Shifting Focus: Using Mobile for Resolution, Revenue and Retention

Service priorities are changing, and so is the way people look at mobile. Major trends in mobile decision making – applications and devices – are being impacted by consumer behaviors and the changing dynamics of the field service workforce.

In this podcast, brought to you by Astea and The Service Council, we'll explore of some of these key field service and mobility trends and discuss how they will impact solution and application purchase plans.

You'll learn:

  • Where field service is focusing for the next 12 months
  • The factors impacting decision making around mobile
  • How best-of-breed providers are leveraging mobile
  • How to prioritize your mobile strategy

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