Service Excellence in 2015: Connect to Customer Value
Featuring Guest Speaker Aly Pinder, Research Analyst — Service Management Practice, Aberdeen

As field service continues to evolve, service can no longer be looked at as an afterthought as customers will find a competitor to resolve the issue at hand. In 2015, top performing service organizations will build stronger partnerships with customers to ensure that heightened experiences are created, value is shared, and all parties maximize productivity.

In this webinar, you'll learn how to strengthen customer partnerships in a competitive environment. You'll discover:

  • Why customer value is top-of-mind for service organizations in 2015
  • New ways to heighten the customer experience, and drive shared value
  • What top performing service organizations are doing to build stronger partnerships with customers

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