Service Worth Copying: Konica Minolta

Case Study: Driving Differentiation with a Uniquely Customized Field Service Solution from Astea

Learn how Astea helped this document solutions company turn its competition into copycats with a uniquely customized field service solution that will enable them to lead their industry for a decade to come.

Michael Calcinari, VP of service planning and support with Konica Minolta, emphasizes that the deployment’s process and cost benefits have been many-fold, and include:

  • Improved device support
  • Improved technician productivity
  • Improved issue resolution
  • Improved parts visibility
  • Improved company communications

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