Increased Customer Connectivity Raises Expectations for Service Providers 

Today’s connected customers demand faster, better service when and where they need it. They expect their field service provider to deliver the same responsiveness, visibility, and control that providers like Uber and Amazon offer.

This new type of consumer presents both challenges and opportunities for field service organisations. You must be able to deliver positive service experiences in just a few clicks.

This whitepaper from Astea explores the impact of the connected customer on field service today, and discusses:

  • What today’s connected customer expects from their service experience
  • Why mobility is at the epicenter of engaging the modern customer
  • How to leverage customer connectivity to your service organisation’s advantage

To download the whitepaper, simply fill out the short form!

 

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