Improving Actual and Perceived Service Value Through Mobile Technology
Grow Service Revenue with Mobile SLM Capabilities
Mobile technology, when coupled with a strong Service Lifecycle Management (SLM) approach, can help to ensure better customer service for enhanced profitability. Furthering this value, mobile technology provides more effective communication, timeliness and quality of business interactions. This combination of technology and practices can help to ensure that service organizations are able to serve their customers to their satisfaction, and do so at a reduced total cost to the service organization.
Further, Mobile SLM capabilities can help companies grow revenue through better and more timely information about customer needs. This paper explores the additional value that mobile applications provide across the service life of a product or piece of capital equipment.
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