During this webcast, you will:
- Learn how to drive your service enterprise to new levels of performance—with no data scientist required.
- Understand market trends driving real-time analytics and decision support.
- Find out the role of technology, including dashboards and guided learning.
- Determine the return on investment (ROI) story to justify investment.
John Ragsdale, VP, Technology Research, TSIA
Debbie Geiger, VP Marketing, Astea International