OnDemand Webinar Now Available!

Learn How to Make the Move from Efficient Service to an Empowered Customer Experience

Download now to hear Aberdeen Group's Omer Minkara share important findings from their recent survey of service leaders, which show that while service execs consider satisfied customers their top priority, service organizations are still better at improving efficiency than improving customer satisfaction rates.

You’ll gain insight into where your organization is getting it right, and where you are falling behind competitors, as we discuss:

  • Why service needs to be connected to the rest of the organization
  • What separates Best-in-Class service organizations from everyone else
  • The building blocks for service excellence in the era of the empowered customer

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