Combining Forces for a More Unified & Powerful Customer Experience
Fostering Collaboration to Drive Service-Led Revenue Growth
Service organizations are accounting for a larger share of revenue with the sale of contracts, parts, and services, as well as influencing new product sale opportunities. But as it turns out, nearly one half of all organizations do not have a system or process in place to record leads or opportunities captured by service agents on the front lines.
Standing in the way of better service-led revenue growth is:
- A lack of focus on service’s impact on sales
- Poor visibility into service performance and revenue opportunities
- Nonexistent collaboration between service and sales
Download Now to hear Astea and TSC’s Sumair Dutta as they share some recent research around service revenue and the impact of improved service-sales collaboration.
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