Collaborate More Efficiently as a Team In Order to Better Serve Customers

Customers have one top concern: the resolution of their problems. That brings the question of how do we most effectively deliver the solutions our customers need? Service should be an ongoing relationship that will ultimately require an entire team to collaborate to be successful.

This Aberdeen Group whitepaper explores how Best-in-Class companies have implemented technology and a culture of collaboration to maximize the value of data from the front-line to the back office, in the end benefiting the quality of service. You’ll learn:

  • Why technology infrastructure is a vital part of collaboration
  • How to create knowledge sharing between teams, from HR to sales
  • Ways to connect the field team to value, and strengthen customer bonds

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