Why Resolution is the New Metric of Success

Customers want their service organization to help their business thrive, and ensure that their equipment remains productive. That is why organizations with high first-time fix (FTF) rates (over 71%) name increasing customer satisfaction as their primary field service goal.

This Aberdeen Group report explores the impact that first-time fix rates have on customer experience and profitability for service organizations.You'll find:

  • Why first-time fix is now a leading KPI;
  • Which insights help drive higher first-time fix rates;
  • The tools top-performing organizations are using to deliver on the FTF promise.

first time fix report

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