Make Service Decisions Based on Data, Not Just Gut Feel

In 2016, it’s indisputable that service must be a combined effort between sales, marketing, customer support, and other operational areas. The Chief Service Officer (CSO) must quarterback these efforts with a clear vision and strategy of execution.

Unfortunately, strategy still often falls by the wayside in lieu of gut feel. The field team, dispatchers, and service leadership all need data in order to effectively adapt to changing trends and service needs.

This Aberdeen Group whitepaper explores how Best-in-Class companies have implemented technology and a culture of collaboration to maximize the value of data from the front-line to the back office, and all the way up to the CSO. You’ll learn:

  • Why enhanced knowledge and data are integral to field service success
  • The top capabilities needed to effectively support field service in 2016
  • The tools service leaders are investing in to enhance their ability to tap into machine, customer, and field insights – and spark the next service innovation

To download the white paper, simply fill out the short form!

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