Understanding the Big Picture of ITIL

How a Successful ITIL Implementation Can Improve Service Level Agreements (SLAs) Both Internally and Externally

Information Technology Infrastructure Library (ITIL) has become the most comprehensive and widely accepted IT Service Management (ITSM) framework in the world. The challenge with ITIL is that it does not tell you how it must be implemented it merely provides a framework of best practice service delivery.

In this webinar, you'll hear industry leading experts from Getronics and Astea International answer ITIL questions such as:

  • What kind of processes/workflows should I start with?
  • What are my options on software solutions?
  • What do I need to consider before selecting a software solution?
  • What are  practical business tips for implementing common ITIL processes?

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