OnDemand Webcast: Learn How Technology & Process Breakthroughs are Changing the Way Service Organizations Achieve Superior FCR/FVR Performance


Every field services or support services team has first call/visit resolution (FCR/FVR) in their metrics, which measure the ability to answer or solve the customer’s problems on the first contact or visit. The data is compelling – do this well and your cost structure will be attractive and your customer service reputation will be strong.


Download this informative webcast to hear industry experts from RTM Consulting and Astea discuss:

  • The very powerful correlation between FCR/FVR and customer satisfaction
  • Three fundamental components of a customer service ecosystem essential to getting customer problems fixed on the first visit
  • How technology and process synergistically can drive a better customer experience

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