Featuring Guest Speaker Aly Pinder, Research Analyst — Service Management Practice, Aberdeen
The importance of service can no longer be viewed as just the price of doing business. The service organization is not only the driver for operational efficiency, but it also is a key touch point in driving value and ultimately enhancing the customer relationship. In 2014, Best-in-Class service organizations will continue to focus on service to establish partnerships with customers to reach goals of customer satisfaction, profitability, and productivity.
Register to view the recording to learn more about this and other key trends driving to service organizations in 2014. You'll discover:
- The key trends in regard to service differentiation in 2014
- The roadmap to becoming a Best-in-Class service organization
- Technology adoption trends to build service excellence