Service Worth Copying: Konica Minolta
Case Study: Driving Differentiation with a Uniquely Customized Field Service Solution from Astea
Learn how Astea helped this document solutions company turn its competition into copycats with a uniquely customized field service solution that will enable them to lead their industry for a decade to come.
Michael Calcinari, VP of service planning and support with Konica Minolta, emphasizes that the deployment’s process and cost benefits have been many-fold, and include:
- Improved device support
- Improved technician productivity
- Improved issue resolution
- Improved parts visibility
- Improved company communications
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