Maximizing the Value of Service Excellence

Customer satisfaction and revenue generation in field service should not be mutually exclusive. Today, service success is primarily defined by how customers see your business. Satisfied customers buy more products and services, refer more business, and renew contracts. So how do organizations drive increased service revenues while keeping customers happy?

This white paper from Aberdeen Group explores how to create service that customers value. You’ll learn why:

  • Dedicated, incentivized sales teams have the greatest impact on increases service contract rates
  • Top performers are 2x as likely to provide real-time customer information access to their field service agents
  • Service leaders are more likely to ensure dispatch teams review warranty entitlements prior to scheduling service visits… and more!

To download the white paper, simply fill out the short form!

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