Establish a Compelling Service Value Statement

Enable Your Customer to Play and Active Role in Driving Your Service Excellence

The end customer is no longer an afterthought in regard to achieving service excellence – buying power, social networks, and competition have changed relationships dramatically.

This report from the Aberdeen Group explores the evolution of service as it progresses beyond solely reactive to becoming more proactive with value-added services that better engage your end customers. You’ll learn:

  • The KPIs which define success in field service today
  • The strategies Best-in-Class firms are using to improve customer interactions
  • How to establish a service value statement that adds value to your customer partnerships

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