Astea Service Management and Mobile Workforce Solutions

Integrate Operations. Improve Profitability. Gain a Competitive Edge.

Astea is the only solutions provider to offer all the cornerstones of service lifecycle management, so you can seamlessly synchronize and optimize critical business processes across the entire service continuum.

Deliver Continuity & Consistency Across All Customer Interactions – Break down the traditional barriers between departments for seamless visibility in today’s dynamic environment.

Drive Revenues & Increase Profitability – Create value beyond traditional break/fix methods with new service offerings designed to increase uptime, productivity and operator performance.

Create value beyond traditional break/fix methods with new service offerings designed to increase uptime, productivity and operator performance – Gain greater agility to achieve sustainable value in less time, to maximize service margins and drive quick ROI.

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Feature-Rich Solution + Unequaled Expertise = Unmatched Results

  • Contact Center
  • Field Service
  • Contract & Warranty Management
  • Mobile Workforce Management
  • Service Parts & Logistics
  • Scheduling Optimization
  • Knowledge Management
  • Customer Self-Service
  • Third Party Vendor Management
  • Depot Repair
  • Project Management
  • Order Processing
  • Business Intelligence
  • Workforce Planning
 
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