The 2017 Field Service USA Benchmark Report: Keeping Pace with Service Technology

In early 2017, the Field Service USA conference convened, bringing together leaders in the service industry. Their responses to the on-site benchmark survey delivered there are analyzed in the following report, accompanied by select insights from industry thought leaders.

Check out the report to learn how field service executives are handling these trends and challenges:

  • Mobile-first strategy is the new norm, is it yours?

  • As older techs leave the workforce, and new technology is introduced to technicians, how do you handle knowledge and change management?

  • Contingent workforce – are you taking advantage of all the benefits of third party workers?

  • More agile technology strategy – are you integrating “best of breed” solutions?

To download the report, simply fill out the short form!


The 2017 Field Service USA Benchmark Report is an independent market research study conducted by Worldwide Business Research, the host of the Field Service Conference Series. Come meet the Astea team at Field Service Fall 2017!

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