During this webcast, you will:

  • Learn how to drive your service enterprise to new levels of performance—with no data scientist required.
  • Understand market trends driving real-time analytics and decision support.
  • Find out the role of technology, including dashboards and guided learning.
  • Determine the return on investment (ROI) story to justify investment.

Presenters:
John Ragsdale, VP, Technology Research, TSIA
Debbie Geiger, VP Marketing, Astea International

 

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