Tackling the Profitability Crunch

Applying Service Lifecycle Management (SLM) Principles to the IT Services Market

Companies that focus on servicing Information Technology (IT) related equipment, in particular, are turning towards SLM to address the increasingly challenging IT Services market. Three things are clear about servicing IT assets in the current climate:

  • The job is not getting any easier.
  • Competition is getting stiffer.
  • Profit margins are getting smaller.

The combination of these three factors means that leading service organizations must continue to aggressively adopt better service practices in order to prosper in a challenging market.

This paper provides insight gained from recent conversations with some leading service companies to discover how SLM principals are being used to combat the increasing complexity, growing competition and shrinking profit margins in the IT Services Industry.

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