The Future of Field Service is Now

Service organizations are moving from a focus on operations to a focus on the customer, finding that operating in this new way increases revenue streams, yields more loyal and happy customers, and ultimately, makes business stronger.

Mobility is one way these organizations are meeting new customer demands. For example, mobile tools give field teams anywhere access to real-time insights that help them diagnose and solve more customer issues on a first visit, thus avoiding extended downtime and improving customer satisfaction.

This Aberdeen Group whitepaper explores how Best-in-Class companies have prioritized their investment in mobile technology, to give their field teams real-time access to information that their customers will ultimately benefit from. You’ll learn:

  • Why investing in mobile technology is important
  • How to focus on the customer as well as internal operations
  • Why customer service is more effective when technicians have real-time insights

To download the whitepaper, simply fill out the short form!

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