OnDemand Webinar: The State of Service 2016 – What’s Driving Service Excellence in 2016?

The top concern of the modern day service leader remains: how do we efficiently deliver value to customers? While service traditionally owned the efficiency side, with other business functions managing the customer, in 2016 these worlds are colliding.

The Chief Service Officer (CSO) is now expected to solve both sides of the puzzle – and data is playing in integral role in how they do it.

In this webinar with Aberdeen Group, we will explore the latest field service trends and discuss the technologies needed to build and execute a data-driven service strategy. You'll learn:

  • The latest trends and changes in the Service Market
  • The importance of data for service, and for the CSO
  • The investments / processes improvements to prioritize for 2016

To download this webinar, simply fill out the short form!

To learn more, please fill out the form below.

All fields are required.

 
 
 
 
 
 
   
 

Submit

 
Solution Capabilities
Industries
Products

 

Partners
Copyright © 2017, Astea International Inc. All rights reserved