Knowledge Management is Power in the Field  

Service excellence demands that the entire team work together to deliver value to the end customer. The ability to quickly diagnose a problem, find the answer, and resolve the issue on a first visit has never been more integral to the success of service organizations.

Using service knowledge management tools, service organizations can ensure the entire team, not just the field, has access to the right insights in real time to make strategic decisions to deliver value to the customer. This Aberdeen Group whitepaper explores how Best-in-Class companies have implemented knowledge management tools to maximize the value of data from the front-line to the back office. You’ll learn:

  • Why organizations that leverage knowledge management tools retain more customers
  • The importance of capturing insights in the field in real time
  • How to communicate value to the team through access to intelligence

To download the whitepaper, simply fill out the short form! 


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