Field Service Change from the Technician's Perspective

Field service technicians have great insight into the movements taking place in their industry today—because they are seeing and driving these changes firsthand everyday. The Service Council surveyed field techs at 180 organizations to understand the true day-to-day motivators and pressures felt by field service agents, and to identify the steps that organizations can take to make techs more effective in their work.

This infographic summarizes the results of The Service Council's survey, including what field technicians like and dislike about their jobs, their views on how mobile technology is used in the field day-to-day, and how they see future technology being integrated in field service.

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