Adoption, Satisfaction and Planned Spending Across 24 Areas of Technology and Services

Discover the Latest Trends in Technology Adoption

TSIA’s eighth annual global technology survey is complete, documenting member adoption, satisfaction, and planned spending across key areas of services and technology used by education services, professional services, field services, support services, managed services, and service revenue generation.

Learn why there has been increased adoption of scheduling and dispatch, customer relationship management, and knowledge management technologies, and high spending focus in categories like CRM, communities/collaboration, and proactive support – and discover how you can build the business case for field service investment in these trending areas.

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