Going Mobile to Eliminate Data and Communication Silos, Improve Productivity and the Customer Experience

Customers now understand that connectivity through mobile devices offers them new options and greater visibility; and similarly, field technicians are seeing the benefits of leveraging mobile devices to simplify and decrease time spent on daily tasks. This means a mobile strategy is no longer a 'nice to have', but a 'must have' for field service organizations today.

This whitepaper from Aberdeen Group explores the business need for mobile field service, and how best-in-class service organizations are leveraging mobile to create happy customers, improve first-time fix rates, enhance tech productivity, and more.

You’ll learn the pillars of success in mobile field service related to:

  • Breaking down information silos and eliminating communication barriers
  • Providing technician location awareness to improve customer satisfaction
  • Building on embedded technologies to maximize user experience at lower cost

To download this whitepaper, simply fill out the short form!

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