The Future of Field Service Begins Now:
Are Your Techs Ready?
As a new customer-centric environment emerges, the profile of the field service technician is changing. The skill sets necessary to excel at delivering service are no longer what they used to be, so it has become critical for service organizations to empower their technicians with new ways to answer old problems, and deliver the kind of value that today’s customer desires.
This report from Aberdeen Group explores:
- How and why the field service worker profile and skills have evolved
- The challenges and opportunities in the new world of service team performance
- Best practices in regarding to hiring, motivating, and retaining these valued members of your service organization
To discover the top strategies for empowering your field service team, simply fill out the form!