Best Practices in the Evolution of Field Service

Field service excellence can no longer be defined by scheduling a technician appointment and routing that technician cost effectively to a customer site.

Best-in-Class organizations are now leveraging the customer interaction of a field visit as a value-add experience to build partnerships with clients. Download Aberdeen Group’s Analyst Insight to learn best practices related to:

  • Improved forecasting and planning for future service demand
  • Service knowledge availability to diagnose and resolve issues quickly
  • Mobile tools for better information access in the field
  • Predictive / prescriptive analytics to enable proactive service

See how top-performing service organizations are using these strategies and other to engage their field workforce and excel at service issue resolution.

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