Converging Technology and the Customer Experience

Even as we enter the next generation of technology consumption, service transactions will still be at the heart of market success. As such, service organizations must start developing new organizational capabilities now.

In this webinar recording, John Ragsdale, VP Research, Technology & Social, TSIA and David Giannetto, SVP of Services, Astea International discuss key trends for 2016, and how to capitalize on converging technologies to deliver the optimal customer experience at every touch point.

During this compelling webinar you'll discover:

  • How to leverage Big Data, IoT, Mobile, Social, and the Cloud for superior service
  • How to maximize the return on technology investments
  • Key focus areas to ensure your strategy is moving in the right direction

To download the webinar recording, simply fill out the form.

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