Astea Press Releases

Astea Bringing a Fresh Approach to Reverse Logistics

2008-02-04T00:00:00-05:00

HORSHAM, PA ( February 4, 2008 ) -Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management (SLM) solutions, is demonstrating their fresh solution focus on reverse logistics at the Reverse Logistics Conference & Expo in Las Vegas beginning today. Since 1979, Astea has provided software solutions to service-centric organizations, with the combined strength of Astea Alliance and FieldCentrix Enterprise, the company brings almost 30 years of experience to the reverse logistics market.

“The importance of reverse logistics in the service lifecycle is something that Astea has experienced first-hand with our customers,” said Zack Bergreen, Chairman and CEO of Astea International. “While we have long offered many of the components that make up our reverse logistics management offering, it seems only fitting that Astea, a company that has long been at the forefront of service lifecycle management, has chosen the event where reverse logistics comes first, the Reverse Logistics Associations’ annual conference, to show our dedication to this growing area of the supply chain.”

More than 400 organizations, around the world, rely on Astea's solutions to run their service operations. Astea has taken this experience in service lifecycle management to identify five focus areas that are critical to their customers’ success: reverse logistics management, mobile workforce management, customer management, service management and asset management. There are many interdependencies between these areas, making it potentially difficult for companies to understand the cause and effect that can arise if there are problems anywhere in the supply chain. By managing the entire return process lifecycle across multiple channels — from return/exchange authorization through to repair, refurbish or retirement, companies can increase customer loyalty, achieve higher asset recovery, maximize call center resources and streamline operations.

“Our comprehensive approach provides unmatched expertise in service lifecycle workflow and integration needs throughout the service continuum,” said Debbie Geiger, Vice President, Global Marketing of Astea International. “Astea’s solutions empower your team by making more actionable data readily accessible, providing the agility you need to achieve sustainable value in less time, and successfully compete in a global economy.”

A major component of Astea’s reverse logistics management solution is Astea Alliance. Built on the Microsoft .NET 2.0 platform and offering more than 200 web services for ease of integration and accelerated development, Astea Alliance is one of the most open and non-proprietary solutions on the market today. Astea Alliance can allow companies to realize accelerated revenue growth, proactive insight to customer interactions, improved customer satisfaction and experiences and lower total cost of ownership, but for companies with a reverse logistics supply chain, it offers features including:

Logistics. A number of logistics-related features are in Astea Alliance. Costing features such as Advanced Vendor Exchange, Average Costing and Serialized Costing add advanced capabilities that further support logistics operations. Additionally, a number of procurement facilities are included to further support streamlined workflow and increased automation.

Unmatched Contract Management Capabilities. When it comes to managing service contracts no one comes close to Astea. With Astea Alliance, organizations benefit from improved flexibility, contract templates to speed and enable customer-centric contracts, and pricing and renewal enhancements.

In addition to logistics and contract management, Astea’s reverse logistics management solution addresses asset history, purchasing and receiving, pick /pack /ship tasks, returns and exchange management, repair planning and tracking, repair /refurbish /retire, distributed depot management, warranty and claims management, inventory management and tracking, warehouse management, workload balancing and spare parts management.

Astea works with hundreds of companies worldwide, maximizing the value of an organization’s service operation by optimizing critical business processes. The company can be reached at 215-682-2500.

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About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software solutions that address the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

© 2008 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Scientific Games to Launch Smart Services Management System

2007-12-17T00:00:00-05:00

Contacts:
Astea International Inc. Debbie Geiger, Vice President of Marketing (215) 682-2500 dgeiger@astea.com	Scientific Games Investor Relations 212-754-2233

NEW YORK, Dec. 17 /PRNewswire-FirstCall/ -- Scientific Games (Nasdaq: SGMS) is proud to announce its new Smart Services Management System, a strategic field service automation and dynamic dispatching technology system. Smart Services integrates Global Positioning Satellite (GPS)-enabled mobile handheld devices with an automated route management and dispatching system to more efficiently deliver enhanced services to Lottery retailers. Scientific Games will enable over 300 of its field service technicians with Smart Services over the next several months in support of more than 50,000 Lottery retailers across North America.

The system was developed through a partnership with Astea International Inc. (Nasdaq: ATEA), the leader in service lifecycle management solutions, and will greatly improve the efficiency of field service in the lottery industry using the latest state of the art technology.

"Scientific Games is committed to taking a leadership role in the technological evelopment of the lottery systems business. We plan to continue delivering best practices to our customers that will improve their overall performance. The Smart Service System is a positive step forward, raising service levels and standardizing our processes company-wide," said Michael Chambrello, President and COO of Scientific Games.

Zack Bergreen, CEO and Chairman of Astea International, Inc. added, "Strategic technology companies are embracing service to boost customer retention and satisfaction levels and our end-to-end service lifecycle management solution is providing the tools they need for these essential functions. We are very pleased to be working closely with Scientific Games on delivering an integrated enterprise solution."

Scientific Games selected Astea for three key reasons:

Its enterprise-class mobile capabilities
Its flexible, robust platform that manages the end-to-end service lifecycle
Its scalability, which optimizes service resources, and provides standardized practices to support key business improvement initiatives and fast deployment.

"Achieving the highest levels of customer satisfaction is the goal of the Service Management organization," said David Douglas, Senior Director of Service Management. "Astea is helping Scientific Games achieve this goal by giving our field service technicians real time information allowing each and every in-store visit with a Lottery retailer to be effective, timely and maximize opportunities for continued Lottery sales."

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About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com . Service Smart. Enterprise Proven.

About Scientific Games

Scientific Games Corporation is the leading integrated supplier of instant tickets, systems and services to lotteries worldwide, a leading supplier of fixed odds betting terminals and systems, Amusement and Skill with Prize betting terminals, interactive sports betting terminals and systems, and wagering systems and services to pari-mutuel operators. It is also a licensed pari-mutuel gaming operator in Connecticut, Maine and the Netherlands and is a leading supplier of prepaid phone cards to telephone companies. Scientific Games' customers are in the United States and more than 60 other countries. For more information about Scientific Games, please visit our web site at http://www.scientificgames.com.

Forward-Looking Statements

In this press release the Company makes "forward-looking statements" within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Forward- looking statements describe future expectations, plans, results or strategies and can often be identified by the use of terminology such as "may"," "will," "estimate," "intend," "continue," "believe," "expect," "anticipate," "could," "potential," "opportunity," or similar terminology. These statements are based upon management's current expectations, assumptions and estimates and are not guarantees of future results or performance. Actual outcomes may differ materially from those projected in these statements due to a variety of risks and uncertainties and other factors, including, among other things: competition; material adverse changes in economic and industry conditions in the Company's markets; technological change; retention and renewal of existing contracts and entry into new contracts; availability and adequacy of cash flow to satisfy obligations and indebtedness or future needs; protection of intellectual property; security and integrity of software and systems; laws and government regulation, including those relating to gaming licenses, permits and operations; inability to identify, complete and integrate future acquisitions; seasonality; dependence on suppliers and manufacturers; factors associated with foreign operations; dependence on key personnel; failure to perform on contracts; resolution of pending or future litigation; labor matters; and stock price volatility. Additional information regarding risks and uncertainties and other factors that could cause actual results to differ materially from those contemplated in forward-looking statements is included from time to time in the Company's filings with the Security and Exchange Commission, including the Company's most recent Annual Report on Form 10-K. Forward-looking statements speak only as of the date they are made, and except for the Company's ongoing obligations under the U.S. federal securities laws, the Company undertakes no obligation to publicly update any forward-looking statements whether as a result of new information, future events or otherwise.

SOURCE Scientific Games Corporation

Astea Reports Profitable Third Quarter 2007 Results

2007-11-15T00:00:00-05:00

Strong and Focused Execution Drives Revenue Growth

Horsham, PA, November 15, 2007—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management solutions, today released financial results for the third quarter of 2007.

For the third quarter ended September 30, 2007, Astea reported revenues of $7,853,000, 24% greater than revenues of $6,349,000 for the same period in 2006. Net profit for the third quarter was $892,000 or $.25 per share, compared to a net profit of $45,000 or $.01 per share for the same period in 2006. License revenue of $2,793,000 was 26% greater than $2,212,000 for the same period in 2006. Total service and maintenance revenues increased 22% to $5,060,000 from $4,137,000 for the same period in 2006.

For the nine months ended September 30, 2007, total revenues of $21,956,000 are 50% greater than the revenues of $14,590,000 for the same period last year. Net profit for the nine months was $1,254,000 or $.35 per share compared to a net loss of $4,270,000 or ($1.20) for the same period in 2006. Year to-date license revenue of $5,499,000 was 65% greater than $3,334,000 for the same period in 2006. Service and maintenance revenue of $16,457,000 was 46% greater than 2006.

Included in the results for the first nine months of 2007 is the recognition of $1.6 million of revenue which had been deferred from a transaction with a customer in the U.K. in the fourth quarter of 2004 and continued through 2006. The revenue, recognized in the first quarter of 2007, is comprised of $384,000 of license revenue and $1.2 million in services and maintenance revenue. All costs related to generating these revenues were expensed in the periods in which they were incurred. The results from operations for the year-to-date results include all of the revenues discussed, but no related costs. Therefore, gross profit on revenue on a year-to-date basis for 2007 appears higher than similar periods. Such operating results are not typical for the Company and are not expected to recur.

“This quarter was marked with multiple significant large enterprise wins. We are extremely pleased with our execution and success. The new customers we signed represent larger-scale implementations. They will be leveraging our entire solution suite to drive their customer service business,” stated Zack Bergreen, Chairman and CEO, Astea International. “We remain focused on addressing the tremendous opportunities we see worldwide, adding new talent to our team and building the infrastructure that will allow us to continue to provide superior service lifecycle management solutions to our customers around the world.”

THIRD QUARTER HIGHLIGHTS

New Customers - Selected by 3 industry leading, enterprise companies to implement and deploy the full Astea Alliance suite, including our latest mobility and Dynamic Scheduling Engine solutions. Some of the benefits that these companies are looking to achieve include: creating a distinct competitive advantage in their respective markets; optimizing technician utilization and spare parts inventory; providing technicians with real-time access to information; and ultimately driving increased profitability and customer satisfaction.
Existing Customers of both the Astea Alliance and FieldCentrix solutions continued to expand their configurations with additional licensing for more users as well as many customers upgrading to the latest releases.
One year after signing with Astea, Danka Business Systems PLC, one of the largest independent providers of enterprise imaging systems and services, completed the national deployment of Astea’s FieldCentrix Mobility solution, to more than 1,000 field technicians, in order to support its’ growing customer base. As a result, Danka has been able to further refine the company’s already impressive technician-to-dispatcher ratio of 200 to 1; improve real-time visibility to its parts inventory; increase the number of work orders completed daily; deliver measurable cost savings; improve customer retention; sign new customers and enhance Danka’s brand value and professional standing as an industry leader. Follow this link to learn more about this impressive deployment: http://www.astea.com/danka.asp.
One of Astea’s customers, The Linc Group, was featured in a cover story by Integrated Solutions magazine. In the article, they cited a one-year payback from the FieldCentrix solution. The Linc Group uses several components of the FieldCentrix solution, including FX Mobile, which contains the wireless sending and receiving capabilities as well as the user interface on mobile devices; FX Service Center, which is the back end dispatching interface that integrates with accounting software; and FX eService, which enables customers to view current and future work orders through a self-service Web portal. Follow this link to read more: http://www.astea.com/lincgroup.asp.

Astea will host a conference call that will be broadcast live over the Internet on November 15, 2007 at 11:00 AM EST to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

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© 2007 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2006, as supplemented in the 10-Q for the Quarter ended September 30, 2007 as filed with the Securities and Exchange Commission.

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International to Webcast Third Quarter 2007 Results

2007-11-09T00:00:00-05:00

Horsham , PA , November 9, 2007 – Astea International Inc. (NASDAQ: ATEA) will release the company’s third quarter 2007 financial results the morning of Thursday, November 15, 2007. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

November 15, 2007
11:00 a.m. EST
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/about_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1- 877-407-3140. For calls from outside North America, please dial 1-201-689-8473. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International

# # #

For more information, please contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Danka Enhances Digital Imaging Services With Astea's Mobile Workforce Solutions

2007-09-19T00:00:00-04:00

Now Using Astea’s FieldCentrix Solution to Boost Customer Service Levels While Improving Field Technician Productivity

HORSHAM, PA ( September 19, 2007 ) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management solutions announces that Danka Business Systems PLC (NASDAQ:DANKY) , one of the largest independent providers of enterprise imaging systems and services, has recently completed the national deployment of Astea’s FieldCentrix Mobility solution to support its’ growing customer base.

Danka, based in St. Petersburg, Fla., recently launched Danka ESP, its version of Astea’s solution to support more than 1,000 field technicians. Danka’s extended customer-care team are taking advantage of Astea’s unique ability to integrate all aspects of remote field activity with core enterprise support applications, cutting service costs, streamlining technician workflow and improving service levels.

Astea supports several of the world’s largest manufacturers’ service organizations, including many like Danka, whose customers have specific and varied expectations for service and uptime.

Danka has been able to eliminate the manual and redundant activities that field technicians typically performed daily, from updating customer activity to recording and tracking inventory in real-time. By leveraging Astea’s deep service industry knowledge and applying the software’s b uilt-in best practices, Danka is now able to more efficiently coordinate and deliver a range of services and boost customer satisfaction.

“Achieving the highest levels of customer satisfaction is the goal of the Danka service organization,” said Michael Calcinari, Vice President of Service Planning and Support for Danka. “Astea is helping Danka achieve this goal by giving our field technical personnel real time information so that each interaction is effective – and does this at a low operational cost.”

The Danka team evaluated several field service solutions, and selected Astea for three key reasons:

its enterprise-class mobile capabilities
its flexible, robust platform
its ease of implementation across large organizations, for team members with varying levels of technical expertise

Astea’s customers maximize the value of their service operations; with a real-time, 360-degree view of customer information, companies like Danka can deliver the most complete customer service efficiently.

“Forward-looking companies are embracing service as a competitive differentiator – helping boost customer retention rates by improving customer satisfaction levels,” said Zack Bergreen, CEO and Chairman of Astea. “We’re delighted to work with Danka to boost the performance of its’ service business.”

Astea helps companies worldwide achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point. The company can be eached at 215-682-2500.

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About Danka

Danka (NASDAQ:DANKY) delivers value to clients by using its expert technical and professional services to implement effective document information solutions. As one of the largest independent providers of enterprise imaging systems and services, the Company enables choice, convenience, and continuity. Danka's vision is to empower customers to benefit fully from the convergence of image and document technologies in a connected environment. This approach will strengthen the Company's client relationships and expand its strategic value. For more information, visit Danka at www.danka.com.
Danka is a registered trademark of Danka Business Systems PLC. All other trademarks are the property of their respective owners.

About Astea International

www.astea.com . Service Smart. Enterprise Proven.

© 2007 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. Astea International Inc.

Contacts:

Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea Reports Second Quarter 2007 Results

2007-08-14T00:00:00-04:00

Horsham, PA, August 14, 2007—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management solutions, today released financial results for the second quarter of 2007.

For the second quarter ended June 30, 2007, Astea reported revenues of $6,254,000, a 42% increase in revenues over $4,399,000 for the same period in 2006. Net loss for the second quarter was $922,000 or $.26 per share, compared to a net loss of $2,035,000 or $.57 per share for the same period in 2006. License revenues were $989,000, similar to license revenue in 2006, which was $997,000. Total service and maintenance revenues increased 55% to $5,265,000 compared to $3,402,000 for the same period in 2006.

For the six months ended June 30, 2007, total revenues of $14,103,000 are 71% greater than the revenues of $8,242,000 for the same period last year. Net profit for the six months was $362,000 or $.10 per share compared to a net loss of $4,314,000 or ($1.22) for the same period in 2006. Year to-date license revenue of $2,706,000 was 141% greater than $1,122,000 for the same period in 2006. Service and maintenance revenue of $11,397,000 was 60% greater than 2006.

Included in the results for the first six months is the recognition of $1.6 million of revenue which had been deferred from a transaction with a customer in the U.K. in the fourth quarter of 2004 and continued through 2006. The revenue, recognized in the first quarter of 2007, is comprised of $384,000 of license revenue and $1.2 million in services and maintenance revenue. All costs related to generating these revenues were expensed in the periods in which they were incurred. The results from operations for the year-to-date results include all of the revenues discussed, but no related costs. Therefore, gross profit on revenue on a year-to-date basis for 2007 appears higher than similar periods. Such operating results are not typical for the Company and are not expected to recur.

“We are pleased with the increase in service revenues and global deployments. We consistently see a growth trend in the area of larger-scale implementations that span multiple countries. This is having a positive financial impact on our global operations. Additionally, the acquisition of FieldCentrix, in September 2005, has proven to be a successful strategic acquisition, contributing to the advancement of our services and license revenue and position in the market ,” stated Zack Bergreen, Chairman and CEO, Astea International. “While Astea continues to be actively engaged, and at the later stages of the sales process, with multiple enterprise opportunities, it continues to be challenging to predict the timing of closed deals in a specific quarter. However we believe if concluded, they will have a positive impact on our overall financial performance for the balance of the year. While license revenue for this quarter was below our expectations, it is important to note that several of the license transactions completed represent the first step of possible significantly larger deployments.”

SECOND QUARTER HIGHLIGHTS
New Customers - Selected by one of Asia's leading providers of integrated IT services and solutions companies to implement and deploy the full Astea Alliance suite in Hong Kong, Malaysia and China. Astea was also selected by a global provider of fire safety and security products and services that will be leveraging Astea’s mobile service management solution to standardize service across various businesses and divisions worldwide. Additionally, a commercial energy company selected Astea Alliance to give them better visibility into all customer activities (Sales & Service), contracts, warranties, and profitability.

Existing Customers - Customers such as Coinstar (US); Praxair ( Canada); and Winterhalter ( Europe) continued to expand their configurations with additional licensing for more users and functionality.

Successfully launched the Astea global partner program, focused on forming new strategic relationships for long-term revenue growth and increased market share for Astea’s portfolio of service management solutions. They have already signed 6 new partners to the global partner program, in either a reseller or value-added reseller arrangement, and these partners will be working with Astea to co-market, sell and/or implement Astea’s solutions.

Astea will host a conference call that will be broadcast live over the Internet on August 16, 2007 at 11:00 AM EDT to discuss the Company's second quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

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About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2005, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz
Chief Financial Officer
215-682-2500
retskovitz@astea.com

Astea International Announces Federal Court’s Dismissal of Class Action Complaint

2007-08-13T00:00:00-04:00

Horsham, PA, August 13, 2007—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management solutions , announced today that the United States District Court for the Eastern District of Pennsylvania dismissed, without prejudice, the Consolidated Amended Class Action Complaint filed on September 11, 2006 against the Company and two of its executive officers.

The Complaint alleged violations of Section 10(b) of the Securities Exchange Act of 1934 (Exchange Act), Rule 10b-5 and Section 20(a) of the Exchange Act, arising from the Company’s 2006 restatement of certain prior period financial statements. The Court's decision to dismiss the Complaint is based on several grounds, including plaintiffs’ failure to set forth particularized facts giving rise to a strong inference that defendants acted with an improper motive or with a conscious disregard of the truth or recklessness. In the Court's dismissal without prejudice, the plaintiffs were granted leave to file an amended Consolidated Amended Complaint within 30 days.

John Tobin, President and General Counsel of Astea commented, “We are pleased that the Court has ruled in our favor. The lawsuit attempted to equate the discovery and correction of an error in financial reporting with intentional wrongdoing, which was never the reality. Astea is committed to presenting its shareholders with full and accurate disclosure of all material information about our business and our financial results. We would like to commend the efforts of our external counsel on this matter, Pepper Hamilton, LP, in effectively representing us before the Court. We have no information as to whether the plaintiffs plan further filings.”

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About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

For More Information Contact:
Rick Etskovitz
Chief Financial Officer
215-682-2500
retskovitz@astea.com

Astea International to Webcast Second Quarter 2007 Results

2007-08-08T00:00:00-04:00

Horsham, PA, August 8, 2007 — Astea International Inc. (NASDAQ: ATEA) will release the company’s second quarter 2007 financial results the morning of Tuesday, August 14, 2007. On Thursday, August 16, 2007, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

August 16, 2007
11:00 a.m. EDT
http://www.astea.com

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About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Rick Etskovitz, Chief Financial Officer
215-682-2500
retskovitz@astea.com

Astea Reports Profitable First Quarter 2007 Results

2007-05-15T00:00:00-04:00

Horsham, PA, May 15, 2007—Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the first quarter of 2007.

For the first quarter ended March 31, 2007, Astea reported revenues of $7.8 million compared to revenues of $3.8 million for the same period in 2006. Net profit for the first quarter was $1.3 million or $.36 per share, compared to a net loss of $2.3 million or $.64 per share for the same period in 2006. License revenues were $1.7 million compared to $125,000 in 2006. Total service and maintenance revenue increased 65% to $6.1 million. The improvement in license revenue comes from a number of sales to existing customers; recognition of income from a sale which occurred in the second quarter of 2006, which is spread out over 18 month; sales to new customers and recognition of license revenue deferred from a European customer in December 2004. Cash on hand increased $1.1 million from December 31, 2006.

For the quarter ended March 31, 2007, Astea recognized $1.6 million of revenue which had been deferred from a transaction that occurred with a customer in the U.K. in the fourth quarter of 2004 and continued through the end of 2006. This revenue is comprised of $384,000 of license revenue and $1.2 million in services and maintenance revenue. All costs related to generating these revenues were expensed in the periods in which they incurred. The results from operations for the quarter include all of the revenues discussed, but no related costs. Therefore, gross profit on revenue this quarter appears higher than other quarters. Such operation results are not typical for the Company and are not expected to recur.

“We are pleased to see the substantial improvements in our reported revenues this quarter, yet we recognize that we are still not where we need to be regarding our financial performance. Without the recognition of the deferred revenue from the UK transaction, we would not have been profitable. Nevertheless our pipeline is healthy. However, the sales cycles on our larger opportunities are inherently more complex and it is difficult to predict their timing. We are beginning to see the positive outcomes of our cost containment strategies as well as our shifted focus to aggressive sales and marketing execution,” stated Zack Bergreen, Chairman and CEO, Astea International. “Our service revenue has improved dramatically and the expertise of our services team continues to be one of our compelling differentiators in this competitive market. Organizations around the world continue to turn to Astea as the clear choice for industry leading service lifecyle management solutions to support their global service operations.”

FIRST QUARTER HIGHLIGHTS

License revenues for this quarter came from both new and existing customers and in all of Astea’s operating offices, such as ESAB (US), Optos (US); Jones Lang LaSalle (US); Bunn-O-Matic (US); Leisure Link (UK); Thales (UK) and Thiess (AUS).
Embedded the FieldCentrix® service management and mobility solution into Microsoft Dynamics CRM. Together, with Microsoft Dynamics CRM, this solution brings the breadth and depth of functionality that is mission-critical to service-centric organizations, seamlessly supporting business processes and sharing information from lead generation and quotation to service delivery and support through to expense capture and billing. FieldCentrix for Microsoft Dynamics CRM was launched in March at Convergence 2007, Microsoft’s annual event for Microsoft Dynamics customers. Since the launch, Astea has successfully signed several partners that will market, sell, and implement the solution generating a new channel for Astea.
Introduced a new version of the industry’s most robust solution for service-centric organizations, Astea Alliance 8.0. Leveraging more than 28 years of experience, Astea Alliance 8.0 delivers extensive enhancements and new features to empower service-centric organizations to achieve a new level of service excellence. More than 160 new features and enhancements have been added to empower organizations with advanced capabilities, exceptional performance, and a new process-driven user interface.

Astea will host a conference call that will be broadcast live over the Internet on May 16, 2007 at 11:00 AM EDT to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

# # #

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2006, as supplemented in the 10-Q for the Quarter ended March 31, 2007 as filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International to Webcast First Quarter 2007 Results

2007-05-11T00:00:00-04:00

Horsham, PA, May 11, 2007 – Astea International Inc. (NASDAQ: ATEA) will release the company’s first quarter 2007 financial results the morning of Tuesday, May 15, 2007. On Wednesday, May 16, 2007, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

May 16, 2007
11:00 a.m. EDT
http://www.astea.com

www.astea.com. Service Smart. Enterprise Proven.

# # #

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Announces Q4 and Year End 2006

2007-04-03T00:00:00-04:00

HORSHAM, PA (April 3, 2007 ) -Astea International Inc. (NASDAQ: ATEA) released the company’s fourth quarter and year-end 2006 financial results on Monday, April 2, 2007. On Wednesday, April 4, 2007, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

April 4, 2006
11:00 a.m. EDT
http://www.astea.com

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

# # #

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea Reports Fourth Quarter and Year-end 2006 Results

2007-04-02T00:00:00-04:00

HORSHAM, PA (April 2, 2007) - Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management solutions, today released its fourth quarter and year-end financial results for fiscal 2006.

For the quarter ended December 31, 2006, Astea reported revenues of $5.7 million which was 8% greater than revenues of $5.3 million for the same period in 2005. Net loss for the quarter was $713,000 or ($.20) per share, compared to a net loss of $701,000 or ($.20) per share for the same period in 2005. Software license fee revenues were $1.3 million, compared to $769,000 for the same period in 2005. Service and maintenance revenues of $4.4 million were 4% lower than the same period in 2005.

For the 2006 fiscal year, the Company reported revenues of $20.3 million and a net loss of $5.0 million or $1.40 per share, compared to revenues of $22.2 million and a net income of $1.2 million or $.39 per share for the 2005 fiscal year. License revenues decreased 43% from 2005 and service and maintenance revenues increased 12%. Service and maintenance revenues for the Astea Alliance offering increased 27% compared to the 2005 calendar year.
The Company has concluded that the accounting treatment relating to a 2004 contract with a customer of our United Kingdom subsidiary was incorrect. As such, the Company will restate its financial statements for 2004, 2005 and the first three quarters of 2006. The Company’s Form 10-K, which was filed today, reflects the restated results. The Company filed a Form 8-K earlier today disclosing additional details regarding the restatement.. The Company anticipates filing all required corrections to its earlier financial statements in the near future. The result of the change in treatment of the contract is that all revenues related to the contract, including license, services, and maintenance, is expected to be recognized in the first quarter of 2007, with the exception of certain post contract support revenues, which will be recognized ratably over 2007 and 2008. The Company has already received the majority of the cash related to the transaction, having received $1,394,000 out of the total billings from 2004 through 2006 of $1,679,000. The restatement affects the timing and classification of revenues, but does not impact the overall revenues relating to this customer.

The View from Management

“While we are pleased with many of the operational achievements for 2006, we are very disappointed that we have not delivered a positive financial performance. We will be working very hard this year to translate our best in class offering, our marquee customer base, and our pipeline opportunities into results of which we can all be proud” stated Zack Bergreen, Chairman and CEO, Astea International. “We have positioned ourselves for success in 2007 through a number of accomplishments in 2006. We expanded our global customer base with the addition of sixteen new customers. We made some very strategic investments that will expand our business over the long-term and we continue to increase our global presence for our aggressive growth initiatives. We also introduced several product releases which we expect will have a positive business impact for 2007 and beyond. In 2006, we also continued to see expansion opportunities with our existing install base as well, for example, we just recently received an order from one of our customers, a major process controls and instrumentation company, for additional services to roll-out Astea Alliance across many countries. This is just one example of how we are helping our customers deliver best-in-class service around the world.”

“The addition of new customers reinforces our leadership in the service management space and is confirmation of the compelling value proposition that our solutions and services can deliver to service-centric enterprises. With our recent customer conference, in October, we were able to demonstrate our newest software release as well as share our vision for the future. This vision was met with much excitement and we are confident that the partnerships we have created with our customers will continue long into the future.”

“We also expanded our strategic relationship with Microsoft to open up an entirely new market that we have not traditionally approached – the small to mid size market. We have embedded our field service and mobility solution into Microsoft Dynamics CRM to offer more robust functionality for service-centric companies. We are actively engaging with the leading Microsoft Dynamics CRM channel partner community to develop channel sales strategies, create “go-to-market” campaigns, and aggressively assist partners in penetrating the market. Microsoft has over 7800 installations of Microsoft Dynamics CRM and we are confident that many of those companies need dramatically enhanced service capabilities and we view this as a great opportunity to expand our footprint and increase revenues.”

A YEAR IN REVIEW: 2006 HIGHLIGHTS

Attained new customers such as Decision One (US), Micro Center (US), Seiko I Infotech Inc. (JAPAN), Danka Office Imaging Company (US), Siemens Business Services (US), Konica Minolta Medical Imaging (US), Coinstar (US), Cygnal Technologies (CANADA), Thermo Fisher Scientific (CANADA), NEC Computers (UK), Packard-Bell (UK), Centric Managed ICT Services (BELGIUM), Technology Integration Group (US), AlphaNet (JAPAN), Sony (JAPAN), and MTServices (JAPAN).
A number of existing customers such as Site Services (US); McKinstry (US); Chloride (AUS); Johnson Controls (FRANCE); Data #3 (AUS); AT&T (US); Fuji Photo Film (US); The Linc Group (US); Atlas-Copco (US), and Jones Lang LaSalle (US) continued to expand their configurations with additional licensing for more users and functionality.
Formed a strategic alliance with Microsoft Corporation to provide integrated Service Lifecycle Management solutions with Microsoft Dynamics GP® and Microsoft Dynamics AX®, now offering organizations, of any size, the ability to leverage best-in-class field service solutions with leading-edge, highly adaptable ERP solutions from Microsoft.
Astea named to Deloitte’s Technology Fast 50 List, for the greater Philadelphia area, which is based on the percentage revenue growth over five years, from 2001-2005.
Held a successful global customer conference (ACE) in Miami in October 2006, customers benefited from hands-on training sessions, in-depth insight into Astea Alliance 8.0 release, ability to drive product roadmap, and network with peers from other organizations.
Successfully launched FieldCentrix Enterprise 4.1, introducing significant enhancements in real-time, remote inventory insight and staff optimization, and the majority of customers running the FieldCentrix solution have already completed successful upgrades to this latest release.
Completed the integration of the FieldCentrix Mobile solution into the Astea Alliance Suite. By harmonizing the FieldCentrix mobile application and wireless middleware with the most robust back-end service lifecycle management solution, Astea Alliance, Astea is now offering a solution like no other on the market today that effectively addresses the entire service lifecycle.
Astea will host a conference call that will be broadcast live over the Internet on April 4th at 11:00 AM EDT to discuss the Company's fourth quarter and year-end financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

# # #

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2006, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Embeds Industry Leading Field Service and Mobility Solution into Microsoft Dynamics CRM

2007-03-08T00:00:00-05:00

Leveraging more than 28 years of developing proven service-centric solutions to provide critical service functionality for Microsoft Dynamics CRM

HORSHAM, PA (March 8, 2007) - Astea International Inc. (NASDAQ: ATEA), a global provider of premier service lifecycle management software solutions, today announced that they have embedded their FieldCentrix® service management and mobility solution, both on-demand and on-premise, into Microsoft Dynamics CRM. Together, with Microsoft Dynamics CRM, this solution brings the breadth and depth of functionality that is mission-critical to service-centric organizations, seamlessly supporting business processes and sharing information from lead generation and quotation to service delivery and support through to expense capture and billing. Astea will be showcasing this solution at Convergence 2007, Microsoft’s annual event for Microsoft Dynamics customers, March 11-14 at the San Diego Convention Center, Booth #200.

Already a Microsoft Gold Certified Partner, with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, as well as a Microsoft Dynamics partner for Microsoft Dynamics GP and Microsoft Dynamics AX, Astea has expanded this partnership to now include Microsoft Dynamics CRM. With over 400 customers already leveraging Astea’s proven service lifecycle management solutions around the world, now Microsoft Dynamics CRM customers will also be able to leverage and benefit from Astea’s domain expertise and experience without ever leaving the Microsoft Dynamics CRM solution.

Astea is actively engaging with the leading Microsoft Dynamics CRM channel partner community, comprised of more than 600 certified Microsoft Dynamics CRM resellers, to develop channel sales strategies, create “go-to-market” campaigns, and aggressively assist partners in penetrating the market. With FieldCentrix for Microsoft Dynamics CRM, channel partners now have the opportunity they have been waiting for to reach service-centric companies FieldCentrix for Microsoft Dynamics CRM is the most complete field service management and mobility solution on the market today that partners can now offer to their customers. The industry-leading FieldCentrix solution has been embedded within Microsoft Dynamics CRM so it has the familiar Outlook user interface customers want. Additionally, this solution eliminates any of the integration headaches and offers a lower total cost of ownership based on the Microsoft architecture.

A stea provides customer-centric service lifecycle management solutions that address the unique needs of companies that manage capital equipment, mission-critical assets, and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

“We are extremely pleased to expand and deepen our relationship with Microsoft. We are now able to offer the Microsoft Dynamics CRM partner community the ability to sell more Microsoft Dynamics CRM to Equipment/Service-Centric companies. Now they can offer a level of field service functionality that Microsoft Dynamics CRM Service Management alone can’t offer such as, c ontract management service histories, graphical scheduling & dispatch, work-order activity management, customer self-service portal, wireless mobility, extensive service management reports and time, parts and expense tracking,” states John Tobin, President, Astea International. “The market is already experiencing the growing demand for service management solutions as more and more companies begin to view service as a profit center rather than a cost center as well as a competitive differentiator and we look forward to the impact that this offering will have on the market.”

“Microsoft is delighted that Astea has chosen to invest in Microsoft Dynamics CRM,” said Brad Wilson, general manager, Microsoft Dynamics CRM. “With their deep industry knowledge Astea will be able to offer a compelling solution for customers in the service management space.”

For more information on this solution, go to www.fx4mscrm.com or call 215-682-2314.

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Release of Astea Alliance 8.0 is Elevating the Way the World Delivers Customer Service to a Whole New Level

2007-02-28T00:00:00-05:00

More than 160 New Features and Enhancements are Empowering Service-Centric Organizations with Advanced Capabilities, Exceptional Performance, and a New Process-Driven User Interface

HORSHAM, PA (February 28, 2007) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management (SLM) solutions, has introduced a new version of the industry’s most robust solution for service-centric organizations. Leveraging more than 28 years of experience, Astea Alliance 8.0 delivers extensive enhancements and new features to empower service-centric organizations to achieve a new level of service excellence. Built on the Microsoft .NET 2.0 platform and offering more than 200 web services for ease of integration and accelerated development, Astea Alliance 8.0 is one of the most open and non-proprietary solutions on the market today. Accelerated revenue growth, proactive insight to customer interactions, improved customer satisfaction and experiences, and lower total cost of ownership, are just a few of the advantages organizations will be able to realize with this new release.

More than 400 organizations, around the world, rely on Astea’s solutions to run their service operations. This new comprehensive offering provides improved knowledge management and Sarbanes-Oxley compliance features, process-driven user interface, beefed-up escalation utilities and email listener features to increase automation and manage by exception, and new meter reading/billing capabilities. Organizations also benefit from dramatically enhanced professional services automation, business intelligence, logistics, contract management, dynamic scheduling optimization, and overall system performance.

“Astea Alliance is one of the most widely-used service lifecycle management solutions on the market today and I am very proud of this new version,” said Zack Bergreen, Chairman and CEO of Astea International. “This is a pivotal release for not only Astea but the industry itself, and one which will have a dramatic impact on the way organizations deliver service as more and more companies begin to view and leverage service as a competitive differentiator and revenue generator. Astea has always been in the forefront. We continue to leverage our breadth and depth of experience and expertise to deliver leading solutions that are mission critical to organizations where customer service is strategic.”

Astea Alliance 8.0 delivers a vast number of new features and enhancements, some of the highlights include:

Process-Driven User Interface. Today more and more companies are continuously trying to do more with fewer resources in a shorter period of time. We are enabling organizations to achieve this objective, by designing the user interface to work the way the end user works, regardless of their role. Fewer clicks of the mouse, more automation, and role-based workflows are major advantages of this release.

Service-Centric Business Intelligence. When it comes to delivering superior customer service it is all about gaining insight into key performance indicators and trends in order to adapt quickly to deliver proactive service. With more than 140 measurements and 75 dimensions, solely focused on service lifecycle management, organizations can “slice and dice” information to gain a level of insight that cannot be achieved by static reports alone.

Unmatched Contract Management Capabilities. When it comes to managing service contracts no one comes close to Astea. With Astea Alliance 8.0, organizations benefit from improved flexibility, contract templates to speed and enable customer-centric contracts, and pricing and renewal enhancements.

Numerous Logistics Enhancements Added. A number of logistics-related features have been added to this new release. Costing improvements such as Advanced Vendor Exchange, Average Costing and Serialized Costing add advanced capabilities that further support logistics operations. Additionally, a number of procurement facilities have been included to further support streamlined workflow and increased automation.

Meter Reading/Leasing/Billing Features. These features support those organizations where a product is sold to their customer that contains meters for tracking usage or consumption, such as copiers, printers, etc. With these capabilities organizations can drive proactive service instead of reactionary service (i.e. break-fix). Billing, service, and consumer sales can be automated based on meter readings/usage greatly improving customer satisfaction and increasing additional revenue opportunities.

Dynamic Scheduling Engine (DSE) Improvements. The Astea Alliance DSE consistently delivers a compelling value proposition when it comes to real-time scheduling optimization improvements. The addition of parts and breaks as another variable drives the optimization to another level. Now organizations can, with the highest confidence, send the right technician with the right part to the right customer.

Professional Services Automation (PSA) Advancements. Extensive effort and focus has been applied to this module. Great improvements have been achieved to enable the user to easily manage and track the entire project lifecycle. As a seamless module, in the Astea Alliance suite, PSA synchronizes project processes across all modules in a single solution.

“Words cannot express the level of excitement and pride that we have for this new release, and we look forward to our customers’ successes as they begin to leverage this advanced solution”, states Ariel Katz, VP Product Development & General Manager, Astea International. “We have been able to address many market demands, as well as introduce an abundance of innovative and time-saving capabilities, which will give Astea a definitive competitive advantage in the market today. Furthermore, we have recently adopted a more agile development environment and we will be introducing new releases in shorter time periods. This change will enable organizations to leverage new features, quicker, that will support them in adapting and achieving advantages in their dynamic environments for continued service success.”

Astea works with hundreds of companies worldwide, maximizing the value of an organizations service operation by optimizing critical business processes. The company can be reached at 215-682-2500.

###

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Astea Reports Profitable Third Quarter 2006 Results

2006-11-10T00:00:00-05:00

Profitable Quarter, Significant Customer Wins

Horsham, PA, November 10, 2006—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management solutions, today released financial results for the third quarter of 2006.

For the third quarter ended September 30, 2006, Astea reported revenues of $6.5 million compared to revenues of $8.2 million for the same period in 2005. Net profit for the third quarter was $174 thousand or $.05 per share, compared to a net profit of $2.8 million or $.94 per share for the same period in 2005. License revenues were $2.2 million compared to $4.8 million in 2005. Total service and maintenance revenue increased 24% to $4.3 million compared to $3.4 million for the same period in 2005. The company continues to maintain a debt-free position and a strong working capital ratio.

“The third quarter showed a nice rebound and we are pleased with the increasing pace of revenue growth fueled by a strong demand for our service lifecycle management solutions”, said Zack Bergreen, Chairman and CEO, Astea International. “The third quarter was very solid for Astea in terms of new customer acquisitions, existing customer expansions and competitive wins.

Obviously the results are less than those in the third quarter of last year, but that particular quarter we benefited from an unusually large enterprise deal with a customer. Compared to our results earlier this year, we demonstrated substantial improvement. Our acquisition of FieldCentrix has really helped us enhance our mobile technology offering, and has been a key contributor to our recent successes. We continue to see strong momentum and our focus on sales execution, product innovation and product quality are clear competitive differentiators for Astea.”

THIRD QUARTER HIGHLIGHTS

Attained several significant new customers, such as Danka Office Imaging Company (US), a leading independent provider of copiers, printers, and imaging products who will be deploying Alliance Mobile for approximately 1,250 field technicians; Siemens Business Services (US), a leading provider of systems integration and outsourced technology services, offering network management and outsourced desktop support services intends to leverage Astea’s Alliance Suite and Alliance Mobile to support more than 1500 users; and Technology Integration Group (US), a single source of IT solutions for small, medium, enterprise, government and education organizations, will be implementing Astea Alliance to support more than 240 corporate and field engineers.
Existing customers such as AT&T (US); Fuji Photo Film (US); The Linc Group (US); and Ascent Media Systems & Technology Services (US) continue to expand their existing configurations with additional licensing for more users and functionality.
Successfully rolled out Astea Alliance for XPL in Fiji, Seiko in Japan, RCR Tomlinson in Australia, and Mettler-Toledo in Thailand.
Astea named to Deloitte’s Technology Fast 50 List, for the greater Philadelphia area, which is based on the percentage revenue growth over five years, from 2001-2005.

Astea will host a conference call that will be broadcast live over the Internet on Friday, November 10, 2006 at 11:00 AM ET to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling, and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

# # #

This document may include certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include, but are not limited to, plans, objectives, expectations and intentions and other statements contained in this press release that are not historical facts and statements identified by words such as "expects", "anticipates", "intends", "plans", "believes", "seeks", "estimates" or words of similar meaning. These statements are based on our current beliefs or expectations and are inherently subject to various risks and uncertainties, including those set forth under "Item 1A. Risk Factors" in the Company’s Annual Report on Form 10-K for the year ended December 31, 2005 and “Item 1A. Risk Factors” in the Company’s Quarterly Report on Form 10-Q for the quarter ended July 2, 2006, in each case as filed with the Securities and Exchange Commission.

Actual results may differ materially from these expectations due to changes in global political, economic, business, competitive, market and regulatory factors. NAVTEQ does not undertake any obligation to update any forward-looking statements contained in this document.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Dan Brennan
(617) 969-9192
dbrennan@corporateink.com

Astea International to Webcast Third Quarter 2006 Results

2006-11-01T00:00:00-04:00

Horsham , PA , November 1, 2006 – Astea International Inc. (NASDAQ: ATEA) will release the company’s third quarter 2006 financial results the morning of Friday, November 10, 2006. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

November 10, 2006
11:00 a.m. ET
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/about_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1- 877-407-3140. For calls from outside North America, please dial 1-201-689-8473. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Dan Brennan
(617) 969-9192
dbrennan@corporateink.com

Astea International Named to Deloitte’s Technology Fast 50 List

2006-10-26T00:00:00-04:00

Revenue Growth of 33 Percent Over Five Years Makes Astea One of Greater Philadelphia’s Fastest Growing Technology Companies

HORSHAM, PA (Oct. 26, 2006) — Astea International Inc. (Nasdaq: ATEA), a global provider of service lifecycle management solutions, has been named one of Philadelphia’s 50 fastest growing technology companies by Deloitte & Touche USA LLP. Deloitte’s Technology Fast 50 rankings are based on the percentage revenue growth over five years, from 2001-2005.

Astea’s CEO and chairman, Zack Bergreen, credits the 33 percent revenue increase to the company’s longstanding dedication to product innovation and customer satisfaction. Astea has been helping organizations, around the world, run their service operations more efficiently and profitably by delivering cutting edge solutions that incorporate their service management domain expertise and best practices.

“Our acquisition of FieldCentrix has really helped us enhance our mobile technology offering and provide our clients a more robust end-to-end service lifecycle management solution – driving new revenues,” said Bergreen. “Additionally, we have introduced a real-time scheduling and optimization solution, and a business intelligence solution to continue driving efficiencies for service-centric organizations. We’re honored to be recognized as part of the Fast 50.”

To qualify for the Technology Fast 50, companies must have had operating revenues of at least $50,000 in 2001 and $5,000,000 in 2005, be headquartered in North America, and be a company that owns proprietary technology or proprietary intellectual property.

“Deloitte’s Greater Philadelphia Technology Fast 50 companies have shown the strength, vision, and tenacity to succeed in today’s very competitive technology environment,” said Michael J. Purcell, Greater Philadelphia Marketplace Technology, Media, and Telecommunications Leader, Deloitte & Touche LLP. “We applaud the success of Astea International and acknowledge it as one of the very few to accomplish such a fast growth rate over the past five years.”

Astea is helping companies across the globe achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly-personalized experience at every touch point. The company can be reached at 215-682- 2500.

###

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service lifecycle management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

© 2006 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte”, “Deloitte & Touche”, “Deloitte Touche Tohmatsu” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.

Deloitte & Touche USA LLP is the US member firm of Deloitte Touche Tohmatsu. In the US, services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Dan Brennan
(617) 969-9192
dbrennan@corporateink.com

NAVTEQ and Telogis Fuel Astea's Field Service Optimization Engine

2006-08-21T00:00:00-04:00

CHICAGO, IL (August 21, 2006) - NAVTEQ (NYSE: NVT), a leading global provider of digital map data for location-based solutions and vehicle navigation, and Astea International a leading global Service Lifecycle Management solution provider announced the inclusion of NAVTEQ® map data in Astea’s Alliance Dynamic Scheduling Engine (DSE) real-time field service scheduling and optimization solution. The Alliance DSE incorporates the GeoBase geospatial software platform from Telogis, which relies on NAVTEQ map data.

Astea has combined Telogis’ software solution along with NAVTEQ’s map database in order to better facilitate its field service optimization. Every time a customer calls, field service dispatchers must base their scheduling decisions on a variety of variables such as technician skills and availability, travel time, parts, customer service level agreements, location, priority, and customer expectations. The Alliance DSE product integrates street level data, provided by NAVTEQ, to automate that decision-making process and provide accurate travel times, optimal routes and costs.

The Alliance DSE leverages high-performance routing and scheduling tools to create a point-to-point matrix of travel time and distance for real-time dispatching, routing and scheduling in the United States, Canada and Europe. With Alliance DSE, service-centric companies are now able to offer “just-in-time” service, minimizing penalties and also enabling revenue generating up-sell and cross-sell opportunities such as preventive maintenance, courtesy calls and sales calls. Astea estimates that companies deploying Alliance DSE could reduce service delivery costs by 5-20%, planning costs up to 75%, and travel costs 5-15%.”

Telogis’ GeoBase compiles NAVTEQ map data into a proprietary, compact format – the GeoBase File System – that is optimized for high performance in enterprise applications. In addition to rendering maps and providing routes, GeoBase keeps a matrix of travel time and distance (“spatial relation”) for field technicians and service stops; this matrix is updated in real-time as new calls come in or job status changes. The Alliance DSE application couples the spatial information with business logic to dispatch the appropriate technician in real-time. GeoBase is a market innovation for field services and mobile resource management solutions.

“NAVTEQ’s comprehensive, highly accurate data combined with Telogis’ state-of-the art geospatial platform was what we needed to take our Alliance DSE solution to the next level,” stated John Tobin, President of Astea International. “With rising gas prices, more and more companies are thinking twice before they dispatch a service technician. By incorporating the Telogis GeoBase platform, we can help our customers make the right decisions, in real-time, that will not only save them money and travel time but will ultimately improve customer satisfaction by dispatching the right technician, at the right time, with the right skills. GeoBase allows us to offer the power and performance our customers demand from a geospatial platform.”

“Increasingly, business applications must consider the spatial domension in their solution, “ said Newth Morris, President of Telogis’ GeoBase Group. “Utilizing the richness of NAVTEQ’s data set, our goal is to provide increasingly advanced tools that allow our customers to deliver an ever-higher ROI to end users. Astea’s application showcases some of the most sophisticated GeoBase functionality.”

“NAVTEQ is committed to providing map data designed to meet the needs of asset tracking and geosolutions customers,” stated Roy Kolstad, Vice President and General Manager – Business and Government Solutions, NAVTEQ. “We are pleased to see a partnership between Telogis and Astea providing innovative, effective tools to the market.”

About Telogis

Telogis is a leading provider of LBS systems and components. Telogis offers premium fleet tracking solutions through OnTrack, a complete fleet productivity and management package and GeoBase, a geospatial platform with integrated NAVTEQ map data.

www.technology4gis.com

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

About NAVTEQ

NAVTEQ is a leading provider of comprehensive digital map information for automotive navigation systems, mobile navigation devices, Internet-based mapping applications, and government and business solutions. NAVTEQ creates the digital maps and map content that power navigation and location-based services solutions around the world. The Chicago-based company was founded in 1985 and has approximately 2,000 employees located in 133 offices in 24 countries.

###

Contacts:

NAVTEQ
Kellie Bourdage
(617) 969-9192
kellie.bourdage@navteq.com

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Fuji Xerox New Zealand and Astea International Mark 10-Year Milestone

2006-08-10T00:00:00-04:00

Service Lifecycle Management Leader Helps Global Document Management Giant
Improve Customer Service and Revenue

HORSHAM, PA (August 10, 2006) - Astea International Inc. (Nasdaq: ATEA), a global provider of service lifecycle management solutions, and Fuji Xerox New Zealand, the global leader in document management, today commemorate ten years of a strong and fruitful relationship. Astea’s solution has helped Fuji Xerox maximize efficiencies, drive new revenue opportunities and enhance customer satisfaction.

Fuji Xerox is the global leader in the document management business, offering the most innovative array of document products, services and solutions in the industry. More than 100 users at Fuji Xerox tap Astea’s customizable solution to quickly place orders for equipment, supplies and consumables, track part usage during repairs and automatically replenish inventory. Field engineers can easily access and update customer information in real time from a standard PDA phone. Astea’s solution gives Fuji Xerox the tools they need to more accurately manage inventory – reducing costs and increasing field engineer productivity with complete front-office integration.

“In our initial search, we evaluated many service management solutions, and Astea was the only solution on the market that fit our needs and could help us achieve our business goals,” said Martyn Smith, Information Systems Manager of Fuji Xerox New Zealand. “Astea’s solution has proven to be extremely robust and stable as well as having a very low total cost of ownership. The solution makes it fast and easy for our field service team to access all of the information they need to deliver the best possible service to our customers.”

“As a company dedicated to helping our customers deliver outstanding service, it’s incredibly gratifying to continue to work with Fuji Xerox New Zealand, 10 years after signing,” said Paul Buzby, Managing Director of APAC, Astea International. “It’s been an outstanding partnership, and we look forward to continuing to support Fuji Xerox’s success.”

“The need for effective and efficient field service is at an all-time high, as companies across the globe uncover the immense revenue opportunities associated with better service,” said Irvine. “Astea has a strong solution and is widely recognized as a leader in the space; I’m looking forward to contributing to the company’s continued success.”

For more than 25 years, Astea has been helping companies across the globe achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer touch point. The company can be reached at 215-682- 2500.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

###

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Dan Brennan
(617) 969-9192
dbrennan@corporateink.com

Astea International signs with Tomlinson Boilers

2006-07-27T00:00:00-04:00

HORSHAM, PA (July 27, 2006) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management (SLM) solutions, has added Tomlinson Boilers Pty Ltd., Australia’s leading boiler supply and service company, to its growing list of global customers.

After an extensive evaluation of service management providers, Tomlinson Boilers selected Astea for its 25+ years of industry-specific expertise, seamless integration with existing infrastructure, and the company’s commitment to delivering outstanding results.
Tomlinson Boilers will implement the Astea Alliance Service Management Suite to help significantly reduce service costs, streamline workflow, improve service levels and drive overall quality and growth throughout Australia.

The Astea Alliance Service Management Suite is the only end-to-end solution helping hundreds of companies across the globe maximize the value to their service operation by synchronizing and optimizing critical business processes. With a real-time, 360-degree view of customer information, companies like Tomlinson Boilers can deliver the most complete customer service, at the lowest possible cost.

Astea Alliance will be implemented in 5 phases and will be tightly integrated with Tomlinson’s existing infrastructure to minimize resources required for the ongoing maintenance and support of the system.

“Excellent service is the key to customer satisfaction and retention – and forward-looking companies like Tomlinson Boilers understand that”, said Paul Buzby, Managing Director, Asia Pacific, Astea International. “We’re very excited to be helping Tomlinson Boilers strengthen their service offering, and drive bottom-line results.”

Astea is helping companies across the globe achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent, and highly personalized experience at every customer touch point. The
company can be reached at 215-682-2500.

About RCR Tomlinson

Tomlinson Boilers is a wholly owned subsidiary of RCR Tomlinson Ltd., which is a publicly listed company on the Australian Stock Exchange ("RCR"). RCR is a multi-discipline engineering company specialising in the design, manufacture and maintenance of heavy
equipment and industrial boiler systems, together with site maintenance, construction and project management services. RCR's integrated approach to engineering is supported by specialist capabilities in areas such as heat treatment and laser cutting. Headquartered in Welshpool, Western Australia, RCR also has major sites in Bayswater Western Australia, Bunbury Western Australia, Wacol Queensland and Newcastle New South Wales. These workshops are supported by satellite maintenance workshops throughout regional Western Australia in Tom Price, Newman, Karratha, Kalgoorlie and Port Hedland. Our Tomlinson Boilers and RCR Easteel Energy Systems divisions have operations in Perth, Sydney, Brisbane, Melbourne, Adelaide and New Zealand.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Dan Brennan
(617) 969-9192
dbrennan@corporateink.com

Astea International Appoints New VP Sales, Americas

2006-07-17T00:00:00-04:00

Tim Irvine brings 20 Years of Sales Experience to Leading Field Service Organization

HORSHAM, PA (July 17, 2006) — Astea International Inc. (NASDAQ: ATEA), a global provider of service management software solutions, has named Tim Irvine Vice President of Sales. Irvine brings 20 years of sales experience to Astea’s team. Before joining Astea, Irvine held VP Sales or Sales Director positions at SAP America, Unisys, Synapsis Technology, ArgosyHealth, Peterson’s, Systems Consultants and Sales Technologies, a division of Dun & Bradstreet.

Irvine will lead Astea’s U.S. field sales organization, focusing on expanding sales in key vertical markets, including medical, manufacturing, retail, banking, imaging and HVAC for continued growth, worldwide.

“Tim has successfully led more than a half-dozen sales teams, dramatically increasing revenue, driving new business and improving customer retention,” said John Tobin, President of Astea International. “Tim knows what it takes to fill the pipeline, and close deals. That’s what we need, and we ’re very happy to have him on board.”

Tim brings extensive enterprise selling experience and he has closed high-value deals with major companies like Cisco Systems, IBM, and American Power Conversion while at Synapsis Technology.

Astea works with hundreds of companies worldwide. Its highly scalable, customer-centric solution seamlessly shares customer information within service organizations to provide a 360-degree view of the customer, in real time. The company can be reached at 215-682-2500.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

###

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Dan Brennan
(617) 969-9192
dbrennan@corporateink.com

Astea International Teams with Microsoft to Provide Revolutionary Solutions for Service-Centric Companies in Key Industry Verticals

2006-07-06T00:00:00-04:00

Collaboration includes integration of Astea’s Premier Service Lifecycle Management Solutions with Microsoft Dynamics GP® and Microsoft Dynamics AX®

HORSHAM, PA (July 6, 2006) - Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management software solutions, today announced that they have formed a strategic alliance with Microsoft Corporation to provide integrated Service Lifecycle Management solutions with Microsoft Dynamics GP® and Microsoft Dynamics AX®. Already a Microsoft Gold Certified Partner, with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, Astea is expanding its footprint by now offering premier ERP solutions, from Microsoft, to deliver end-to-end enterprise solutions for companies that sell, service and support capital equipment.

By tightly integrating their solutions with Microsoft Dynamics GP® and Microsoft Dynamics AX®, Astea will be able to offer organizations, of any size, the ability to leverage best-in-class field service solutions with leading-edge, highly adaptable ERP solutions from Microsoft. Astea will now be able to offer a seamless end-to-end solution, addressing both back-office and front-office needs to existing and new customers. Additionally, organizations will be able to leverage Astea’s 26 years of domain expertise to optimize and streamline their operations for increased productivity, higher revenues, and ultimately improved customer satisfaction.

Astea provides customer-centric solutions, built on the Microsoft .NET platform, that address the unique needs of companies that manage capital equipment, missioncritical assets, and human capital. The Astea Alliance suite supports the complete service
lifecycle, from lead generation and project quotation to service and billing through asset retirement. With the recent acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is
helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

Astea plans on integrating both their on-demand and on-premise solutions with Microsoft Dynamics to address a growing demand in the field service industry and to target this offering to key verticals such as information technology, telecommunications, instruments and controls, business systems, HVAC, industrial equipment manufacturing, and medical devices.

“We are extremely pleased to expand and deepen our relationship with Microsoft and broaden our portfolio of offerings. This alliance strengthens and extends our ability to offer more value-added solutions and services to help our customers achieve financial
and operational benefits as well as a competitive advantage,” said Zack Bergreen, Chairman and CEO, Astea International.

“Microsoft is focused on enabling partners to deliver vertical-specific solutions deeply integrated with Microsoft Dynamics. We’re pleased that Astea, a Gold Certified Microsoft ISV, is building on the firm foundation of Microsoft Dynamics to provide deeper value to companies with industry-specific needs,” said Glenn Bray, Senior Director of Industry Strategy and Solutions, Microsoft Business Solutions.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea International Names Former Microsoft and Intel Manager VP R&D and General Manager of its Israeli Development Site

2006-06-14T00:00:00-04:00

Ariel Katz Brings 13 Years of Senior Software Engineering and Management Experience

HORSHAM, PA (June 14, 2006) – Astea International Inc. (Nasdaq: ATEA), a global provider of service management software solutions, just named Ariel Katz as VP Research & Development and General Manager of its Israeli development site. His extensive experience working with Microsoft will help Astea continue to leverage Microsoft’s latest technologies and work practices to maximize development efficiency, system scalability, flexibility and security.

Katz will lead Astea's research and development group, further enhancing Astea's offering to continue to deliver the most comprehensive service lifecycle management solution on the market. Additionally, Katz brings extensive experience in running Test Engineering teams and Astea is delighted that he will be able to strengthen and continuously enhance their quality programs.

"Our customers' needs are constantly changing and evolving; our R&D efforts ensure we’re ahead of the curve, incorporating new functionality for efficient and effective field service management worldwide," said Zack Bergreen, chairman and CEO of Astea International. "Ariel’s R&D experience at Microsoft and Intel, both in the U.S. and Israel, is a perfect fit for our company, and we’re pleased to have him join our team."

Katz has earned a Bachelor of Science degree in Computer Science from Technion, Haifa. Katz also brings more than a decade of senior software engineering and management experience to Astea. His success creating and leading strategic initiatives at Microsoft’s R&D center in Israel dramatically improved execution efficiency and deliverables quality, and his advanced proxy and firewall expertise has earned him four patents.

"Astea is a well-recognized and highly-regarded company in the service management arena," said Katz. "I’m very excited to have the opportunity to contribute to Astea’s growth and long-term success."

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

###

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea International to Webcast First Quarter 2006 Results

2006-05-01T00:00:00-04:00

Horsham, PA, May 1, 2006 – Astea International Inc. (NASDAQ: ATEA) will release the company’s first quarter 2006 financial results the morning of Friday, May 12, 2006. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

May 12, 2006
11:00 a.m. EDT
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/about_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-877-407-3140. For calls from outside North America, please dial 1-201-689-8473. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Introduces FieldCentrix Enterprise 4.1

2006-04-24T00:00:00-04:00

Mobile Field Service Offering Delivers New Inventory Visibility,
GPS Mapping and a Powerful Mobile Application Builder

HORSHAM, PA (April 24, 2006) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management (SLM) solutions, today introduced a new version of the industry’s most robust solution for mobile service organizations. The new version of FieldCentrix Enterprise significantly improves ‘first-time fix’ rates, resource optimization and customer satisfaction. FieldCentrix Enterprise 4.1, which is available today, comes less than 30 days after Astea introduced Service Management OnDemand, powered by FieldCentrix, its first managed hosting solution for the small- and mid-size business market.

This new release is the first upgrade, to the FieldCentrix Enterprise product suite, since Astea acquired the company in September 2005. FieldCentrix Enterprise 4.1 introduces significant enhancements in real-time, remote inventory insight and staff optimization. It also includes a new fleet management solution. Additionally, Astea is introducing a new toolkit for customizing, extending or building new mobile applications that synchronize and speed workflow with extremely flexible options for reporting and tracking.

“FieldCentrix Enterprise is one of the most widely-used service management solutions for mobile service organizations today,” said John Tobin, President of Astea. “Organizations are faced with many challenges, such as improving workforce productivity and work order resolution as well as increasing revenues and customer satisfaction. This new release reaffirms our commitment to providing premier service lifecycle management solutions that continuously address these and many other market pressures to drive business and financial benefits for our customers.”

Major Mobility Benefits
More than a dozen new features make FieldCentrix Enterprise 4.1 the industry’s most service-centric application, with new capabilities that optimize technicians’ time in the field. The software also tracks up-selling opportunities and leads closed, in order to reward engineers for driving new revenue.

Key benefits include:

Inventory Insight Enables ‘First-Time Fix.’ Technicians worldwide can view parts inventory from their mobile units for better planning; the powerful search capabilities let technicians quickly locate parts from any stocking location, which reduces costly ad-hoc purchases and cuts time-to-repair.

GPS and Fleet Management. This module lets dispatchers select the best team, by location or skill set, for emergency repairs. Animated maps provide a full-fleet view, and driving directions from any location which will cut transit time.

Customization with Mobility Express. This toolkit lets any organization extend the existing mobile application or build completely new mobile applications that “talk” with existing back-office applications. Organizations can leverage FieldCentrix’s robust and scalable mobile infrastructure to create powerful new solutions that fit their unique business needs.

Optimizing Technician Selection. This improves how managers assign technicians to jobs, by matching skills and preferences for specific equipment types.

Important Back-End Capabilities. New scheduling flexibility includes specifications that meet customers’ requests, such as ‘the second Tuesday of every month.’ Technicians can now capture extended billing information, including portal-to-portal time and after-hours conditions. Improved workflow and reporting lets managers drill down into these records, for instant visibility.

Robust tracking tools capture safety and performance issues, cutting administrative time and providing vital record-keeping and reporting data in case products later require service under warranty.

Astea is currently working on integrating the FieldCentrix Enterprise solution into the Astea Alliance Suite. By harmonizing the FieldCentrix mobile application and wireless middleware with the most robust back-end service lifecycle management solution, Astea Alliance, the Company will be able to provide a solution like no other on the market today that effectively addresses the entire service lifecycle. Astea works with hundreds of companies worldwide, maximizing the value of an organizations service operation by optimizing critical business processes. The company can be reached at 215-682-2500.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Astea International Launches Service Management OnDemand

2006-04-04T00:00:00-04:00

Hosted Solution Provides Real-Time Visibility
and Control of Service Operations to Companies Worldwide

HORSHAM, PA (April 4, 2006) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management (SLM) solutions, today introduced a hosted enterprise-class service management solution targeted at small to mid-size businesses. The acquisition of FieldCentrix, the industry’s leading mobile field force automation company, enables Astea to accelerate penetration in the OnDemand service management market. The proven and widely deployed FieldCentrix solution will be offered as an on-demand option and is called Service Management OnDemand, powered by FieldCentrix. This robust solution sharply reduces customers’ up-front costs, and ensures an extremely rapid implementation.

Astea’s Service Management OnDemand solution is the industry’s first hosted “field-centric” service management offering on the market today that mirrors and optimizes the workflow of field service engineers on service calls. The hosted offering helps small and mid-size companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction. It transforms a disconnected, paper-based service business into a real-time service area network that incorporates standardized, best-practice processes. By seamlessly connecting the call center, back-office, and field for flawless execution, Service Management OnDemand lowers service costs and improves profitability.

“Astea’s entry into the OnDemand market is another indication of our innovation and leadership position in the service management industry”, said Debbie Geiger, VP Marketing, Astea. “This offering demonstrates our commitment to delivering enterprise- level solutions to customers of any size, enabling organizations to optimize service resources and standardize processes to improve revenue, profitability, and customer satisfaction. To ensure rapid adoption and utilization we are including our Learning Management System (LMS) which is an online, role-based training, certification, and software support program.”

Astea’s Service Management OnDemand solution meets a major need in the industry: providing enterprise-level field service management functionality in a low-risk, hosted environment, enabling faster ROI. Its automated approach lets companies seamlessly share customer information across an organization, ensuring that service needs are met on the first visit. With Service Management OnDemand, companies have full control over their data in a secure, reliable and highly-scalable environment. Service Management OnDemand also eliminates the need for an on-premise infrastructure. This helps businesses minimize the need for IT resources that are typically required for hardware and software installation and configuration, software upgrades, as well as ongoing maintenance.

“ Companies want to improve their service management operations – and need an affordable, rapid and low-risk solution,” said Rick Etskovitz, CFO of Astea International. “Service Management OnDemand offers the best of both worlds: All of the capabilities of a powerful service management solution, with pay-as-you-go pricing.”

OnDemand, In Demand
Astea works with hundreds of companies worldwide, maximizing the value of their service operations by optimizing critical business processes. Its Service Management OnDemand solution delivers:

Maximum flexibility – enabling companies to proactively drive, manage and monitor technicians through demand forecasting, workforce profiling, and operational optimization.
Remote access to customer information – arming mobile workers with real-time, wireless access to the information they need – when they need it by leveraging patent-pending smart mobile communications technology.
Streamlined front- and back-office operations – increasing the value of service offerings and lowering the cost of service delivery with real-time visibility and control of all calls and commitments, resources, and operations.

Service Management OnDemand is available today. It is typically deployed and delivers value in as little as three weeks. The company can be reached at 215-682-2500.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea Reports Fourth Quarter and Year-end 2005 Results

2006-03-31T00:00:00-04:00

Another Profitable Year for Astea

Horsham, PA, March 31, 2006—Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released its fourth quarter and year-end financial results for fiscal 2005.

For the quarter ended December 31, 2005, Astea reported revenues of $5.4 million which was 8% greater than revenues of $5.0 million for the same period in 2004. Net loss for the quarter was $643,000 or ($.25) per share, compared to a net profit of $186,000 or $.06 per share for the same period in 2004. Software license fee revenues were $767,000, compared to $2.3 million for the same period in 2004. Service and maintenance revenue of $4.6 million was 71% greater than the same period last year.

For the 2005 fiscal year, the Company reported revenues of $22.8 million and a net income of $1.8 million or $.59 per share, compared to revenues of $19.3 million and a net income of $2.1 million or $.72 per share for the 2004 fiscal year. License revenues increased 3% from 2004 and service and maintenance revenues increased 28%. Service and maintenance revenues for the Astea Alliance offering increased 27% compared to the 2004 calendar year. Included in the Company’s results is an increase in research and development expenses of 75%, which resulted from an increased focus on product improvement and new product development. Overall, the Company increased its development staff by 68%.

On March 29, 2006, the Company concluded that it had overcapitalized software in the first three fiscal quarters of 2005. The net impact of the quarterly restatements was an aggregate charge to earnings of $251,000, which amounts to ($.08) per share. The impact on quarterly earnings per share was a decrease to the first quarter of 2005 by $.04 to ($.25) per share, a decrease to the second quarter of 2005 by $.07 to $.15 per share, and an increase to the third quarter of 2005 of $.03 to $.94 per share. The Company’s Form 10-K, which is being filed today, reflects the restated quarterly results. The Company plans to timely file a Form 8-K and Form 10-Q/A’s with the SEC disclosing the quarterly restatements.

“2005 has been a very busy, exciting and profitable year for Astea. With the acquisition of FieldCentrix, the leading mobility solution provider, we have a competitive advantage that is clearly differentiating us from other solution vendors. Together with our new integrated scheduling optimization, which customers previously would have had to buy as a point solution from another vendor and then attempt to integrate, we believe we have put together far and away the strongest and most comprehensive offering in the Service Lifecycle Management space,” said Zack Bergreen, Chairman and CEO of Astea International.

Mr. Bergreen continued “Our turnaround clearly started with the deployment of our .Net solution in 2004, and we have been solidly profitable since then as customer response to our offering has been very favorable. However, we cannot rest on our laurels. As you can see from our increased spending on development and services, we are continuing to invest very heavily to exploit and reinforce our leadership position. The size and scope of the opportunities we can now pursue also require considerable focus and patience, but we believe they are well worth the effort.”

A YEAR IN REVIEW: 2005 HIGHLIGHTS

Attained significant new customers, such as BMC Solutions, an enterprise-wide IT services and support company; Symquest, which designs, installs, and supports business technologies that handle the information flow of electronic and physical documents; Corporate Express Australia Ltd., one of Australia & New Zealand's leading suppliers of office products and services; Adsteam Marine Ltd., a provider of harbor towage and related maritime services; RCR Tomlinson Ltd., which supplies competitive products and services in repair and maintenance, equipment site maintenance and construction; the Japanese division of Silicon Graphics, Inc., a provider of technology solutions and support services; the European operations of EDS Global Field Services, a leading Service integrator, which is wholly owned by Electronic Data Systems; and Contacta, which designs, manufactures and supplies state-of-the-art products and systems developed specifically for organizations dealing directly with the public.
Existing Astea customers continued to expand their configurations with additional licensing for more users and functionality, such as Optos; Circuit City; Ascent Media; Enovation Graphics; MTM Technologies; Standard Register; GDC; Fuji, NSAT, and TEC in Japan; Centric Managed ICT Services; and Samsung.
Acquisition of FieldCentrix, adding mobile expertise to Astea’s enterprise-class Service Lifecycle Management Suite, with approximately 40 customers, including market leaders such as Honeywell, Praxair and Ingersoll Rand.
Existing FieldCentrix customers also continued to expand their configurations with additional licensing, such as Praxair, which supplies atmospheric, process and specialty gases, high-performance coatings, and related services and technologies; and Ainsworth, a leading installation and service provider of electrical, communications, mechanical and control systems for industrial, commercial and institutional applications.
Successfully attained Gold Certified status in the Microsoft Partner Program with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, recognizing Astea’s expertise and total impact in the technology marketplace. As a Gold Certified partner, Astea has demonstrated expertise with Microsoft technologies and proven their ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the marketplace.
Launched Dynamic Scheduling Engine (DSE) integrated with GIS into Alliance suite. This system provides enhanced optimization capabilities for service engineers and much improved financial savings to Astea customers.
Announced a new simulation and planning module that complements the Alliance Dynamic Scheduling Engine (DSE). The Alliance FieldForce Planner enables managers to determine optimal resource utilization and service schedules based on the structure and operating policies of their workforce.
Successfully launched Service Impact Assessment (SIA) offering to help companies in identifying and quantifying the financial and operational impact that a service management solution can have on a company’s operations.
Successfully launched a powerful Business Intelligence solution, providing a 360-degree web-based view of critical data from departments that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics.
Added two value added resellers, of Astea Alliance solutions, in the Asia Pacific market.
Signed new partner, Axeda Systems Inc., the world’s leading provider of device relationship management (DRM) software and services.

Astea will host a conference call that will be broadcast live over the Internet on March 31, 2006 at 11:00 AM EDT to discuss the Company's fourth quarter and year-end financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

© 2006 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2005, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Reschedules Date for Q4 and Year End 2005 Earnings Release and Conference Call

2006-03-29T00:00:00-04:00

Horsham, PA, March 29, 2006 – Astea International Inc. (NASDAQ: ATEA) today announced that it has rescheduled the reporting of fourth quarter and year end 2005 earnings for Friday, March 31, 2006 before the market opens. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, and Rick Etskovitz, Chief Financial Officer, will host the call.

March 31, 2006
11:00 a.m. EST
http://www.astea.com

About Astea International

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International’s Zack Bergreen named 2006 Supply & Demand Chain Executive “Pro to Know”

2006-03-16T00:00:00-04:00

Award Recognizes Proven Leadership in the Field Service Industry

HORSHAM, PA (March 16, 2006) — Zack Bergreen, CEO and chairman at Astea International, has been named a “Pro to Know” by Supply & Demand Chain Executive based on his leadership, experience and commitment to helping companies achieve field service excellence.

Mr. Bergreen was selected from a competitive group of more than 200 applicants. Under his leadership, Astea has achieved great success, including recently acquiring its largest competitor, FieldCentrix, known for its mobile capabilities and expertise. Today, Astea provides executives across the globe with access to the most comprehensive field service solution on the market.

The Supply & Demand Chain Executive Provider Pros to Know is an annual listing of individuals from a software firm or service provider, consultancy, or analyst or research firm who exhibit deep domain knowledge and innovative thinking within the industry. Through a dedication to continued improvement in supply and demand chain technology, these individuals have worked to help supply chain management professionals by equipping them with the proper tools.

"This year's Provider Pros to Know have shown themselves to be thought-leaders in their respective supply chain segments," said Andrew Reese, editor in chief of Supply & Demand Chain Executive. "Their efforts in developing the tools and processes necessary for supply chain transformation, and in promoting new approaches to supply chain enablement, have earned them a place on this year's Provider Pros listing."

Mr. Bergreen founded Astea in 1979. The Astea Alliance Service Management Suite is the industry’s only end-to-end solution helping companies worldwide maximize the value of their service operations by integrating and optimizing critical business processes. Astea Alliance is a highly scalable, customer-centric solution that seamlessly shares customer information across an organization to provide a 360-degree view of the customer.

“This award is nice recognition of the achievements we’ve had as a company over the past 27 years,” said Mr. Bergreen. “We hope to continue to lead the field service industry, giving technicians exactly what they need, when they need it, to ensure the highest levels of customer satisfaction.”

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea International to Webcast Fourth Quarter and Year-End 2005 Results

2006-03-15T00:00:00-04:00

Horsham, PA, March 15, 2006 – Astea International Inc. (NASDAQ: ATEA) will release the company’s fourth quarter and year-end 2005 financial results the morning of Wednesday, March 29, 2006. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

March 29, 2006
11:00 a.m. EST
http://www.vcall.com/IC/CEPage.asp?ID=101844

About Astea International

Astea International Attains Gold Certified Partner Status In Microsoft Partner Program

2005-01-18T00:00:00-05:00

Astea Further Distinguishes Itself by Earning Microsoft Competencies In ISV/Software and Mobility Solutions

Horsham, PA, (January 18, 2005) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management software solutions, today announced it has attained Gold Certified status in the Microsoft Partner Program with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, recognizing Astea’s expertise and total impact in the technology marketplace. As a Gold Certified partner, Astea has demonstrated expertise with Microsoft technologies and proven their ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the marketplace.

Astea provides customer-centric solutions that address the unique needs of companies that manage capital equipment, mission-critical assets, and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling, and mobile solutions. With the recent acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point.

“We are extremely pleased to have attained Gold Certified status in the Microsoft Partner Program. This allows us to clearly promote our expertise and relationship with Microsoft to our customers,” said John Tobin, President, Astea International. “The benefits provided through our Gold Certified status will allow us to continue to enhance the offerings that we provide for customers.”

"Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in someone that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies,” said Allison Watson, vice president of the Worldwide Partner Sales and Marketing Group at Microsoft Corp. “Today, Microsoft recognizes Astea as a new Microsoft Gold Certified Partner for demonstrating its expertise in providing customer satisfaction with Microsoft products and technology. ”

As one of the requirements for attaining Gold Certified Status, Astea had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner’s capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry.

The Microsoft ISV/Software Solutions Competency recognizes the skill and focus partners bring to a particular solution set. Microsoft Gold Certified Partners that have obtained this competency have a successful record of developing and marketing packed software based on Microsoft technologies. The Microsoft Mobility Solutions Competency is designed for partners who are providing solutions that enable customers to access information on the go, thus increasing employee productivity and customer response rates while reducing business cycles and, ultimately, costs.

“Solutions Competencies are an important way for Microsoft to better enable ISVs to meet customer needs,” said Sanjay Parthasarathy, corporate vice president of the Platform Strategy & Partner Group at Microsoft. “They allow ISVs to keep and win customers with their deep knowledge of solutions-based Microsoft platform technologies. Microsoft has a long history of working closely with ISV partners to help deliver compelling solutions and applications to our mutual customers, and the Solutions Competencies are an important step in continuing to enhance vital relationships with ISVs worldwide. ”

The Microsoft Partner Program was launched in December 2003 and represents Microsoft’s ongoing commitment to the success of partners worldwide. The program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners’ businesses be successful.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea International Expands to China with DigitalTrans

2005-12-22T00:00:00-05:00

IT Systems Integrator Brings Most Advanced Service Lifecycle Management Solution to Fast Growing Market

HORSHAM, PA and SHANGHAI, China (December 22, 2005) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management (SLM) solutions, and DigitalTrans Co., Ltd., China’s advanced IT systems integrator, are joining forces to bring Astea’s best-of-breed service lifecycle management solutions to mainland China.
DigitalTrans will act as a value added reseller of Astea Alliance solutions, giving their current and future customers access to intelligent dispatch, logistics, field service, contract management, professional services, and marketing and sales force automation capabilities as well as business intelligence and mobile workforce solutions. DigitalTrans will market, sell and deploy the Astea Alliance suite to their existing customer base as well as aggressively pursue new customers.

“China is one of the fastest growing Asia-Pacific service management markets,” said Bryan Sun, CEO of DigitalTrans. “There’s an immense need for service lifecycle management solutions, and together, we’re offering China-based and global companies an effective way to drive service revenue through increased customer satisfaction. ”

The partnership combines DigitalTrans System Integration, which supports IT infrastructure with full network and desktop service solutions, and Astea Alliance, which ensures that the right person is at the right place, with customer- and product-specific information and the inventory needed to resolve any issues. DigitalTrans’ customers can leverage this comprehensive solution to increase first-call resolution, decrease call times and call center operating costs, streamline spare parts, and ensure that service level agreements are met ultimately streamlining processes and increasing efficiencies.

“Demand for effective field service management solutions continues to climb as companies across the globe uncover the immense revenue opportunities associated with better service,” said Paul Buzby, managing director of Astea. “In addition to bringing Astea’s SLM offering to China, this partnership provides support for Japan-based and other companies with operations in China. ”

DigitalTrans System Integration services provides full network and desktop service solutions to support IT infrastructure, as well as a comprehensive range of related value-added services to address key service requirements at different stages of the IT implementation cycle. More on these applications can be found at http://www.digitaltrans.com.cn/en_home.htm.

The Astea Alliance Service Management Suite is the industry’s only end-to-end solution helping companies worldwide maximize the value of their service operations by integrating and optimizing critical business processes. Astea Alliance is a highly scalable, customer-centric solution that seamlessly shares customer information across an organization to provide a 360-degree view of the customer. The company can be reached at 215-682-2500.

About DigitalTrans

DigitalTrans was founded in 2002 with headquarters in Shanghai and branches in 3 other major Chinese cities: Beijing, Guangzhou and Shenzhen. DigitalTrans, with 30 highly dedicated professionals, has established itself as a comprehensive ICT service provider offering support in Infrastructure Integration, Managed Services and Business Application Solutions.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea Reports Profitable Third Quarter 2005 Results

2005-11-15T00:00:00-05:00

License Revenues up 306% and Overall Company Revenue up 106%

Horsham, PA, November 15, 2005 — Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the third quarter of 2005.

For the third quarter ended September 30, 2005, Astea reported revenues of $8.2 million, a 106% increase compared to revenues of $4 million for the same period in 2004. Net profit for the third quarter was $2.7 million or $.91 per share, compared to $155,000 or $.05 per share for the same period in 2004. License revenues were up 306% to $4.8 million compared to $1.2 million for the same period in 2004. Total service and maintenance revenues increased 22% to $3.4 million compared to $2.8 million for the same period in 2004. International results were strong, with overall revenue of $5.6 million, a 266% increase over the same period in 2004.

"The third quarter was a very successful and eventful quarter for Astea. Not only did we continue to achieve strong financial and operational results, but we also completed the acquisition of FieldCentrix, a leading mobility solution provider. This acquisition immediately strengthens and further cements Astea’s standing as the only company that can provide an end-to-end enterprise solution that addresses every facet of the Service Lifecycle Management process, with now dramatically enhanced mobile capabilities" said Zack Bergreen, Chairman and CEO of Astea International. "As consolidation in our market continues and the competitive landscape continuously shifts, we have been able to not only maintain but thrive in this environment. We hold a very strong cash position and have absolutely no debt, which is not common in the software industry today. Our results reflect our ongoing success and commitment in meeting the needs of leading organizations, worldwide, for our highly sophisticated and proven service lifecycle management solution.”

Bergreen continues, “As stated in an earlier press release, we were very fortunate to have closed an unusually large enterprise deal this quarter, which had a significant impact on our financial performance. Quite frankly, it is not reasonable for us to expect to land such a deal every quarter. However, given the scalability of our product, we are increasingly pursuing large enterprise deals, where the complexity of the sale makes it difficult to predict the timing of revenues. These may cause variations in quarterly license results, however they are an important element of our growth strategy going forward.”

The recent acquisition of FieldCentrix was a strong strategic move for Astea in that it provided them a leading edge mobility solution, increased their customer base, as well as gained a strong presence in California, where FieldCentrix’s team of engineers, sales and support specialists remain. Both Astea and FieldCentrix leverage the same Microsoft® technology which facilitates and speeds integration of the two products. Together, Astea and FieldCentrix will be able to deliver one of the most robust, end-to-end Service Lifecycle Management solutions on the market today.

“At our recent Global Users’ Conference in Vegas, Nov. 1-4, we demonstrated our continued focus and commitment to delivering innovative products to further drive financial and operational benefits for our customers,” stated Bergreen. “The conference was well-received and our customers responded favorably to our recent acquisition of FieldCentrix and the power of the combined solution that we will be able to deliver.”

THIRD QUARTER HIGHLIGHTS

Acquisition of FieldCentrix, adding mobile expertise to Astea’s enterprise-class Service Lifecycle Management Suite.
Major European Service Integrator selected Astea’s Service Management Suite.
Existing Astea customers such as Optos (US), Enovation Graphic (US), and InfoSystems (now MTM Technologies) (US), continued to expand their configurations with additional licensing for more users and functionality.
Successfully launched a powerful Business Intelligence solution that is fully integrated with Astea Alliance, providing critical data from departments that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics. Organizations benefit by having all of the different pieces integrated to give an instant 360-degree web-based view of their business.
Signed new partner, Axeda Systems Inc., the world’s leading provider of device relationship management (DRM) software and services.
Added two new additional distributors in Asia Pacific.
Continued to support implementation rollouts and had six key customers “go-live” in the third quarter.

Astea will host a conference call that will be broadcast live over the Internet on November 15, 2005 at 11:00 AM EST to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

© 2005 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Rick Etskovitz, Chief Financial Officer and Treasurer
215-682-2500
retskovitz@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea Promotes Tobin as New President Tobin to Lead Astea’s Growth and Global Expansion in Service Lifecycle Management

2005-10-17T00:00:00-04:00

HORSHAM, PA (October 17, 2005) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management solutions, has named John Tobin as president of the company. A promotion from the position of vice president and general counsel, Tobin’s primary role at Astea will be to help lead its growth and global expansion as it further strengthens its market position as leading provider of service lifecycle management solutions. The company is experiencing an increased demand for its solutions in addition to its focus on further expanding its global presence, vertical markets, as well as its product portfolio.

Having joined Astea in May of 2000, Tobin’s forward vision and strong contribution has directly impacted Astea’s expansion of their business into new markets, customers and partnerships. Since joining Astea, John has been instrumental in guiding the company through mergers and acquisition activities, business development and strategic initiatives. His most recent accomplishment was the acquisition of FieldCentrix, a leading provider of mobility workforce solutions, in September 2005.

Prior to joining Astea, John worked at the Philadelphia law firms Pepper Hamilton and Wolf Block, specializing in corporate transactions and intellectual property. Prior to returning to the Philadelphia area, he worked as an entertainment lawyer and entrepreneur in Los Angeles, specializing in motion picture, television and music transactions, most recently with PolyGram Filmed Entertainment. John holds a B.S. in Economics from the Wharton School of the University of Pennsylvania, and received his law degree from the University Of Pennsylvania.

“Astea currently has a unique growth opportunity and is positively positioned to capitalize on this opportunity, and I am pleased to assume the role of president at such a pivotal point in its development. Astea is a dynamic company with a strong team of highly qualified people and a proven product. Astea Alliance is fundamentally redefining the delivery of service that puts the customer at the core,” stated John Tobin, president of Astea. “The management team is experienced, and is committed to making Astea the market leader in helping companies maximize the value of every customer interaction through a smarter approach to comprehensive Service Lifecycle Management.”

“John’s track record speaks for itself, he is a seasoned executive with remarkable qualities, experience and strong leadership abilities. He has been a key contributor to our overall growth and continues to deliver results that further cement our position in this competitive marketplace. Astea is currently experiencing a strong demand in the market for our solutions and we need to ensure that we have strong leadership to support this, as well as driving our aggressive expansion and growth initiatives,” said Zack Bergreen, Chairman and CEO of Astea International. “We’re very excited to have him assume this new role at such an exciting stage of our growth.”

Astea’s highly scalable, customer-centric solution seamlessly shares customer information within service organizations to provide a 360-degree view of the customer, in real time. Astea International can be reached at 215-682-2500.

###

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

MTM Technologies Expands Service Management Solution Nationwide with Astea International

2005-09-26T00:00:00-04:00

Astea Solution Delivers Field Service Management, Contract Management, Logistics, Professional Services Automation, and Business Intelligence for Financial and Operational Benefits

HORSHAM, PA (September 26, 2005) — Astea International Inc. (NASDAQ: ATEA), a global provider of service management software solutions, today announced that MTM Technologies, Inc., a leading provider of innovative, end-to-end IT solutions and services, is expanding the rollout of Astea Alliance Service Management Suite to 20 of its locations where it will be used by nearly 400 technical service representatives. This expanded rollout is in direct response to the great success achieved with the product’s initial rollout program with 80 users at five locations. MTM Technologies joins Astea’s already strong and growing list of innovative IT customers.

“Our business is built on helping companies make the best IT decisions to drive operational efficiency and overall performance,” stated Mark Oebbecke, Director of Managed Services for MTM Technologies’ Mid-Atlantic Region. “When it comes to making decisions for our own IT systems, we apply the same rigorous standards. After an extensive search for a service management solution, we found that Astea’s customer-centric approach was best-suited to deliver the functionality we needed on an enterprise-level scale. We are very pleased with the results we have achieved thus far, and look forward to implementing the Astea solution throughout our organization.”

Astea Alliance provides a comprehensive service lifecycle management solution, with extremely rapid implementation. The company’s Service Management Suite enables MTM Technologies to:

Enhance field service by quickly identifying available resources and providing complete equipment history, in real time.
Effectively manage contracts to prevent expirations and ensure renewals, when required.
Improve overall efficiency by eliminating manual processes, accurately tracking billable time, and incorporating advanced documentation capabilities for company-wide collaboration.

“MTM Technologies is a leader in its space because of its commitment to delivering best-of-breed services to its customers, a commitment which is made possible by the company’s continuous improvement of their internal processes,” said Debbie Geiger, Vice President of Marketing for Astea International. “We’re very excited about this expansion; it is a true validation of the benefits our solution provides to organizations that are serious about service.”

About MTM Technologies, Inc.

MTM Technologies, Inc. is a leading provider of innovative, end-to-end IT solutions and services. Partnered with industry-leading technology providers such as Cisco, Citrix, Microsoft, HP, EMC and Avaya, MTM Technologies’ practice areas include access infrastructure, IP telephony, enterprise storage, security and network and systems infrastructure. Service areas include managed services, consulting, professional IT staffing and implementation. For more information, visit www.mtm.com.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

© 2005 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea International Acquires FieldCentrix, Adding Mobile Expertise to Enterprise-Class Service Lifecycle Management Suite

2005-09-22T00:00:00-04:00

Catapults Astea to “top of the list” as the single company that can address all facets of Service Lifecycle Management

HORSHAM, PA (September 22, 2005) — Astea International Inc. (NASDAQ: ATEA), a global provider of service management software solutions, today announced that it acquired FieldCentrix, the industry’s leading mobile field force automation company.

Astea is consistently seen as the market’s top choice for enterprise-class field service operations. This acquisition immediately strengthens and further cements Astea’s standing as the only company that can provide an end-to-end enterprise solution that addresses every facet of the Service Management Lifecycle process, with now dramatically enhanced mobile capabilities. FieldCentrix’s major customers include Honeywell, Ingersoll-Rand Company Limited, Praxair, SourceOne Healthcare Technologies, Atlas Copco, The Linc Group and many others. Astea welcomes the FieldCentrix customers and looks forward to continuing the level of support, service and innovation to further enhance their service management practices moving forward.

Astea and FieldCentrix together bring more than 36 years of proven experience and excellence and are now uniting to better support service-centric organizations in their challenge to decrease costs, maximize revenues and increase the quality of service to achieve a competitive advantage. The vision of the combined companies is to enable the seamless integration of information and a common user-interface across all areas in the Service Management Lifecycle, which will lead to a reduction in process costs and lowered total cost of ownership.

The FieldCentrix team’s deep expertise in mobility and emerging mobile technologies will give Astea’s global customer base new ways to update and streamline service organizations, which increasingly support hundreds of remote locations and mobile technical teams. Astea’s strong and robust enterprise service lifecycle management solution complements the FieldCentrix mobility offering to provide the FieldCentrix customer base with the best service lifecycle management system on the market today. Together, Astea and FieldCentrix are taking a major step forward in revolutionizing Service Lifecycle Management – and continuing their mission to make their current and future customers successful. Astea and FieldCentrix will combine the expertise of the two organizations to break new ground in providing premier solutions that continue to deliver exceptional value for service-centric companies.

“Companies are looking for a single solution that fuses the support center, the back-office, and the field for flawless execution,” said Zack Bergreen, Chairman and CEO of Astea. “That’s what we’re delivering – and the clear benefit of much lower service costs and higher margins.”

Market Consolidation Continues
As many of the world’s largest service organizations continue to merge or make acquisitions, companies increasingly need better integration of disparate business operations. Astea’s back-end integration capabilities will be incorporated with FieldCentrix’s mobile solutions for handhelds, laptops and PDAs.

Astea will also acquire a strong base in California, where FieldCentrix’s team of engineers, sales and support specialists will remain. FieldCentrix is a Microsoft® Gold Partner, and joins Astea and its customers in their commitment to fully leverage new and developing technologies under the Microsoft platform. Both solutions address the inherent complexity of managing large, global service operations, including optimizing and managing inventory and parts, maintaining equipment and other assets, supporting call centers and providing product-specific information to the field. The solutions support a broad range of applications and desktop and mobile platforms.

“We’re improving how our customers support the field – and touch their customers,” continued Bergreen. “Combining Astea’s real-time view of customer information and FieldCentrix’s superior mobile capabilities lets them rapidly and intelligently respond to changing conditions.”

The transaction is structured as an acquisition of substantially all of the assets of FieldCentrix. Under the terms of the acquisition agreement, Astea will issue 421,106 shares of common stock to FieldCentrix, valued at $3,336,000 based upon the closing price for the five trading days prior to yesterday’s close. There is also a cash earn-out provision providing potential additional compensation to FieldCentrix based upon sales of their products and services through June 2007. Further details concerning the transaction will be available in the securities filings Astea will make in connection with the transaction. Both Boards have approved the transaction, as have the FieldCentrix shareholders. The closing occurred Wednesday, September 21, 2005. Innovation Advisors, a leading technology-focused investment bank with offices in Boston, New York and Chicago, served as financial advisor to Astea International and also provided a fairness opinion.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the potential benefits of the FieldCentrix acquisition will not be fully realized, the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea International and Axeda Systems Partner to Deliver Best-in-Class Field Service Solution

2005-09-12T00:00:00-04:00

Rapid Resolution, Increased Uptime and Improved Service Keep Customers Coming Back

HORSHAM, PA and MANSFIELD, MA. (Sept. 12, 2005) — Astea International Inc. (NASDAQ: ATEA), a global service lifecycle management (SLM) software solutions leader, and Axeda Systems Inc., the world’s leading provider of device relationship management (DRM) software and services, have teamed up to offer the most advanced field service management solution available today, enabling companies to dramatically increase service revenue and customer satisfaction.

The partnership combines two best-in-class solutions: Axeda® DRM, which proactively monitors deployed assets to detect operational issues, equipping service personnel with real-time diagnostic data, and Astea Alliance, which ensures that the right person is at the right place, with customer- and product-specific information and the inventory needed to resolve any issues.

The joint solution gives customers access to intelligent dispatch capabilities to minimize service call volume; logistics capabilities to streamline spare parts efficiencies; and contract management capabilities to ensure service level agreements are met. It also provides advance notice of potential product fault and performance issues to increase uptime and improve first-call resolution.

“As the service arena grows more complex, companies committed to achieving service excellence require a comprehensive solution that delivers results,” said Brian Anderson, vice president of marketing at Axeda. “With Astea, we’re offering everything companies need to deliver an outstanding customer service experience. ”

Rapid Results
Specific benefits for customers include:

Significantly lower service costs. Field and call center technicians are armed with the information they need to rapidly identify and resolve problems on the first contact.
Greater customer satisfaction. Proactive problem detection often resolves issues before they affect the customer, dramatically increasing product uptime.
Increased service revenue. Rapid resolution and superior on-demand customer service drive opportunities for increased revenue through increased service contract sales.

“We’re committed to delivering total service lifecycle management support for our customers,” said Frank Fesnak, vice president, Strategic Alliances, Astea. “Partnering with Axeda gives our customers seamless access to an advanced solution that provides immense insight into products deployed in the field. ”

Axeda’s DRM solution creates value across the enterprise, enhancing remote service and support as well as enabling new revenue generating activities through usage tracking and software management capabilities. More information can be found at www.axeda.com.

About Axeda

Axeda Systems Inc. is the world's leading provider of Device Relationship Management (DRM) software and services. The Company's flagship product, the Axeda® DRM system helps manufacturing and service organizations increase revenue while lowering costs, by proactively monitoring and managing devices deployed at customer sites around the world. Axeda DRM is a highly scalable, field-proven, and comprehensive remote management solution that leverages its patented Firewall-Friendly™ technology to enable Machine-to-Machine (M2M) communication by utilizing the public Internet. Axeda customers include Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Office and Print Production Systems, and Industrial and Building Automation industries. Axeda has sales and service offices in the U.S. and Europe, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Major European Service Integrator Selects Astea’s Service Management Suite with License Value of $4.5M

2005-09-08T00:00:00-04:00

Greatly increases customer satisfaction and service delivery by integrating all aspects of Service Lifecycle Management

HORSHAM, PA. (September 8, 2005) – Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management solutions (SLM), today announced that a major European service integrator has selected the latest version of Astea Alliance, a rich and comprehensive Microsoft .NET based service lifecycle management offering, to enhance the highly successful customer-centric service organization.

The robust functionality in the Astea suite will improve customer satisfaction by streamlining and automating service lifecycle management activities, including field service, logistics, contact center, depot repair, professional services, and sales, in a phased roll out supporting the service activities of nineteen countries. The solution will ultimately empower 5500 business users across Europe, the Middle East and parts of Africa (EMEA) as the service integrator continues to experience strong demand for their market leading range of field maintenance and support services in the region.

The service integrator conducted a study in 2004 to review and select the most comprehensive systems that would enable world-class service delivery. The European team was made up of individuals across many countries that were focused on deploying a tool to enable the business and cultural transformation required to augment their position as thought leaders in the IT Services arena, setting them far apart from the competition.

The solution from Astea addresses the complete service lifecycle and provides a fully integrated enterprise business solution that joins end-to-end business processes. The project will integrate and optimize critical business processes for contact center, field service, depot repair, professional services, logistics and sales. The European collaboration between this service integrator and Astea is firmly based around service excellence disciplines and best practice experience drawn from a long and established history in the service marketplace.

“This major global service integrator takes service seriously and truly understands the strategic value that it can have on overall profitability, customer satisfaction and providing a distinct competitive advantage in the marketplace,” stated Zack Bergreen, President and CEO, Astea International. “We are delighted, that as of this week, we have officially signed a mutually beneficial agreement with a license value of $4.5 million, albeit with a substantial portion of that contingent upon successfully running through certain validation tests. We also anticipate significant services revenue as we assist in deploying our solution across EMEA. This is our largest license to date of our .NET application, and I believe it is an excellent validation of the strength of our product and the value of the solution footprint we deliver. Our .NET based application will strengthen and increase their customer value proposition and deliver excellence in customer communication, both internally and externally, to achieve solid customer satisfaction.”

About Astea International

Astea (NASDAQ: ATEA) is a global provider of service lifecycle management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Ascent Media Systems & Technology Services Migrates and Expands Offering with Astea International

2005-08-12T00:00:00-04:00

Mobile and customer self-service capabilities, among many others, will help Ascent Media extend management efficiencies, improve field service response and customer satisfaction.

Horsham, PA, [August 12, 2005] — Astea International Inc. (NASDAQ: ATEA), a global provider of service management software solutions, today announced that Ascent Media Systems & Technology Services is expanding how it delivers mission-critical services to its broadcast, cable, and telecommunications customers with Astea’s enterprise-class Alliance Service Management Suite.

Ascent Media, a long-time Astea customer, provides end-to-end engineering, systems integration, consulting and technology solutions for many of the world’s largest broadcast and electronic media companies, which expect always-on availability and extremely rapid customer support.

Astea Alliance provides Ascent Media with immense functionality, ease of integration with other core business applications and a track record of strong results supporting 24/7 mission-critical field service operations. Astea’s solution delivers a comprehensive and robust mix of capabilities such as mobility, customer self-service, contracts, customer support, field service, logistics, depot repair, sales orders, employee portal, and development studio that will help to drive and improve the efficiency and costs of service delivery.

“Our customers require 100 percent up-time,” said Bob Lawson, vice president and general manager, Ascent Media Systems & Technology Services. “With Astea’s real-time remote access to our field force and our customers, we can quickly identify the available technicians to dispatch, improving response times, our own efficiency, and customer satisfaction.”

Astea has been helping global enterprises optimize their service lifecycle management operations for more than 25 years. This new software builds on the company’s deep industry expertise to address the most critical business issues.

In utilizing this software, Ascent Media has three core objectives:

Reduce the load on the call center by giving the field staff remote access and enable real-time response to customer orders and service needs.
Improve customer interaction and give customers greater visibility, by providing customer self-service capabilities so their customers can now log in and view their own service orders, trouble tickets, and reports.
Boost internal efficiency, by integrating multiple aspects of the job cost model, including labor, materials and direct expenses.

This real-time view of customer information helps Ascent Media drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point. It will be deployed at the group’s Palm Bay, Florida support center and used by field service engineers nationwide.

About Ascent Media Systems & Technology Services

Ascent Media Systems & Technology Services provides end-to-end engineering, systems integration, consulting and technology support solutions for the broadcast, cable, entertainment, satellite, telecommunications, production/post-production and corporate video industries. Services include project management, engineering, documentation, equipment procurement, installation and a unique 24/7 mission-critical field service organization with over 50 U.S. locations. Network management capabilities include a call center, remote network monitoring and control and multi-tier technical support. Part of Ascent Media Network Services, this operating unit executes projects on a global basis, with facilities in Northvale, NJ, San Jose, CA, Palm Bay, FL, and London, UK. For further information, visit www.ascentmedia.com/systems.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

Astea Reports Profitable Second Quarter 2005 Results

2005-08-10T00:00:00-04:00

License Revenues up 29% Compared to Same Quarter of 2004

Horsham, PA, August 10, 2005 — Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the second quarter of 2005.

For the second quarter ended June 30, 2005, Astea reported revenues of $5.3 million, a 21% increase compared to revenues of $4.4 million for the same period in 2004. Net profit for the second quarter was $650,000 or $.22 per share, compared to $309,000 or $.11 per share for the same period in 2004. License revenues were up 29% to $2 million compared to $1.6 million for the same period in 2004. Total service and maintenance revenues increased 17% to $3.3 million compared to $2.8 million for the same period in 2004.

“Clearly, we are very pleased with our results in the second quarter and that we have translated our effort into a profitable position. Our cash position remains strong and we continue to invest in our products, and develop stronger relationships with both existing and new customers,” said Zack Bergreen, President and CEO of Astea International. “The continued interest in our comprehensive solution, in conjunction with the accelerated activity in the Service Lifecycle Management space, puts us in a favorable position for today and in the future.”

In the second quarter, Astea launched their Service Impact Assessment (SIA) offering. The SIA is a fast-track approach to identify and quantify the financial and operational impact that a service management solution can have on a company’s operations. Leveraging their proven methodology and their twenty five years in service management, Astea will help companies identify ways to increase their profitable revenue, decrease costs, and positively impact cash flow, financial metrics, and bottom line by optimizing the processes, technology and human capital within their service organization.

“It has become evident that Astea is emerging as one of the few vendors that offers a full range of software and services across the service management lifecycle”, states Bergreen. “Our deep product functionality, proven success, and domain expertise makes us well positioned to help companies take their service operations to the next level.”

SECOND QUARTER HIGHLIGHTS

Attained new customers, such as BMC Solutions (US), an enterprise-wide IT services and support company that provides IT services, and Adsteam Marine Ltd. (AUS) a leading provider of harbor towage and related maritime services.
Existing enterprise customer, Circuit City (US), continued to expand their configuration with additional licensing for more users and functionality.
Legacy DISPATCH-1 customer, Ascent Media (US), successfully upgraded their system and also added additional capabilities such as mobility and customer self-service.
Successfully launched their Service Impact Assessment (SIA) offering.
Executed successful lead generation program for their Dynamic Scheduling Engine.

Astea will host a conference call that will be broadcast live over the Internet on August 15, 2005 at 11:00 AM EDT to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/ab_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International to Webcast Second Quarter 2005 Results

2005-08-09T00:00:00-04:00

Horsham, PA, August 9, 2005 — Astea International Inc. (NASDAQ: ATEA) will release the Company’s second quarter 2005 financial results on the morning of Wednesday, August 10, 2005. Management will host a conference call that will be broadcast live over the Internet on Monday, August 15, 2005 at 11:00 a.m. EDT. Zack Bergreen, Chief Executive Officer, and Rick Etskovitz, Chief Financial Officer, will host the call.

August 15, 2005
11:00 a.m. EDT
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to directly access the link:
http://www.astea.com/ab_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-877-407-3140. For calls from outside North America please dial 1-201-689-8473. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

SourceOne Healthcare Technologies, Inc.,

2005-08-02T00:00:00-04:00

Announces Plans To Roll-Out A New Field Service Automation Program To Streamline The Company’s Medical Imaging Equipment Service Processes, Reduce Costs, And Improve Customer Satisfaction

Mentor, OH (August 2, 2005) — SourceOne Healthcare Technologies, Inc., one of the nation's leading distributors of medical imaging systems, equipment, radiographic consumable supplies, and service to healthcare providers, today announced plans to roll-out a new Mobile Office Engineer (MOE) Program designed to streamline and automate all processes associated with providing equipment repair and maintenance services for the company's 20,000-plus service accounts.

After recently completing a highly successful pilot program, which included 100 of SourceOne's Field Service Engineers (FSEs) and 3,400 of the company's customers, SourceOne reported that it will rollout the MOE program coast-to-coast before the end of 2005.

Designed to virtually eliminate paperwork, SourceOne's 600-plus FSEs will use FieldCentrix FX Mobile® wireless workflow software and hand-held Hewlett Packard Pocket PCs running Microsoft Windows Mobile 2003® software configured to streamline and automate the capture and transmission of data in real-time. Specific functions that can be performed using the handheld devices include scheduling service calls, access to real-time parts inventory information, the ability to generate purchase orders when FSEs are onsite with the customer, a function allowing FSEs to log service call time as work is completed, the ability to capture customer signatures upon completion of work, and real-time ability to generate and process invoices more efficiently.

"We designed the MOE program to achieve four specific goals," said Jerry C. Cirino, president and CEO, SourceOne Healthcare Technologies. "We wanted to improve customer satisfaction, help customers manage their repair and maintenance costs, reduce SourceOne's costs by eliminating paper work, and streamline and improve our entire customer service and equipment service functions. By all measures, the handheld PCs and other aspects of the field service automation program have met, and in some cases, exceeded our expectations."

"The new hand-held devices are driving benefits across SourceOne's entire service operations group, including our customer support center and our national parts inventory control and logistics center," said Cirino. "Significant gains are realized by empowering our FSEs with a device that moves us from an inefficient paperwork process to a digital platform that drives increased productivity and serves as a tool to make improvements in customer satisfaction."

Customers Reap The Benefits Of SourceOne's Mobile Office Engineer Program"By eliminating paperwork, we are helping our customers by automating the back office administrative processes," said Chris O'Brien, senior vice president of service for SourceOne. "This reduces our customers' costs and it allows their staff to focus time on other operational activities and patient care." O'Brien added, "The unique capabilities afforded by the hand-held devices result in faster response time, improved service performance, and more efficient processing of purchase orders and billing."

"We have always had great confidence in SourceOne's ability to meet our equipment and service needs," said Peggy Tuite, director of operations at Midwest Orthopaedics at Rush in Chicago. "SourceOne is responsive, and John Fraser, SourceOne's senior imaging field service engineer, has been phenomenal. His talents go beyond service and maintenance. His wealth of information about every aspect of our equipment, tips on how the patient needs to be x-rayed, along with his wealth of technical information, goes beyond description, and certainly beyond our expectations."

Tuite added that she anticipates "SourceOne's new hand-held pocket PDAs will make their job easier with less paperwork, and it will pave the way for John to enhance his efforts to meet our equipment maintenance and service needs as our organization continues to grow and migrate into new medical imaging modalities."

Midwest Orthopaedics at Rush is just one example of SourceOne's more than 20,000 service accounts for whom highly trained FSEs provide installation services, preventative maintenance and equipment repairs on more than 25 lines of analog and digital medical imaging equipment. In 2004, SourceOne's FSEs completed more than 5,000 new equipment installations, approximately 150,000 equipment service calls, and more than 250,000 preventative maintenance service calls.

About SourceOne Healthcare Technologies, Inc.

Headquartered in Mentor, Ohio, SourceOne Healthcare Technologies, Inc., is a leading provider of imaging equipment and radiographic supplies and services tailored to healthcare facilities, including those transitioning to a digital imaging environment. SourceOne offers broad lines of equipment and consumables, as well as sales professionals and highly trained field service engineers, which enable customers to turn to SourceOne as the best-in-class source for effective supply chain and medical imaging management. SourceOne is a privately held company of Platinum Equity, a global acquisitions firm specializing in the strategic operation of mission-critical companies. For more information, visit http://www.sourceonehealth.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

FieldCentrix and Mobile Datacomm Partner to Provide Low-Cost Wireless Hardware and Services

2005-07-18T00:00:00-04:00

Irvine, CA (July 18, 2005) — FieldCentrix®, the most experienced provider of mobile field service execution solutions, today announced it will team with Mobile DataComm, the nation’s premier master data agent exclusive to Verizon Wireless, to provide FieldCentrix customers with attractively priced and conveniently bundled mobile devices and wireless options from Verizon Wireless to complement their FieldCentrix solutions.

Via the newly-formed alliance, FieldCentrix will refer customers to Mobile DataComm for the mobile component of their FieldCentrix Enterprise field service management solution or FieldCentrix FX Mobility Express™ custom mobilized application. In return, Mobile DataComm will offer FieldCentrix customers generous upfront discounts on devices and service plans from Verizon Wireless, the nation’s most reliable wireless carrier.

“We are excited to be working with Mobile DataComm to offer our customers fast, easy, and affordable wireless devices and services,” said Scott Hiraoka, president of FieldCentrix. “Mobile DataComm’s master dealer status and exclusivity with Verizon Wireless allows them to offer FieldCentrix users a wide variety of qualified options at the lowest possible prices.”

“As premier providers in our respective industries, Mobile DataComm and FieldCentrix both have the common goal of helping enterprises nationwide to enhance productivity and gain a competitive edge through the deployment of best-of-breed mobile solutions,” said Don Ochoa, CEO of Mobile DataComm. “The partnership allows us both to continue concentrating on our core competencies while providing value-added offerings to our mutual customers.”

About Mobile DataComm

Mobile DataComm is the nation’s premier Data Agent for Verizon Wireless. Based in San Diego, CA, Mobile DataComm is building a nation-wide, data-centric distribution channel consisting of integrators, VARs, and Application Service Providers exclusively for Verizon Wireless. For more information, visit www.mobileDataComm.com or call (858) 391-2950 x3.

About FieldCentrix

FieldCentrix Inc. has established deep domain expertise in real-time mobile and wireless technology, and offers the most advanced field service solutions in the industry. Its FieldCentrix Enterprise software suite strategically supports global organizations that want to automate key service processes and optimize mobile workforce resources to better control operational overhead and proactively increase customer service visibility, value, and revenue. FieldCentrix specializes in delivering solutions for several market sectors including manufacturing, industrial equipment, automation controls, medical devices, high technology, communications, real estate services, and building trade services. Its growing client base of enterprise-class organizations includes Honeywell, Praxair, Ingersoll-Rand, and SourceOne Healthcare. The company is headquartered in Irvine, Calif. For more information, visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea International Signs Corporate Express Australia

2005-07-11T00:00:00-04:00

Expands Footprint and Global Reach

Horsham, PA, [July 11, 2005] — Astea International Inc. (NASDAQ: ATEA), a global provider of service management solutions, has added Corporate Express Australia Limited (ASX: CXP), a leading supplier of business essentials to large, medium and small customers in Australia and New Zealand to its growing list of customers.

This win expands Astea’s global footprint with a division of one of the world’s largest business-to-business suppliers of essential business and computer products and services. Corporate Express Australia is tapping Astea‘s more than 25 years of service management experience to more effectively manage costs by eliminating duplicate activity, standardizing systems and establishing best practices across its various division.

The Astea Alliance Service Management Suite is the only end-to-end solution helping companies across the globe maximize the value of their service operations by integrating and optimizing critical business processes. With a real-time view of customer information, companies like Corporate Express Australia can drive even higher levels of customer satisfaction with faster response times to addressing customer requests, creating a seamless, consistent and highly personalized experience at every touch point.

“Our customers rely on us to help them simplify their procurement process and reduce their costs of doing business,” said Garry Whatley, CIO of Corporate Express Australia. “With on-demand visibility into every view of the customer, we’re able to save our customers and our company substantial time and money.”

Corporate Express Australia selected Astea over many other service management providers for its industry-specific expertise and its commitment to delivering substantial results. The first implementation is taking place in three locations, including Central QLD, Central and Northern NSW and Tasmania. Broad implementation across other divisions in Australia is expected later this year.

“Companies are increasingly realizing the urgent need to improve the service side of their businesses,” said Paul Buzby, Managing Director of Astea International. “Corporate Express Australia is committed to delivering the highest level of customer service, and our solution gives them the ammo to deliver exactly what their customers need, when they need it.”

Astea Alliance is a highly scalable, Web-based solution that seamlessly shares customer information across service organizations to provide a 360-degree view of the customer. The company can be reached at 215-682-2500.

About Corporate Express
Corporate Express is one of the leading single source suppliers of business essentials in Australia and New Zealand. With 45 sales and distribution facilities across Australia and New Zealand, linked into one central computer system, we make it easy for you to do business with us. Corporate Express has pioneered, for the procurement of your business essentials, the "power-of-one" - one supplier, one order, one delivery and one payment.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.

Contacts:

Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Corporate Ink
Corinne Sheehan
(617) 969-9192
csheehan@corporateink.com

FieldCentrix, Intel to Provide Mobilized Computing Tools for the Field Service Workforce

2004-11-02T00:00:00-04:00

Irvine, CA (November 2, 2004) — FieldCentrix® Inc., a leading provider of mobile automation solutions for service lifecycle management, announced today it will work with Intel Corporation to offer FieldCentrix FX Mobile® software for Intel® Centrino™ mobile technology and Intel® Mobile Media Architecture-based platforms. The solutions will equip mobile service workers with real-time information and decision-making capabilities in the field and help service organizations in the manufacturing and other asset-intensive industries to increase productivity and efficiency and reduce operating costs.

“Mobilizing the field workforce is an innovative way for organizations to increase employee productivity and better utilize resources,” said Tom Gibbs, director of strategy and planning for the Solutions Market Development Group at Intel. “This effort between Intel and FieldCentrix helps deliver solutions that can transform the way industries do business, resulting in increased return on their computing investment.”

“Intel’s innovative mobile technologies for notebooks, Tablet PCs, and PDAs provides the performance, size, weight and battery life field service customers are looking for in a wireless device,” said Rick Roll, FieldCentrix CEO. “We are pleased to be working with Intel to create solutions that better meet the needs of our mutual customers.”

FieldCentrix Enterprise automates and streamlines manual processes and centralizes disparate applications associated with service lifecycle management. The robust solution eliminates the costs and inefficiencies of a tactical, paper-based operation, optimizes service resources, and provides standardized practices to support key business improvement initiatives and fast deployment. Designed specifically for the mobile world, the Centrino and Mobile Media platforms offer integrated wireless capabilities and breakthrough mobile performance, while enabling extended battery life and sleek, easy-to-carry devices.

About FieldCentrix

As a pioneer in field service automation, FieldCentrix Inc. has acquired deep domain expertise in real-time mobile and wireless technology and now offers one of the most advanced service lifecycle management-focused solutions in the industry. Its award-winning FieldCentrix Enterprise software suite strategically supports global organizations who want to automate key service processes and optimize mobile workforce resources to better control operational overhead and proactively increase customer service visibility, value, and revenue. FieldCentrix specializes in delivering solutions for the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, communications, real estate services, and building trade sectors. Its growing client base of enterprise-class organizations includes Honeywell, Praxair, and SourceOne Healthcare Technologies. The company is headquartered in Irvine, Calif. and has offices throughout North America and Europe. For more information, visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Scott Hiraoka Named FieldCentrix Vice President of Marketing and Business Development

2004-10-06T00:00:00-04:00

Irvine, CA (October 6, 2004) — FieldCentrix® Inc., the most experienced provider of mobile automation solutions for service lifecycle management, today announced the appointment of Mr. Scott Hiraoka to its executive team. Hiraoka joins FieldCentrix as vice president of marketing and business development.

“The addition of Scott to our organization underscores FieldCentrix’s continued commitment to business excellence and growth,” said Rick Roll, FieldCentrix CEO. “His extensive executive leadership background and proven entrepreneurial success in the enterprise software industry is just what FieldCentrix needs to accelerate our recently announced global expansion plans and drive new corporate marketing and product development strategies.”

“It’s an exciting time for the mobile field service industry,” commented Hiraoka. “We hear very clearly from customers and from our friends in the analyst community that the mobile workforce is the next huge growth area in enterprise applications. As companies increase their focus on service delivery and manufacturing excellence to increase value and client loyalty, the remote service employee is becoming one of the most important customer-facing representatives for an enterprise. Our deep understanding of how mobile technicians actually work, combined with our industry-leading mobility technology and proven ‘know how’, guarantee FieldCentrix solutions meet today’s service organizations’ changing and growing productivity and customer satisfaction needs.”

Hiraoka is a seasoned veteran in the enterprise solution arena, with more than 20 years of entrepreneurial and executive management experience, mainly with companies focused on supply chain, ERP, field service, and customer/supplier ebusiness. Prior to joining FieldCentrix, Hiraoka was general manager/senior vice president of Epicor Software’s iSolutions division, and had previously been senior vice president of development at Epicor.

Most recently, he was chief operating officer for PCNAlert, a leading provider of component event management solutions. Hiraoka also founded ArrowKey Systems, a manufacturing execution systems solution company that was an early adopter of wireless networks and RFID technologies.

About FieldCentrix

As a pioneer in field service automation, FieldCentrix Inc. has acquired deep domain expertise in real-time mobile and wireless technology and now offers one of the most advanced service lifecycle management-focused solutions in the industry. Its award-winning FieldCentrix Enterprise software suite strategically supports global organizations who want to automate key service processes and optimize mobile workforce resources to better control operational overhead and proactively increase customer service visibility, value, and revenue. FieldCentrix specializes in delivering solutions for the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, communications, real estate services, and building trade sectors. Its growing client base of enterprise-class organizations includes Honeywell, Ingersoll-Rand, and Praxair. The company is headquartered in Irvine, Calif. and has offices throughout North America and in the United Kingdom. For more information, visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

FieldCentrix Launches Global Expansion With Opening of London Office

2004-09-28T00:00:00-04:00

Irvine, CA (September 28, 2004) — FieldCentrix® Inc., the most experienced provider of mobile automation solutions for service lifecycle management, today announced its global expansion with the establishment of a regional sales office in London. Serving as FieldCentrix’s European headquarters, the office will increase the company’s international market presence, better serve the needs of its growing global customer base, and position the company to take full advantage of a rapidly-maturing field service market.

“The need for a local European operation was accelerated by global roll-outs of enterprise customers, such as Honeywell, and the escalating demand for mobile field service automation solutions by our prospects,” said Rick Roll, FieldCentrix CEO. “The addition of the UK office not only satisfies these needs and establishes our presence in Europe, the Middle East, and Africa (EMEA); it is also the first step of a larger global expansion strategy for the company that will enable our customers to successfully implement a ‘follow-the-sun’ service operation from a single platform.”

Heading up the London-based business is David Lazarus, newly-appointed European Business Development Manager for FieldCentrix. Lazarus joins FieldCentrix with extensive experience in the enterprise software industry including Oracle and most recently Attachmate, and in initiating European operations for U.S.-based companies.

“The appointment of David further strengthens FieldCentrix’s commitment to the European market,” added Roll. “It’s our objective to bring the innovation of FieldCentrix solutions to Western Europe and we believe David has the experience and expertise to make this happen successfully.”

“I’m delighted to join FieldCentrix, the leader in mobile field service automation software, and look forward to helping the company respond to the strong and expanding global interest in our solutions and overseeing the adoption of the technology in this new market,” said David Lazarus, European Business Development Manager.

“Establishing a UK office enables us to provide timely, personal service to our valuable customers while gaining a better understanding of their future needs. It also allows us to focus on taking advantage of the tremendous wireless field service opportunities identified by analysts and supported by our pipeline.”

About FieldCentrix

As a pioneer in field service automation, FieldCentrix Inc. has acquired deep domain expertise in real-time mobile and wireless technology and now offers one of the most advanced service lifecycle management-focused solutions in the industry. Its award-winning FieldCentrix Enterprise software suite strategically supports global organizations who want to automate key service processes and optimize mobile workforce resources to better control operational overhead and proactively increase customer service visibility, value, and revenue. FieldCentrix specializes in delivering solutions for the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, communications, real estate services, and building trade sectors. Its growing client base of enterprise-class organizations includes Honeywell, Ingersoll-Rand, and Praxair. The company is headquartered in Irvine, Calif. and has offices throughout North America and in the United Kingdom. For more information, visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

FieldCentrix Helps Honeywell Deploy Global Field Service Platform

2004-09-28T00:00:00-04:00

Irvine, CA (September 28, 2004) — FieldCentrix announced today that Honeywell has increased the scope of its award-winning FieldCentrix® Enterprise implementation to meet international service requirements and provide a consistent service platform for its facility management customers worldwide. Honeywell began the global roll-out on September 13.
The expansion includes FX Service Center® dispatch and call center software to support Honeywell service centers in the United States, Canada, Europe, South America and Asia-Pacific. Also included: 2,000 additional licenses of FX Mobile® wireless software and mobile devices with Windows® Mobile software for Pocket PCs to support field service technicians throughout Europe and Asia-Pacific; and FX e-Service Web portal for worldwide customer self-service.

“We continue to implement new technology to provide customers across the globe with consistent, best-in-class service delivery,” said Laura Schultz, vice president of global marketing for Honeywell Building Solutions. “The success of the first project with FieldCentrix in North America was a significant factor in deciding to extend the solution worldwide.”

Dubbed Field Automation Service Technology (FAST), Honeywell originally deployed FieldCentrix FX Mobile software in 2001 to automate 1,400 field technicians in the United States and Canada. The solution helped Honeywell eliminate 93 percent of its paperwork, increase productivity by 3,000 hours a week, reduce the billing cycle from weeks to days, streamline reporting processes from weeks to days, and reduce service ticket processing by 67 percent. In addition, Computerworld magazine recognized the implementation with a “Best Practices in Mobile & Wireless” award in May.

“We are extremely pleased that Honeywell has chosen us once again to fulfill its quality and customer service initiatives,” said Rick Roll, CEO of FieldCentrix. “We look forward to helping Honeywell gain the same outstanding operational and financial advantages globally that they achieved in North America.”

Roll-out across Honeywell systems in Europe will continue into 2005. Once the implementation is complete, FieldCentrix will be supporting up to 4,000 Honeywell field technicians on one global, 24X7 system.

FieldCentrix Enterprise

FieldCentrix Enterprise is a mobile service management solution that strategically automates and streamlines manual processes and centralizes disparate applications associated with service lifecycle management. The robust solution eliminates the costs and inefficiencies of a tactical, paper-based operation, optimizes service resources, and provides standardized practices to support key business improvement initiatives and fast deployment.

Honeywell’s European field service technicians will also be equipped with state-of-the art Microsoft Windows Mobile-based devices running FieldCentrix FX Mobile software.

“In creating Windows Mobile software, Microsoft sought a platform that would inspire companies to create innovative solutions for the problems being faced by enterprises on a daily basis,” said Julie Wymetalek, manager of the Mobility Partner Advisory Council at Microsoft Corp. “With FX Mobile software, FieldCentrix has created a unique mobile experience for its customers. We congratulate them on the ongoing work with Honeywell, and on their ability to provide smart connectivity and improved communication options with Windows Mobile-based devices.”

About FieldCentrix

As a pioneer in field service automation, FieldCentrix Inc. has acquired deep domain expertise in real-time mobile and wireless technology and now offers one of the most advanced service lifecycle management-focused solutions in the industry. Its award-winning FieldCentrix Enterprise software suite strategically supports global organizations who want to automate key service processes and optimize mobile workforce resources to better control operational overhead and proactively increase customer service visibility, value, and revenue. FieldCentrix specializes in delivering solutions for the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, communications, real estate services, and building trade sectors. Its growing client base of enterprise-class organizations includes Honeywell, Ingersoll-Rand, and Praxair. The company is headquartered in Irvine, Calif. and has offices throughout North America and in the United Kingdom. FieldCentrix is a member of the Microsoft Mobility Partner Advisory Council (MPAC), a unique partner program developed by Microsoft Corp. to serve as a focused feedback mechanism for Microsoft Windows Mobile platform development, and provide leading companies with the tools and resources they need to bring the most innovative and successful mobility solutions to market. For more information about FieldCentrix, call 888.552.0101, or visit the company's Web site at www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea Announces New Service Management Software Suite on Microsoft .NET Technologies

2004-08-31T00:00:00-04:00

Leverages Business and Technical Benefits of Web Services

Horsham, PA, August 31, 2004 — Astea International Inc. (NASDAQ: ATEA), a global provider of service management solutions, today announced the availability of its newest version of the Astea Alliance software suite built on the Microsoft .NET Framework. With this release, Astea is providing a service management platform that integrates critical business processes for service, logistics, sales and marketing. Feedback from early adopters is very positive in regards to ease of installation, customization, and enhanced functionality.

“This is the most comprehensive service management suite Astea has delivered in the last few years,” said Zack Bergreen, CEO and president of Astea International. “I believe the .NET platform will allow us to be extremely competitive in the market. We have invested greatly in taking maximum advantage of Microsoft’s technology innovations to propel us forward. ”

Developed from the ground up with Microsoft Visual Studio.NET 2003 and .NET Framework, the Astea Alliance software suite is a completely Web-based solution, leveraging the technology and business benefits associated with Web services. “Microsoft is working with Astea to deliver added value to their business and customers through the use of Microsoft technologies,” said Tim O’Brien, senior product manager, Developer and Platform Evangelist Group at Microsoft Corp. “Using .NET as the foundation of the Astea Alliance software suite will provide an easy-to-use solution to the service management needs of Astea customers.”

“We were impressed with the process integration and user interface, and were delighted to participate in the testing of Astea’s new product offering,” said Sandy Fleming, Administration and Systems Manager, at Gambro Technical Services, Inc (GTS). “We were able to preview the product and influence particular application areas such as logistics.” GTS is part of Gambro, a global medical technology and healthcare company.

Features of Astea Alliance on Microsoft .NET

Completely integrated service, logistics, sales and marketing applications; extended by solutions for portals, mobility and analytics
Improved performance and security
Easier implementation, maintenance and integration
Enhanced functionality in logistics
Improved user interface and configure-ability
Streamlined service processes leveraging 25 years of service management domain expertise

“Customer service organizations can now deploy a solution that not only makes their service processes more efficient and allows them to manage costs better, but also helps them to be more proactive in managing the business for increasing revenue,” continued Bergreen. “With this release, companies have the allocation and technology platform to respond to customers and the market much more efficiently – and become an adaptive versus reactive customer service organization.”

About Gambro

Gambro is a global medical technology and healthcare company with leading positions in renal care - services and products - and blood component technology. Gambro Healthcare is one of the leading providers of kidney dialysis services in the world with 55,200 patients in more than 700 clinics worldwide. Gambro Renal Products comprises dialyzers, dialysis machines, bloodlines and dialysis concentrates. Gambro BCT is the market leader in separation and handling of blood components. The group, with 2003 revenues of SEK 26.1 billion (USD 3.2 billion), has about 21,200 employees in some 40 countries.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea Alliance Mobile Service Management Solution Provides Productivity, Efficiency Gains

2004-08-23T00:00:00-04:00

Field Personnel Empowered by Access to Comprehensive Service Software

Horsham, PA, August 23, 2004 — Astea International Inc. (NASDAQ: ATEA), a global provider of service management solutions, today announced that customers worldwide have rolled out its Alliance Mobile solution. Companies have empowered their field technicians with access to the Astea Alliance suite of service management processes to increase productivity and decrease costs. A fundamental differentiator for the Alliance Mobile offering is that the software application is on the mobile device, fully integrated with back-end processes and optimized for workflows of remote service professional, unlike other field service mobile solutions that simply connect to back office systems.

Alliance Mobile enables field professionals to execute complete sales to service business processes, from opening service calls, looking up customer history data, logging use of trunk stock or warehouse parts, issuing returns, capturing customer signatures and tracking time and expenses. It also allows the field professional to sell additional parts, contracts, and equipment. Alliance Mobile offers untethered wireless applications with synchronized client databases for laptops and Pocket PC devices, as well as direct-connect, real-time wireless two-way pagers and mobile smart phones.

“Using the Astea Alliance Mobile solution has delivered tremendous gains in efficiency,” said James Cupo, systems support engineer at Diagnostica Stago, Inc. “It was a nightmare to get field engineers to submit paperwork in a timely manner, and a manual effort in the home office to record their services and file the paperwork. When it’s all recorded on Astea Alliance, there’s no more paper involved – we don ’t have to worry about filing anything.

“In addition, using the solution has made significant improvements in how we manage our accounts and personnel in general,” continued Mr. Cupo. “Now, we’re able to see how many calls are open or how many sites are still to be visited – in real time. Field personnel are able to manage their time better as well. It’s really worked out well as a time management tool. ”

Business Benefits of Alliance Mobile:
Increase profits and customer satisfaction by

Ensuring successful completion of service engagements
Improving utilization of technicians

Improve billing and cash flow through

Real-time data capture
Customer signature for acceptance
Fewer disputes and inquiries

Reduce the cost of service operations by

Eliminating manual paper trails
Capturing data at point of service
Aiding compliance, speed and accuracy of reporting

“We are seeing a solid increase in demand and deployments of our mobile solution,” said Marikit Klein-Smith, vice president of marketing at Astea International. “Many mobile projects were put on hold after the economic downturn and global political unrest. But service organizations are now pressing on with cost containment and strategic top line growth initiatives of which mobility is key.”

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea Reports Profitable Second Quarter 2004 Results

2004-08-12T00:00:00-04:00

Horsham, PA, August 12, 2004 — Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the second quarter of 2004.

For the quarter ended June 30, 2004, Astea reported revenues of $4.4 million compared to revenues of $3.1 million for the quarter ended June 30, 2003, a 41% increase. Net profit for the quarter was $309,000 or $0.10 per diluted share, compared to a net loss of $1.5 million or $0.51 per diluted share for the same period in 2003. Software license fee revenues were up sharply by 415% to $1.6 million compared to $312,000 for the same period in 2003.

“We are pleased to see the Company has performed well for a second consecutive quarter, underscoring the demand in the market for world-class service management solutions,” said Zack Bergreen, CEO and president of Astea International. “Our European business unit executed very well and the Japanese market continues to perform very strongly. Initial response to our latest version on the Microsoft .NET platform has been very positive as far as its comprehensive new functionality and customization capabilities, not to mention the technology benefits of leveraging integration standards through Web services. ”

SECOND QUARTER HIGHLIGHTS

Attained several significant new license deals, including EDS GFS Germany, True Fitness in the US, and TEC and MT Services East in Japan.
Continued to support implementation roll-outs with JCI (France) and Atlet (UK) and PM OnBoard (UK); Pomeroy, True Fitness, JCI, and Circuit City in the US; and Xceed Pasifika (Fiji), GDC (New Zealand), and CTC (Japan) in Asia Pacific.
Executed successful lead generation programs with our partner network, including Intermec and Microsoft.
Completed development of Astea’s newest service management suite developed on the Microsoft .NET platform and released it to select customers in the first week of the third quarter.

“I am particularly excited about our upcoming ACE (Astea Customer Exchange) user conference in October. This year’s conference will include customers from all around the world. I look forward to personally talking to our international customer base about their future service lifecycle management strategies, ” concluded Bergreen.

Astea will host a conference call that will be broadcast live over the Internet on Thursday, August 12, 2004 at 11:00 AM EDT to discuss the Company's second quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/ab_investors.asp. For those who cannot listen to the live broadcast, a replay will be available two hours after the call and will remain available for thirty days.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

Astea International to Webcast Second Quarter 2004 Results

2004-08-05T00:00:00-04:00

Horsham, PA, August 5, 2004— Astea International Inc. (NASDAQ: ATEA) will release the company’s second quarter 2004 financial results the morning of Thursday, August 12. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, and George Rapp, Chief Financial Officer, will host the call.

August 12, 2004
11:00 a.m. EST
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to directly access the link: http://www.astea.com/ab_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. For those who cannot listen to the live broadcast, an online replay will be available two hours after the call and will remain available for thirty days.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales and Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Second Praxair Subsidiary Adds FieldCentrix

2004-07-26T00:00:00-04:00

Irvine, CA (July 26, 2004) — FieldCentrix® Inc. today announced Praxair, Inc., the largest industrial gases company in North and South America and one of the largest worldwide, is expanding its FieldCentrix field service automation application to include support for Praxair Services, Inc. The subsidiary, which provides rapid-response pipeline cleaning, nitrogen pumping, and related services to the petroleum industry, will use FieldCentrix Enterprise to optimize service operations, facilitate growth, and achieve maximum cost containment.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

FieldCentrix Unveils Latest Version of FieldCentrix Enterprise

2004-07-19T00:00:00-04:00

Irvine, CA (July 19, 2004) — Enhancements Expand Global Functionality of Leading Field Service Automation Software Suite FieldCentrix® Inc., the most experienced provider of Web-based automation solutions for customer service lifecycle management, today announced the general availability of version 4.0 of its FieldCentrix Enterprise software suite. This latest release extends FieldCentrix’s leadership position in field service automation through strengthened support for global deployments and new markets including medical equipment and high tech.

With version 4.0, all FieldCentrix Enterprise products transparently support multiple currencies and locales. Dates, times, and numeric formats can be localized by individual users. International clients can now use the same robust mobile product no matter which country they do business in, because service engineers are able to work and print customer documentation in their native language.

“FieldCentrix continues to evolve its solution with global business in mind,” said Rick Roll, CEO of FieldCentrix. “Many of our enterprise customers have selected FieldCentrix as the field service platform of choice and are expanding their implementations on a global scale. Version 4.0’s internationalization capabilities support clients on a worldwide level and allow them to rapidly and economically deploy a standardized solution that works the same in many different languages, currencies, and locales.”

To better support the unique needs of the medical equipment and high technology industries, version 4.0 includes new functionality that provides faster access to customer and equipment intelligence and helps organizations offer more personalized and consistent customer care. New features include:

Entitlements/SLAs — With Version 4.0, entitlement and SLA information is now managed at the contract and equipment level. Customer obligations are clearly defined and instantly accessible to the office and the field. This helps avoid billing disputes and penalties and allows service engineers to better meet customer expectations. At the same time, service engineers only work on contracted equipment and service levels to better manage contract profitability.

Automated Call Escalation — Automatic, real-time call escalation helps service organizations proactively monitor contractual obligations and customer satisfaction by being made aware of potential issues before they happen. User-defined SLA risks automatically trigger call escalations to notify the appropriate personnel when a call is in danger of not being handled within the contracted entitlement.

Service Engineer Self Scheduling — Version 4.0 also gives service engineers the flexibility to manage their own work order schedules in the field. The office is automatically notified of any field initiated changes, so schedules and data are always current. Service engineers can also accept or reject work orders dispatched to them from the office, so rejected calls can be quickly rescheduled and contracted customer response times are better met.

Other 4.0 Highlights
Other new product features include a host of functionality for more profitably managing contracts, resources, and customer expectations.

Resource Utilization — Version 4.0 contains a comprehensive resource utilization tool that accurately plans, tracks, and analyzes field service resources in real time. The add-on capability allows users to establish planned schedules by job type, edit plans, monitor workloads and staffing requirements, track targeted service and PM hours, evaluate contracts, and more. Tracking and analyzing planned versus actual work helps minimize content administration and operations while increasing revenues.

RMA Processing — With version 4.0, return material authorization (RMA) numbers and shipping information are recorded by the service engineer in real time at the point of service. Automating the RMA tracking process decreases lost and misplaced parts and lost warranty revenue. It also reduces administrative overhead and establishes online history of equipment and material failures.

Custom Tasking — To better manage custom and aging contracts, version 4.0 provides on-site custom tasking. This capability allows service engineers to view unique requirements, as well as create and edit their own equipment tasks and readings in the field. More accurate tasking ensures customers always receive contracted service levels, service engineer utilization is optimized, and contracts remain profitable.

FieldCentrix Enterprise version 4.0 is available now.

About FieldCentrix

As a pioneer in field service automation, FieldCentrix Inc. has acquired deep domain expertise in real-time mobile and wireless technology and now offers one of the most advanced customer service lifecycle management-focused solutions in the industry. Its award-winning FieldCentrix Enterprise software suite strategically supports global organizations who want to automate key service processes and optimize mobile workforce resources to better control operational overhead and proactively increase customer service visibility, value, and revenue. FieldCentrix specializes in delivering solutions for the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, communications, real estate services, and building trade sectors. Its growing client base of enterprise-class organizations includes Honeywell, Praxair, and SourceOne Healthcare Technologies. The company is headquartered in Irvine, Calif. and has offices throughout North America and Europe. For more information, visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

FieldCentrix Customers Honored with Computerworld’s “Best Practices in Mobile & Wireless” Award

2004-06-17T00:00:00-04:00

Irvine, CA (June 17, 2004) — Honeywell Building Solutions and Air Technologies Recognized for Strategic Deployment of Mobile and Wireless Technology
FieldCentrix®, the largest and most experienced provider of wireless and Internet-based field service solutions, announced that two of its customers — Honeywell Building Solutions and Air Technologies — have been selected by IDG’s Computerworld as winners in the “Best Practices in Mobile & Wireless” Award Program. The award honors organizations that have applied exemplary mobile and wireless solutions to provide strategic advantage to their enterprise. Winners were recognized during a special awards ceremony at Mobile & Wireless World 2004 on May 25 in Palm Desert, Calif.

Computerworld recognized Honeywell in the “Business Transformation” category for its use of Field Automation Service Technology (FAST) to dramatically upgrade on-site customer service. FAST leverages wireless and satellite communications — enabled by FieldCentrix FX Mobile® software and Microsoft Windows CE-based mobile devices — to automate field service processes. Field technicians receive work orders electronically through handheld computers, streamlining the dispatching process and replacing paperwork with electronic records. FAST has reduced paper use by 93 percent and increased field service work productivity by 3,000 hours per week.

“FieldCentrix mobile and wireless technology met all our criteria for this project and positively affected the way Honeywell Building Solutions does business,” said Paul Danielson, Service Process and Technology Leader, Honeywell Building Solutions. “By simplifying interfaces and reducing system failure points by more than 75 percent, FAST has helped Honeywell to significantly speed response, enhance communication and improve customer service while realizing tremendous time and cost savings. Honeywell is honored to receive this award from industry experts who recognize our efforts to improve efficiency and customer service by strategically using wireless mobility.”

Air Technologies received an honorable mention in the “Wireless as a Competitive Advantage for SMB” category. The nominees were evaluated on how well mobile and wireless technologies were leveraged to gain business advantage and increase customer intimacy. Having outgrown its enterprise software’s service module, Air Technologies implemented a new wireless and mobile field service management solution from FieldCentrix — in just four months — to meet its service-centric needs, distinguish its service in a competitive market, and dramatically improve its after-market performance.

“The benefits of the FieldCentrix solution far exceeded our expectations. It eliminated 95 percent of the paperwork associated with work orders. Customer response time went from weeks to hours, which not only increased the close rate exponentially, but also improved customer service and revenue. The payback was 34 percent, primarily due to increased efficiencies in the service organization and a 50 percent increase in new revenue from recommended repairs,” said Phil Derrow, president and CEO of Air Technologies. “FieldCentrix gave us the competitive advantage we were looking for and we are pleased to be recognized by Computerworld for our achievement.”

A wide range of IT end-user companies and organizations in multiple industries responded to the initial call for nominations. Ten winners and five honorable mentions were chosen from 50 finalists by a panel of enterprise, mobile, and wireless industry experts. Winners were evaluated based on case study submissions that profiled the companies, their IT departments and mobile and wireless challenges, as well as application deployment details, summaries of the key technology used, and measurable solution outcomes. The complete list of “Best Practices in Mobile & Wireless” Award Program winners can be found online at http://www.mwwusa.com/best_practices.html.

About FieldCentrix

FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software and wireless communications infrastructure for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements – including technicians, customers, parts suppliers, and the office – to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, real estate services and building trade sectors. The company is headquartered in Irvine, Calif. and has offices throughout North America. For more information, visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

FieldCentrix Announces Microsoft Gold Certified Partner Status

2004-05-21T00:00:00-04:00

Irvine, CA (May 21, 2004) — FieldCentrix® Inc., the largest and most experienced provider of wireless and Internet-based field service solutions, today announced it has earned Microsoft® Gold Certified Partner status. Microsoft Gold Certified Partner status brings market recognition to companies providing consistent, high-quality products, services, and solutions built on the Microsoft platform. To date, FieldCentrix is among an elite group of ISVs to receive such certification.

“Only companies that have demonstrated the highest levels of customer service, proven their experience, and attained advanced certification receive the designation of Microsoft Gold Certified Partners,” said Allison Watson, vice president of the worldwide partner sales and marketing group at Microsoft Corp. “Today, Microsoft recognizes FieldCentrix for its skills and expertise in providing customer satisfaction with Microsoft products and technology.”

“We are very pleased to become a Microsoft Gold Partner,” said Rick Roll, FieldCentrix CEO. “Our long history with Microsoft and active membership in the MPAC group demonstrate our strong commitment to developing applications using Microsoft platforms. Achieving this prestigious status within the Microsoft partner program solidifies our strategic support to providing Microsoft customers with a world-class wireless and mobile experience even further.”

The Microsoft Gold Certified Partner program recognizes companies that have demonstrated their commitment and expertise at delivering one or more specialized areas of Microsoft technologies. The program helps customers identify companies that have proven experience with Microsoft products and solutions.

FieldCentrix Enterprise

FieldCentrix Enterprise is a leading field service automation solution that uses Microsoft technologies to develop wireless solutions on Windows Mobile for Pocket PC and other Windows-based devices. FieldCentrix Enterprise wirelessly connects service technicians in the field with central and regional dispatch and office personnel. It gives them instant access to equipment, site, and customer information via mobile devices. FieldCentrix’s Web-based dispatch module makes call-taking and scheduling extremely easy by giving users access to the customer database via our application accessed by Microsoft Internet Explorer.
The entire FieldCentrix solution uses key Microsoft technologies within the mobile space to deliver a leading-edge field service solution to enterprise class customers including Honeywell, Praxair, and SourceOne Healthcare Technologies.

About FieldCentrix

FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software and wireless communications infrastructure for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements – including technicians, customers, equipment, parts suppliers, and the office – to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, real estate services and building trade sectors. The company is headquartered in Irvine, Calif. and has offices throughout North America. FieldCentrix is also a member of the Microsoft Mobility Partner Advisory Council (MPAC), a unique partner program developed by Microsoft Corp. to serve as a focused feedback mechanism for Microsoft Windows Mobile platform development, and provide leading companies with the tools and resources they need to bring the most innovative and successful mobility solutions to market. For more information about FieldCentrix, visit www.fieldcentrix.com.

About Microsoft

Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea Reports Profitable First Quarter 2004 Results

2004-05-12T00:00:00-04:00

Horsham, PA, May 12, 2004—Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the first quarter of 2004.

For the quarter ended March 31, 2004, Astea reported revenues of $5.9 million compared to revenues of $4.0 million for the quarter ended March 31, 2003, a 48% increase. Net profit for the quarter was $1.5 million or $0.51 per share, compared to a net loss of $467,000 or $0.16 per share for the same period in 2003.

Software license fee revenues were up 183% to $2.9 million compared to $1.0 million for the same period in 2003. Overall, service and maintenance fees increased marginally by 1% to $3.0 million, and included a 9% increase in service and maintenance fees for the Astea Alliance product offering. International results were strong, with overall revenue of $1.5 million, a 9% increase over the same period of 2003.

“Clearly, we are very pleased with our sales successes in the first quarter, and particularly proud that a number of our new sales represent large enterprise deployments of our technology,” said Zack Bergreen, president and CEO of Astea International. “We see the increase in license and service fees as a direct result of the market’s continuing acceptance of our web-based Astea Alliance solution. Our cash position remains strong, and we continue to invest in developing new service management functionality in the areas of optimization and strategic management capabilities.”

FIRST QUARTER HIGHLIGHTS

North American sales for the quarter were led by a sales win at a large manufacturing division of a Fortune 100 company. A successful pilot program led to the enterprise-level sale, full deployment of which will reach over 1000 users at service locations throughout North America.
Existing Astea customers such as Johnson Controls, Enovation Graphic Systems, TecServ, and Savin continued to expand their configurations with additional licensing for more users and functionality enhancements. In addition, legacy DISPATCH-1 customers, including Pomeroy IT Solutions in the US and PM Onboard in the UK, continue to upgrade their systems to the latest Astea Alliance software.
· International revenues increased 9% over the same quarter of 2003, and is largely attributable to an increase in sales in Japan. The Company hopes to capitalize on its momentum in Japan through a new reseller relationship with ITFOR, a leading systems integrator in Japan. The new partnership will increase Astea’s exposure in the region, a significant area for growth for the Company.

The Company has also concluded a successful search for a new Chief Financial Officer. George Rapp, who joined at the beginning of the second quarter, will replace Rick Etskovitz after a short transition period. Rapp, who has also been elected Treasurer, is responsible for the company’s financial planning, investor relations, and executive guidance to help drive corporate performance. He brings over 25 years of experience in financial management and reporting to the company. A certified public accountant, he previously served as Chief Financial Officer of Advanta Bank Corp., a credit card issuer and subsidiary of Advanta Corporation.

Astea will host a conference call that will be broadcast live over the Internet on Thursday, May 13 at 11:00 AM EDT to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/ab_investors.asp. For those who cannot listen to the live broadcast, a replay will be available two hours after the call and will remain available for thirty days.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

FieldCentrix Adds Support for Convertible Panasonic Toughbook 18 Tablet PC

2004-04-20T00:00:00-04:00

Irvine, CA (April 20, 2004) — Atlas Copco is first to equip its mobile workforce with the powerful new solution that couples leading field service automation software with the versatile pen-based laptop FieldCentrix® Inc., the largest and most experienced provider of wireless and Internet-based field service solutions, today announced its FX Mobile® software will now support the Panasonic Toughbook® 18 Tablet PC. The Tablet PC platform combines the power of Windows XP with the convenience of pen-based laptop computing, and provides FieldCentrix customers with a mobile field service management solution that is rugged, lightweight, wireless, and convertible.

FieldCentrix customer Atlas Copco Compressors Inc., the US-based subsidiary of the industrial group Atlas Copco, has selected the Panasonic Toughbook 18 as the device of choice for its Compressor group’s U.S.-based mobile workforce.

“Our service technicians require diagnostic tools that are only available on a laptop. However, they also wanted the ease of the touch screen found on PDAs,” said David Anderson, Customer Services After-Market Manager, of Atlas Copco Compressors Inc. “FX Mobile on the Panasonic Toughbook 18 gave us the best of both worlds.”

FX Mobile software is designed for field service workers using PDAs, handhelds, laptops, and desktop PCs. The software captures customer information while creating seamless wireless or direct connect communication between the field service workers and the office. It also provides the mobile workforce with real-time work orders; automated workflow; equipment and site history; customer, SLA, and entitlement information; parts inventory; automatic time sheets; email messaging; additional services requests; and signature capture.

FieldCentrix provides the most comprehensive choices of mobile devices for its FX Mobile software. The Tablet PC is the latest addition to its list of qualified platforms.

“As a member of the Panasonic Platinum Toughbook Vendor Partner program for the past several years, we have had great success with the Toughbook product line,” said Brett Knox, vice president of marketing at FieldCentrix. “We feel the Tablet PC platform will be a hit with our customers whose field service technicians need a rugged, wireless laptop that can be configured on-the-fly to meet their needs.”

“The Toughbook 18 easily converts from a powerful notebook PC to a convenient tablet PC with one quick swivel of the display,” says Rance Poehler, President and General Manager of Panasonic Computer Solutions Company. “Either way, it’s wireless and fully-rugged. This product is ideal for field service technicians using industry-leading software applications from FieldCentrix.”

About Panasonic

Panasonic Computer Solutions Company is the leading provider of ruggedized and wireless notebook PCs for mobile professionals in the USA. The company is a unit company of Matsushita Electronic Corporation of America, the principal North American subsidiary of Matsushita Electric industrial Co., Ltd. Of Japan (NYSE: MC), which recorded annual sales of $61.45 billion in the most recent fiscal year. Visit www.panasonic.com/toughbook for more information.

About Atlas Copco

Atlas Copco is a global industrial group headquartered in Stockholm, Sweden. The group, which was founded in 1873, today employs close to 26,000 people and manufactures products in 17 countries on five continents. Atlas Copco Group companies develop, manufacture, and market electric and pneumatic tools, compressed air equipment and generators, construction and mining equipment, assembly systems, and offer related service and equipment rental. More information is available on www.atlascopco-group.com.

About FieldCentrix

FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements – including technicians, customers, parts suppliers, and the office – to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the manufacturing, industrial equipment, commercial refrigeration, automation controls, medical equipment, high technology, real estate services, and building trade sectors. The company is headquartered in Irvine, CA and has offices throughout North America. For more information about FieldCentrix visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Atlas Copco Compressors Inc. Chooses FieldCentrix Enterprise to Increase Customer Service and Efficiency of their Service Operation

2004-04-14T00:00:00-04:00

Irvine, CA (April 14, 2004) — FieldCentrix®, the leading supplier of service management automation solutions for field service, today announced Atlas Copco Compressors Inc. has selected FieldCentrix Enterprise wireless mobile and dispatch software to optimize its field service operation, increase cash flow, and enhance its customers’ service experience.

Atlas Copco Compressors Inc. is a manufacturing, sales, and service organization focused on the industrial, oil free, and portable air compressor and generator market in the United States. Atlas Copco Compressors Inc. is the U.S.-based subsidiary of the Swedish industrial group, Atlas Copco.

“We wanted to provide our customers with the best value service the market has to offer. To do this, we knew we needed to streamline our processes, increase the ‘wrench’ time of our technicians, and improve access and accuracy to service and billing information,” said Ray Lofgren, president of Atlas Copco Compressors.

Atlas Copco Compressors Inc. will implement the entire FieldCentrix Enterprise suite of applications including FX Service Center®, FX Mobile®, and FX e-Service™ software.

FX Service Center will provide Web-based dispatch and call center capabilities to Atlas Copco. It will interface to the field technician's mobile device and provide real-time status and communication with dispatchers and office personnel. It will also help create a complete, online knowledgebase of corporate information.

FX Mobile software will capture customer information while creating seamless wireless or direct connect communication between Atlas Copco field technicians and the office. It will also provide workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time sheets, email messaging, additional service requests, and roadmaps.

FX e-Service will allow Atlas Copco customers to request service and access work order status using the Web, 24 hours a day, seven days a week.

“FieldCentrix has proven we can provide the operational efficiency, increased profitability, and professionalism Atlas Copco is looking for and more,” said Rick Roll, CEO of FieldCentrix. “We look forward to working closely with Atlas Copco to drive the maximum benefits for their implementation.”

Atlas Copco Compressors Inc. has chosen to equip their field technicians with FX Mobile software running on Panasonic Toughbook® 18 Tablet PCs. Newly supported by FieldCentrix, the Tablet PC platform combines the power of Windows XP with the convenience of pen-based laptop computing.

“The Toughbook 18 is ideal for FieldCentrix customers like Atlas Copco,” said Rance Poehler, President and General Manager from Panasonic Computer Solutions Company. “It is powerful enough to support FieldCentrix’s robust field service management applications while providing a mobile solution that is rugged, lightweight, wireless, and versatile.”

About Panasonic

About Atlas Copco

About FieldCentrix

FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements – including technicians, customers, parts suppliers, and the office – to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the medical equipment, building trades, real estate services, industrial, communications, and high technology sectors. The company is headquartered in Irvine, CA and has offices throughout North America. For more information about FieldCentrix visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Sourceone Healthcare Technologies Selects FieldCentrix to Aid in Field Service Automation

2004-04-07T00:00:00-04:00

Irvine, CA and Mentor, OH (April 7, 2004) — Over 800 Field Service Engineers will be Equipped with Handheld Pocket PC's Allowing for Real-Time Communication and Data Transfer SourceOne Healthcare Technologies, the leading distributor of imaging equipment, radiographic supplies and services to healthcare facilities, today announced the selection of FieldCentrix® Inc. as its field service automation vendor of choice. With this project, SourceOne will equip its 800 field service engineers with FieldCentrix FX Mobile® wireless workflow software and mobile computers running Windows Mobile 2003 software for Pocket PC’s to automate and streamline its field service workforce.

This project, once completed, will allow SourceOne’s field service engineers to capture data electronically through a Pocket PC device, essentially creating a detailed service record, complete with an electronic signature and seamless wireless direct communication with the company’s customer service center.

“Because of FX Mobile®, SourceOne’s field service engineers will have the ability to close service tickets, track scheduled services and manage service events – all in real time,” said Chris O’Brien, SourceOne’s senior vice president of service. “The software will also provide the field service engineers with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time sheets, inventory management and e-mail messaging. Not only will this enhance our customer’s experience with SourceOne, but it will allow us to control costs and maximize the performance of our team,” O’Brien continued.

The FieldCentrix implementation is expected to also drive benefits across SourceOne’s service operations group, including its customer support center and national parts and logistics center. “In keeping with our 2004 corporate goals, we wanted to find a solution that would enable SourceOne to increase customer satisfaction and improve service efficiencies – both important factors in our ongoing drive to maximize profitability,” explained Jerry C. Cirino, president and CEO of SourceOne. “We chose FieldCentrix because it fulfilled all of these objectives. Other key differentiators include the company’s proven implementation and deployment success, as well as its ability to meet our need for an integrated solution,” Cirino continued.

“SourceOne was looking for a way to cut costs, increase operational efficiency, and improve cash flow – all while providing outstanding service to its customers,” said Rick Roll, FieldCentrix president and CEO. “With FX Mobile, the company can do it all – it’s an ideal fit.”

The entire FieldCentrix solution uses key Microsoft technologies within the mobile space to deliver a leading-edge field service solution to enterprise class customers. “Windows Mobile-based devices are invaluable business tools, providing a powerful yet easy way to conduct business in a variety of industries, but they reach new levels of usability when they are enabled with wireless data access,” said Julie Wymetalek, manager of the Mobility Partner Advisory Council (MPAC) at Microsoft Corp. “FieldCentrix’s offerings take advantage of the wireless capabilities in Windows Mobile 2003 software, providing a streamlined way for SourceOne to service its products and customers.”

About FieldCentrix

FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements – including technicians, customers, parts suppliers, and the office – to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the medical equipment, real estate services, industrial, communications, high technology and building trades sectors. The company is headquartered in Irvine, Calif. and has offices throughout North America.

FieldCentrix is a member of the Microsoft Mobility Partner Advisory Council (MPAC), an invitation-only program developed by Microsoft to empower partners to create software solutions for Windows Mobile-based devices by providing them with the tools and programs they need to be innovative and successful. For more information about FieldCentrix visit www.fieldcentrix.com.

About SourceOne Healthcare Technologies

Headquartered in Mentor, Ohio, SourceOne Healthcare Technologies is a leading provider of imaging equipment, radiographic supplies and services tailored to healthcare facilities including those transitioning to a digital imaging environment. Its broad equipment and consumables lines, as well as nationwide manufacturing, e-logistics, sales professionals and field service engineers enable customers to turn to SourceOne as the best-in-class, single source for effective supply chain and medical imaging management. SourceOne is a privately held company of Platinum Equity, a global acquisitions firm specializing in the strategic operation of mission-critical companies. For more information visit www.sourceonehealth.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea Completes Integration of Business Objects for Reporting and Analytics Capabilities

2004-04-06T00:00:00-04:00

Over 200 Standard Service Management Reports Available

Horsham, PA, April 6, 2004 — Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven service management solutions, today announced it has completed integration of its Astea Alliance product suite with reporting and analysis products from Business Objects (NASDAQ: BOBJ). This integration provides Astea customers with the ability to leverage the information stored within their service management system for improved organizational efficiency and enhanced visibility into customer and product trends.

“Our integration with Business Objects allows our customers to improve visibility into very valuable data already sitting in their service management system,” said Greg Cicio, vice president of business development at Astea. “They can now generate reports and analytics around critical service management trends such as first-time fix rates; inventory stock movement of spare parts; individual technician performance; and most importantly, visibility into profitable versus non-profitable customers. These are just a few examples of how service organizations can make more informed decisions to directly improve operational costs that affect the bottom line. ”

The integration has been completed with BusinessObjects™ InfoView, a business intelligence portal used to create a gateway into multiple data sources, and WebIntelligence®, a web-based query and analysis product from Business Objects. The existing OEM alliance agreement allows Astea to license these Business Objects solutions to its customers. The Astea Alliance suite now ships with more than 200 pre-designed Business Objects reports for common service management needs. With more than 1,400 Business Objects seats sold since initial integration was completed in September of 2003, Astea now plans to integrate with BusinessObjects™ Customer Intelligence, a packaged analytic application that helps companies improves sales and marketing performance. This integration will provide even more thorough analysis of service management system information to customers.

“Service organizations have very complex information needs, often making business intelligence a mission critical application for these companies,” said Wyatt Mullin, director of worldwide OEM for Business Objects. “The combination of reporting and analytics from Business Objects, with service management software from Astea, delivers quality information throughout an organization. Using the integrated solution, companies can more easily track, understand, and manage their business to improve the services they offer customers. ”

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

FieldCentrix Secures $8.9 Million from New and Existing Equity Investment Partners

2004-04-05T00:00:00-04:00

Irvine, CA (April 5, 2004) — Rustic Canyon leads current investors to fund latest round for accelerated growth and expansion; Titan Investment joins as new contributor
FieldCentrix® Inc., the largest and most experienced provider of wireless and Internet-based field service solutions, today announced it has received $8.9 million in venture capital funding. Already a top tier field service automation provider, FieldCentrix will use the financing in part to continue advancing its leadership position, fuel accelerated company growth and aggressively expand into global and vertical markets, including medical equipment, high-tech and communications.

The new Series B funding round was led by previous investor Rustic Canyon Ventures and accompanied by other existing investors including GI Partners (www.gipartners.com), Brentwood Venture Capital (www.brentwoodvc.com), Atrium Capital (www.atriumcapital.com), Sigma Partners (www.sigmapartners.com) and Piper Jaffray (www.piperventures.com).

“FieldCentrix has continued to prove its investment value through consistent upward growth and technological leadership,” said Renée LaBran, partner, Rustic Canyon Ventures. “Having taken full advantage of our previous investments, the company has gained significant momentum and is well positioned to dominate today’s ripe field service market. Our most recent investment is a reflection of our confidence in the company’s vision and in its ability to execute to an aggressive business plan that includes next generation products, new markets, and global expansion.”

FieldCentrix also added a prominent new outside contributor, Titan Investment Partners, to its equity investor portfolio with this transaction.

“We’re very excited about FieldCentrix’s opportunity in the growing field service automation market,” said Steven Hamerslag, managing director, Titan Investment Partners. “We are confident in our investment because FieldCentrix has demonstrated it has the domain expertise and experienced management team to deliver solutions that help organizations across the Fortune 500 provide best-practice service. FieldCentrix’s customer base provides substantial market validation of the increasingly urgent need for field service automation solutions.”

FieldCentrix’s ability to secure funding in this tough investment climate suggests that investors are recognizing the company’s leadership position and are optimistic about the growth of the field service market.

“We are extremely pleased with our existing investors and the support they’ve placed in our corporate direction and technology. We are also very proud to now include Titan as part of the FieldCentrix family,” said Rick Roll, CEO of FieldCentrix. “This new round of funding further enhances the company’s balance sheet and expands our ability to drive strategic corporate initiatives. It will allow us to capitalize on the rapidly growing market by going ‘global’ with existing and new Fortune 500 customers, and more aggressively expand into new verticals markets.”

About Rustic Canyon

Rustic Canyon Partners is a leading West Coast-based investment firm, investing primarily in venture capital stage and middle-market companies positioned for strong growth. The firm currently manages two investment funds, Rustic Canyon Ventures and Rustic Canyon Ventures SBIC, with combined capital of approximately $700 million, making it the largest venture capital firm based in Southern California. As a result of the recent establishment of its second fund, Rustic Canyon Ventures SBIC, Rustic Canyon has extended its resources beyond Southern California and Silicon Valley to include the Pacific Northwest, further extending its West Coast coverage. With an extraordinary team with diverse and complimentary backgrounds, Rustic Canyon has an unflagging focus on building successful companies in challenging market environments and delivering superior returns to our investors. For more information visit www.rusticcanyon.com.

About Titan

Titan Investment Partners is the private equity affiliate of the Relational Group LLC. The Relational Group specializes in identifying and actively managing investments, consulting on mergers and acquisitions, securing financing, and providing strategic advice to a select group of clients. Titan Investment Partners seeks investments in development stage companies where the expertise of its affiliated groups can be of value to those companies in which it makes investments. Titan’s team is composed of operating executives that have a track record of managing all stages of corporate growth from start up to mature stages of public company growth. The company’s mission is to support entrepreneurial led teams with our capital, experience and relationships to maximize the potential of its invested companies. For more information, visit www.tipfund.com.

About FieldCentrix

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Integrated Web and Mobile Capabilities of Astea Alliance Suite Aid The Building Maintenance Company’s Personalized Service

2003-04-05T00:00:00-04:00

Leading supplier of building repair services increases value for money
in its service delivery and customer communications

Cranfield, Bedfordsire, United Kingdom, April 5, 2003 — The Astea UK Limited affiliate of Astea International Inc., a leading provider of Service Smart, Enterprise Proven service management solutions, announced that The Building Maintenance Company Limited have gone live with the integrated web and mobile capabilities of Astea ’s Astea Alliance suite.

Established in 1988 and based in Gateshead, Tyne & Wear in the northeast UK, The Building Maintenance Company are a leading contractor of building maintenance and repair services for the commercial and insurance industries and also serve as an outsource for insurance claims assessments. Among clients are Norwich Union, Royal & SunAlliance, Vodafone and Arcadia Group.

“Deploying Astea Alliance enables The Building Maintenance Company to increase value for money in our service delivery and customer communications and to ensure that continuing business growth does not compromise our successful formula for personalised customer services and relationship management,” said Mitchell Smith, The Building Maintenance Company ’s managing director.

The Building Maintenance Company’s business involves the collection, processing and dissemination of copious data and frequent information exchange with many third parties. The search for a new customer service/relationship system was driven by the principal goal of satisfying customers’ evolving needs. Other business drivers included cost containment and improved cash flow through elimination of paper-based processes and automating communications.

“Astea Alliance improves our efficiency to manage data for over 4,000 client instructions monthly,” said Smith. “Part of our integrated Astea Alliance solution involves automating communications, for example, with our on-site claims assessors. We not only reduce operational costs by eliminating manual procedures, but streamline approval processes and provide more timely information to the field, which leads to even better customer service. ”

Being web-based, Astea Alliance will also allow Building Maintenance Company customers and, in turn, their customers unprecedented access to information, which can only further strengthen the bonds of business relationships.

The Building Maintenance Company’s Astea Alliance suite configuration includes these fully integrated software applications: Alliance Field Service, Alliance Contracts, Alliance Logistics, Alliance Contact Center, Alliance Support, Alliance Sales, Alliance Orders and Alliance Pocket PC.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

Astea International Inc.
Sarah Smith
+44 (0)1234 756709
sarah.smith@astea.com.uk

Astea Customers Achieve Significant Benefits from Alliance Service Management Solution

2004-03-30T00:00:00-04:00

Enovation, Lowry, TecServ and Data#3 Cite Astea Alliance as Key in Increased Growth and Revenues

Horsham, PA, March 30, 2004 — Astea International Inc. (NASDAQ: ATEA) today announced that several customers are citing Astea Alliance as key in positively impacting their service organizations as far as supporting increased growth and revenues. Service organizations at Enovation Graphic Systems (a Fujifilm Company), Lowry Computer Products, TecServ (a Castle Rock Industries Company) and IT services provider Data#3 have implemented Astea Alliance service management applications including field service, contact center, depot repair, and customer portals to address their strategic service initiatives.
“We use Astea Alliance to run every aspect of our service business from dispatching to tracking the activity of our service agents to our depot repair and inventory,” said Sandra Wright, IT director at Lowry Computer Products, a leading provider of Automatic Identification and Data Capture (AIDC) solutions for supply chain management. “It really automates all areas of our service business and provides us with the analytical reporting that we need to make good decisions. ”

As the service sector changes with evolving market conditions and adopts emerging technologies, Astea has been able to provide its customers with state-of-the-art service management solutions that leverage IT investments far beyond the initial service project.

“I think we've all seen that the business environment changes at an ever-increasing pace,” continued Wright. “Things are so different than what they were ten years ago, five years ago, even a year ago. We're finding that by really utilizing Astea Alliance to leverage the information out of the system and run our business on a daily basis, we can make decisions that allow us to adapt to the changes in our business environment. I really think that's key to any company's survival these days no matter what kind of business you're in. ”

Astea customers are achieving quick return on investment, which is critical in today’s economy where IT projects are scrutinized more carefully for time to value.

“After running Astea Alliance for four months, we found savings in the areas of resource management, logistics, help desk and dispatch,” said Neil Johnson, director of technical services at Enovation Graphic Systems, America’s leading distributor of technology and services to the graphic communications industry. “Astea has given us visibility of all our activities. Not only the time and materials activities but also contract activities. Prior to this, it was much more difficult to determine where the technicians were or where our profitability was. We found that going through the entire process with Astea, from the ROI process to planning, implementing and putting things in place, Astea was very flexible and very easy to deal with. ”

Many Astea customers have significantly grown their businesses through mergers and acquisitions. In order to manage multiple service operations effectively, Astea Alliance has been the catalyst in consolidating service business processes, best practices, and customer data.

“Astea was not only a functional tool for us, but it was a cultural tool. Everybody came from different cultures,” Johnson continued. “Everybody had performed service or delivered service in his own way. So when we acquired a new dealership, all they needed was Intranet access or remote access to Astea Alliance – move the phone lines over, and merge that business virtually overnight. Astea has given us a tool to help us centralize our service and manage through our acquisitions and mergers.”

Data#3, a leading IT services provider throughout Australia, underscores the role of Astea in supporting merger and acquisition activities. “We made large acquisitions in Sydney and Melbourne, so we got to a point where we were actually running four service management systems across three states,” said Kim Partridge, manager of systems and processes at Data#3. “The Astea Alliance product was certainly the best fit for our business. Once we were able to establish the single presence of the service management system from Astea, we were able to consolidate our call centers from three down to one, and our parts procurement process from each location. Our biggest benefit to date has been a dramatic reduction in time to invoice. ”

Astea Alliance is a service management solution for service operations to increase revenues and profits through not only cost containment measures, but also to support growth opportunities for increasing sales of services and related service parts and contracts.

“When we needed a service management system to take TecServ nationwide, we chose Astea Alliance,” said Mike Davis, director of business applications for TecServ parent company Castle Rock Industries. “With Astea Alliance, we've been able to dramatically increase our volume and that has dramatically increased our sales revenue. And by centralizing our dispatching and contract management, we have also dramatically lowered our operational costs. ”

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Reports Fourth Quarter and Year-end 2003 Results

2004-03-30T00:00:00-04:00

Company on Track for Profitability in Q1 2004

Horsham, PA, March 30, 2004—Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released its fourth quarter and year-end financial results for fiscal 2003.

For the quarter ended December 31, 2003, Astea reported revenues of $2.9 million compared to revenues of $2.8 million in the previous quarter. Net loss for the fourth quarter was $2.0 million or $ 0.68 per share compared to the net loss of $1.6 million or $0.54 per share for the previous quarter. Fourth quarter service and maintenance revenues increased 5% from the previous quarter.

For the 2003 fiscal year, the Company reported revenues of $12.8 million and a net loss of $5.5 million or $1.89 per share, compared to revenues of $16.8 million and a net loss of $1.3 million or $0.45 per share for the 2002 calendar year. 2003 service and maintenance revenues increased 6% from the previous year.

“2003 was a difficult year for the market as well as Astea,” said Zack Bergreen, CEO of Astea International. “We weathered the storm by focusing on key global customer implementations of our web-based offering, and made significant strides in delivering even deeper lifecycle management functionality. But the most exciting and encouraging sign of an economic turnaround is the recent first quarter 2004 signings of significant new customers, including the leading HVAC manufacturer and a major IT Services company. These deals for enterprise-wide solutions underscore Astea’s domain expertise in the service management space and emphasize our leadership in providing the most complete service lifecycle management solution in the market.”

In the first quarter of 2004, the Company expects to exceed the license revenues for all of 2003, and sees this success as a direct result of improved sales execution, a stronger pipeline, and an improved economic environment. “We are extremely encouraged by our early 2004 achievements,” continued Bergreen. “Combined with ongoing efforts to expand our service management suite with even more functionality, we expect current customers and new companies to engage with Astea.”

A Year In Review: 2003 Highlights

Closed new license deals including Gambro (US), Ascent Media (US), Dumac Business Systems (US); Axis Computers/Sapura (APAC), MOBA (EMEA), Thales (EMEA), and Atlet Ltd (EMEA); through the Astea reseller program in Japan including NSAT, Fuji Photo, Kodak, and Ebarra.
Completed integration of Business Objects, a reporting tool, to deliver over 200 standard service management reports.
Cited by customers Enovation Graphic Systems (A FujiFilm Company), TecServ (a Castle Rock Industries Company), Lowry Computers and Data#3 that Astea Alliance made positive impact on their service businesses in respect to increasing service revenues, decreasing operating costs and accelerating business process integration from M&A activities.
Successfully implemented the web-based version of Astea Alliance for global customers such as QualxServ and The Building Maintenance Company Limited. Other key customer go-lives included Unicom, CitiBank, Optos, BancSource, and Enovation.
Successfully rolled out Astea Mobile solutions at Haemonetics, Diagnostica Stago, Toshiba, Securicor, Advanced Sterilization Products and Phoenix IT.
Appointed a new global management team responsible for sales and business development, including Ken Roy, vice president of Sales in the US; Mark Kent, managing director for the UK; and Paul Buzby, managing director for Asia Pacific.
Continued business development momentum with Telcordia, a SAIC company and one of the world’s largest telecommunications providers, who is deploying its Force System with Astea Alliance Pocket PC to supplement its workforce management capabilities with service management processes.
Reinvigorated the user group by launching the Astea Customer Exchange (ACE) conference and new customer website.
Completed Microsoft Pocket PC Certification.
Identified by AMR Research as a leader and “taking top seat” among best-of-breed field service management solution providers. AMR Research cites Astea’s Alliance Suite to be the most complete in supporting CRM needs. (Source: Marc McCluskey, AMR Research Alert, July, 2003).

Astea will host an earnings conference call that will be broadcast live over the Internet on Wednesday March 31, 2004 at 11:00 AM EST to discuss the Company's fourth quarter and year-end financial results, and the current outlook. Investors can access the call from the Company's Web site at http://www.astea.com/ab_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements (including expectations of future results) that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2003, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea and Intermec Announce Joint White Paper

2004-03-23T00:00:00-04:00

"Taking Service Lifecycle Management Mobile" focuses on benefits of delivering service value via mobile devices.

Horsham, PA, March 23, 2004 — Astea International Inc. (NASDAQ: ATEA) and Intermec today announced the release of an in-depth white paper entitled, “Taking Service Lifecycle Management Mobile.” The paper was jointly sponsored by the two companies.
The white paper focuses on the added value that mobile applications provide to organizations implementing a Service Lifecycle Management1 (SLM) approach within their service organizations. “In the world of service, value is often perceived – if not generated – in the field,” said Jim Brown, president of Tech-Clarity and the author of the paper. “Mobile technology not only improves the actual value offered to service customers, but can add to the customers ’ perceptions of value.”

“Service Lifecycle Management – or ‘SLM’ – is a higher level of value that can be offered to customers, and moves beyond a simple break/fix mentality,” said Marikit Klein-Smith, vice president of Marketing at Astea. “It’s more of a holistic approach for service-oriented companies to better serve their customers while enhancing profitability. Mobile technology only enhances that value.”

“Mobile technology, when coupled with a strong SLM approach, can help to ensure that the service organization is able to serve the customer to their satisfaction,” said Kristi Urich, director of Field Service Marketing at Intermec, “and do so at a reduced total cost to the service organization. Further, Mobile SLM capabilities can help companies grow revenue through better and more timely information about customer needs.”

According to AMR Research, “manufacturers that invest in service management systems can gain a 25% margin advantage over competitors” (Source: Marc McCluskey, The AMR Research Alert, Transformation of Services: A Competitive Advantage to Product Companies, July 11, 2003).

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

About Intermec

Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA) company is a leader in global supply chain solutions and in the development, manufacture and integration of wired and wireless automated data collection, Intellitag® RFID (radio frequency identification) and mobile computing systems. The company’s products and services are used by customers in many industries to improve productivity, quality and responsiveness of business operations, from supply chain management and enterprise resource planning to field sales and service.
1 Copyright: AMR Research, 2004

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

FieldCentrix named to Intermec Honors Partner Program

2004-02-03T00:00:00-05:00

Irvine, CA (February 03, 2004) — Partnership to provide best-of-breed mobile field service automation solutions to customers like Praxair.

FieldCentrix® Inc. and Intermec Technologies Corp. today announced a partnership that will combine FieldCentrix’s expertise in field service automation software and Intermec’s strength in rugged mobile computing products. As a software consulting partner in Intermec’s Honors Partner Program, FieldCentrix will team with Intermec to jointly market and sell FieldCentrix’s FX Mobile® software for field technicians on Intermec’s 700 Series Color Microsoft® Pocket PC devices.

Praxair, Inc., a Fortune 500 company and one of the world’s largest suppliers of industrial gases, is the first customer to deploy a joint FieldCentrix and Intermec field service automation solution.

“Our service technicians are responsible for installing, upgrading, and maintaining more than 10,000 stationary tanks and related equipment across the country,” said Joel Emmett, director of IT for Praxair’s North American Industrial Gases business. “By wirelessly linking our technicians with our six service centers, the FieldCentrix and Intermec solution helps us provide enhanced customer service, streamline operations and reduce paperwork.”

“Intermec is a well-known and respected mobile computing manufacturer that is certified with leading wireless data networks worldwide,” said Rick Roll, chief executive officer of FieldCentrix. “Their proven rugged Pocket PC products are ideally suited to the needs of FieldCentrix customers whose field service technicians require hardware that can withstand extreme weather and work conditions.”

“Praxair is the first of our customers to benefit from our collaboration with FieldCentrix,” said Mike Colwell, Intermec vice president of solutions marketing. “We look forward to continuing to partner with FieldCentrix to provide superior field service automation solutions that not only meet customer needs, but give them a competitive edge.”

FX Mobile Software

FX Mobile software is designed for field service workers using PDAs, handhelds, laptops, and desktop PCs. The software captures customer information while creating seamless wireless or direct connect communication between the field service workers and the office. It also provides the mobile workforce with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time sheets, email messaging, additional services requests, signature capture, and roadmaps.

About Intermec

Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA) company is a leader in global supply chain solutions and in the development, manufacture and integration of wired and wireless automated data collection, Intellitag® RFID (radio frequency identification) and mobile computing systems. The core products and services are used by customers in many industries to improve productivity, quality, and responsiveness of business operations, from supply chain management and enterprise resource planning to field sales and service. To learn more about how companies can benefit from Intermec’s supply chain technologies visit www.intermec.com. To learn more about UNOVA, visit www.unova.com.

About Praxair

Praxair, with annual sales of $5.1B, is the largest industrial gases company in North and South America, and one of the largest worldwide. The company produces, sells, and distributes atmospheric, process and specialty gases and high performance specialty coatings, and is a recognized leader in the commercialization of new technologies that bring productivity and environmental benefits to a diverse group of industries. Praxair’s products, services and technologies are used by almost 1 million customers in 40 countries. More information is available on the Internet at www.praxair.com.

About FieldCentrix

FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements – including technicians, customers, parts suppliers, and the office – to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the building trades, medical equipment, real estate services, industrial, communications, and high technology sectors. The company is headquartered in Irvine, CA and has offices throughout North America. For more information visit www.fieldcentrix.com.

# # #

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

Contacts:
Astea International Inc.
Debbie Geiger, Vice President of Marketing
(215) 682-2500
dgeiger@astea.com

Astea Appoints New European Managing Director

2004-01-19T00:00:00-05:00

An experienced and successful leader to drive new growth at the best-of-breed service management application vendor.

Cranfield, Bedfordshire, 19 January 2004 — Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven service management solutions, today announced the appointment of Mark Kent as European Managing Director.

Zack Bergreen, chairman and CEO of Astea comments, “Mark brings tremendous drive, energy and substantial operational and commercial experience to Astea, having run a variety of UK and European operations as either CEO, Managing Director or General Manager.”

Mr. Kent has attained success at a wide range of software companies, including Information Builders Inc, Bachman Information Systems Inc, and Bluestone Software/HP. As VP of Aonix Europe/THALES Mr. Kent steered the organisation’s three main divisions and was awarded major contracts from British Gas, British Aerospace and The European Space Agency. During his tenure at eGrail Inc (later acquired by FILENET) Mr. Kent oversaw the growth of the business from £0 to in excess of £10 Million, in less than a year, attracting some of the most prestigious telecommunications companies in Europe, including Vodafone and SwissCom. More recently he has acted as an advising and business consultant to a variety of Venture Capital firms and “Angel” investors, assisting them in the restructure of data management/database vendors, real-time data management providers and multimedia/telecommunications enterprises.

“Mark’s appointment is part of our improvement program for the European region,” continues Zack Bergreen, “and will continue to increase our focus on growth in the service marketplace. We are delighted to welcome him to the team.”

Mr. Kent, who is a qualified Accountant and studied business and computer management at Southampton University comments, “Through its 24-year history, Astea has established a credible reputation in the service management industry. I have come on board to lead the region with an aggressive growth strategy, which is extremely exciting for me since the company has migrated its offerings to web-based technology and the market is rebounding as companies are evaluating world-class service management solutions to fuel their own growth strategies.”

About Astea International

Astea is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, analytics and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

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This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Sarah Smith
+44 1234 756709
sarah.smith@astea.co.uk

Astea Asia Pacific and Cincom Australia Deliver End-to-End Field Service Management Solution

2003-12-04T00:00:00-05:00

Joint offering to address complete service lifecycle management issues across the defence, manufacturing, distribution, medical and facilities management industries.

Sydney, Australia, 4 December, 2003 — Defence, manufacturing, distribution, medical and facilities management are the industry segments to be targeted by a new partnership between Astea, a global provider of world-class field service management and automation software, and Cincom, a leading supplier of enterprise resource planning (ERP) solutions.

"Cincom's strengths are in enterprise applications. The company provides extensive expertise and functionality in planning, manufacturing, warehousing and distribution of products and services," said Paul Buzby, Managing Director, Asia Pacific, of Astea International. "While Astea's role is to build on these strengths using software that manages assets, repairs, field service and customer relationships, addressing the full lifecycle management process."

With the Cincom and Astea alliance an equipment manufacturer will now be able to provide field service technicians with real-time access to an individual product's service history. The technician will have access to the service history for the client and the particular piece of equipment via a notebook or handheld PC and will be able to see which parts have been replaced and which parts are due for replacement or servicing. Additionally, back office information, such as which parts are currently in stock and lead times for non-stock items, will all be available in real time. The technician will be able to make informed decisions on the appropriate action to be taken, such as ordering parts and triggering invoices, and update the service history in real time onsite. All the information will be integrated and automatically flow through to the required areas eliminating the need for rekeying.

"Astea provides a new dimension to the way we can support the whole value chain," said Greg Mills, Chief Operating Officer, Cincom Australia. "Together Astea and Cincom can deliver a solution for those companies seeking a system that addresses their business needs throughout the entire lifecycle of their products, from initial development, production and delivery through to servicing, maintaining and, ultimately, replacement."

"Lifecycle management has become increasingly important to manufacturers in the past 10 years as they realise there are lucrative revenue streams in keeping an asset in service for a long time by correctly maintaining and servicing it," said Mr Buzby. "The addition of our software to Cincom's results in an extended solution from the back office through to technicians in the field. "

About Astea International

Astea is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

About Cincom

Cincom, the world's most experienced software company, builds, sells, and supports software for 1) data access and integration, 2) process automation, 3) manufacturing business solutions, and 4) business communications. Thousands of customers around the world rely on Cincom's 35 years of experience to provide innovative solutions to some of their toughest and most complex business problems. High quality, rapid implementation and excellent service give Cincom clients greater productivity, faster speed-to-market, and a quicker and greater return on investment (ROI). For more information about Cincom products and services, contact us at 1-800-2CINCOM (US), send e-mail to info@cincom.com, or visit the company's website at www.cincom.com

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Astea International Inc.
Georgia Macintosh
+61 (0)2 9436 0855
georgia@astea.com.au

Astea Reports Third Quarter 2003 Results

2003-11-13T00:00:00-05:00

Horsham, PA, November 13, 2003 — Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, today released financial results for its third fiscal quarter of 2003.

For the quarter ended September 30, 2003, Astea reported revenues of $2.8 million compared to revenues of $3.1 million in the previous quarter. Net loss for the third quarter was $1.6 million or $ 0.54 per share compared to the net loss of $1.5 million or $0.51 per share for the previous quarter.

For the nine months ended September 30, 2003, the Company reported revenues of $10 million and a net loss of $3.5 million or $1.21 per share compared to revenues of 12.1 million and a net loss of $1.6 million or $ 0.56 per share for the same period in 2002. Overall service and maintenance revenues increased 10% compared to the same period in 2002.

“While this quarter was disappointing, we are very encouraged by the early activity in the fourth quarter and what we are seeing for the first quarter next year,” said Zack Bergreen, CEO of Astea International. “As the market is transitioning for an economic turnaround in capital spending, we are very well positioned to benefit. This is because during the prolonged tech spending slump, we continued to execute on the basics – focusing on delivering our new generation of service management applications on the .NET platform, maintaining the highest level of satisfaction for our global customer base, and supporting major worldwide implementations.”

Astea has also made substantial progress in fundamental areas. The Company implemented a reverse split and regained good standing with Nasdaq. This month, Astea is launching its expanded and enhanced user group program - ACE, Astea Customer Exchange – that consists of programs such as an advisory board and user conference which are direct channels for its customers to provide product feedback and new functionality requirements.

In order to support more customer engagements and ensure customer satisfaction, the Company has hired additional service professionals in the United States. Astea added a very experienced new board member, TJ Reilly. It appointed a dynamic Managing Director for the Pacific Rim, Paul Buzby, who joins Astea after a varied and successful software career, most recently with Onyx and SalesLogix. And finally, the Company hired Ken Roy as the new vice president of Sales for North America. Ken brings over 17 years of software sales experience, including tenures at PTC, Oracle, Sybase and Synquest. This momentum will assist Astea in executing on its ambitious growth plans for 2004.

THIRD QUARTER HIGHLIGHTS

Customer migrations from Astea’s legacy Dispatch-1 product to its Astea Alliance CRM suite include Ascent Media Systems & Technology Services, and Gambro Technical Services.
Customer wins and add-ons include Axis Computers, Electronic Interface Associates and Memorex Telex; and Alliance Laptop users at Haemonetics and Diagnostica Stago.
Business development momentum continues with Telcordia, a SAIC company and one of the world’s largest telecommunications providers, who are deploying its Force System with Astea Alliance to supplement its workforce management capabilities with service management processes. A US-based telecommunications company is the first customer of the joint Astea / Telcordia offering.
Enterprise go-lives include Carrier and Unicom.
Momentum in the adoption of wireless solutions include go-lives at Toshiba Electronic Imaging, Haemonetics, Diagnostica Stago, and Phoenix IT.
Continued investment and development of Astea’s new generation of applications that include functionality enhancements for its thin client offering based on Microsoft technology and XML coding. Highly scalable, it will allow Astea to pursue large opportunities and enable the Company to offer replacement product to its very large-scale legacy base of customers.

Astea will host an earnings conference call that will be broadcast live over the Internet on Friday November 14, 2003 at 11:00 AM EDT to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/ab_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea Appoints New Board Member

2003-09-22T00:00:00-04:00

Thomas J. Reilly, Jr. to Join Board of Directors

Horsham, PA, September 22, 2003— Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, today announced the appointment of veteran financial executive Thomas J. Reilly, Jr. to its Board of Directors.
Mr. Reilly, a thirty-one year veteran of Arthur Andersen, brings extensive experience auditing both public and private corporations in the manufacturing, professional services, construction and distribution industries to the Company. He was Partner in charge of the Philadelphia Audit Division of Arthur Andersen for seven years and participated in Quality Control reviews of several U.S. and International offices before retiring in 1996.

“We are delighted to welcome TJ to our board,” said Zack Bergreen, chairman and CEO of Astea. “With his financial and industry background, he brings a wealth of experience to our company. We are extremely fortunate to add his valuable perspective and strong financial and accounting presence to our already distinguished board.”

About Astea International

Astea is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea Announces Favorable NASDAQ Continued Listing Determination

2003-09-18T00:00:00-04:00

Horsham, PA, September 18, 2003 — Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, today announced that it has been notified by NASDAQ that the NASDAQ Listing Qualifications Panel (the “Panel”) has determined to continue the listing of the Company’s securities on the NASDAQ SmallCap Market. The notice follows a hearing held before the Panel on August 21, 2003, where Astea presented its plan of compliance, including a proposed reverse stock split. The one for five reverse split, after approval by stockholders at the Annual Meeting, was implemented on September 2, 2003. Since the effective date of the reverse split, the minimum bid price has remained well above the required one dollar minimum closing bid price. This recent trading history, including the ten consecutive day period required to regain compliance, was among the factors the Panel considered when reaching the decision to continue Astea’s SmallCap listing.

Zack Bergreen, Chairman and CEO of Astea, said, “We are pleased that our reverse-split strategy helped us to regain compliance with NASDAQ. We are thankful to have this issue behind us and are excited with the outlook for the Company.”

About Astea International

Astea is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea and Infomill Announce Joint Sales and Marketing Partnership

2003-09-15T00:00:00-04:00

Horsham, PA, September 15, 2003 — Astea International Inc. (NASDAQ: ATEA) today announced an international joint sales and marketing agreement with Infomill Ltd., a leading provider of technology-based business solutions to the industrial maintenance, repair and overhaul market.

Astea is a global provider of Service Smart, Enterprise Proven CRM solutions and an industry leader for field service automation in companies that manage mission-critical assets. Infomill, with its leadership in parts identification technology, complements the Astea mobile solutions for these customers by providing the field engineer with technical information on popular mobile devices. This often complex technical content, including linked exploded views, service manuals and service bulletins, is delivered via an intuitive user interface that helps service technicians quickly and accurately identify and select the required part while in the field, reducing costly errors and eliminating paper manuals.

“This partnership will provide added value to our customers who service and manage costly equipment,” said Nicholas Remzi, Astea’s Sales and Marketing Director for Europe. “Managing field service processes all the way down to providing the right parts when needed is vital to these customers’ businesses.”

“The convergence of improved business processes and technology is resulting in a new breed of efficient, service-centric organizations that are proving substantial profits can be delivered by ensuring the right part is fitted the first time, every time,” said Stephen Wilshaw, Business Development Director at Infomill. “Together, Astea and Infomill provide enabling technology for these forward-thinking companies.”

About Astea International

Astea is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

About Infomill Ltd.

Established in 1996, Infomill (www.infomill.com) is the leader in providing mobile technical content solutions to the industrial maintenance, repair and overhaul (MRO) market. Infomill supports the service management, help desk and distribution communities with its unique parts identification technology running on handheld, laptop and desktop computers.

PartsArena Mobile™ adds value to leading service management products by providing the field engineer with technical information and linked illustrations extracted from disparate sources in the organization. PartsArena Mobile™ uses an intuitive user interface to help the engineer to quickly and accurately select the required part which it then passes to the enterprise’s chosen service management system ensuring accurate parts enquiries and ordering.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Continues Healthy Momentum in Japan

2003-08-25T00:00:00-04:00

License sales increased 50% per year since 1999.

Horsham, PA, August 25, 2003 — Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, continues to build healthy sales momentum in Japan, with its Astea Alliance suite becoming a product of choice for companies that sell, distribute and service capital equipment. License sales have increased markedly since the company started distributing its Kanji version into the Japanese market in 1999, increasing by approximately 50% per year through fiscal year 2002.

“Local representation is vital to sales success for any global organization,” said Zack Bergreen, chairman and CEO of Astea International. “Our distributors help us to put ‘more feet on the street’ as we strive to provide the best service management solution to customers.”

Distributors in Japan include:

Memorex Telex (http://www.memorex.co.jp): Astea’s original distributor since 1999, has been key to the company’s success, providing strategic sales and support for the region.
JBCC (www.jbcc.co.jp): Astea's distributor since 2001, is the No.1 solution provider among IBM Japan ’s network of business partners.
Oki Customer Adtech (www.oca.co.jp): Astea's distributor since 2002, is responsible for total support service within the Oki group.
Toshiba IT (www.toshiba-it.co.jp): Astea's distributor since 2001, provides the best solutions based on technology and accumulated experience within the Toshiba group.
IDS (www.ids.co.jp), Astea’s newest distributor, is a leading business systems integrator that counts Sony Corporation and General Electric Japan among its customers.

About Astea International

Astea is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Stockholders Approve Reverse Stock Split

2003-08-22T00:00:00-04:00

One-for-five reverse split aimed at maintaining NASDAQ listing

Horsham, PA, August 22, 2003 — Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, announced that stockholders at yesterday’s Annual Meeting in Horsham, PA approved a one-for-five reverse stock split. The Board has also approved the reverse split, and has declared that it shall become effective on September 2, 2003. Astea shareholders will receive one share of the Company’s common stock for each five shares of common stock held as of 12:01A.M. on September 2, 2003. The split will reduce the Company’s shares outstanding from 14,606,530 to approximately 2,921,306.

The reverse stock split is intended to ensure compliance with the continued listing requirements of the NASDAQ SmallCap Market, specifically the minimum bid price requirement. On July 23, 2003, Astea received a NASDAQ Staff Determination indicating that the company has failed to comply with the minimum bid price requirement of $1.00 a share as set forth in Marketplace Rule 4310(c)(4) for continued listing on the NASDAQ SmallCap Market. The company appealed this determination, and appeared yesterday at a hearing before a NASDAQ Listing Qualifications Panel. Astea presented to the Panel the Board and stockholder approval of the reverse split, and requested that the Panel grant Astea’s request for continued listing, allowing the company sufficient time to implement the reverse split and demonstrate compliance with the minimum bid price requirements. The company believes that following the reverse split, it will be in compliance with all listing requirements, and believes it is likely that the Panel will allow it the time needed to implement the reverse split. However, there can be no assurance that the Listing Panel will grant the company's request.

About Astea International Inc.

Astea International Inc. is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements, including statements about the Company’s ability to satisfy NASDAQ’s listing requirements, that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties. Among these risk factors are the market impact of the reverse split, our ability to meet Nasdaq listing requirements, the decision of the NASDAQ Listing Qualifications Panel, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and the uncertainty of continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors that could affect the Company’s financial results and meaningful cautionary statements are included in the Company’s reports, including the Form 10-K for the fiscal year ended December 31, 2002, and more recent 10-Qs.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Gambro Technical Services, Inc. Selects Astea Alliance Suite

2003-08-18T00:00:00-04:00

Web and mobile features of Astea service management solution will eliminate paper-based processes, reduce communications costs, and elevate Gambro’s already high quality standards.

Horsham, PA, August 18, 2003— Astea International Inc. (NASDAQ: ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, announced that Gambro Technical Services has selected the Web and mobile capabilities of the Astea Alliance CRM Suite throughout the United States. Gambro will deploy Astea Alliance to replace numerous systems and manual procedures that are currently in use to manage field service operations. Gambro Technical Services, Inc. is a division of Gambro AB, a global medical technology and healthcare company with leading positions in renal care and blood component technology.

Astea Alliance will consolidate management of equipment warranties and service contracts, technical support, field service dispatch, depot repair and logistics to one system. In addition to system access from front-office desktops, integrated Alliance Employee Portal and Alliance Laptop for Service applications will enable remote and mobile employees to independently interact with the system as well. The new capabilities for Gambro’s field force to receive, execute and document service assignments electronically in any location will eliminate paper-based processes, reduce communications costs, improve productivity and elevate Gambro Technical Services’ already high quality standards.

“Astea Alliance will reduce our costs for service delivery, inventory, and computing infrastructure support and will improve our business efficiencies across the board,” said Kathleen Rambo, president of Gambro Technical Services. “We project a fast return on investment with Astea Alliance, not only from greater contributions to Gambro’s profitability, but in terms of raising the bar for our quality of customer service and higher employee job satisfaction. Connecting our entire service organization to a single, enterprise management system will make jobs easier and create a better environment for employees to excel. ”
“Gambro’s business drivers for seeking a new service management system are consistent with other companies that built their industry leading positions with innovative products and differentiating service,” said Zack Bergreen, chairman and CEO of Astea. “Astea Alliance will enable Gambro to stay ahead of the curve in its service-sensitive medical technology markets. We are pleased to be able to count Gambro on the list of leading medical equipment manufacturers and service providers that are Astea customers. ”

About Astea International

Astea International is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

###

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Reports Second Quarter 2003 Results

2003-08-14T00:00:00-04:00

Horsham, PA, August 14, 2003— Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, today released financial results for its second fiscal quarter of 2003.

For the quarter ended June 30, 2003, Astea reported revenues of $3.1 million compared to revenues of $3.3 million for the quarter ended June 30, 2002. Net loss for the quarter was $1.5 million or $0.10 per share, compared to a net loss of $1.6 million or $0.11 per share for the same period in 2002. For the six months ended June 30, 2003, the Company reported revenues of $7.1 million and a net loss of $2.0 million, or $0.13 per share.

Service and maintenance revenues for Astea Alliance increased 31% over the same period in 2002. Overall service and maintenance revenues increased 9% compared with the same period in 2002.

“Restraints on capital spending continue to affect results,” said Zack Bergreen, chairman and CEO of Astea International. “We continue to wait for companies to sign off on business that has been negotiated and sits at the end of our sales pipeline. As has been widely reported by leading industry analysts, many organizations are recognizing the value to be found within their service organizations. Many companies are planning deployment of Astea’s products to launch new customer service initiatives, but we are captive to their timetables. We have already closed several sales at the start of the third quarter and we look forward to a stronger second half.”

Among the early Q3 sales is Ascent Media Systems & Technology Services, part of Ascent Media Group, a wholly owned subsidiary of Liberty Media Corporation; and Gambro Technical Services, Inc., a unit of Gambro, the global provider of medical products and services. Both companies will deploy Astea Alliance to manage their respective field service operations throughout the U.S., and are also examples of existing legacy Dispatch-1 customers who have decided to license the newer software.

SECOND QUARTER HIGHLIGHTS

Astea’s Alliance Pocket PC solution was certified by Microsoft, receiving the Microsoft Mobile2Market Logo qualification.
Astea was identified by AMR Research as a leader and “taking top seat” among best-of-breed field service management solution providers. AMR Research cites Astea’s Alliance CRM Suite to be the most complete in supporting CRM needs. (Source: AMR Research Alert, June 5, 2003).
A wave of established Astea customers, who have recently licensed add-on Alliance Laptop and Alliance Pocket PC functionality, have begun to go live with their new mobile capabilities. Among these companies are Toshiba Electronic Imaging, Haemonetics and Diagnostica Stago in North America and Phoenix IT Group in Europe.
Companies currently implementing v6.1 include Carrier Corporation, Circuit City and Unicom in North America; Thales and Phoenix IT Group in Europe; and Skilled Engineering Limited in Australia.
Other new customers going live on Astea’s earlier v5.5 product included Enovation Graphic Systems (a division of Fuji Photo Film), Optos, Memorex EDS and BANC:source.

Astea will host a conference call that will be broadcast live over the Internet on August 15, 2003 at 11:00 AM EDT to discuss the Company's second quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/ab_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International Inc.

# # #

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Ascent Media Systems & Technology Services Continues Growth with Selection of Astea Alliance Suite

2003-07-30T00:00:00-04:00

Ascent Media Network Services company opens new chapter in deploying Astea technology to deliver mission-critical services for broadcast, cable and business satellite users

Horsham, PA, July 30, 2003—Astea International Inc. (NasdaqSC: ATEA) announced that Ascent Media Systems & Technology Services, a unit of Ascent Media Network Services (AMNS), has elected to upgrade its technology for management of technical support services with the Astea Alliance Suite.

Astea is a global provider of Service Smart, Enterprise Proven CRM solutions and an industry leader for field service automation in companies that manage mission-critical assets. Ascent Media has been a long-time user of Astea technology to manage installation, operation and maintenance of satellite communications systems for its broadcast and cable network customers.

"We have recently experienced significant growth in our client base as well as the range of services that we offer," said Tom Canavan, Senior Vice President, Systems & Technology Services, AMNS. "Astea's new Alliance Suite functionality will contribute considerably to operational efficiency, lower operating costs and improved service response in the field, as well as giving our clients direct visibility to their operations."

The new Microsoft-centric Astea Alliance solution will enable Ascent Media to increase customers' portal visibility for independently conducting activities such as accessing knowledge bases, placing and monitoring service requests, and tracking service schedules. Other efficiencies from the Alliance Suite's integrated enterprise applications functionalities will extend throughout Ascent's contact center, service dispatch, logistics, repair and billing operations.

"Working closely with customers such as Ascent Media for so many years has enabled Astea to continually refine and expand the functionality of its product offerings and raise the bar for deploying leading-edge technology," said John Reed, vice president of sales at Astea International. "Customer feedback has always been a leading influencer of Astea’s product development, so we are especially pleased to see existing customers move up to our latest Astea Alliance solutions that are transforming customers’ visions into realities.”

About Astea International

Astea (www.astea.com) is a global provider of service-focused CRM software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance CRM suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Sales & Marketing, Contact Center, Field Service, Depot Repair, Professional Services, Portals, Analytics and Mobile solutions. Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments & controls, business systems, and medical devices.

About Ascent Media Systems & Technology Services

For broadcast, cable and satellite television distribution, as well as for critical business information systems, Ascent Media Systems & Technology Services is an industry leader in engineering, installation and technical support of satellite earth stations, fiber networks, and digital encoding solutions. A full range of turnkey design engineering services and a unique 24/7 national field service organization with over 40 U.S. locations combine to provide one of the industry’s most comprehensive technical support organizations. Ascent Media Systems & Technology Services and AMNS are part of Ascent Media Group.

About Ascent Media Group

Ascent Media Group (www.ascentmedia.com) is a wholly owned subsidiary of Liberty Media Corporation and provides comprehensive services to the media entertainment industry. Ascent Media Group is headquartered in Santa Monica, CA and employs more than 3,700 employees worldwide.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Solution Receives Microsoft Mobile2Market Logo Certification

2003-07-21T00:00:00-04:00

Astea Alliance Pocket PC extends field service automation to the point of service delivery.

Horsham, PA, July 21, 2003-Astea International Inc. (NASDAQ:ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions announced today that its Alliance Pocket PC solution has been certified by Microsoft. Alliance Pocket PC, part of the Astea Mobile offering, extends Astea field service automation into the hands of mobile service workers in a convenient, hand-held application. The tool allows companies' mobile field forces to work electronically to receive, complete and document assignments, eliminating inefficient manual processes and reducing administrative costs.

"Astea was among the first software companies to offer mobile capabilities for service management organizations," said Zack Bergreen, chairman and CEO at Astea. "Our goal is to continue to provide our customers with feature-rich but practical solutions that take advantage of the latest technology developments. We chose to standardize on Microsoft's Windows Mobile for Pocket PC platform because we believe it is the best to deliver that goal to our customers. Microsoft's Windows Mobile environment makes the adoption of hand-held and mobile technology easier for service organizations."

"More so every day, mobile business is becoming an essential part of a company's long-term viability," said Irwin Rodrigues, a lead product manager of the Mobile Devices Division at Microsoft Corp. "With applications such as Alliance Pocket PC, companies can provide their employees with the tools to maximize their productivity and resources, thus improving profitability and customer experience."

Now available, Alliance Pocket PC works within the Astea Alliance CRM Suite to provide Service Lifecycle Management - a complete strategy for proactive and reactive service initiatives. With Astea Alliance, companies who market, sell, service and support equipment or mission critical assets can increase productivity, top-line revenue and profitability.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM Suite, integrates, automates, and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations, and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales, to providing world-class support that drives business.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Cited as Service Management Standout by AMR Research

2003-06-23T00:00:00-04:00

"Takes Top Seat" Among Best-of-Breed Field Service Application Vendors

Horsham, PA, June 23, 2003-Astea International Inc. (NASDAQ:ATEA) has been identified by AMR Research as a leader among best-of-breed field service management solution providers, in an AMR Alert published June 5, 2003. In the alert, entitled Evaluating Field Service: Look Beyond Service Order Management, Astea is cited for "broad functionality, partnerships and support of devices" as key contributors to success.

The alert notes that: "When evaluating field service applications, users need to look beyond basic service order execution and consider how the applications will support revenue generation and deeper integration across financial, supply chain and product development processes." It goes on to say that Astea "takes the top seat with the release of Alliance Suite, which offers the functionality required to support Service Lifecycle Management…Astea's suite is the most complete in supporting CRM needs."

"We are pleased to see the trend moving from pure break/fix solutions to more proactive service initiatives that holistically address the complete lifecycle of service management," said Zack Bergreen, chairman and CEO at Astea. "More enterprises are beginning to view their service organizations as not just a cost center, but a vital customer-facing asset that can increase profits."

Founded in 1979, Astea is known throughout the CRM industry from its history as a leading provider of software solutions for field service management. Astea has since built on this core expertise and expanded its enterprise solutions for equipment manufacturers, distributors and pure service providers to also include integrated management applications for sales and marketing, multi-channel contact centers and professional services automation.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationships from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales, to providing world-class support that drives business.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Enovation Graphic Systems Standardizes on Astea Alliance for Customer Service Management

2003-06-16T00:00:00-04:00

America's leading supplier to the graphics communications industry fulfilling its vision for industry-leading customer service and operating efficiencies.

Horsham, PA, and Valhalla, NY, June 16, 2003-Astea International Inc. (NASDAQ: ATEA) and Enovation Graphic Systems, Inc. announced that Enovation has gone live with its Astea Alliance software solution for nationwide customer service management. Enovation is the third Fujifilm company in North America to implement Astea Alliance following earlier independent deployments by Fuji Photo Film Canada and Fuji Photo Film USA e-Systems Division.

The Astea Alliance implementation integrates contract management, customer contact center, field service scheduling and dispatch, parts sales, depot repair and logistics, with remote locations and mobile technicians connected through Web portals. Enovation also has many options to expand its Astea Alliance solution with other integrative applications for customer care, marketing, sales force automation and analytics, to capture more of the "aftermarket sales" available in its existing base and to increase the value of new customer acquisitions.

Enovation was formed by Fuji Photo Film U.S.A. in August 2001 to acquire three leading graphic arts product dealers and create distribution channel efficiencies for Fuji Photo Film and over 300 other manufacturers. Astea Alliance enables Enovation-now America's leading supplier of equipment, consumables, and technical services to the graphics communications industry-to deliver on its vision for industry-leading customer service and operating efficiencies across its more than 50 locations throughout the United States.

"Given that Enovation was created as a result of acquisitions, securing the underlying value of these investments-predominantly the customers of acquired companies-is always a priority," says Sam Monroe, Enovation's vice president of business strategies. "We implemented Astea Alliance to provide our valued customers with elevated levels of service, so they will remain Enovation customers. From that perspective, Astea Alliance enables Enovation to protect and grow its investments."

According to Neil Johnson, the company's director of technical services, "Enovation was created to be a one-stop, nationwide distributor with the resources and long term focus on meeting customers' needs and delivering value-added resources across all product lines from the world's premier manufacturers. We are designed for customer service, which we view as the cornerstone of our business. We are excited to go live with Astea Alliance because a strong service management system is so essential to Enovation's mission."

Every company acquired came to Enovation with its own service processes. With Astea Alliance, the company standardizes on a centralized, integrated management system for higher levels of service delivery, customer focus, and operating efficiencies for all locations nationwide.

"In the near term, our focus will continue to favor enhancing our customer service delivery," explains Johnson. "We will look at implementing customer self-service over the Internet and equipping field technicians with laptops or pocket PCs. Astea Alliance also offers the capability for Enovation Technical services to follow a gradual 'building block' approach to comprehensive Service Lifecycle Management."

Backed by the knowledge and resources of its parent Fuji Photo Film USA, Enovation Graphic Systems set out to raise the bar for customer focus and distribution channel efficiencies in the graphics communications industry. With the implementation of Astea Alliance, the company has proceeded to fulfill that vision to the benefit of customers and the hundreds of manufacturers that Enovation represents.

About Astea International

About Enovation Graphic Systems, Inc.

The nation's leading distributor to the graphic communications industry, Enovation Graphic Systems, Inc. offers a full-line of analog and digital consumables, electronic imaging products, digital color printing solutions, software, and technical and support services, including: electronic prepress equipment; computer workstations and software; fileservers and networking solutions; consumables and hardware for offset lithography and flexographic printing; pressroom supplies and chemicals; post-press and finishing equipment, and personalized, consultative services. The recent integration of product development, marketing, sales, training, service and technical support resources from Fuji Photo Film U.S.A., Inc.'s Graphic Systems Division strengthens Enovation's leadership position.
© 2003 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea products, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Fujitsu Services Chooses Astea's Service Alliance to Support Field Service Organization

2003-05-21T00:00:00-04:00

New software enables more efficient planning, incident and contract management

Houten, Netherlands, May 21, 2003 - Astea International, Inc. today announced that Fujitsu Services now also works with Astea's Service Alliance suite in the Netherlands, supporting its field service related activities. The solution enables the company to better meet customer demands. Astea was awarded the contract partly due to the successful implementation of the software in Fujitsu Services Belgium last year.

Fujitsu Services designs, builds and manages IT infrastructure and business solutions for specific markets. Fujitsu Services is a European subsidiary of Fujitsu Limited, a worldwide IT company.

Under the terms of the agreement, the Astea solution will replace Fujitsu's Servasure software to maintain service level agreements, and registering and planning service orders. The system also supports Fujitsu's mobile engineers by automatically registering all activities, the equipment used and expenses incurred during a service call. The system shows what the customers' rights are when reporting problems and makes it possible to use the integrated data to produce invoices. The Astea software interfaces with Oracle Financials and Project Accounting.

"Excellent customer service is key to differentiating ourselves from competitors. With this new software, services can be offered according to ITIL processes. It enables us to plan more efficiently, to manage contracts and incidents," said Frank Boekel, managing director at Fujitsu Services. "Astea has over 20 years of experience in working with global service organisations worldwide. All this know-how comes back in its service management applications and enables us to respond to customer demand better."

"A recent Astea study showed that CEOs view field service as a vital product differentiator, but only half of the companies surveyed actually plan to invest in field service automation this year," said Patrick Noble, Astea's managing director, Europe. "It will be organizations such as Fujitsu Services, who are willing to invest in a solution to help them deliver on promises of excellent service at a reasonable cost, that will succeed. After all, in current market conditions, a good price-to-presentation ratio is of critical importance."

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationships from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales, to providing world-class support that drives business.

For further press information, please contact:
Yvonne van Bokhoven of LEWIS, the IT PR agency
Tel: +31 (0)40 235 46 00
Fax: +31 (0)40 235 46 01
Email: yvonnev@lewispr.com
Web site: http://www.lewispr.com
Floris van Tol, managing director, Astea International
Tel: +31 (0)30 634 78 88
Email: floris.van.tol@astea.nl

This press release may contain forward-looking statements that are made under the "safe harbour" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Australian Telecom BTAS Chooses Astea Alliance CRM

2003-05-14T00:00:00-04:00

Astea Solutions for Complete Field Service Management to Support Significant Growth Through Acquisitions

Horsham, PA, May 14, 2003-Astea International Inc., a leading provider of Service Smart, Enterprise Proven CRM solutions, recently announced that Sydney-based telecommunications company BTAS has chosen Astea Alliance CRM. BTAS is a privately-owned Australian company that provides installation and servicing of PABX systems.

"Astea offers a solid, well-rounded package which has all the modules we need to take us to the next stage of business development," said Gavin Jones, CEO, BTAS. "We're in a serious growth phase at the moment and needed to get a new system onboard to help us tackle the acquisitions we're planning in the next 12 months. Astea's software gives us that ability."
The first phase of implementation includes Astea Alliance CRM applications for Field Service, Customer Support, Contracts, Repair, Orders, Logistics, as well as the Alliance Studio toolset for easy customization of the user interface and Alliance Links for integration to BTAS's financials system.

"We started talking to Astea five months ago, following a bad CRM decision made about two years ago," continued Mr. Jones. "Due to that experience, our Services Director prepared a detailed specification. Astea complied with about 95% of our requirements, right out of the box, with the other 5% achievable through customization. In comparison, other packages fell well short of the mark."

BTAS's implementation of the Astea Alliance CRM solution will see the company developing specific customer reports which will provide customers with access to their own service information, 24 hours a day, via the Web.

"We believe BTAS chose Astea over the competition because of our deep understanding of their business drivers and needs," said Brian Ainsby, Astea's director of Program Management. "Through this, we were able to propose an affordable CRM solution that dovetailed with their business strategy."

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationships from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales, to providing world-class support that drives business.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Alliance CRM Improves Customer Service for Fire Protection Company

2003-04-29T00:00:00-04:00

Since going live with Astea Alliance, fire safety specialist TVF reports improved service efficiencies, customer value and control of profit margins.

Horsham, PA, April 29, 2003-TVF plc, a supplier of fire protection equipment and services in the United Kingdom who counts 10 Downing Street and Buckingham Palace among its 10,000 customer sites, reports greater than expected improvements in customer service operations since implementing Astea Alliance CRM from Astea International Inc. (NASDAQ: ATEA).

Approximately 60 percent of TVF's revenue comes from rolling maintenance contracts that are individually priced and re-evaluated annually. Since going live with Astea Alliance over a year ago, the company has not only improved its service efficiencies and customer satisfaction but has gained better control of profit margins as well.

"Astea Alliance CRM provides us with the contract visibility, process automation and management reporting to deliver a higher standard of service profitably," says Rachel Patterson, IT Manager. "By improving our operating efficiencies with Astea Alliance, we can offer more value to customers which in turn builds greater customer loyalty and the success of our service-oriented business."

Astea Alliance enables TVF to automate and streamline business processes that ensure compliance with service level agreements; coordinate, prioritize and dispatch installation, planned maintenance, and service calls; review data for new service contracts; and track invoicing information. The Astea Alliance software, which is integrated with a financial package from Sage Group, provides TVF with a consolidated enterprise view of its service business.

Today, having impressively fulfilled TVF's initial enterprise automation objectives, Astea Alliance has the company considering future system enhancements. "There is a wealth of possibilities for further business improvements with Astea Alliance's mobile and Web capabilities," confirms Patterson. "We are looking at the system's marketing, sales and customer self-service modules-the self-service would be of particular interest to our first-tier facilities management clients and is certainly on our future agenda."

About TVF

Established in 1982, TVF plc. is one of the United Kingdom's premier suppliers of fire protection and security services. The company specializes in the design, installation and maintenance of eco-friendly conventional fire alarms, analog-addressable and radio-based systems, smoke and gas detectors, critical asset protection and fire suppression, CCTV and nurse/warden call systems. In addition, extinguishers, hose reels, emergency lighting, safety signs and ancillary equipment form a significant part of TVF's business.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationships from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales, to providing world-class support that drives business.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea Reports Profitable Fourth Quarter

2003-03-31T00:00:00-04:00

Company Poised for Profitable 2003 as Momentum Builds

Horsham, PA, March 31, 2003 - Astea International Inc. (NASDAQ: ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, announced its fourth quarter and year-end financial results for fiscal 2002.

For the fourth quarter ended December 31, 2002, Astea reported total revenues of $4.7 million compared to revenues of $4.3 million for the fourth quarter ended December 31, 2001, an increase of 9%. The Company reported net income for the quarter of $299,000 or $0.02 per fully diluted share compared to a net loss of $935,000 or ($0.06) per fully-diluted share for the same period in 2001.

For the fiscal year ended December 31, 2002, Astea reported revenues of $16.8 million compared to revenues of $17.4 million for the fiscal year ended December 31, 2001. The Company reported a net loss of $1.3 million or ($0.09) per fully-diluted share for fiscal 2002 versus a net loss of $1.5 million or ($0.10) per fully-diluted share for fiscal 2001.

Zack Bergreen, chairman and chief executive officer of Astea commented, "We are optimistic that we have begun to see demand that was not present early in 2002. Buyers remain cautious, but the latest version of the Astea Alliance CRM Suite, our flagship product, is gaining traction in the marketplace. Our fourth quarter results reflect that increase in demand, as well as our internal cost control measures which have left Astea a more efficient company."

Astea increased software-licensing revenues by 6% to $1.9 million in the fourth quarter compared to $1.8 million in the fourth quarter of 2001. For the year ended December 31, 2002, software-licensing revenues were slightly ahead of revenues for the same period in the prior year.

Astea's investment in sales and marketing were up versus the fourth quarter of 2001, while overall expenditures for software license fees, professional services and administrative fees decreased in the fourth quarter of 2002 to approximately $4.4 million versus $5.3 million for the fourth quarter of 2001. For the year ended December 31, 2002, total costs and expenses decreased slightly to $18.0 million compared to $19.2 million for fiscal 2001 due to ongoing cost containment.

The increased software licensing revenues were complemented by a 12% increase in professional services and software maintenance revenues to approximately $2.8 million for the fourth quarter of 2002 from approximately $2.5 million for the fourth quarter of 2001. For the year ended December 31, 2002, professional services and software maintenance revenues were approximately $10.3 million compared to $11.0 million for fiscal 2001.

According to Bergreen, "Worldwide market conditions that severely depressed demand for enterprise software throughout 2001 and the first half of 2002 certainly muted our results for the fiscal year. We do, however, believe that the introduction of our Astea Alliance 6 products is well timed to maximize opportunities in a slow market recovery. The Company remains on track to increase revenues and expects operating results to continue to improve in 2003.

Fourth Quarter Highlights

Astea reported its second consecutive quarterly profit in the fourth quarter of 2002. On the heels of the profitable third quarter, the cumulative net earnings per share for the last half of 2002 was $0.04 per share, on revenues of $9.5 million, which compares favorably to the last six months of 2001 which produced a net loss per share of ($0.10), on revenues of $7.8 million, and versus a net loss per share of ($0.13), on revenues of $7.3 million in the first half of 2002.

Astea's new customer wins included:

Enovation Graphic Systems, a subsidiary of Fuji Photo Film U.S.A, and the third Fuji company to license the Astea software, will use Astea Alliance to assist its nationwide customer support and field service processes.
Optos PLC, headquartered in Dunferline, Scotland, is an emerging global company that selected Astea Alliance to automate management of customer support, equipment services and sales operations at its North American facility in Marlborough, MA, and also integrate with the company's financial and ERP systems at its headquarters.
Mettler Toledo Inc., based in Columbus, OH, chose Astea Alliance to integrate with the company's overall ERP system and to enhance call center customer service, planned maintenance and calibration of instrumentation at field service and depot locations.
Building Maintenance Company of Gateshead, England licensed the Astea Alliance service, sales and call center modules to integrate business processes across all of its sites, and assist in changing the company's focus to proactive service, enabling the company to anticipate problems before they occur.
BANC:source Inc. of Henderson, KY, selected Astea Alliance to assist in managing 1,400 service contracts with over 1,000 customers. By utilizing the scalability of Astea Alliance, the company expects to improve productivity and utilization, and with tighter administration of contracts, improve profitability and the accuracy of revenue forecasting.
Circuit City Stores, Inc. (NYSE: CC) agreed to expand its Astea Alliance configuration to manage Point-of-Sale systems and other in-store equipment at more than 600 stores. By leveraging the functionality and scalability of the Astea Alliance CRM suite selected last September to manage scheduling for in-home installations, Circuit City is now utilizing a single solution for two previously discrete business processes: customer-facing installation services and internal store equipment support.
Other customer wins include Australian-based Skilled Communications Services - the first Asia Pacific installation of the new Astea Alliance 6 platform - and Brolin Retail Systems with offices in Ohio, Kentucky and Indiana.

Astea will host a conference call that will be broadcast live over the Internet at 10:00 a.m. EST on Tuesday, April 1, 2003 to discuss the Company's fourth quarter and year end financial results. Investors can access the call from the Company's Web site at http://www.astea.com by clicking on "Investors" located on the home page, far left column, and then "Overview." To listen to the live call, please go to the web site at least fifteen minutes early to register, download, and install any necessary audio software. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea products, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2002, filed with the Securities and Exchange Commission.

Contacts:
Astea International Inc.
Debby Stefaniak
215-682-2500
dstefaniak@astea.com

Astea International Introduces Service Lifecycle Management Solutions to Service & Support Professionals Association

2003-03-26T00:00:00-04:00

Astea Alliance CRM for Service Lifecycle Management Enables Companies to Capture Up to 70% of Missed Service Revenues

Horsham, PA, March 26, 2003-Astea International Inc. (NASDAQ: ATEA), a leading global provider of Service Smart, Enterprise Proven CRM solutions is exhibiting its latest Astea Alliance software for Service Lifecycle Management at the Service & Support Professionals Association (SSPA) Conference and Exhibition in San Diego, March 31 to April 2, 2003.

In addition to reducing customer support and field service costs, Astea solutions for Service Lifecycle Management (SLM) enable equipment manufacturers, distributors and pure service providers to increase revenue, profit margins and market share. Higher return on investment is achieved from reducing customer churn, capturing more revenue from existing customers, and increasing the long-term value of new customer acquisitions.

According to AMR Research analyst Marc McCluskey, "SLM positions companies to go after the 50% to 70% of potential revenue that they miss in the latter part of the (product) lifecycle." (Source: AMR Research Report, August 2002, "Service Lifecycle Management (Part 1): The Approaches and Technologies to Build Sustainable Competitive Advantages for Services)

Marikit Klein-Smith, vice president of marketing at Astea International, explains: "Other CRM suite providers prioritize sales force automation and new customer acquisitions. Astea Alliance CRM is engineered with best-of-breed customer support, field service, and back-office systems integration at its applications core. Priorities are placed on preserving customer loyalty and the revenue upside from a strong customer base."

Traditionally, companies have been reactive when it comes to handling service issues. They wait for a customer to call, and then react to the problem. With Astea Alliance, companies become proactive by using customer service data to anticipate and market to customer needs. A product or service can be suggested or performed before the customer asks or is contacted by a competing vendor. Companies capture previously lost revenue opportunities and reduce customer turnover. The value of each customer relationship is enhanced, and there is a stronger customer base from which to expand market share.

Astea Leverages 23-Year History to Seize SLM Leadership

Astea's SLM vision and product offerings are built upon the Company's 23-year history -from pioneer in field service automation to global provider of service-centric CRM suite solutions-serving mid-size to Fortune 500 companies. The latest Astea Alliance CRM software, engineered for Web-based deployment on a Microsoft.NET framework, provides a solid SLM core that is rich in infrastructure, enterprise systems integration, portal and mobile capabilities. The software includes nine applications suites:

Astea Contact Center 6
Astea Depot Repair 6
Astea Field Service 6
Astea Marketing 6
Astea Mobile 6
Astea Portals 6
Astea Professional Services 6
Astea Sales 6
Astea Analytics 6 (available 2003)

All suites and modules are fully integrative in a multi-lingual, multi-currency, global database and configurable to enterprise needs, business rules and terminology.

Astea Alliance Integration Capabilities Part of Successful SLM Implementation

To implement SLM, Astea Alliance offers a wide range of XML-based Applications Programming Interfaces (APIs) to exchange data with the other enterprise systems. Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) systems provide the backbone for back-office automation. Wireless data transmission services and remote equipment monitoring and diagnostic systems are increasingly used to streamline and improve business processes between the field and the front office. SLM with Astea Alliance seeks to integrate and synchronize all enterprise processes to better serve customers and increase revenue opportunities.

"Astea Alliance delivers superior front-office automation that emphasizes service delivery and customer retention, but the SLM isn't complete without integrating the other systems," says Klein-Smith. "The idea is to have all business processes exchange data and operate together with a coordinated focus on increasing customer loyalty, revenue and margins."

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea products, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea Attracts Larger Deployments with Alliance v6 Suite

2003-03-12T00:00:00-04:00

New Web-based product and "Service Lifecycle Management" positioning spark greater successes for CRM company.

Horsham, PA, March 12, 2003-Since the August introduction of its latest software release, Astea Alliance v6, Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, has seen customer deployments grow in size and scope.

While geo-political and economic conditions continue to depress corporate IT spending, Astea is improving performance and gaining forward momentum-not only by the number of contracts the company closes but also by the increasing value of contracts.

"Astea's growth in software licensing fees for the second half of 2002 was much improved when compared to the same period in recent years," confirms company CFO Rick Etskovitz. "Buyers remain very cautious, but that has not kept Astea from winning larger opportunities with larger companies. In fact, the closer scrutiny probably helps."

The early successes of Astea Alliance v6, a field service-weighted CRM applications suite, are attributed to:

successfully adapting the company's domain expertise in best-practices service
process automation with the Microsoft.NET Web Services framework
expanding suite functionality to include integrated multi-channel contact center, sales, marketing and professional services applications
increasing mobile connectivity with laptop and Pocket PC tools
improved product scalability and internationalization
adopting a market message centering on the emerging concept of "Service Lifecycle Management" that clearly differentiates Astea's true product functionality and distances the company's offerings from those of homogenous CRM and ERP providers
a clear movement among companies to spend their rationed IT budgets on enterprise business process improvements that emphasize cost containment, operational efficiency, customer service and actionable customer intelligence

In the United States, a major consumer electronics retailer is implementing Alliance v6 as its installation scheduling system for home theater systems. The Astea software will automate customer service processes between points of sale in hundreds of stores nationwide to dispatching installers for the in-home customer service. After this contract was received in the third quarter of 2002, the retailer in the fourth quarter contracted to expand its v6 installation to manage maintenance of the point of sale systems and other capital equipment in all its stores.

In the United Kingdom, a leading contractor for building maintenance and repair services and insurance claims assessments selected Alliance v6 for the software's capabilities to manage large amounts of data and automate communications with many third parties. Alliance v6 will enable the company to integrate and elevate automation of its business processes with the latest Web and mobile technologies.

In Australia, a tier-one telecommunications and cable TV construction and maintenance services company chose Alliance v6 to support expansion of its sales and service activities, improve front- and back-office operational efficiencies and create real-time visibility of all enterprise operations.

Other early Alliance v6 adopters include leaders in IT professional services and major international manufacturers of medical and industrial equipment. System configurations have consistently called for more users than Astea's earlier Alliance products and greater enterprise functionality that integrates upgraded service delivery with sales and back-office processes.

"Alliance v6 has solid traction, even in these challenging times of restrained corporate spending, which speaks volumes about how well the product has been received in the marketplace," said Zack Bergreen, Astea's chairman and CEO. "Enterprise software that demonstrates clear return on investment continues to be reviewed favorably. We have reason to be excited about our business, the momentum that v6 is generating and our prospects moving forward."

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea products, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Circuit City Expands Astea Solution

2003-02-19T00:00:00-05:00

In addition to installation services for customers, leading retailer will use Astea Alliance CRM suite to manage maintenance of in-store equipment at more than 600 stores.

Horsham, PA, February 19, 2003 — Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced that Circuit City Stores, Inc. (NYSE: CC) is leveraging its Astea Alliance CRM suite functionality and scalability to support another part of its store operations.

Circuit City will expand its Astea Alliance configuration to manage maintenance of Point-of-Sale systems and other in-store equipment at more than 600 Circuit City stores. Last September, the company selected Astea Alliance to manage scheduling for in-home installations of products such as home theater systems.

“Astea Alliance will provide Circuit City with a single solution for two previously discrete business processes—customer-facing installation services and internal store equipment support,” said Joe Cipolla, vice president management information systems for Circuit City. “Expanding our existing Astea Alliance solution saves implementation time and costs on the store services system compared with implementing a separate software.”

“Two new modules are being added to the Astea solution Circuit City uses to schedule and coordinate installations. The new modules will provide scheduling and develop work histories for in-store maintenance. In addition, the modules will provide a more integrated inventory parts tracking system,” said Zack Bergreen, president and chief executive of Astea International. “The functionality and scalability of Astea Alliance will enable Circuit City to further increase operating efficiencies, reduce software expenditures and lower IT support costs.”

The Astea Alliance suite being deployed by Circuit City includes integrated Web-based functionality for Contact Center, Field Service, Logistics, Contract Management and remote-access Employee Portals.

About Circuit City Stores, Inc.

With headquarters in Richmond, Va., Circuit City Stores, Inc. is committed to excellence in customer service. Knowledgeable, well-trained product specialists coupled with an industry-leading product selection of brand-name consumer electronics, personal computers, software, movies, music and games create a top-rated shopping experience. Circuit City Stores operates 611 Circuit City Superstores in 159 markets giving it more locations in more markets than any other consumer electronics specialty retailer. For more information visit http://www.circuitcity.com.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

# # #

© 2003 Astea International Inc. Astea and Astea Alliance CRM are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Integrated Web and Mobile Capabilities of Astea Alliance Suite Aid Building Maintenance Company’s Personalized Service

2003-02-05T00:00:00-05:00

Leading contractor for building repair services selects Astea solution for its capabilities to manage large amounts of data and automate communications with many third parties.

Horsham, PA, February 5, 2003 — Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced the selection of its Astea Alliance CRM suite by The Building Maintenance Company Limited of the United Kingdom.

A pure service provider, The Building Maintenance Company is a leading contractor of building maintenance and repair services for the retail and insurance industries and also serves as an outsource for insurance claims assessments. A key to the company’s success is that its entire enterprise is based on reliable, highly personalized customer service and relationship management. Astea Alliance will enable the company to integrate and elevate automation of its business processes with the latest Web and mobile technologies.

“Our work involves the collection, collation and assimilation of large amounts of data and communication with many third parties,” said Paul Addison, finance director of The Building Maintenance Company. “It was essential that any new system provide integrated email messaging to streamline approval processes, and integrated mobile capabilities for our staff of claims assessors. Being Web-based, Astea Alliance will also allow our customers and, in turn, their customers unprecedented access to information, which will further strengthen the bonds of our business relationships.”

The search for a new customer service/relationship system was driven by the principal goal of satisfying customers’ evolving needs. Other business drivers included cost containment and improved cash flow through elimination of paper-based processes and automating communications. Astea Alliance was chosen over competitive products for its capabilities to:

Help drive the company forward
Aid delivery of high-quality service
Simplify and automate processes
Support employees
Increase value for money in terms of both service delivery and customer communication.

Paul Addison commented, “The functionality of the Astea Alliance system will make life much easier for our staff and customers. Our existing processes currently tell us what we need to do, while the Astea software will actually do more work for us. A simple example: We are now told that people need to receive a letter. The Astea software will give us the letter.”
The Building Maintenance Company’s Alliance suite configuration includes nine fully integrated software applications: Alliance Field Service, Alliance Contracts, Alliance Logistics, Alliance Contact Center, Alliance Support, Alliance Sales Process, Alliance Orders and Alliance Pocket PC.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, Alliance CRM suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea Alliance solutions manage the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

# # #

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea Survey Finds That CEOs Fail to Back their Support of Field Service with Requisite Investment

2002-12-02T00:00:00-05:00

CEOs View Field Service as Vital Product Differentiator But Half of Their Companies Have No Plans to Invest in Field Service Automation this Year

Horsham, PA, December 2, 2002-The great disconnect between CEOs' perceived value of field service and their willingness to invest in field service automation seems to be widening. A recent survey of more than 3,500 field service professionals and their senior managers discovered a major divergence between the importance placed on field service by CEOs and the commitment companies are showing to realize the potential returns of field service through automation.

The survey, conducted by Astea International, Inc., (NASDAQ: ATEA), found that of the nearly 1,900 respondents who claim direct decision making power when it comes to field service - 56% of CEOs view field service as playing a vital role in their sales and marketing mission, either as a profit center or a product differentiator, but only 42% of those chief executives expected to expand their field service budgets in the coming year. Even more surprising, of the companies that are expecting to invest in upgrading and automating field service, 40% expect to spend less than $250,000 on such initiatives, an amount unlikely to allow for any real gains in field service automation.

The findings come on the heels of recent report by Marc McCluskey published in the AMR Research Report, August 2002, "Service Lifecycle Management (Part 1): The Approaches and Technologies to Build Sustainable Competitive Advantages for Services." In this report, McCluskey found that "services businesses…generate 40% to 50% of a manufacturing company's profits and 25% of its annual revenue." Yet, the same report indicates that company's "IT spending favors the product business over services to the tune of only 20% of the overall spend being directed toward services."

"Clearly, C-level professionals realize the importance of field service, but somewhere between this perceived value and the organization's investment commitment, there is a breakdown within the organizations," says Zack Bergreen, CEO of Astea International, a leading provider of Service Smart, Enterprise Proven CRM solutions. "Thirty two percent of CEOs rank field service as a potential point of additional sales. Yet investment woefully trails the CEO's stated commitment to supporting field service and benefiting from it-as both a revenue source and competitive advantage."

The gulf is also apparent in employee attitudes toward field service. For instance, while 24% of CEOs say that field service represents a vital product differentiator for their organization, only 8% of field service professionals believe that management takes such a progressive approach when supporting and allocating resources for field service.

"In tightening markets, service often stands as a last defense in maintaining prices and profitability," says Bergreen. "Organizations that can make good on promises for excellent service and perform it at reasonable costs will be the ones that weather the turbulent economy."

Astea International (www.astea.com), which works with leading field service organizations worldwide, offers the following suggestions for overcoming the disconnect in field service:

1. Communicate the value of a present customer in terms of replacement costs. At a time when new customers are hard to find, the value of retaining current customers increases. If it previously took five sales calls at $1,000 per call to secure a new account, today it could take 15 calls, resulting in an exponential increase in costs. CEOs must strive to communicate this point at every level of the organization, quantifying and sharing real costs at every possible turn.

2. Invest in technology and tools. In the survey, it was discovered that nearly one-third of field support personnel who responded believe their technology lags behind the rest of the organization. CEOs need to support their conviction with real technology investment, and if they have done so, ensure that the investment is optimized.

3. Empower employees, customers and partners. Field support personnel are the ones most likely to become overwhelmed working on the front lines of commerce. By empowering employees and customers with knowledge repositories and communications links that reduce workload and resolve challenges more efficiently, field service personnel will quickly realize and value the role they play within the organization.

4. Move information closer to the boundaries of service. For Field Service personnel to be and feel effective, they must be armed with real information about the customer relationship. By delivering this information to the field across multiple platforms, mobile field service personnel can optimize their value for the organization and the customer.

5. Recognize, reward and motivate. All of the technology in the world cannot replace the primary need that drives most employees: recognition for their contribution. Those organizations that best communicate the value of field service are also those that systematically recognize the impact that field service has on the bottom line.

About Astea International

Astea International Inc., (www.astea.com), is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationships from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales, to providing world-class support that drives business.

This press release may contain forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Eye Care Innovator Optos Sharpens Clarity and Focus of Global Vision with Astea CRM Suite

2002-11-26T00:00:00-05:00

Service orientation of Astea CRM will aid medical company's commitments to doctor partners, FDA compliance and maximizing business metrics.

Horsham, PA, November 26, 2002-Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven Customer Relationship Management (CRM) solutions, today announced that Optos plc, an emerging global company in revolutionary retinal diagnostics technology, has selected the Astea AllianceEnterprise Suite to automate management of customer support, equipment service and sales operations. AllianceEnterprise will be implemented at the Optos North America facility in Marlborough, Massachusetts and will be integrated with the company's financial and ERP systems at Optos plc headquarters in Dunfermline, Scotland.

"The service-oriented nature of Astea AllianceEnterprise CRM reflects Optos' commitment to true partnership with its customers," said Jane Naish, the company's technical manager. "Optos provides the equipment that delivers the Optomap® Retinal Examination and works with our doctor partners to achieve increased patient care and satisfaction. Using AllianceEnterprise, Optos' clinical, technical and marketing support representatives will have a complete understanding of each customer's circumstances and needs."

The Optomap exam delivered by Optos' ultra-wide-field retinal imaging equipment is revolutionary technology that plays a key role in the early detection and prevention of many eye conditions that can affect not just sight but overall health too. Optos provides the equipment and support services to eye care professionals through its pay per patient fee system, Access Technology Now (ATN). This business model, which avoids an upfront capital outlay, serves to make the technology available to more eye care professionals and increase the quality of care for more patients.

Since placing its first system in August 1999, Optos has grown its base to hundreds of customers, and by design most are in the United States. Aside from the size of the U.S. eye care market compliance with FDA regulations is helping to validate the Optomap technology for easier acceptance in other world markets.

"Astea's global presence and AllianceEnterprise deployments at other FDA regulated companies perfectly aligned with Optos' CRM selection criteria," said John Reed, Astea vice president of sales. "Also, their pay-per-use strategy versus outright equipment sales heightens their reliance on strong customer partnerships and the 'Service Lifecycle Management' direction that Astea has taken with AllianceEnterprise."

Service Lifecycle Management (SLM) is as leading edge to business process automation as Optomap is to eye care. The Astea solution calls for integrating AllianceEnterprise CRM with Optos' existing manufacturing ERP and corporate financial systems-so all operate synergistically to maximize business metrics such as customer loyalty, revenue opportunities, profit and market share.

"As with the vision driving the successful rollout of Optomap technology, Optos' selection of AllianceEnterprise CRM will prove to be as farsighted and innovative for managing assets and customer relationships in a global marketplace," predicts Reed. "In addition to its foundation product, the company is developing additional products and services for use by eye care professionals worldwide. The upside is tremendous and AllianceEnterprise will be instrumental for Optos to realize their true business potential."

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.
More information about Optos and Optomap Retinal Examination is available at www.optos.com.

© 2002 Astea International Inc. Astea and Astea AllianceEnterprise Suite are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea Reports Third Quarter Profit

2002-11-12T00:00:00-05:00

Software licensing revenues surge following introduction of Astea AllianceEnterprise Version 6.0 Web-based architecture. Company remains on track for strong second half.

Horsham, PA, November 12, 2002- Astea International Inc. (Nasdaq: ATEA), a global provider of Service Smart, Enterprise Proven CRM solutions, today announced financial results for its third fiscal quarter of 2002.

For the third quarter ended September 30, 2002, Astea reported total revenues of $4.8 million compared to revenues of $3.5 million for the third quarter ended September 30, 2001, an increase of 37%. The Company reported net income for the quarter of $229,000 or $0.02 per fully diluted share compared to a net loss of $560,000 or ($0.04) per fully diluted share for the same period in 2001.

For the nine months ended September 30, 2002, Astea reported revenues of $12.1 million compared to revenues of $12.8 million for the nine months ended September 30, 2001. The Company reported a net loss of $1.6 million or ($0.11) per fully diluted share for the first nine months of 2002 versus a net loss of $587,000 or (0.04) per fully diluted share for the same period in 2001.

"Introduction of Astea's new Web-based architecture with AllianceEnterprise Version 6.0 in August helped sales performance in September," said Zack Bergreen, president and CEO of Astea International. "Astea finished the quarter with building momentum which is consistent with our earlier forecasts for improved operating results beginning in the second half of 2002."

Astea increased software-licensing revenues by 238% to $2.4 million in the third quarter compared to $710,000 last quarter. Compared to the third quarter of 2001, when licensing revenues were $777,000, the increase was 207%. For the nine months ended September 30, 2002, software-licensing revenues were slightly ahead of revenues for the same period in the prior year.

Coinciding with the introduction of AllianceEnterprise Version 6.0 and the upturn in sales, investments in sales and marketing and other expenditures for software license fees, professional services and administrative fees increased slightly in the third quarter of 2002 to approximately $4.6 million versus $4.1 million for the third quarter of 2001. For the nine months ended September 30, 2002, total costs and expenses remained relatively flat at $13.6 million compared to $13.7 million for the same period in 2001 due to ongoing cost containment.

The soaring software licensing revenues offset slight declines in professional services and software maintenance revenues to approximately $2.5 million for the third quarter of 2002 from approximately $2.7 million for the third quarter in 2001. For the nine months ended September 30, 2002, professional services and software maintenance revenues were approximately $7.5 million compared to $8.3 million for the same period in 2001.

Astea attributes the net loss for the first nine months of 2002 to worldwide market conditions that have severely depressed demand for enterprise software. The Company believes that the introduction of its AllianceEnterprise Version 6.0 products is well timed to maximize opportunities in a slow market recovery. The Company remains on track to increase revenues and expects operating results to continue to improve in the fourth quarter of 2002.

Third Quarter Highlights

Astea announced the general availability of AllianceEnterprise Version 6.0, which debuted the Company's next generation Web-based architecture for integrated Web and mobile CRM applications. AllianceEnterprise enables equipment manufacturers, distributors and pure service providers to improve operating costs, profit margins and market share by integrating and optimizing business processes for marketing, sales, product service and customer support.
Circuit City Stores, Inc. (NYSE: CC) led the list of new customer additions. Circuit City selected Astea AllianceEnterprise for its new Installation Scheduling System to streamline business processes between in-store point of sale and in-home installation of consumer electronics such as home theatre systems.
Astea and Telcordia Technologies, one of the world's largest providers of operational support systems to the telecommunications industry, jointly announced a VAR agreement whereby Astea Alliance PocketPC, an AllianceEnterprise Suite application, will be utilized to provide mobile PDA access to the Telcordia Force workforce management product.
New Astea AllianceEnterprise Suite capabilities stimulated sales within the Company's existing customer base. National IT services provider QualxServ was among customers electing to migrate from their Astea Dispatch-1 legacy system to an Astea AllianceEnterprise Web and wireless solution. Verizon Connected was among customers electing to expand their existing AllianceEnterprise configuration.
Following the appointments earlier this year of new executives to lead sales, marketing and customer service, and in anticipation of the August introduction of AllianceEnterprise V6.0, the Company began to increase its investments in the future. Astea's direct sales force was expanded and realigned to capitalize on current opportunities in targeted vertical markets. The Company also refined its marketing direction and laid the groundwork to leverage Astea's historical thought leadership in equipment service, sales and enterprise systems integration technologies for the emerging market of "Service Lifecycle Management" (SLM). Astea-engineered SLM solutions will increase integration and collective customer focus of front- and back-office business processes, which will empower Astea users with strategic advantages to grow profit and market share. Astea deployments will offer businesses an even greater value proposition than they do today, and far greater return on investment than tactical solutions such as ERP and CRM where benefits are confined to controlling operating costs of specific business processes.

Astea will host a conference call that will be broadcast live over the Internet at 10:00 am on Tuesday, November 12, 2002, to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com by clicking on "Investors" located on the home page, far left column, and then "Overview." To listen to the live call, please go to the web site at least fifteen minutes early to register, download, and install any necessary audio software. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

© 2002 Astea International Inc. Astea is a registered trademark and AllianceEnterprise Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission. All forward-looking statements included in this document are based upon information available to Astea International Inc. as of the date hereof, and Astea International Inc. assumes no obligation to update any such forward-looking statements.

For More Information Contact:
Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

QualxServ Migrating Professional IT Services Management to Astea AllianceEnterprise Suite

2002-10-28T00:00:00-04:00

AllianceEnterprise Web and mobile capabilities will enable national IT services provider to extend management efficiencies from field locations where services are delivered.

Horsham, PA, October 28, 2002-Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced that Astea Dispatch-1 customer QualxServ is upgrading to the advanced Web and mobile capabilities of Astea AllianceEnterprise Suite. QualxServ delivers professional IT services from hundreds of locations throughout the United States and is an authorized service provider for major manufacturers.

"Astea AllianceEnterprise will provide QualxServ with the greatest integration of new technology tools for managing relationships in the field where our professional services are delivered," said Robert D. Crawford, QualxServ vice president of technical support services. "A mix of features, such as AllianceEnterprise's Web Services framework, project management, employee and customer portals, and mobile capabilities will improve the efficiency and costs of service delivery for the high volume break / fix business and large-scale projects that QualxServ undertakes."

QualxServ's résumé includes many equipment installation and service deployments that involve multiple projects and customers at thousands of locations. The company maintains numerous OEM service relationships.

"It is always a pleasure to see a customer who has effectively deployed an earlier Astea solution upgrade to our latest generation products," said John Reed, Astea vice president of sales. "QualxServ is an excellent example of our Dispatch-1 community moving forward with the new Astea AllianceEnterprise platform for even greater value and benefits."

Astea and QualxServ have shared a business relationship since QualxServ was created from the sale of Getronics' Alliance Managed Services business to a group of Wall Street investors and senior company management.

"Astea's professional services group was very helpful during QualxServ's startup phase with implementation of Dispatch-1," recalls Crawford. "The fundamental functional design of Dispatch-1 has been carried forward and expanded with AllianceEnterprise, so we're still leveraging our initial investment in Astea as we take our service management infrastructure to new levels of technology and capability."

Among other companies in the process of migrating from Astea Dispatch-1 to Astea AllianceEnterprise are office automation retailer Northern Business Systems, HVAC manufacturing and service leader McQuay International, Toshiba's Australian Electronic Imaging Division and Australian national business communications provider Panaseer.

About QualxServ

QualxServ (www.qualxserv.com) specializes in deployment and field maintenance services for Web enabling technologies and is an authorized service provider for major manufacturers of notebooks, desktops, workstations, servers, cluster servers, disk arrays and network storage products. QualxServ also provides expert services for the installation and configuration of intelligent modems, network processors, bridges, routers, DSL, cellular RF and satellite earth station equipment including antenna pointing and re-pointing. Service is QualxServ's first and only business with hundreds of locations in metropolitan areas throughout the U.S.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea appoints Professional Services Manager

2002-10-15T00:00:00-04:00

Sydney, 15 October, 2002 - Astea International has announced the appointment of Steve Scott to the position of Professional Services Manager, Asia Pacific.

"The Professional Services Manager role is an important one for Astea, with its primary focus being the ongoing management of, and liaison with, the company's existing client base," said Paul Rahme, managing director, Astea International, Asia Pacific. "In turn, it demonstrates and upholds the company's commitment to work with our clients to ensure they are getting the most out of our CRM solutions."

Working across Astea's entire range of solutions, Steve will be providing professional services such as business process and business re-engineering consulting to clients in addition to software development work as required.

"Business process consulting in IT is really a matter of aligning the software with the actual business process," says Steve. "A lot of people talk about the software being the system, but it's not - it's just part of the system. The business process, the participants in the process, the customers, the products and services... they're all part of the system and that's what I hope to show Astea's clients when I work with them."

Steve comes to Astea fresh from E-Mall Internet Marketing; an Internet Marketing and IT Consulting business he formed in 1999. In this role, Steve worked extensively with Astea, managing projects for the company involving Electroboard, Marconi Australia, Port of Portland and Sagem Australasia.

Prior to E-Mall Internet Marketing, Steve spent 13 years at Repco Equipment Company; an importer, distributor and provider of after-sales service and support for a range of automotive service industry equipment with sales of approximately AUD$12 million per year. Three of these years were spent as National Service Co-ordinator (including the management of a national call centre and co-ordination of Repco's national field service network); the remaining 10 were spent as National Technical Manager, with responsibilities for managing a computer and printed circuit board repair facility, product software development and enhancement and communication and consultation with design and software engineers at supplier companies in the USA, Italy, Denmark and Spain.

Steve holds an Associate Diploma of Electrical Engineering, a Master of Business Administration degree and is currently studying for a Bachelor of Science (Computing) degree from Macquarie University.

A keen Brisbane Broncos fan, Steve loves to watch sport with his wife in addition to playing tennis and running in his spare time.

About Astea International Inc.

Astea International Inc., founded in 1979, is a global supplier specialising in Customer Relationship Management (CRM) solutions that provide companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centres, field service, professional services and mobile CRM.

Established in Australia in 1993, Astea has assisted companies such as Toshiba, Coca-Cola, Marconi and Logica to increase business efficiencies by collapsing multiple, interdependent business processes into a consolidated enterprise management system. Strategic partners, among others, include, Professional Advantage, Computer Associates, iTouch, Datacom, TEIMS Technologies and Hopewiser.

Information on Astea and its products is available at www.astea.com.au

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Circuit City Selects Astea Solution for Installation Scheduling System

2002-10-07T00:00:00-04:00

More than just a store, Circuit City installs products as part of the shopping experience. Astea technology will streamline the process between point of sale and in-home installations.

Horsham, PA, October 7, 2002- Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced that Circuit City Stores, Inc. (NYSE: CC) has selected Astea AllianceEnterprise Suite software for its new Installation Scheduling System.

At Circuit City stores, making a purchase isn't the end of the shopping experience. As consumer electronics have grown from television sets to complete home theater systems, the leading retailer has kept pace with its customer service focus by introducing new programs to ensure the most pleasing shopping experiences-both in-store and after purchase with installation services.

"We believe the growing installation business will benefit greatly from the flexibility of the Astea software and will enable us to better schedule our network of installers," said Lou King, General Manager - National Installations, Circuit City.

"Circuit City has a long established reputation for leveraging advanced technology to deliver differentiated services," said Zack Bergreen, CEO of Astea International. "We are very excited to work with such a leading retailer in integrating customer touch points to provide truly innovative support to their consumers."

About Circuit City Stores, Inc.

With headquarters in Richmond, Va., Circuit City Stores, Inc. is committed to excellence in customer service. Knowledgeable, well-trained sales counselors coupled with an industry-leading product selection of brand-name consumer electronics, personal computers, software, movies, music and games, create a top-rated shopping experience. Superior customer service extends beyond sales counselors to include such service equities as Price Match Plus, Receipt Tracker and a Hassle-Free Return policy. Circuit City's Web site, CircuitCity.com, provides shoppers with extensive product information, direct shipment of purchases, real-time inventory status of products in stores and the ability to order online and pick up at a store. Circuit City's commitment to helping American families and youth is evident in its teaming with Upromise, Inc., which allows customers an innovative way to save money for college in tax-advantaged accounts with leading financial institutions. Circuit City also helps strengthen communities as the official sponsor of ImageMakers, the Boys & Girls Clubs of America's national photography contest. Circuit City operates 606 Circuit City Superstores and 17 mall-based Circuit City Express stores in 159 markets. For more information, visit www.CircuitCity.com.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

# # #

© 2002 Astea International Inc. Astea, Astea Alliance Pocket PC and Astea AllianceEnterprise Suite are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea Recognized With EnterpriseVision Award

2002-09-30T00:00:00-04:00

Horsham, PA, September 30, 2002 - Astea International Inc. (Nasdaq: ATEA), the global provider of software solutions for field service and integrated Customer Relationship Management (CRM), was recognized with a "Best Vendor Presentation" award and nominated in three other award categories at EnterpriseVision 2002 recently held in San Diego. Awards were voted by EnterpriseVision attendees who are IT consultants, systems integrators, total solutions providers and external services providers that met to discuss proven and emerging IT solutions for mid-size to Fortune 1000 customers.

Astea was also a finalist for "Best Enterprise Vendor," "Best Enterprise Solution" and "Best Alliance Strategy" awards.

"EnterpriseVision provides an excellent forum to network with many potential distributors of Astea solutions in a comfortable, focused and professional setting," said Astea vice president of sales John Reed. "We were glad for the opportunity to participate and pleased that Astea and our product roadmap with Astea AllianceEnterprise CRM solutions were so well received."

About Vision Events

Vision Events, a Gartner, Inc. (NYSE: IT and ITB) company, is a leading producer of highly focused business events that bring resellers and end users together with leading and emerging vendors in private boardroom appointments to form strategic partnerships and secure new business in the technology sector. Additional information about Vision Events can be found at http://www.visionevents.com.

About Gartner, Inc.

Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients understand technology and drive business growth. Gartner's divisions are Gartner Research, Gartner Consulting, Gartner Measurement and Gartner Events. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, and has 4,300 associates, including 1,200 research analysts and consultants, in more than 90 locations worldwide. The company achieved fiscal 2001 revenue of $952 million. For more information, visit http://www.gartner.com.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

© 2002 Astea International Inc. and Astea AllianceEnterprise Suite are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Fujitsu Services in Belgium Managing IT Services Delivery with Astea AllianceEnterprise

2002-09-26T00:00:00-04:00

Implementing 'best business practices' methodologies with Astea software enhances leading IT provider's competitive differentiators and service delivery to customers.

Horsham, PA, September 26, 2002 - Astea International Inc. (Nasdaq:ATEA), the global provider of Field Service and integrated Customer Relationship Management (CRM) solutions to equipment and service companies, announced that Fujitsu Services NV in Belgium, part of Fujitsu Group, a leading provider of customer-focused IT and communications solutions for the global marketplace, has gone live with service management applications of the Astea AllianceEnterprise Suite. Fujitsu is using AllianceEnterprise to manage delivery of IT services.

"Customer service is one of the key competitive differentiators that has led Fujitsu to a dominant position in the IT industry," said Michel Jones, general manager of Fujitsu Services NV. "AllianceEnterprise extends our customer service advantages with the 'best practices' methodologies that Astea have learned from working with global service organizations for over 20 years. We view the Astea software not only as the 'best fit' solution for improving how we deliver service today, but also as a catalyst for continually refining our business processes and implementing far greater efficiencies in the future."

Added Jones, "Astea also offered the quickest implementation and a very competitive price for the extent of software and services that went into our solution. This double benefit up front influenced our decision to go with AllianceEnterprise and I'm happy to say that Astea delivered on its promises."

IT support services is a traditional market for Astea, whose AllianceEnterprise Suite solutions can encompass all aspects of multi-national sales and service operations. According to Pat Noble, managing director of Astea Europe, a primary objective of companies in many industries, not just IT, is to increase service contract revenue, but inefficiencies in areas such as sales/service integration, the monitoring of service level agreements and inventory management make it difficult to assess where money is made or lost on services.

"Astea AllianceEnterprise exceeds expectations, not only by its real-time monitoring, reporting, and service process controls, but by enabling companies to design and sell service level agreements that more clearly differentiate Astea users from their competitors," says Noble.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of Field Service and integrated Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services and mobile CRM. The Company offers over twenty years of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea Announces Next Generation Web-based CRM Solution

2002-08-28T00:00:00-04:00

Astea AllianceEnterprise V.6 debuts easy-to-configure Portal technology and enhanced CRM functionality including marketing and multi-channel contact center automation

Horsham, PA, August 28, 2002 - Astea International Inc. (NASDAQ: ATEA), a leading provider of Service Smart, Enterprise Proven CRM solutions, today announced Astea AllianceEnterprise V.6, a comprehensive software suite designed to meet the unique needs of companies that market, sell, support and service mission-critical assets. Designed from the ground-up for the Internet, Astea AllianceEnterprise V.6 helps companies extend relationships from the field to the front office, increase revenue, reduce costs, and improve service consistency across the organization. The software suite consists of modular, fully integrated applications for marketing, sales, customer contact centers, and service. It enables real-time information sharing among local, remote and mobile employees. The new release provides the same robust functionality in use today at hundreds of Astea customer sites, but it has been completely re-architected to be browser-based and portal-driven.

"This is not generic CRM," said Zack Bergreen, president and chief executive officer, Astea. "Astea has taken the initiative to develop technology that addresses the unique challenges faced by companies for which resource downtime is not an option. Our new version integrates seamlessly with Astea's legacy capabilities to deliver immediate business advantages for companies that are committed to raising the bar for customer service."

Web-based Platform
With this release, Astea AllianceEnterprise has moved to a Web-based framework. The result is a rich user experience delivered through a smart client interface, providing the functionality, ease and flexibility-of-use companies demand. It offers the power of portals and browser-based solutions, within a reliable, scalable architecture.

Web-based applications provide one-touch access to all the information within the database in real-time, from virtually anywhere in the world.
The software is designed to give companies a choice of easily deploying on Microsoft SQL Server 2000 or Oracle 9i database applications.
New technology platform provides a series of individualized portals based on users' preferences, roles, and entitlements greatly simplifying system navigation and ensuring content relevance.
Incorporates powerful business process optimization - an innovative approach to defining and executing customer-focused business processes at the end-user and enterprise level.

Astea AllianceEnterprise V.6 is fully compatible with Astea's earlier AllianceEnterprise, ServiceAlliance and SalesAlliance products. Migration to the new suite from Astea's legacy system, Dispatch-1, is also fully supported through the Company's iDAC (integrated Dispatch-1 to AllianceEnterprise Conversion) program.

Support for Global Enterprises
Astea AllianceEnterprise V.6 has been designed at its core to support global enterprises with a comprehensive internationalized product.

Single Database -- Multilingual Data - Astea AllianceEnterprise V.6 suite supports European language (including English, French and German) and double-byte Asian language (including Kanji, Mandarin and Thai) character data to be stored together in a single database. Because multi-national organizations often need to collaborate across country lines, Astea has introduced the unique capability for users in different countries to see data from other countries in their preferred language.
Fully Integrated Global Environments - Astea AllianceEnterprise V.6 also provides seamless translation between time zones, currencies, taxation methods, and other unit-of-measure implications.

Major Upgrades to Existing Solutions
The new suite includes enhanced functionality such as Personalized User Portals, Customer Portal, Knowledge Management, Multi-Channel Contact Center and Marketing automation.

Personalized Employee Portals
The Astea AllianceEnterprise Personal Portal provides a single view of the enterprise, crossing traditional functional silos in order to improve job effectiveness and enhance the end-customer's experience. Employees can securely search, navigate and categorize distributed content, and personalize their experience. They can use the portal to accomplish a wide range of tasks including tracking the sales process from lead inception to closure, increasing the visibility of the entire customer exchange, and automating the contract process to electronically manage document sharing throughout the company.

Customer Portal
The Astea AllianceEnterprise Customer Portal enables companies to provide their customers with controlled access in order to open orders, shipments and payments through a fully secured Web portal. In addition, users can access a wide variety of account information including call logs, and service agreements at any time of the day, providing a low-cost, easy-access, low-touch alternative to address any customer service needs. Used as an additional support channel, this portal provides a direct benefit that ensures customers are getting the information they need, when they need it.

Knowledgebase Portal
The Astea AllianceEnterprise Knowledgebase Portal provides a single point of access to information from many sources worldwide. This enables employees and customers to have access to distributed content as if that information resided in one location. The Knowledgebase provides faster, easier access to relevant data enabling companies to get more value out of their information assets, improve customer service and loyalty, and reduce redundancies in information stores. The provision of fast and comprehensive access to documents enhances the speed, efficiency and quality of everyday operations. Astea AllianceEnterprise Knowledgebase Portal supports many item formats, including Adobe Acrobat PDF, HTML, and Microsoft Exchange messages.

Multi-Channel Contact Center
Astea AllianceEnterprise Contact Center is a multi-channel customer service solution that enables call center personnel to easily resolve service requests, deliver consistent service, minimize operational costs, and cross-sell using intuitive, personalized role-based portals. The software enables companies to efficiently capture, track, manage, escalate, and resolve customer service or support requests - and to identify new sales opportunities. The solution supports all CTI, e-mail, fax, phone, and Web chat communications to serve customers anytime, anywhere. It provides call-center employees access to marketing recommendations, campaign information, and customer profiles.

Marketing Astea
AllianceEnterprise Marketing gives enterprises the information and process workflow management they need to analyze their customers' lifecycles, identify diverse opportunities, and maximize the most profitable relationships. Core capabilities of the Astea AllianceEnterprise Marketing application include:

Campaign Management: Plan and execute multi-stage, event-triggered targeted marketing campaigns. Astea enables coordination across outbound email, online seminars, advertising, inbound and outbound telemarketing, web personalization, event marketing, online lead capture and more. AllianceEnterprise V.6 is designed to optimize relationships, not simply automate efforts. A closed-loop solution, it includes measurement of effectiveness of marketing investment.
List Management: Precisely segment customers and prospects to build highly targeted lists for focused marketing activities. Provides a cohesive view of contacts, prospects and customers, linked to warranty, contract, and service information, in order to automatically identify cross- and up-sell opportunities.
Prospect Management: All leads reside in a single, common database, enabling marketing and sales to coordinate efforts. Provides support of sales funnels to trigger activities and efforts across functions and personnel as prospects move toward becoming customers, shortening sales cycles and improving close rates.
Script Management: Develop effective telemarketing campaigns through the use of flexible, customer-focused scripts.

"We believe this technology architecture catapults Astea ahead of the competition," continued Zack Bergreen, president and chief executive officer, Astea. "The introduction of this product culminates a corporate wide effort, delivering world-renowned functionality already inherently found within the Astea solution in a more accessible vehicle."

Availability
Astea AllianceEnterprise V.6 Web-based and Portal functionality such as Personalized Employee Portals, Customer Portal and Knowledgebase will be available end of Q3 2002. Astea AllianceEnterprise V.6 Marketing and Multi-Channel Call Center applications are expected to be generally available to customers by the end-year, 2002. For more information, please contact the Astea sales organization by phone 1-800-347-7334, e-mail info@astea.com or on the web at www.astea.com.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of integrated Customer Relationship Management (CRM) solutions that provide service-centric companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set includes Sales & Marketing, Contact Center, Field Service, Professional Services and Mobile CRM solutions. Extending relationship from the field to the front office, the Company offers over twenty years of domain expertise, linking disparate business organizations and collapsing the time from contract to cash. Astea AllianceEnterprise manages the entire customer lifecycle from generating leads, to closing sales to providing world-class support that drives business.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

ServicePower Signs OEM Agreement with Astea International

2002-08-06T00:00:00-04:00

Alliance Expected to Accelerate Market Penetration of Workforce Optimization Software

Annapolis, MD, August 6, 2002 -- ServicePower (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, today announced an OEM partnership agreement with Astea International Inc. (Nasdaq: ATEA). As an OEM partner, Astea will embed SERVICEPower technology into its product offerings. Astea specializes in field service and integrated CRM solutions for companies that sell and service capital equipment.

"ServicePower's intelligent workforce optimization software is ideally suited for enhancing our service management solutions with Astea AllianceEnterprise Suite," said Lynn Ledwith, vice president of marketing for Astea International. "It will allow us to further improve our value proposition to field service organizations worldwide, and it will serve as a catalyst for increasing our market opportunities with enterprise CRM solutions for equipment and service companies."

"Astea is recognized as a market leader in providing CRM solutions with best-in-class field service functionality. We are very pleased that they have recognized the value of SERVICEPower and have chosen our scheduling application to upgrade workforce management in their flagship AllianceEnterprise solutions," commented Ian MacKinnon president of ServicePower Inc. "Astea has a solid reputation for expertise in field service management. We believe this agreement will accelerate SERVICEPower's market penetration and yield substantial benefits for both of our companies and clients."

SERVICEPower is designed to optimize the scheduling of field service engineers and technicians, allowing businesses to reduce their service operating costs, meet their Service Level Agreements (SLAs), and improve customer satisfaction and loyalty. Intelligent workforce optimization is new functionality that Astea can offer to its clients as part of this OEM agreement. Expected to be completed by October, development work has already begun to integrate SERVICEPower into V5.X and V6.X of Astea AllianceEnterprise service management applications.

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of field service and integrated Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services and mobile CRM. Astea offers over twenty years of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network.

About ServicePower

ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com/.

Note to Editors: ServicePower refers to the company and SERVICEPower refers to the product.

Press Contacts:
Adele Oliver: (410) 571 6333, a.oliver@servicepower.com
Clare Moulton: (603) 882-2135, mcmcorp@tiac.net

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea Announces Multi-Lingual Wireless CRM Applications

2002-08-05T00:00:00-04:00

Astea Alliance PocketPC applications for sales and service are now available in multiple languages. Toshiba (Australia) is the latest to deploy the new mobile solutions.

Horsham, PA, August 5, 2002-Astea International Inc. (Nasdaq:ATEA), the global provider of CRM solutions for equipment and service companies, announced the availability of multi-lingual versions of Alliance PocketPC wireless applications that extend the capabilities of Astea AllianceEnterprise CRM Suite solutions to personal digital assistants (PDAs). The Astea mobile solutions can be deployed in any European language including English, French and German, and double-byte Asian languages including Kanji, Mandarin and Thai. Toshiba's Australian Electronic Imaging Division is the latest to adopt Astea Alliance PocketPC, and is the using the AllianceEnterprise sales and service applications on Toshiba e740 Pocket PCs as distributed by Toshiba (Australia) Pty Limited Information Systems Division.

Astea's mobile CRM solutions on PDAs and laptops have found acceptance with companies in the U.S., U.K., Europe and Japan as well as Australia, as more organizations look to integrate mobile workforces into their overall CRM strategies.

According to Paul Rahme, general manager of Astea Asia Pacific operations, whose Sydney, Australia office consummated the deal with Toshiba, "The benefits of Alliance PocketPC for businesses include the smaller size, lower cost and portability of PDA devices. Sales and service staff can process important information at the point of service and send data back to the head office for immediate invoicing. The reduced time to invoice has a substantial and positive impact on a company's cash flow."

Astea Alliance PocketPC allows sales and service staff to use CRM applications in areas without mobile phone coverage to record information, and then later send the data directly to their company's infrastructure. The mobile devices can communicate with the Astea AllianceEnterprise Server hosting network via wireless or wire line Internet, intranet, RAS, LAN or WAN connection.

Astea Alliance PocketPC benefits include:

Faster Revenue Recognition: Sales personnel enter sales orders directly, so orders can be immediately placed and uploaded to financial systems. Service personnel capture billing information at the time service is rendered, thus minimizing disputes and accelerating time to money.
Operational Efficiency: Data is captured and entered only once--in the field, at the point of service--reducing manual processes, paper reporting, and back-office administrative costs. PDA displays step service personnel through the sequence of posting service/problem/repair codes, materials used, time and travel details, and other reimbursable expenses.
Superior Sales and Service Performance: Easy, convenient access to sales, service and product data shared through the Astea AllianceEnterprise solution enables fast, ad hoc data lookup from the field, promoting higher levels of service and improved capabilities to recognize and close new sales opportunities.

"PDAs are easier and more convenient for mobile staff to use," emphasizes Rahme. "Record access and data entry are more immediate than with laptops, which are less portable and require time to boot. Astea Alliance PocketPC represents a new era in CRM technology that affords companies an unprecedented ability to work electronically, share information and optimize service and sales opportunities without being tethered to a company's technology infrastructure."

About Astea International

Astea International Inc. (www.astea.com) is a global supplier of Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services and mobile CRM. Astea offers over twenty years of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea's AllianceEnterprise Selected for Customer Relationship Management at McQuay International

2002-07-31T00:00:00-04:00

Global leader in HVAC systems relies on Astea's strong product functionality and domain expertise in equipment service processes to support North American operations.

Horsham, PA, July 31, 2002 - Astea International Inc. (Nasdaq:ATEA) announced that McQuay International has selected Astea AllianceEnterprise CRM Suite applications to upgrade sales and service automation processes in North America. The Astea software will be integrated with McQuay's back-office applications for general ledger and installed equipment inventory.

McQuay will deploy AllianceEnterprise sales force automation throughout the United States and Canada. AllianceEnterprise equipment service management will be implemented in McQuay's Canadian Service Operations as a prelude to a larger implementation throughout the United States, which currently utilize Astea's older Dispatch-1 system.

"McQuay is on the way toward dramatically increasing sales and service efficiencies in North America with our integrated AllianceEnterprise solution," said Lynn Ledwith, vice president of marketing at Astea International. "Together, we've identified many areas where AllianceEnterprise will improve business process and collectively yield a substantial return on investment for McQuay."

The return on investment will come from infrastructure improvements that will empower McQuay employees to raise productivity and customer focus. Many manual procedures will be replaced with AllianceEnterprise's integrated, interactive, automated processes. The consolidated management system for both sales and service operations will enable all end users to work with a uniform view of real-time product, service and customer data. The new business efficiencies made possible with AllianceEnterprise will drive major gains in customer satisfaction, revenue recovery and new revenue generation for McQuay, while improving operating overhead cost avoidance.

McQuay is a global leader in the manufacture, sales and service of heating, ventilating and air conditioning (HVAC) equipment for commercial, industrial and institutional facilities. The initial goal of the company's North American Service Headquarters in Staunton, Virginia was to find a new-technology service management system for their Canadian offices, which are not connected to their Astea Dispatch-1 system. Astea AllianceEnterprise prevailed in competitive evaluations of leading products from vendors in the United States and Canada.

"Astea has advantages of strong product functionality and domain expertise when it comes to understanding our business processes," said McQuay Project Manager Mike Andersen "The Astea AllianceEnterprise solution also comes with a much lower cost of ownership."

"Few systems offer true enterprise solutions," continued Andersen. "Many that we evaluated had neat communications features as does Astea, but we need comprehensive service functionality, for example, integrated inventory management which AllianceEnterprise delivers."

About Astea International

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

New Astea Marketing Executive Sees Accelerated Growth Opportunities in CRM Market

2002-07-29T00:00:00-04:00

Astea continues to build significant corporate momentum and is poised for market leadership. Vertical Focus, Product Excellence Seen as Key to New Growth

Horsham, PA, July 29, 2002 - Astea International (NASDAQ: ATEA), a global supplier of Customer Relationship Management (CRM) software, has named Lynn Ledwith as vice president of marketing. As a senior executive, Ledwith will add her industry expertise to Astea's marketing leadership to help drive the company to a new level of excellence.
Ledwith brings more than fourteen years of enterprise software marketing and technology experience to Astea, most recently with powerhouses such as Hewlett-Packard Company (NYSE: HPQ), Bluestone Software, Inc. and Unisys Corporation (NYSE: UIS). She will be responsible for the development of marketing strategy, and for designing and implementing comprehensive marketing programs. She will direct the company's branding, and oversee all product marketing, lead generation, event marketing, as well as public and analyst relation efforts.

According to Zack Bergreen, chairman and CEO, Astea, "Astea's corporate growth strategy continues to gain rapid momentum - we're attracting world-class executives like Lynn with our aggressive new sales strategy and compelling value proposition. Lynn has the expertise, vision and passion to help Astea boost its leadership position in the CRM market for companies that sell, service and support equipment."

He added, "Astea is known largely from its history as a dominant provider of software solutions for field service management, but we have since moved beyond 'point' solutions to integrate all customer-facing business processes-from lead generation to customer life-cycle management. Our core expertise in service management is clearly a competitive differentiator when a company's enterprise CRM must include equipment service."

According to Ledwith, "The opportunity at Astea is significant - the company has only begun to tap a growing market for CRM solutions to companies that sell and support equipment. By maintaining our niche focus, we can capitalize on the widely recognized functional superiority of our products. We are a company on the move - uniquely poised to capture a large, untapped market opportunity."

About Astea International

Astea International Inc. (www.astea.com) develops, markets and supports Customer Relationship Management (CRM) solutions for companies that sell and service equipment, or sell and deliver professional services. Astea's CRM solutions are used by companies in information technology, healthcare, industrial controls and instrumentation, retail systems, imaging systems, facilities management, telecommunications and other industries to improve operating costs, revenue recovery, revenue generation and customer loyalty. Astea offers over twenty years of related domain expertise and a worldwide sales and service network.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea Ships AllianceEnterprise Version 5.5 CRM Software

2002-07-22T00:00:00-04:00

New release of Astea's flagship product builds on industry leading field service management and mobile applications for Microsoft and Oracle databases.

Horsham, PA, July 22, 2002 - Astea International Inc. (Nasdaq:ATEA), the global provider of CRM solutions for equipment and service companies, announced that it has begun shipments of its AllianceEnterprise CRM Suite Version 5.5. The new software extends companies' business flexibility to make split-second decisions and provide customers with superior levels of service. The software is designed to give companies a choice of easily deploying AllianceEnterprise on Microsoft SQL Server 2000 or Oracle 9i database applications.

While providing continuing support for Microsoft SQL Server, AllianceEnterprise Version 5.5 expands Astea's targeting of the $2.4 billion Oracle database market with CRM solutions that emphasize equipment service. AllianceEnterprise features industry-leading software functionality and fully integrated Web and mobile tools that allow companies to leverage superior product service to customers as a market differentiator.

"Astea is surpassing the competition with smarter, more flexible technology solutions and cost-effective implementation strategies that fit tightened IT budgets," said Zack Bergreen, president and CEO of Astea International. "With this enhanced Oracle-friendly solution, Astea significantly strengthens its targeting of Oracle-based companies and can expand its relationships with Oracle-savvy systems integrators."

AllianceEnterprise Version 5.5 includes new functional features and performance enhancements--many requested by Astea clients--to further increase a business' operational flexibility and service revenue generation. Highlights include:

Upgrades to Astea Alliance Laptop for Service: New capabilities for contract quotations, sales quotations and material handling are added to AllianceEnterprise's popular mobile option for field service technicians.
Integrated Management of Field Change Orders: Version 5.5 enables Astea clients to automatically issue service and repair orders to expedite remedies for systemic product defects.
Equipment on Loan: Enhanced asset management allows Astea clients to track equipment on loan to customers for product evaluation or while a customer's equipment is being repaired.
Other Version 5.5 enhancements refine AllianceEnterprise's billing, taxation, payments, project management, inventory, report presentation, and remote (mobile device) data search capabilities.

"Existing and future clients benefit from Astea's commitment to incorporate the best practices and suggestions of our installed base into every product release," said Bergreen. "Working with clients has always enabled Astea to deliver the most effective business solutions for the needs of enterprises that are serious about managing their demand chains to drive shareholder value."

About Astea International

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea and Simply Wireless Join Forces to Deliver Wireless CRM Applications

2002-07-16T00:00:00-04:00

Horsham, PA, July 16, 2002 -Astea International Inc. (Nasdaq: ATEA), a leading global CRM software developer, announced today that Simply Wireless, a pioneering Wireless Networking company, is their preferred installation and maintenance partner for wireless network integration of Astea's AllianceEnterprise Suite software to its Asia Pacific customers. The partnership aims to accelerate and enhance the way CRM tools are utilized by an increasingly mobile workforce.

Simply Wireless will help Astea customers gain extended use of their CRM solutions across business networks into untethered devices such as laptops, notebooks and PDAs. Acting as a reseller for the AllianceEnterprise Suite solution, Simply Wireless will foster education, working with clients to show how CRM strategies enhance the potential of any mobile work force.

"The markets Astea serves-IT, healthcare, industrial controls and process, retail and sales-to-service environments-consist of businesses that stand to gain the best competitive advantage from using wireless applications," says Jeff Rollanson, VP of Alliances at Simply Wireless.

"Astea shares our understanding of how wireless technologies expand the potential of CRM software to further automate sales and service business processes, increase operational efficiencies and impact positively on the bottom line. The combination of our business efforts means driving methods through which customer contact can be streamlined across multiple local, national and global touch-points. The truly flexible, mobile enterprise of tomorrow will be edgeless, spanning convergent networks to draw collaborative projects together from all over the world. We are very excited to be working with such a progressive organization such as Astea. Each business is well placed to intelligently use respective competencies to keep mutual customers at the forefront of modern business practice."

"The combination of Astea's Mobile CRM solutions with Simply Wireless' Bluetooth solutions provides users with a seamless means of deploying a business process solution and a technology-based delivery solution," said Jon Devine, general manager of Astea Asia Pacific. "This partnership provides opportunities for both companies to offer complete mobile solutions to organizations who want a seamless link between their call centers and their field operations. The agreement also opens up avenues for co-operative joint marketing opportunities."

This is another important alliance for Simply Wireless, which last month also announced its Gold Partner status with networking hardware giant, 3Com.

About Astea
Astea International Inc. (www.astea.com) is a global supplier of Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services and mobile CRM. Astea offers over twenty years of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network.

About Simply Wireless

Simply Wireless provides simple, fast and secure wireless networking for Australian businesses and organizations. Focused exclusively on wireless networking technologies, Simply Wireless helps leading organizations stay at the forefront of modern business practice by realizing the cost benefits and competitive advantages available from wireless technologies.
Simply Wireless is a pioneer in:
» Securing wireless local area networks (LANs) with the strongest encryption available, to ensure a company's business-critical information is protected.
» Providing an easy, end-to-end solution from analyzing a business' specific needs, to installing a wireless networks and providing ongoing support.
» Implementing leading wireless technologies such as 802.11b and BluetoothTM across a wide range of devices including personal computers, handheld computers and mobile phones. » Seamlessly integrating an organization's existing business systems into a wireless environment.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

ITT Industries' Avionics Division Selects Astea Asset Management Solution

2002-06-12T00:00:00-04:00

Astea AllianceEnterprise software offers best business value to leading supplier of electronic warfare systems and support for military aircraft.

Horsham, PA, June 12, 2002-The Avionics Division of ITT Industries, Inc. (NYSE: ITT) has selected the equipment service applications of the AllianceEnterprise CRM Suite from Astea International Inc. (Nasdaq:ATEA) to manage depot repair and customer-owned military avionics assets valued at $500 million. AllianceEnterprise was selected over custom systems designed exclusively for military depot repair applications because the Astea software delivered commensurate functionality at a much lower cost.

"Our decision to implement the Astea AllianceEnterprise solution was based on best business value," said Louis Russo, customer service business area team leader at ITT Industries, Avionics Division. "We are held to the highest accountability standards. Therefore, we need to know where everything is in our service chain at any time. We could not have considered AllianceEnterprise's cost advantages without first validating the system's capabilities to meet our rigorous operational requirements."

"ITT Industries is a very welcome addition to the AllianceEnterprise customer list and represents yet another strong endorsement of AllianceEnterprise's depth and breadth of integrated functionality," said Lynn Ledwith, vice president of marketing at Astea International. "With this solution, the suite's depot repair, logistics and service contracts modules synergistically deliver superior asset management that will result in the best possible return on investment for the customer."

About ITT Industries, Avionics Division
ITT Industries, Avionics Division (http://www.ittavionics.com) is a leading supplier of electronic warfare and electronic systems, technologies, and services that enable mission success and survivability for a wide range of military aircraft. The company designs, develops, manufactures and supports advanced threat warning, situational awareness, electronic protection and communications/navigation/identification systems. The division's equipment refurbishment and re-commissioning operations manage $500 million worth of customer-owned assets, including inventory, test equipment and tooling and repairable assets.
About Astea International
Astea International Inc. (www.astea.com) is a global supplier of Customer Relationship Management (CRM) solutions that provide equipment and service companies with a rapid return on their technology investment. Astea's flagship product, AllianceEnterprise CRM Suite, integrates, automates and streamlines sales and service business processes, thereby increasing productivity, competitive advantage, customer focus, top-line revenue growth and profitability. The full module set integrates marketing, sales, customer contact centers, field service, professional services and mobile CRM. Astea offers over twenty years of domain expertise in improving business processes at equipment and service companies and a worldwide sales and service network.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for AllianceEnterprise, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2001, filed with the Securities and Exchange Commission.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
ricke@astea.com

Public Relations
Astea International Inc.
Debby Stefaniak
P: 215-682-2500
dstefaniak@astea.com

Astea International to Webcast First Quarter 2008 Results

2008-05-09T00:00:00-04:00

Horsham, PA, May 9, 2008 – Astea International Inc. (NASDAQ: ATEA) will release the company’s first quarter 2008 financial results on Thursday, May 15, 2008. On Friday, May 16, 2008, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

May 16, 2008
11:00 a.m. EDT
http://www.astea.com

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

# # #

Astea Reports Fourth Quarter and Full Year 2007 Results

2008-04-15T00:00:00-04:00

Strong Revenue Growth and Profitable Year

Horsham, PA, April 15, 2008—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management solutions, today released its fourth quarter and year-end financial results for fiscal 2007.

For the quarter ended December 31, 2007, Astea reported revenues of $6.8 million which was 26% greater than revenues of $5.4 million for the same period in 2006. Net loss for the quarter was $80,000 or ($.02) per share, compared to a net loss of $1.0 million or ($.29) per share for the same period in 2006. Software license fee revenues were $1.8 million, compared to $1.3 million for the same period in 2006. Service and maintenance revenues of $5.0 million were 23% greater than the same period in 2006.

For the 2007 fiscal year, the Company reported revenues of $30.4 million and a net profit of $2.8 million or $.78 per share, compared to revenues of $18.2 million and a net loss of $7.1 million or $2.00 per share for the 2006 fiscal year. License revenues increased 136% from 2006 and service and maintenance revenues increased 51%. It is important to note that these year to year comparisons include the restated revenues discussed below, which had the effect of shifting certain previously reported revenues for 2006 into the reported revenues for 2007, and reducing the 2006 revenues by a commensurate amount.

As has been reported in our most recent 8-K’s filed with the Securities and Exchange Commission on March 31, 2008 and April 15, 2008, the Company has concluded that the accounting treatment relating to a 2005 license contract with a customer was incorrect, and has also concluded that the accounting treatment relating to certain license contracts entered into with customers in 2006 was incorrect. In addition, an implementation agreement signed in the fourth quarter of 2007, for a software license agreement signed and delivered in the third quarter of 2007, contained a reference to an unreleased upgrade of the software.

Accordingly, all related revenue recognized in the third quarter of 2007 must be deferred until the referenced upgrade is delivered to the customer. As such, the Company will restate its financial statements for 2005, 2006 and the first three quarters of 2007. The Company’s Form 10-K, which was filed today, reflects the restated results. The Company filed an 8-K on March 31, 2008 and another 8-K earlier today disclosing additional details regarding the restatements. The Company anticipates filing all required corrections to its earlier financial statements in the near future. The result of the changes in treatment of the contracts is that all revenue related to the 2005 and 2006 contracts, including license, service and maintenance, was deferred from the prior years and all recognized in the first and second quarters of 2007.
The total amount of revenue moved into 2007 that had been previously reported for earlier periods is $2.3 million, which is partially reduced by $700,000 of revenue previously recognized in the third quarter of 2007, which must now be deferred until the related software upgrade is delivered to the customer. The upgrade was delivered in the first quarter of 2008. The Company already received all of the cash related to these contracts. The restatement affects the timing and classification of revenues, but does not impact the overall revenues relating to these customers.

The View from Management

“At the end of 2006, we committed to improving our revenues in 2007, and we have successfully done so. I am very pleased to note that we achieved 67% revenue growth for the year. We saw improvements from both of our revenue streams: license sales and professional services and maintenance. Our results for the year demonstrate the continued strength of the service management industry and the positive impact of several important strategic steps we have taken to secure and extend our industry leadership.” stated Zack Bergreen, Chairman and CEO, Astea International. “As I stated in last year’s earnings release, we were investing in many initiatives which we felt were going to position us for success in 2007, and the growth we have seen is a direct result of that work. We continued to expand our global customer base while implementing many cost containment initiatives, and worked diligently to successfully convert many of our pipeline opportunities. We also introduced several product releases, for both Astea Alliance as well as the FieldCentrix solution suite which had a positive business impact for 2007.”

“We are optimistic that we will continue to grow our business, and remain confident in our strategic programs for long term growth and will continue to invest in them in 2008. Now more than ever, organizations are putting Astea at the core of their efforts to grow their business, increase profitability and business agility, and improve customer relationships.”

A YEAR IN REVIEW: 2007 HIGHLIGHTS

Signed many new enterprise customers representing verticals such as medical device, fire & security, gaming, IT services, commercial energy, and materials testing & equipment.
Significant number of existing customers, for both the Astea Alliance and FieldCentrix solutions, continued to expand their configurations with additional licensing for more users as well as many customers upgrading to the latest releases.
Embedded the FieldCentrix® service management and mobility solution into Microsoft Dynamics CRM. Together, with Microsoft Dynamics CRM, this solution brings the breadth and depth of functionality that is mission-critical to service-centric organizations, seamlessly supporting business processes and sharing information from lead generation and quotation to service delivery and support through to expense capture and billing. FieldCentrix for Microsoft Dynamics CRM was launched in March at Convergence 2007, Microsoft’s annual event for Microsoft Dynamics customers. Since the launch, Astea has successfully signed several partners that will market, sell, and implement the solution generating a new channel for Astea.
Introduced a new version of the industry’s most robust solution for service-centric organizations, Astea Alliance 8.0. Leveraging more than 28 years of experience, Astea Alliance 8.0 delivers extensive enhancements and new features to empower service-centric organizations to achieve a new level of service excellence. More than 160 new features and enhancements have been added to empower organizations with advanced capabilities, exceptional performance, and a new process-driven user interface

Astea will host a conference call that will be broadcast live over the Internet on April 16th at 11:00 AM EDT to discuss the Company's fourth quarter and year-end financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

# # #

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2007, filed with the Securities and Exchange Commission.

Astea International Announces Q4 and Year End 2007 Conference Call

2008-04-10T00:00:00-04:00

Horsham, PA, April 10, 2008 – Astea International Inc. (NASDAQ: ATEA) will release the company’s fourth quarter and year-end 2007 financial results on Tuesday, April 15, 2008. On Wednesday, April 16, 2008, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

April 16, 2008
11:00 a.m. EDT
http://www.astea.com

About Astea International

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Astea International Inc Files Form 8-K, Item 4.02 - Non-Reliance on Previously Issued Financial Statements

2008-03-28T00:00:00-04:00

Company Will Restate Previously Issued Financial Statements for 2006 and First Three Quarters of 2007

Horsham, PA, March 28, 2008—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management, today announced that on March 25, 2008, the Company's Audit Committee concluded that the Company's financial statements for 2006, the interim periods contained in 2006, and the interim periods for the first nine months of 2007, should no longer be relied upon because of errors in such financial statements. As a result of these errors, the Company will restate the financial statements described above to correct its accounting for revenue recognition.

The details of the restatement are described in the Form 8-K filed today. To summarize, however, at present it involves certain contracts that were executed in the second and third quarters of 2006. Each contract contained numerous licenses and modules that were purchased by each customer and delivered to them in the quarter in which the Company recognized the revenue. Included in these contracts were one or two add-on modules for an analytical tool. The main component of the tool and one of the analytical modules was included in the delivery of software to these customers. However, there were one or two analytical modules that could not be delivered. The Company had originally estimated a value for the undelivered modules and deferred recognition of the related revenue on them until they were delivered, which occurred in the first and second quarters of 2007. At the time the Company filed its 2006 Form 10-K, which included audited financial statements for the year ended December 31, 2006, it believed that the license revenue on the contracts was properly recognized and the deferral of revenue on the undelivered modules was properly reported. In addition, the Company believed that the maintenance and service revenue related to the contracts were properly recognized as revenue in 2006.

Notwithstanding the preceding, in conjunction with the 2007 audit, management determined that the Company does not have vendor specific objective evidence (“VSOE”) for the undelivered analytical module software licenses. According to AICPA SOP 97-2 “Software Revenue Recognition” and related statements, undelivered elements to a sale must have VSOE in order to recognize revenue for the delivered elements that do not have VSOE. The Company uses the residual method for recognizing revenue on its software licenses. In such instances, the accounting rules state that if VSOE for undelivered software modules cannot be determined, then all revenue related to that sale must be deferred until the undelivered elements are delivered. Accordingly, all revenue, including license, service and maintenance must be deferred until the delivery and acceptance of the final undelivered element.

Therefore, the Company will be restating its financial statements to defer all license revenue and service and maintenance revenue recognized in relation to the contracts at issue in 2006. Since the undelivered elements were all delivered in 2007, all revenue deferred from 2006 as a result of this restatement will be recognized in 2007. The net effect of the above will be to decrease revenues and increase the net loss in 2006, and, by an equal amount, to increase the revenues and net income for 2007.

The Company anticipates filing amendments to its Forms 10-Q for the affected quarterly periods to reflect the corrections to its quarterly consolidated financial statements in the near future. The Company’s Annual Report on Form 10-K for fiscal 2007 will reflect these adjustments and contain additional information regarding this matter. The Company anticipates that it will need additional time to make the necessary adjustments to the 2007 Form 10-K, and will likely file a Form 12b-25 to request a fifteen day extension of the March 31, 2008 filing deadline for the Form 10-K.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software solutions that address the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

http://www.astea.com/. Service Smart. Enterprise Proven.

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Astea and Astea Alliance are trademarks of Astea International Inc.

Forward-Looking Statements

Forward-looking statements in this press release are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include the statements regarding potential errors in previously issued financial statements; the nature, magnitude and scope of potential errors and the Company's investigation and analysis of such potential errors. These statements are just predictions reflecting management’s current judgment and involve risks and uncertainties, such that actual results may differ significantly. These risks include, but are not limited to, additional actions resulting from the Company's continuing internal review, as well as the review and audit by the Company's independent auditors of restated financial statements, if any, and actions resulting from discussions with or required by the Securities and Exchange Commission, along with other risks and uncertainties discussed in the Company’s Annual Report on Form 10-K for the fiscal 2006 and the Company’s Quarterly Reports on Form 10-Q for subsequent quarters. The Company disclaims any obligation to update any forward-looking statements.

Astea Reports First Quarter 2008 Results

2008-05-15T00:00:00-04:00

Horsham, PA, May 15, 2008 Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the first quarter of 2008.

For the first quarter ended March 31, 2008, Astea reported revenues of $7.0 million compared to revenues of $9.5 million for the same period in 2007. Net loss for the first quarter was $425,000 or $.12 per share, compared to a net profit of $3.0 million or $.83 per share for the same period in 2007. License revenues were $1.4 million compared to $2.8 million in 2007. Total service and maintenance revenue decreased 17% to $5.6 million. Due to the effects of the restatements announced last year and earlier this year, quarter to quarter comparisons may not be an effective gauge of the trend in Astea’s performance, and reference should be made to the relevant quarterly and annual filings for further detail.

“Although our first quarter results were unsatisfactory, we remain confident in our ability to achieve our goals for 2008, as our pipeline is strong in North America, Europe and the Asia Pacific regions. We have strengthened our infrastructure and hired additional sales and marketing personnel in both our APAC and EMEA offices. As a result of this investment and focus, we expect to see an incremental increase in revenues and a strong contribution to our ongoing financial performance.” stated Zack Bergreen, CEO of Astea International. “Despite a still uncertain economic climate, we continue to aggressively execute demand generation and brand awareness campaigns to stay on top of the minds of those in our target market. We are definitely seeing more and more companies taking a closer look at leveraging technology to transform their service business from a cost center to a profit center, especially when declining product profit margins and competition are making it harder to survive in today’s economy. Because of our leadership position and more than 29 years of experience, we continue to be the vendor of choice that organizations turn to when they want to make that transformation and take their service business to the next level.”

FIRST QUARTER HIGHLIGHTS

The quarter included new customers such as a leading mechanical and electrical contractor that installs heating, ventilation, and air-conditioning (HVAC), electrical, and plumbing systems in commercial, industrial, and multi-family residential buildings, as well as additional licenses to existing customers, for both the Astea Alliance and FieldCentrix solutions, as they continue to expand configurations and deploy additional users.
Released Astea Alliance 8.0 SP2 which delivered more than 30 new back-office features as well as mobility enhancements.
Maintained strong position on Gartner’s Magic Quadrant for Field Service Management.
Unveiled and demonstrated a fresh focus on reverse logistics at the Reverse Logistics Conference & Expo in Las Vegas in February 2008.

Astea will host a conference call that will be broadcast live over the Internet on May 16, 2008 at 11:00 AM EDT to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/en/About-Us/Investors/page.aspx. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

www.astea.com. Service Smart. Enterprise Proven.

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This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2007, as supplemented in the 10-Q for the Quarter ended March 31, 2008 as filed with the Securities and Exchange Commission.

Torex Selects Astea Alliance to Power Integrated Service Management

2008-05-21T00:00:00-04:00

HORSHAM, PA (May 21, 2008) - Astea International Inc. (Nasdaq: ATEA), a leading provider of service lifecycle management and Mobility software solutions today announced that Torex, the leading European-based global provider of software solutions to the extended retail marketplace, has selected Astea Alliance to manage the service of its solutions for the extended retail marketplace.

Torex will bring a new level of business value to its clients through the seamless integration of its service function. Using Astea Alliance, Torex will have complete visibility and control of its service supply chain. From the initial customer call to the closing of work orders, customer invoicing and product replacement, every step in the service lifecycle process represents an opportunity for improving customer satisfaction, reducing costs and increasing revenues. In order to deliver best-in-class service, companies need seamless continuity and visibility of every interaction with the customer. Critical customer information must be shared and instantly available to everyone in the organization that touches that customer.

“As a global business it is imperative that Torex has a common business solution platform to meet our growth plans and to support the objective of delivering a standard approach to doing business. ASTEA is a cornerstone for our global applications solution stack which will, in due course, be integrated with our CRM and financial systems. As a metrics driven organisation with a strong customer-centric approach it is imperative that we have the right systems in place to measure the organisation’s output. Collectively these systems will deliver tangible efficiency gains and drive our effectiveness in improving customer service,” said Graeme Cooksley, President and COO at Torex.

Astea’s unique capabilities will help Torex to conveniently and effectively measure, predict, plan and optimize their overall service lifecycle management strategy. With personalized, multi-dimensional views, easy-to-assess dashboards and proactive alerts, Torex will get the insight to increase competitiveness and profitability.

“Corporations are looking to unify information for a 360 degree view of the customer,” said Mark Comer, Managing Director of EMEA at Astea. “By partnering with Astea, Torex will break down the traditional barriers between departmental and enterprise systems. World-class service companies know that an integrated approach that ties call centers, depots, field service, sales and office personnel together provides the most value to their customers. With Astea’s portfolio of solutions we can provide Torex with the comprehensive service lifecycle management information backbone that will help them in this competitive and dynamic environment.”

About Torex

With more than 20 years experience, Torex is the leading European-based global provider of proven, best-in-class solutions that help over 7,000 customers provide a defining customer experience in the retail, petroleum & convenience, fast moving consumer goods, and leisure, food & beverage markets. The systems developed by Torex cover every aspect of retailing from in-store point of sale and merchandising, to back office planning and scheduling, to head office performance and productivity management. www.Torex.com

About Astea

Company Contact:

Debbie Geiger
Vice President of Marketing
215-682-2314
dgeiger@astea.com

Astea International to Webcast Second Quarter 2008 Results

2008-08-11T00:00:00-04:00

Horsham, PA, August 11, 2008 – Astea International Inc. (NASDAQ: ATEA) will release the company’s second quarter 2008 financial results on Thursday, August 14, 2008. On Friday, August 15, 2008, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

August 15, 2008
11:00 a.m. EDT
http://www.astea.com

About Astea International

www.astea.com. Service Smart. Enterprise Proven.

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For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
retskovitz@astea.com

Astea Reports Second Quarter 2008 Results

2008-08-14T00:00:00-04:00

Horsham, PA, August 14, 2008—Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the second quarter of 2008.

For the second quarter ended June 30, 2008, Astea reported revenues of $5.5 million compared to revenues of $6.9 million for the same period in 2007. Net loss for the second quarter was $2.1 million or ($.60) per share, compared to a net loss of $.3 million or ($.08) per share for the same period in 2007. License revenues were $.4 million compared to $1.3 million in 2007. Total service and maintenance revenues were $5.1 million compared to $5.6 million in 2007. Due to the effects of the restatements announced last year and earlier this year, quarter to quarter comparisons may not be an effective gauge of the trend in Astea’s performance, and reference should be made to the relevant quarterly and annual filings for further detail.

“Although Q2 results weren’t in line with what we anticipated, we remain confident in the strength of our products, people and ability to successfully execute on the current pipeline opportunities that we are actively pursuing. In addition, we remain relentless in our demand generation efforts and our pursuit to continue building additional pipeline opportunities. We see significant opportunities across all geographies and are confident in our market position given our unique products and the demonstrable value we provide to our global customer base,” stated Zack Bergreen, Chairman and CEO, Astea International. “Despite the challenging and complex sales process, we still have high levels of activity in both sales and professional services. As a result of the significant deals we have closed in recent quarters, in conjunction with many of our existing customers upgrading to our latest software release, we are very busy with more than 20 active global professional services engagements which will continue to fuel our healthy service revenues. Additionally, we are and have been aggressively pursuing our existing install base for cross-selling revenue opportunities as our customers upgrade to the latest release and express a strong interest in expanding functionality with new add-on modules as well as adding additional users.”

SECOND QUARTER HIGHLIGHTS

The quarter included new customers such as a leading global provider of end-to-end business solutions for the extended retail marketplace focusing on the general and convenience retailing, fast-moving consumer goods and leisure, food & beverage markets, as well as additional licenses to existing customers, for both the Astea Alliance and FieldCentrix solutions, as they expand configurations and deploy additional users.
Actively engaged in numerous new customer implementations. Many are large scale deployments of the complete Astea solution, encompassing our back office, mobility, and scheduling optimization. Commencing next month and through the end of the year, Astea has five of these major enterprise deployments scheduled to go live, with total planned user counts in excess of 5,000.
Recently signed a reseller and implementation partnering agreement with L&T Infotech, a global IT services and solutions provider, which is a division of Larsen & Toubro (L&T), a technology, engineering, manufacturing and construction conglomerate, with global operations. L&T Infotech will provide Astea with global implementation resources, especially in certain countries where Astea does not have a local presence. Additionally, Astea and L&T Infotech will execute joint sales and marketing projects to generate revenue opportunities among each company’s respective customer bases as well new customer acquisition plans.
Held global users’ conference, where Astea unveiled its latest product innovations, offered technical sessions, hands-on training, best practice workshops, product demonstrations, and special interest group meetings as well as unique peer networking opportunities, all geared to ensuring their customers continue to optimize, maximize and drive results from their solutions.

Astea will host a conference call that will be broadcast live over the Internet on August 15, 2008 at 11:00 AM EDT to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

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© 2008 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2007, as supplemented in the 10-Q for the Quarter ended June 30, 2008 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Named to Deloitte’s Technology Fast 50 List

2008-11-05T00:00:00-05:00

Revenue Growth Over Past Five Years Makes Astea One of Greater Philadelphia’s Fastest Growing Technology Companies

HORSHAM, PA (Nov. 5, 2008 ) — Astea International Inc. (Nasdaq: ATEA), a global provider of service lifecycle management and mobility solutions, has been named to Deloitte’s prestigious Fast 50 Program for Greater Philadelphia, a ranking of the 50 fastest growing technology, media, telecommunications and life sciences companies in the area by Deloitte LLP, one of the nation’s leading professional services organizations. Rankings are based on the percentage revenue growth over five years, from 2003-2007.

Astea’s CEO and chairman, Zack Bergreen, credits the revenue increase to the company’s longstanding dedication to product innovation and customer satisfaction. Astea is unique in its offerings because it provides the total end-to-end service management and mobility solutions that can support a company’s entire service business or it provides a modular approach and complements existing applications. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management and customer management solutions ---- all on a single central repository.

“We are honored to be recognized as a Fast 50 company. It is a great accomplishment and we are very proud of the company that we have built over the past 29 years,” said Bergreen. “Our products and services remain “best in class”, and are recognized around the world as having the depth and breadth for companies to improve their global service operations by significantly increasing productivity and profitability as well as delivering a consistent level of service around the world, ultimately driving customer satisfaction and retention.”

To qualify for the Fast 50, companies must have had operating revenues of at least $50,000 in 2003 and $5,000,000 in 2007, be headquartered in North America, and be a company that owns proprietary technology or proprietary intellectual property that contributes to a significant portion of the company’s operating revenues; or devotes a significant proportion of revenues to the research and development of technology.

“Deloitte’s Greater Philadelphia Technology Fast 50 companies have shown the strength, vision, and tenacity to succeed in today’s very competitive technology environment,” said Michael J. Purcell, Greater Philadelphia Marketplace Technology, Media, and Telecommunications Leader, Deloitte & Touche LLP. “We applaud the successes of Astea International and acknowledge it as one of the very few to accomplish such a fast growth rate over the past five years.”

Astea is helping companies across the globe achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point. The company can be reached at 215-682- 2500.

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About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com . Service Smart. Enterprise Proven.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

Company Contact:
Debbie Geiger
Vice President of Marketing
215-682-2314
dgeiger@astea.com

L&T Infotech and Astea Announce Partnership to Deliver Global Field Service & Mobility Solutions

2008-10-02T00:00:00-04:00

HORSHAM, PA (October 2, 2008) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, today announced that it has signed a partner agreement with Larsen & Toubro Infotech Ltd, a leading global IT services and solutions provider and a wholly-owned subsidiary of the USD 7 billion global technology, engineering, manufacturing and construction conglomerate Larsen & Toubro Limited (L&T). The partnership combines L&T Infotech’s deep IT services expertise and system integration experience with Astea’s global service management and mobility solutions.

L&T Infotech offers added value to Astea’s service management and mobility software implementations by providing global IT application expertise that will not only streamline and accelerate large-scale implementations, but will also extend Astea’s ongoing customer support capabilities. L&T Infotech and Astea will plan each implementation so that it is expertly executed to drive financial and operational benefits for their clients. In addition to providing implementation and consulting services, as the relationship progresses, L&T Infotech may also become a value-added reseller to further expand both Astea’s and L&T Infotech’s global footprint.

"We are very pleased to be working with a leader in the service management space. Astea has extensive experience in delivering proven and innovative software solutions to the global market and has become the ‘go to’ company for organizations where service is strategic and mission-critical to their business," stated Mr. Sudip Banerjee, Chief Executive Officer, Larsen & Toubro Infotech Ltd. "We are already actively working together on a large enterprise global deployment of their solution. There is a high level of synergy and complementary capabilities between Astea and L&T Infotech and we see a lot of opportunity for continued success and expansion for both of the organizations."

L&T Infotech’s advanced deployment strategy reduces overall costs by simplifying the planning process, reducing costs and speeding overall implementation times. The combined solution improves efficiency and consistency of service, while leveraging L&T Infotech’s strength in integrating Astea’s solutions with non-field service applications, such as ERP solutions, custom applications, legacy and other existing systems.

Astea is unique in its offerings because it provides the total end-to-end service management and mobility solutions that can support a company’s entire service business or it provides a modular approach and complements existing applications. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management and customer management solutions ---- all on a single central repository. These solutions enable companies to improve their global service operations by significantly increasing productivity and profitability as well as delivering a consistent level of service around the world, ultimately driving customer satisfaction and retention.

"By combining our service management software with talented global IT experts at L&T Infotech we are strengthening our commitment to provide the best customer service to our clients. Additionally, this partnership will help expand our market presence and accelerate growth," said Mr. John Tobin, President, Astea. "With this partnership, we are enabling our clients to provide the highest levels of customer satisfaction to their customers, with faster response times and proactive communication, creating a consistent and highly personalized experience at every touch point."

About L&T Infotech

L&T Infotech is a global IT services and solutions provider, providing the winning edge to their clients by leveraging their Business-to-IT Connect and deeply committed people. L&T Infotech’s Global clients have found in L&T Infotech, a right-size partner who combines scale, stability and customer-centricity.

L&T Infotech is ranked by NASSCOM among the top 10 software & services exporters from India in 2008. It is a wholly-owned subsidiary of the USD 7 billion Larsen & Toubro Limited (L&T), India’s largest technology-driven engineering organization which was ranked as India’s Best Managed Company-2008 in a survey conducted by Business Today-Ernst & Young. L&T has also been rated as No. 1 in Quality in a 2008 survey conducted by the Wall Street Journal Asia. L&T Infotech is differentiated by its unique Business-to-IT Connect, which is a result of its rich corporate heritage. A full-services IT firm with a blue-chip client roster, it offers comprehensive, end-to-end software solutions and services in the following industry verticals:

1) Banking & Financial Services

2) Insurance

3) Energy & Petrochemicals

4) Manufacturing (Consumer Packaged Goods, High-tech, Industrial Products, Automotive, Chemicals & Process, Media & Entertainment and Retail)

5) Product Engineering Services (Telecom)

L&T Infotech delivers business solutions to its customers, leveraging its substantial domain experience and depth in technologies like SAP, Oracle (including PeopleSoft/JD Edwards/Siebel), Microsoft, EAI, and DW/BI. In addition to application development and maintenance services (ADM), L&T Infotech has strong capabilities in infrastructure management (IMS), independent verification and validation testing (IV&V) services, end-to-end engineering services and embedded system solutions. L&T Infotech’s vision is to provide world-class service to clients in its areas of focus, offering solutions that are based on business and technology insights.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies which manage capital equipment, mission-critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading Mobile Field Service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since 1979 Astea has licensed applications to companies around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices. www.astea.com. Service Smart. Enterprise Proven.

For further information, please contact:

Debbie Geiger
Astea International
Vice President, Marketing
215-682-2500
dgeiger@astea.com

UTC Fire & Security Uses Astea’s Global Field Service & Mobility Solution Suite

2008-10-20T00:00:00-04:00

Leveraging Astea’s FieldCentrix Solution to Improve Field Technician Productivity, Drive Service Consistency Standards, and Elevate Customer Satisfaction

HORSHAM, PA (October 20, 2008)- Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announced that UTC Fire & Security (UTCFS), a global provider of fire safety and security solutions, has recently completed the first phase of an international deployment of Astea’s FieldCentrix solution – including the FX Service Center®, FX Mobile® and FX e-Service™ applications.

Prior to implementing Astea’s FieldCentrix solution, UTCFS’s office and field personnel relied on paperwork and manual processes. The UTCFS Mobile Field Service Automation initiative has wirelessly enabled the field work force thereby reducing the amount of paperwork and manual processes.

Astea’s FieldCentrix solution suite offers three primary benefits:

· Astea’s extensive and proven experience providing global field service and mobility solutions to enterprise companies.

· The FieldCentrix solution suite provides a single, centralized data repository to support global operations enabling UTCFS to deliver a consistent, standardized level of service regardless of location.

· The solution provides complete service management & mobility functionality, incorporating industry best practices, and ease of integration.

"UTCFS was looking for a customer-centric solution that would facilitate the standardization of its service delivery processes, support various types of work assignments, such as installations and inspections, and be capable of both reactive and proactive service. The team also needed the solution to provide the ability to continuously measure key performance indicators around the business and customers," said John Tobin, President, Astea International.

The Astea FX Service Center and FX Mobile solution provides unprecedented command over field service operations and helps effectively manage call taking, entitlement verification, field personnel scheduling and dispatching, customer service, work orders, time sheets, service agreements, inventory and equipment tracking, pre-invoicing, and reporting. Field service technicians are able to receive work orders electronically and complete their work uninterrupted, regardless of wireless coverage.

"UTC Fire & Security is an innovative, forward-looking company and when evaluating solutions it was clear they wanted a partner that would be able to support their growth and acquisition strategy, yet be flexible to adapt to their ongoing business needs," said Tobin. "We’re delighted that UTC Fire & Security chose Astea to help them achieve the highest levels of service and we look forward to continue working closely with them to drive maximum benefits for their implementation."

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About UTC Fire & Security

UTC Fire & Security is a global provider of fire safety and security solutions serving more than one million customers throughout the world. It is a unit of United Technologies Corp. (NYSE:UTX). United Technologies Corp., based in Hartford, Conn., is a diversified company providing high technology products and services to the building and aerospace industries worldwide. For more information please visit www.utcfireandsecurity.com.

About Astea International

Company Contact:

Debbie Geiger
Astea International
Vice President, Marketing
215-682-2500
dgeiger@astea.com

Astea International to Webcast Third Quarter 2008 Results

2008-11-07T00:00:00-05:00

Horsham, PA, March 26, 2009 – Astea International Inc. (NASDAQ: ATEA) will release the company’s fourth quarter and year-end 2008 financial results on Tuesday, March 31, 2009. On Wednesday, April 1, 2009, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

April 1, 2009
11:00 a.m. EDT
http://www.astea.com

To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-877-407-3140. For calls from outside North America, please dial 1-201-689-8473. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International

www.astea.com . Service Smart. Enterprise Proven.
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Astea Announces $3 Million Capital Investment

2008-09-25T00:00:00-04:00

Horsham, PA, September 25, 2008 - Astea International Inc. (NASDAQ:ATEA), a global provider of service management and mobility solutions, today announced that it has concluded a private placement of 826,446 shares of newly designated Series A Convertible Preferred Stock to Zack Bergreen, the Chairman, Founder and CEO of Astea International. The shares were priced at $3.63 per share for a total investment by Mr. Bergreen of $3 million. The preferred shares are convertible into shares of common stock on a 1:1 ratio, subject to customary anti-dilution provisions. The investment was negotiated and unanimously approved by the Audit Committee of the Board of Directors, consisting of three independent directors. Boenning & Scattergood, a Philadelphia-based investment bank, assisted the Audit Committee in its evaluation of the transaction.

"We are very pleased to announce the recent equity investment that we have received from our founder which clearly demonstrates his confidence in the company and commitment to our success," said John Tobin, President, Astea International. "Our product development efforts have created a very strong competitive advantage in the market and we have all the key components we need to excel: best-in-class service management and mobility solutions, an experienced management team, and an international marquee customer base. This additional investment will enable us to capitalize on this leadership position and assist us in fueling worldwide growth."

Astea International offers service management, mobile workforce management, parts and inventory management, reverse logistics management and customer management solutions that seamlessly integrate people, parts and data ---- all on a single central repository. These solutions enable companies to improve their global service operations by significantly increasing productivity and profitability as well as delivering a consistent level of service around the world, ultimately increasing service revenues, customer satisfaction and retention.

The per share price of the preferred stock was determined using a formula which took as the price the greater of (1) the average closing bid price of a share of Astea International’s common stock on the NASDAQ Capital Market for the 30 trading days ending two trading days prior to the date of the purchase of the Series A Preferred and (2) 110% of the closing bid price of Astea International’s common stock on the NASDAQ Capital Market on the date of the purchase. The preferred shares are convertible into shares of common stock on a 1:1 ratio, subject to customary anti-dilution provisions. The preferred stock will pay a quarterly dividend based upon an annual rate of 6% of the purchase price. The dividend rate is subject to adjustment upon the occurrence of certain events. For the first six months after issuance, Mr. Bergreen may convert up to 40% of his shares of preferred stock, and thereafter he may convert up to 100% of his shares of preferred stock at his option. Astea International has the right to redeem up to 60% of the shares of preferred stock at its option during the first six months after issuance at a price equal to 110% of the purchase price plus all accrued and unpaid dividends. The limitations on conversion and the redemption right during this initial six-month period are not applicable in the event of certain change of control events. Commencing two years after issuance, Astea International shall have certain rights to cause conversion of all of the shares of preferred stock then outstanding. Commencing on the four years after issuance, Astea International may redeem all Series A Preferred Stock then outstanding at a price equal to the greater of (i) 130% of the purchase price plus all accrued and unpaid dividends and (ii) the fair market value of such number of shares of common stock which the holder of the Series A Preferred Stock would be entitled to receive had the redeemed Series A Preferred Stock been converted immediately prior to the redemption. Additional details on this investment will be available in Astea International’s forthcoming 8-K filing for the transaction, which will include a summary of the transaction and copies of the relevant agreements.

"I am pleased to announce this financing, on attractive terms for Astea. As we continue to build on our long history of accomplishments in this market, it is critical that we are able to make investments for ongoing growth," states Rick Etskovitz, CFO, Astea International. "This investment is perfectly timed, enabling us to enhance sales and marketing, customer support, and product development efforts as we, in parallel, continue to maintain our steadfast focus on cost containment initiatives."

About Astea International

www.astea.com . Service Smart. Enterprise Proven.

# # #

This press release contains forward-looking statements and expectations of future results that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are the continuing acceptance of Astea International’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect Astea International’ s financial results are included at length in Astea International’s Form 10-K for the fiscal year ended December 31, 2007, supplemented by subsequent filings made with the Securities and Exchange Commission.

Astea Reports Third Quarter 2008 Results

2008-11-13T00:00:00-05:00

Horsham, PA, November 13, 2008 - Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the third quarter of 2008.

For the third quarter ended September 30, 2008, Astea reported revenues of $5.4 million compared to revenues of $7.2 million for the same period in 2007. Net loss for the third quarter was $976,000 or ($.27) per share, compared to a net profit of $192,000 or $.05 per share for the same period in 2007. License revenues were $141,000 compared to $2.1 million in 2007. Total service and maintenance revenues were $5.3 million compared to $5.0 million in 2007.

"The overall economic slowdown has had an impact on our business. While our professional services revenues have increased compared to this time last year, we are seeing the economic downturn having an impact on license revenues. The softness in our license revenues is mainly attributed to the delay of the purchasing decision by many prospects due to the economic uncertainty, which is lengthening our sales cycle. To offset some of these decision-making delays with larger enterprise prospects, we have an increased focus on aggressively pursuing opportunities that also exist today in the small to mid-size market," stated Zack Bergreen, chairman and CEO of Astea International. "We remain steadfast in closely monitoring and adjusting our operating expenses. In addition to controlling expenses, we will continue to focus on improving sales execution to ensure that we bring the active pipeline opportunities we are currently pursuing to closure as quickly as possible. We believe that in tough economic times, it is fundamental that companies minimize their expenses, optimize their operations, and exceed the service expectations of their existing customers. Our software helps organizations achieve all of these goals, so we believe we will see continued interest in our solutions through this period."

THIRD QUARTER HIGHLIGHTS

Astea announced $3 million in capital investment, in which it concluded a private placement of 826,446 shares of newly designated Series A Convertible Preferred Stock to the Chairman, Founder and CEO of Astea International.
Existing customers continued to expand their configurations with additional licensing for more users and functionality.
Continue to be actively engaged in large enterprise deployments, encompassing the entire solution suite - back office, mobility, and scheduling optimization solution modules.
Successfully launched FieldCentrix Enterprise version 4.5, introducing significant technology updates, new features and functionality, as well as increased language support.
Astea was named to Deloitte’s Technology Fast 50 List, for the greater Philadelphia area, which is based on the percentage revenue growth over the five-year period, from 2003 to 2007.

Astea will host a conference call that will be broadcast live over the Internet on November 14, 2008 at 11:00 AM EST to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com . Service Smart. Enterprise Proven.

# # #

© 2008 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements and expectations of future results that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2007, as supplemented in the 10-Q for the Quarter ended September 30, 2008 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

TDIndustries Selects Astea’s Global Field Service & Mobility Solution Suite

2008-12-30T00:00:00-05:00

Chose Astea’s Solution to Reduce Service-to-Invoice Cycle, Streamline Workflows, Deliver Standardized Service, and Provide Real-Time Access to Information

HORSHAM, PA (December 30, 2008) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that TDIndustries, one of America’s premier facilities management and specialty construction companies has selected Astea’s FieldCentrix® Enterprise solution to improve billing cycles, increase technician productivity and reduce operational costs.

TDIndustries is an employee-owned company with corporate offices in Dallas, Texas which installs heating, ventilation, air-conditioning, electrical, and plumbing systems in commercial, industrial, and multi-family residential buildings. They also maintain, repair and upgrade mechanical systems, and offer facility services and operations.. The firm has become one of America’s premier facilities management and specialty construction companies with annual revenues of approximately $300 million, more than 1,600 TDPartners, and offices in Austin, Houston, San Antonio, Dallas, Fort Worth and Phoenix. TDIndustries has been recognized by Fortune magazine as being one of the “100 Best Companies to Work For” the past 11 years.

TDIndustries’ office and field personnel pride themselves on delivering superior customer service. Prior to implementing Astea’s FieldCentrix solution, they were burdened with paperwork and manual processes. In an effort to improve efficiency and productivity, as well as reinforce their ongoing commitment to customer satisfaction and retention, TDIndustries launched the Service Technology Solutions Team (ST2). The primary objective is to deploy a mobility solution for their field work force, drastically reducing the amount of paperwork and manual processes. Additionally, they are looking at many other anticipated benefits, such as reducing operational costs, implementing streamlined standard operating procedures, increasing technician “wrench time”, improving billing cycles, providing their office and field with more accurate and timely information, increasing revenues and boosting customer satisfaction.

“We needed a proven solution that would provide us with total visibility of our field service operations, give our field force real-time access to information where and when they need it, as well as streamline and accelerate our billing cycles,” said Bob Wilken, Executive Vice President, TDIndustries. "After an extensive evaluation process we strongly concluded that Astea’s FieldCentrix suite was the best fit for our business model not only for today, but also for our future growth initiatives.”

TDindustries will implement the entire FieldCentrix Enterprise suite of applications including FX Service Center®, FX Mobile®, FX Fleet Manager™ and FX e-Service™ to 280 mobile and 78 back-office users.

FX Service Center will provide Web-based dispatch and call center capabilities to TDIndustries. It will interface to the field technician's mobile device and provide real-time status and communication with dispatchers and office personnel. It will also help create a complete, online knowledgebase of corporate information.

FX Mobile will capture customer information while creating seamless wireless or direct connect communication between TDIndustries’ field technicians and the office. It will also provide workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time and expense capture, email messaging, additional service requests.

FX Fleet Manager will help drive productivity, improve response-times, reduce overhead and optimize the scheduling of mobile resources with real-time visibility of field personnel.

FX e-Service will allow TDIndustries’ customers to request service and access work order status using the Web, 24 hours a day, seven days a week.
“By leveraging technology to give their employees the tools they need to deliver an optimal customer experience and drive efficiencies across their organization, TDIndustries is clearly a leader and an innovative company,” said Zack Bergreen, CEO and chairman, Astea International. “We’re pleased that TDIndustries chose Astea as their partner of choice, and we look forward to continue working closely with them to drive maximum benefits from their implementation.”

###

About TDIndustries
TDIndustries is an employee-owned company with corporate offices in Dallas, Texas. The firm has become one of America’s premier facilities management and specialty construction companies with annual revenues of approximately $300 million, more than 1,600 TDPartners, and offices in Austin, Houston, San Antonio, Dallas, Fort Worth and Phoenix. For more information, visit the company’s website at : www.tdindustries.com.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

ARX Selects Astea’s Service Management Software

2009-01-26T00:00:00-05:00

Company Selects Astea’s Service Management and Mobility Solution to increase speed of service delivery and billing to cash cycle

HORSHAM, PA (January 26, 2009) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that ARX, the UK's leading provider of pharmacy automation, has selected Astea’s Service Management and Mobile software solutions - Astea Alliance. ARX plans to use Astea Alliance to drive accurate warranty tracking, SLA compliance, engineer optimization and tighter inventory control.

Astea Alliance will replace a host of point solutions at ARX. ARX’s aim is to reduce the cost of the UK operation significantly. The key areas identified for driving efficiencies include consignment stocks, consolidated pre-ordering, reduced shipping costs, reduced billing cycle, and a reduction in travel and vehicle costs.

“For the technical functions at ARX, our emphasis is doing more work through resource optimization,” said Chris Corcoran, Technical Director - ARX. “Installing an end-to-end, best-of-breed solution builds on our ongoing efforts to drive efficiency inside our business. It also allows us to dramatically speed up our billing cycle and increase customer satisfaction.”

Mark Comer, Managing Director of Astea UK, said “Astea is delighted to work with ARX on this project. Astea’s solutions will empower ARX by making more actionable data readily accessible, providing the agility they need to achieve sustainable value in less time, and successfully compete in a highly competitive marketplace.”

ARX will implement Alliance Field Service, Logistics, Order Processing, Dynamic Scheduling Engine (DSE), Business Intelligence (BI), Alliance Link and Alliance Mobile for its back office and field service technicians.

About ARX
ARX is the UK's leading provider of pharmacy automation. Established in 1995, ARX specialise in automated storage and retrieval systems for pharmacy packs. The demonstrated benefits of the systems include a reduction in errors, increased space efficiency, a dramatic increase in business efficiency and increased speed of delivery. Solutions are individually tailored to meet the specific needs of each pharmacy. The robots are able to interface with pharmacy software and are the only systems available with automatic labeling, refrigerated units and flexible designs to fit in any space. ARX ensure that each automation solution is introduced smoothly and with the participation and endorsement of pharmacy staff. ARX is at the forefront in revolutionising hospital and community pharmacy; to the considerable benefits of patients, customers, pharmacists and their staff alike. www.arxinter.net

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Inspired Gaming Group Plc Upgrades and Expands Astea Alliance Solution Footprint

2009-02-23T00:00:00-05:00

Inspired Gaming Group plans to take full advantage of robust capabilities in Astea’s latest software release.

HORSHAM, PA (February 23, 2009) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that Inspired Gaming Group Plc (INGG), a leading supplier of Open Server-Based Gaming (Open SBG™) technology, is planning to upgrade and deploy Astea Alliance version 8.

With Astea’s latest release, Inspired Gaming Group is looking to streamline and enhance business processes which they believe will result in more effective customer service and reduced maintenance costs. Astea Alliance will be deployed in both the Remote Fix and Field Service groups.

There are many capabilities which they will be leveraging with this new release. Of particular interest will be that of Inventory Management. This will give their National Service Control Center visibility of technician boot stock, thereby significantly reducing customer response and fix time whilst simultaneously maximising investment in inventory and reverse logistics. Additionally, Alliance Mobile, which leverages the latest advances in wireless and workflow technology to optimise field service processes, will help in reducing delays with new call assignments as well as providing service technicians with the information they need to do their job ‘right the first time’.

“Astea and Inspired Gaming Group have an excellent relationship,” said Alex MacGregor-Devlin, Enterprise IT Director, Inspired Gaming Group Plc. “Today we are faced with a tough balancing act, the pressure to deliver world class service whilst optimising investment and more effectively managing our cost base. Astea’s software is helping our business gain agility, providing greater returns for both our customers and ourselves from our service operation.”

Clive Zeida, CRM Director EMEA, Astea International added, “Astea and Inspired Gaming Group have a long standing partnership. We are proud to work with them to deliver enhanced business benefits to their service operation.”

Astea is unique in its offerings because it provides the total end-to-end service management and mobility solutions that can support a company’s entire service business. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management and customer management solutions all on a single central repository.

###

About Inspired Gaming Group Plc
Inspired Gaming Group Plc (INGG) is the leading player worldwide in the Open Server-Based Gaming (Open SBG™) market and is also the leading provider of analogue and Open SBG™ machines in the UK for the leisure and gaming markets. The Group provides Open SBG™ software systems and Open SBG™ digital and networked terminals in 10 countries today. The Group manages over 50,000 machines across the UK, of which in excess of 24,000 are already on the Open SBG™ platform. The Group's customer base includes bars, casinos, bingo halls, licensed betting offices, holiday parks and other out of home leisure venues. Key customers include the major gaming companies such as William Hill and Gala Coral Group. The Group is also the leading provider of Fixed Odds Betting Terminals, itbox skill gaming terminals, and other Open SBG™ variants.
www.inspiredgaminggroup.com

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Astea International Accelerates Growth in Asia with a New Subsidiary in Japan

2009-03-05T00:00:00-05:00

New Tokyo Subsidiary Expands Astea’s Global Footprint

HORSHAM, PA (March 5, 2009) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces the establishment of Astea International Japan Inc, a new subsidiary in Tokyo, Japan. With resources in Tokyo, the company is providing sales, professional services and customer support to leading service organizations in the region. The Japanese subsidiary joins the Company’s existing international sales and service locations in the United Kingdom, Holland, and Australia.

“The Japanese market is of strategic importance to Astea and represents tremendous opportunities for international growth,” stated Zack Bergreen, CEO and chairman, Astea International. “The establishment of a formal presence in Japan brings us closer to the market and confirms our commitment to the partnerships that we have developed over the past ten years. With over forty customers already in Japan, and this number rapidly growing, this new subsidiary affords us the ability to better serve our customers and strategic partners. We will be able to further strengthen our understanding of the Japanese market and continue to build upon our solution to drive innovation that exceeds customer expectations.”

On September 25, 2008, the Company issued a press release announcing that it received a $3 million dollar investment to enhance sales and marketing, customer support, and product development efforts. One of the initiatives that this recent investment funded was the opening of the local subsidiary in Japan. The driving factor to establish a local presence was in response to their existing customer base as well as the increasing Japanese demand the Company is seeing for proven service management solutions that enable companies to deliver a consistent level of superior service around the world, ultimately improving customer satisfaction, retention and profitability.

Astea International Japan Inc. subsidiary is located at 7F ARK Mori Bldg. 1-12-32 Akasaka, Minato-ku, Tokyo, Japan. Mr. Hideo Yamazaki is managing director of Astea International Japan Inc. He brings to the Company a breadth of service management experience and a long history of working with the Astea solution suite. In order to support Astea’s existing customer base, Astea International Japan is already staffed with a team of resources and has also engaged experienced technical staff from existing partners in Japan.

###

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Astea International Announces Fourth Quarter and Year End 2008 Conference Call

2009-03-26T00:00:00-04:00

April 1, 2009
11:00 a.m. EDT
http://www.astea.com

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.
www.astea.com . Service Smart. Enterprise Proven.

# # #

Astea Reports Fourth Quarter and Full Year 2008 Results

2009-03-31T00:00:00-04:00

Profitable Fourth Quarter

Horsham, PA, March 31, 2009 – Astea International Inc. (NASDAQ: ATEA), a global provider of service management and mobility solutions, today released its fourth quarter and year-end financial results for fiscal 2008.

For the quarter ended December 31, 2008, Astea reported revenues of $5.9 million which was 13% less than revenues of $6.8 million for the same period in 2007. Net profit for the quarter was $.4 million or $.09 per share, compared to a net loss of $.1 million or ($.02) per share for the same period in 2007. Software license fee revenues were $1.3 million, compared to $1.8 million for the same period in 2007. Service and maintenance revenues of $4.6 million were 8% lower than the same period in 2007.

For the 2008 fiscal year, the Company reported revenues of $23.9 million and a net loss of $3.1 million or ($.90) per share, compared to revenues of $30.4 million and a net profit of $2.8 million or $.78 per share for the 2007 fiscal year. License revenues decreased to $3.3 million from $8.1 million in 2007. Service and maintenance revenues were $20.6 million compared to $22.3 million in 2007. It is important to note that these year to year comparisons include restated revenues, which principally had the effect of shifting revenues from 2006 into the reported revenues for 2007, and as well as some 2007 revenues into 2008.

“Because of the economic uncertainty in 2008, we began implementing cost containment initiatives and as a result of those efforts, our operating costs in the last quarter of 2008 are $1.3 million less than the same quarter in 2007. Our balance sheet is strong as our cash and short-term investments totaled $3.6 million at December 31, 2008 compared to $1.6 million at December 31, 2007,” stated Rick Etskovitz, Chief Financial Officer of Astea International. “Additionally, our working capital ratio was 1.16:1 at December 31, 2008 compared to 1.03:1 at the same time in 2007. We are pleased that we continue to have no outstanding debt other than trade payables and deferred revenue.”

“2008 has been a challenging year for Astea which is why we are very pleased to announce a profitable fourth quarter. Our fourth quarter success was attributed to a combination of tighter cost management initiatives, and successful sales execution which resulted in signing new enterprise customers. One of those new customers was a Fortune 500 company that will continue to grow to reach 2,000 users,” commented Zack Bergreen, chairman and CEO of Astea International. “The global economic climate has been very weak. However, because of the global economic recession, more and more companies are now looking for ways to reduce costs and optimize their field service organizations which provides for a consistent source of revenue. As a result, we are seeing an increased interest in our field scheduling optimization and mobility solutions, that when combined with our robust back-office provides a complete end-to-end service management solution. This powerful combination will dramatically help service organizations as they struggle with doing more work with fewer resources without sacrificing customer satisfaction.”

A Year in review: 2008 highlights

Signed new enterprise customers and had a number of existing customers, for both the Astea Alliance and FieldCentrix solutions, continue to expand their configurations with additional licensing for more users.
Significant number of customers upgraded to the latest releases reaffirming that Astea’s customers recognize the value and positive impact that Astea’s solutions are having on their overall service business.
Strong professional services activity due to a combination of new and existing customer deployments. Many of these engagements are large scale implementations of Astea’s complete end-to-end solution suite, encompassing back office, mobility, and scheduling optimization products.
Signed reseller and implementation partner agreement with L&T Infotech, a global IT services and solutions provider, which is a division of Larsen & Toubro (L&T), a technology, engineering, manufacturing and construction conglomerate, with global operations. L&T Infotech will provide Astea with global implementation resources, especially in certain countries where Astea does not have a local presence. Additionally, Astea and L&T Infotech will execute joint sales and marketing projects to generate revenue opportunities among each company’s respective customer bases as well new customer acquisition plans.
Astea announced $3 million in capital investment, in which it concluded a private placement of 826,446 shares of newly designated Series A Convertible Preferred Stock to the Chairman, Founder and CEO of Astea International.
Held global users’ conference, where Astea unveiled its latest product innovations, offered technical sessions, hands-on training, best practice workshops, product demonstrations, and special interest group meetings as well as unique peer networking opportunities, all geared to ensuring their customers continue to optimize, maximize and drive results from their solutions.
Established Astea International Japan Inc., a new subsidiary in Tokyo, Japan. With resources in Tokyo, the company is providing sales, professional services and customer support to leading service organizations in the region. The Japanese subsidiary joins the Company’s existing international sales and service locations in the United Kingdom, Holland, and Australia.
Released latest version of FieldCentrix Enterprise, introducing significant technology updates, new features and functionality, as well as increased language support.
Released latest version of Astea Alliance which delivered more than 30 new back-office features as well as mobility enhancements.
Astea was named to Deloitte’s Technology Fast 50 List, for the greater Philadelphia area, which is based on the percentage revenue growth over the five-year period, from 2003 to 2007.

Astea will host a conference call that will be broadcast live over the Internet on April 1st at 11:00 AM EDT to discuss the Company's fourth quarter and year-end financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices. www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2009 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2008, filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Announces First Quarter 2009 Conference Call

2009-05-08T00:00:00-04:00

Horsham, PA, May 8, 2009 – Astea International Inc. (NASDAQ: ATEA) will release the company’s first quarter 2009 financial results on Friday, May 15, 2009. On Monday, May 18, 2009, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

May 18, 2009
11:00 a.m. EDT
http://www.astea.com

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.
www.astea.com . Service Smart. Enterprise Proven.

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Astea Reports First Quarter 2009 Results

2009-05-15T00:00:00-04:00

Horsham, PA, May 15, 2009 – Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the first quarter of 2009.

For the first quarter ended March 31, 2009, Astea reported revenues of $4.8 million compared to revenues of $7.0 million for the same period in 2008. Net loss for the first quarter was $728,000 or ($.23) per share, compared to a net loss of $425,000 or ($.12) per share for the same period in 2008. License revenues were $510,000 compared to $1.4 million in 2008. Total service and maintenance revenues were $4.3 million compared to $5.6 million in 2008. For purposes of comparison, it should be noted that the amounts reported for the first quarter of 2008 included restated revenue from activities in prior periods. Reference should be made to the relevant quarterly and annual filings for further detail.

“Unfortunately this global economic recession is impacting companies across many industries that we target and, as a result, many of our existing pipeline opportunities continue to delay their purchasing process until they feel more comfortable with the state of the economy. This has definitely impacted our ability to produce the license revenues that we expected for the quarter. Because we anticipated a difficult road ahead, we implemented cost containment initiatives many months ago and this has helped us weather these tough times by significantly reducing our cash run rate. In the event, as is our goal, that we are able to improve upon our closed license opportunities, it will have a considerable positive impact on our financial results,” stated Zack Bergreen, CEO of Astea International. “We are pleased to see a continued demand for professional services work. We are fortunate to have a very healthy install base comprised of large, enterprise companies that continue to purchase additional modules as well as professional services.”

FIRST QUARTER HIGHLIGHTS

Many of Astea’s large enterprise deployments, encompassing their entire solution suite - back office, mobility, and scheduling optimization solution modules have gone live in multiple countries.
Existing customers continued to expand their configurations with additional licensing for more users and functionality.
Established Astea International Japan Inc., a new subsidiary in Tokyo, Japan. With resources in Tokyo, the company is providing sales, professional services and customer support to leading service organizations in the region. This new subsidiary has already been very well received with Astea’s existing customers in Japan and the local presence is already contributing to Astea’s overall success.

Astea will host a conference call that will be broadcast live over the Internet on May 18, 2009 at 11:00 AM EDT to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices. www.astea.com. Service Smart. Enterprise Proven.

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For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International is Positioned in the Visionaries Quadrant in Leading Industry Analyst Firm’s 2009 Field Service Management Magic Quadrant

2009-05-20T00:00:00-04:00

Evaluation based on Completeness of Vision and Ability to Execute

HORSHAM, PA (May 20, 2009) - Astea International Inc. (NASDAQ:ATEA), a global provider of service management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner’s 2009 Field Service Management Magic Quadrant*.

Astea is unique and differentiated in the market because they provide the total end-to-end service management, scheduling optimization and mobility solutions that can support a company’s entire service business or they can provide a modular approach and complement existing applications. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management and customer management solutions ---- all on a single central repository.

“More and more companies are recognizing that acquiring new customers may be challenging in today’s economy, so they are looking for innovative ways to maximize customer retention and reduce costs in order to survive during these turbulent times. The combination of our highly scalable, feature-rich service management, mobility and scheduling optimization solutions along with the increased awareness of the importance of aftermarket service during tough economic times, have combined to create an increased demand for our solutions. Our solutions help organizations reduce their service delivery costs, optimize resources and ultimately increase revenues, customer satisfaction and retention,” said Zack Bergreen, chairman and CEO at Astea. “We are very pleased to be evaluated by Gartner as a visionary in this market. Based on Astea’s proven experience and innovative technology we are able to assist our customers in achieving that competitive advantage while they are simultaneously containing costs, improving efficiencies and maximizing customer satisfaction.”

Founded in 1979, Astea is known throughout the service management industry as being a strong and proven provider of customer-centric software solutions for field service management. Through the years Astea has continued to focus on building upon this core expertise to deliver a comprehensive and robust solution built on the latest Microsoft .NET platform. As a result of this cutting-edge technology, companies are able to leverage their existing technology infrastructure and lower their total cost of ownership.

* Gartner, Inc. "Magic Quadrant for Field Service Management" by Michael Maoz and William Clark, May 5, 2009

About the Magic Quadrant
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

www.astea.com. Service Smart. Enterprise Proven.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Release of Astea Alliance 9.0 Raises the Bar for Service Lifecycle Management (SLM) and Mobile Workforce Solutions

2009-07-13T00:00:00-04:00

Powerful Features and Enhancements are Empowering Organizations around the Globe with Advanced Capabilities that are Setting a Higher Standard for the Service Industry

HORSHAM, PA (July 13, 2009) - Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, has introduced a new version of the industry’s most robust solution for service organizations. Leveraging more than 30 years of experience, Astea Alliance 9.0 delivers extensive enhancements and new features to empower service organizations to achieve a new level of service excellence. Accelerated revenue growth, proactive insight to customer interactions, improved customer satisfaction and experiences, and lower total cost of ownership, are just a few of the advantages organizations will be able to realize with this new release.

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced work scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance’s modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service due to the “siloing” of customer information.

More than 400 organizations around the world rely on Astea’s solutions to run their service operations. Built on the latest Microsoft .NET 3.5 platform, Astea Alliance 9.0 is one of the most open and non-proprietary solutions on the market today. Organizations will be able to benefit from dramatically enhanced professional services automation (PSA), business intelligence (BI), service work order process improvements, logistics, workforce scheduling optimization, scheduling and dispatch console enhancements, and as well as many new and significant features added to Astea’s industry leading mobility solution.

“Astea Alliance is one of the most widely-used service lifecycle management solutions on the market today and I am very proud of this new version,” said John Tobin, President of Astea International. “This is a pivotal release for not only Astea but the industry itself, and one which will have a dramatic impact on the way organizations deliver service as more and more companies in these challenging economic times view and leverage service as a competitive differentiator and revenue generator. Astea has always been in the forefront. We continue to leverage our breadth and depth of experience and expertise to deliver leading solutions that are mission critical to organizations where customer service is strategic.”

Astea will be holding an exclusive webinar to demonstrate the powerful advances that have been built into their latest Astea Alliance 9.0 release. From the initial customer call to the closing of work orders, customer invoicing and product replacement, every step in the service lifecycle process represents an opportunity for improving customer satisfaction, reducing costs and increasing revenues. Attend this insightful webinar on Tuesday, August 11, 2009 at 12:00pm ET to see how you can raise the bar on your service business. To register go to www.astea.com/alliance9

Astea works with hundreds of companies worldwide, maximizing the value of an organization's service operation by optimizing critical business processes across the globe. The company can be reached at 215-682-2500.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies around the world in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Astea Reports Second Quarter 2009 Results

2009-08-14T00:00:00-04:00

Horsham, PA, August 14, 2009—Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the second quarter of 2009.

For the second quarter ended June 30, 2009, Astea reported revenues of $4.9 million compared to revenues of $5.5 million for the same period in 2008. Net loss for the second quarter was $.3 million or ($.09) per share, compared to a net loss of $2.1 million or ($.60) per share for the same period in 2008. License revenues were $.1 million compared to $.4 million in 2008. Total service and maintenance revenues were $4.8 million compared to $5.0 million in 2008.

“Although we have recently seen an increased level of pipeline activity and continue engaging with more and more companies interested in service management solutions, the economic downturn continues to be a challenge. Many companies are delaying purchase decisions due to the uncertainty in the economy and have cost controls in effect that limit them from currently investing in enterprise software solutions in the short term. We remain aggressive in the pursuit of new business to ensure that we are the vendor of choice when companies are in a position to invest again,” stated Zack Bergreen, Chairman and CEO, Astea International. “The tight management of our costs has been very helpful this quarter. We are very pleased with the consistent level of professional services and the outstanding backlog of work around the globe. The combination of both new implementations and upgrades has kept our service professionals busy, which have been and will continue to be a significant contribution to our overall revenues well into the future.”

SECOND QUARTER HIGHLIGHTS

Several of Astea’s new larger scale deployments went live, while existing customers continued to expand their configurations with additional licensing for more users and functionality.
Released latest version of Astea Alliance, version 9.0. Built on the latest Microsoft .NET 3.5 platform, Astea Alliance 9.0 is one of the most open and non-proprietary solutions on the market today. Organizations will be able to benefit from dramatically enhanced professional services automation (PSA), business intelligence (BI), service work order process improvements, logistics, workforce scheduling optimization, scheduling and dispatch console enhancements, as well as many new and significant features added to Astea’s industry leading mobility solution.
Astea positioned in the Visionaries Quadrant in Gartner’s 2009 Field Service Management Magic Quadrant. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner.
In a recent Aberdeen study of 2,318 organizations, Aberdeen AXIS™ on Mobile Field Service published in March 2009, Astea outperformed several key competitors as a provider of Mobile Field Service (MFS) solutions. The assessment is based on customer success in using Astea technology as extracted from end user survey base responses (i.e. Value Delivered) and the Market Readiness of the organization determined by over 250 evaluation criteria.

Astea will host a conference call that will be broadcast live over the Internet on August 17, 2009 at 11:00 AM EDT to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

www.astea.com. Service Smart. Enterprise Proven.

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© 2009 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2008, as supplemented in the 10-Q for the Quarter ended June 30, 2009 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International to Webcast Third Quarter 2009 Results

2009-11-04T00:00:00-05:00

Horsham, PA, November 4, 2009 – Astea International Inc. (NASDAQ: ATEA) will release the company’s third quarter 2009 financial results on Tuesday, November 10, 2009. On Wednesday, November 11, 2009, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

November 11, 2009
11:00 a.m. EST
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/en/About-Us/Investors/page.aspx. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-877-407-3140. For calls from outside North America, please dial 1-201-689-8473. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies achieve new levels of service excellence. www.astea.com. Service Smart. Enterprise Proven.

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© 2009 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Astea Reports Third Quarter 2009 Results

2009-11-10T00:00:00-05:00

Horsham, PA, November 10, 2009 —Astea International Inc. (NASDAQ:ATEA), a global provider of service management solutions, today released financial results for the third quarter of 2009.

For the third quarter ended September 30, 2009, Astea reported revenues of $4.8 million compared to revenues of $5.4 million for the same period in 2008. Net loss for the third quarter was $.4 million or ($.12) per share, compared to a net loss of $1.0 million or ($.27) per share for the same period in 2008. License revenues were $.4 million compared to $.1 million in 2008. Total service and maintenance revenues were $4.4 million compared to $5.3 million in 2008.

“While this quarter’s results were disappointing, we are very encouraged by the early sales activity we have already seen in the fourth quarter as well as the sales pipeline for the remainder of 2009 and the first quarter next year,” said Zack Bergreen, CEO of Astea International. “As the market is beginning to transition for an economic turnaround and ready to start making capital investments, we are well positioned to benefit because during the economic downturn, we continued to execute and focus on the fundamentals –delivering new innovative versions of our service management and mobility applications, maintaining the highest level of satisfaction for our global customer base, supporting major worldwide implementations and maintaining stringent controls over all operating costs. Additionally, we focused heavily on demand generation marketing programs, around the world, and as a result we are seeing a heightened level of sales activity with a good mix of opportunities across deal sizes, verticals and geographies. We believe Astea is creating a momentum in the marketplace as our solutions help new and existing customers lower costs, retain customers, and improve productivity in the current economy.”

“We are pleased with our ability to maintain and improve upon our cash position at the end of this quarter compared to the end of the previous quarter. We expect to be profitable in the fourth quarter. Astea remains debt-free, as our ongoing focus on cost containment has contributed to maintaining our financial position,” said Rick Etskovitz, CFO of Astea International. “Our level of professional services activity holds steady as we have a healthy backlog of professional services work in all of our regions, as new and existing customers leverage our deep domain service expertise to help them achieve new levels of service excellence.”

THIRD QUARTER HIGHLIGHTS

This quarter included new customer wins as well as additional license sales to existing customers, for both the Astea Alliance and FieldCentrix solutions, as they continue to expand configurations and deploy additional users.
Since opening, the Japan office has expanded personnel to accommodate the increased flow of business. There has also been an accelerated level of marketing activity that has already generated an amplified level of brand awareness and sales opportunities that will greatly contribute to Astea’s growth.
We hired a new managing director in EMEA as well as top sales talent to aggressively pursue both existing and new opportunities to accelerate and expand presence and growth in the EMEA market.

Astea will host a conference call that will be broadcast live over the Internet on November 11, 2009 at 11:00 AM EST to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2009 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2008, as supplemented in the 10-Q for the Quarter ended September 30, 2009 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Expands Presence to South Africa with Fullcircle Technologies

2010-01-13T00:00:00-05:00

Horsham, PA, January 13, 2010 —Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that Fullcircle Technologies, a leading provider of mobile technology solutions for the transport and logistics industries, is the authorized and exclusive value-added reseller for Astea International in South Africa. This powerful partnership is already yielding results and has recently produced a new customer, a leading provider of services to South African Retail Organizations. This company will be leveraging Astea’s innovative service lifecycle management and mobile workforce solutions in conjunction with Fullcircle’s deep mobility expertise to drive financial and operational efficiencies for their service operations.

Fullcircle Technologies will act as an exclusive value-added reseller of Astea’s solutions, giving their current and future customers access to customer management; service management; asset management; forward and reverse logistics management; mobile workforce management; and dynamic workforce scheduling optimization solutions.

“We are very excited to announce our partnership with Fullcircle Technologies,” said Ian Evans, managing director of EMEA for Astea. “Demand for effective field service management and mobile workforce solutions continues to climb as companies across the globe uncover the immense revenue opportunities associated with better service and Fullcircle has the experience and expertise to help South African companies realize these benefits.”

Fullcircle Technologies is at the forefront of mobile technology solutions for the transport and logistics industry in South Africa. Founded in 2006, its core business is the integration, implementation and in-field management of best-of-breed, turn-key mobile productivity solutions. Fullcircle Technologies is unique in that its management team has senior level transport and logistics, and field service management industry experience as well as deep-rooted technology training that is built on years of experience working for some of the most admired global information and communication technology companies.

“Automation of service management within South Africa is under developed,” said David Miller of Fullcircle Technologies. “There’s an immense need for service lifecycle management and mobility solutions, and together, we’re offering local South African companies an effective way to drive service revenue through increased customer satisfaction and effective billing. We are very pleased to be representing and working with a leader in the service management space. Astea’s extensive experience in delivering proven and innovative software solutions to the global market has made them the de facto standard for service lifecycle management solutions.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

###

About Fullcircle Technologies
Fullcircle Technologies (Pty) Ltd provides integrated mobile solutions within industry verticals where it has significant domain knowledge in Southern Africa. Fullcircle initially entered the transport and logistics industry in 2006 successfully implementing solutions for leading companies. Similarly Fullcircle has taken its understanding of field service requirements and in 2009 partnered with Astea to provide service lifestyle management solutions to the South African market.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.

© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Release of Astea Alliance 10.0, the Most Comprehensive Release Enabling the Virtual and Connected Enterprise

2010-02-01T00:00:00-05:00

Third Party and Vendor Management, Next Generation User Interface and support for ITIL (Information Technology Infrastructure Library) are just a few of the new features that are revolutionizing and redefining the delivery of world class service

Horsham, PA, February 1, 2010—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, has introduced a new version of the industry’s most robust solution for service organizations. With this latest release, Astea is introducing many new features and modules, including: an innovative user interface; a suite of workforce collaboration tools; a redesigned Studio development tool; Third Party and Vendor Management module; and support for ITIL (Information Technology Infrastructure Library).

From the initial customer call to the closing of work orders, customer invoicing and product replacement, every step in the service lifecycle process represents an opportunity for improving customer satisfaction, reducing costs and increasing revenues. In order to deliver world class service, organizations need seamless continuity and visibility of every interaction with the customer. Critical customer information must be shared and instantly available to everyone in the organization that touches that customer. With Astea Alliance 10.0, companies can manage the entire service lifecycle with a single provider — Astea.

Below are just a fraction of the benefits that organizations can realize from leveraging the latest functionality in Astea Alliance 10.0:

Improved Productivity & Collaboration -- Leveraging Web 2.0 functionality, Astea Alliance helps companies connect and work collaboratively with partners, vendors, suppliers, customers and employees. With the new enterprise collaboration tools, vendor and third party management, dashboards, and embedded analytics, this release promotes the easy exchange of ideas and information throughout the service lifecycle ecosystem.

Ease of Use and Personalized User Experience – Redesigned and fresh user interface provides for sleek, simplistic and personalized navigation. Combining the user experience of the internet and office tools, this new user interface becomes the end user’s personal landing page. This rich and innovative user interface leverages Microsoft®’s Windows Presentation Foundation (WPF). The interface supports tab management functionality, smart menus and a home page that can be personalized to meet an individual’s unique needs to view the most relevant and up to date information in a single location.

Easily Manage and Support a Company’s Entire Service Ecosystem - This new release also introduces the new Astea Alliance Third Party and Vendor Management module. This secure facility provides the ability for third party vendors and subcontractors to access the system and enables them to participate in the process of service delivery. By having the ability to manage and view both internal and external service technicians, with a single platform and dispatch console, companies can easily choose the best technician for every job while ensuring a consistent level of service. This new module seamlessly connects the service provider with partners and third party technicians eliminating duplicate data entry, easily communicating work order information and status updates, parts ordering and tracking, as well as accelerating invoice and payment once work is completed.

Lower Total Cost of Ownership – Astea Alliance 10.0 introduces a new and flexible development environment, leveraging Microsoft® Visual Studio 2008. This new development environment makes it easy to build customizations and carry forward those customizations when upgrading to future releases of Astea Alliance. Astea has developed extensions, often referred to as “plug-ins”, to the Visual Studio 2008 environment that speed development. Organizations can use Alliance Studio’s powerful tools to define and update business rules, screens, menus, defaults, alerts and more. Users can add new functionality with user-defined fields or build entirely new screens.

Enable and Support Continuous Process Improvement – Astea Alliance introduces support for the ITIL (Information Technology Infrastructure Library) framework. ITIL provides a framework of best practice approaches which are intended to facilitate the delivery of high quality IT services. The enhancements in Astea Alliance 10.0 focus on what are seen as the core processes of ITIL: Incident Management, Problem Management, Change Management, and Service Level Management, which form the basis of the day-to-day operations of a Call Center. With ITIL best practices built into the Astea Alliance application, organizations can further improve response time, minimize disruption, and ensure that standardized methods and procedures are used in order to minimize impact and to improve day-to-day operations.

“Building on our extensive history and expertise in the service management industry, this release is by far the most comprehensive release Astea has ever introduced. This release focuses on enabling and easily facilitating service organizations to confidently and effectively create, support and manage a truly virtual service delivery network for both financial and operational efficiencies. With workforce collaboration, analytics, third party and vendor management, ITIL support and much more, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe, greatly improving customer satisfaction,” said Zack Bergreen, CEO of Astea International.

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance’s modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service due to the “siloing” of customer information.

Astea works with hundreds of companies worldwide, maximizing the value of an organization’s service operation by optimizing critical business processes across the globe. The company can be reached at 215-682-2500.

###

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.

© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Astea Reports Full Year 2009 and Profitable Fourth Quarter Results

2010-03-25T00:00:00-04:00

Horsham, PA, March 25, 2010 — Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released its fourth quarter and year-end financial results for fiscal 2009.

For the quarter ended December 31, 2009, Astea reported revenues of $5.6 million which was 5% less than revenues of $5.9 million for the same period in 2008. Net income to shareholders for the quarter was $.37 million or $.10 per share, compared to a net income to shareholders of $.3 million or $.09 per share for the same period in 2008. Software license fee revenues were $1.6 million, 28% higher than the same period in 2008. Service and maintenance revenues were $4.0 compared to $4.6 million for the same period in 2008.

For the 2009 fiscal year, the Company reported revenues of $20.1 million and a net loss to shareholders of $1.2 million or ($.33) per share, compared to revenues of $23.9 million and a net loss to shareholders of $3.2 million or ($.90) per share for the 2008 fiscal year. License revenues decreased to $2.7 million from $3.3 million in 2008. Service and maintenance revenues were $17.4 million compared to $20.6 million in 2008.

"We are very pleased by our fourth quarter results, particularly in the face of the global economic slowdown. These profitable results were attributed to a combination of tighter cost management initiatives, successful sales execution, and customer satisfaction. Our diligent efforts in cost containment resulted in operating costs being $6.0 million less than in 2008,” commented Zack Bergreen, chairman and CEO of Astea International. "We are optimistic that we have begun to see an increase in demand around the world, that was not present in most of 2009. Buyers continue to remain cautious, but as companies slowly begin to lift their freeze on capital spending we are seeing a renewed interest. More and more companies are now actively looking for solutions that will help them reduce costs, increase service revenues and optimize their field service organizations. Because of the recent shift in demand we feel we are well positioned heading into 2010. We are encouraged by our recent performance and excited about our prospects moving forward.”

A YEAR IN REVIEW: 2009 HIGHLIGHTS

Signed new enterprise customers and had a number of existing customers, for both the Astea Alliance and FieldCentrix solutions, continue to expand their configurations with additional licensing for more users.
Number of customers completed their deployments and many upgraded to the latest releases, reaffirming that Astea’s customers recognize the value and positive impact that Astea’s solutions are having on their overall service business.
Established Astea International Japan Inc., a new subsidiary in Tokyo, Japan. With resources in Tokyo, the company is providing sales, professional services and customer support to leading service organizations in the region. This new subsidiary has already been very well received with Astea’s existing customers in Japan and the local presence is already a major contributor to Astea’s overall success.
Released Astea Alliance, version 9.0. Built on the latest Microsoft .NET 3.5 platform, Astea Alliance 9.0 is one of the most open and non-proprietary solutions on the market today. Organizations benefit from many new and significant features added to Astea’s world leading mobility solution and Dynamic Scheduling Engine (DSE) for workforce optimization. Additionally, there were a considerable amount of new features added to Astea’s powerful Global Control Center (GCC), professional services automation (PSA), and business intelligence (BI) solution areas, as well as service work order process and logistics improvements. Astea recently issued a press release in early 2010, announcing the availability of Astea Alliance, version 10.0.
Astea is positioned in the Visionaries Quadrant in Gartner’s 2009 Field Service Management Magic Quadrant. The Magic Quadrant is a graphical representation of a marketplace for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner.
In a recent Aberdeen study of more than 2,300 organizations, published in March 2009, Astea outperformed several key competitors as a provider of Mobile Field Service (MFS) solutions. The assessment is based on customer success in using Astea technology as extracted from end user survey base responses (i.e. Value Delivered) and the Market. Readiness of the organization determined by over 250 evaluation criteria.

Astea will host a conference call that will be broadcast live over the Internet on March 26th at 11:00 AM EDT to discuss the Company's fourth quarter and year-end financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2010 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2009, filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International to Webcast First Quarter 2010 Results

2010-05-06T00:00:00-04:00

Horsham, PA, May 6, 2010 – Astea International Inc. (NASDAQ: ATEA) will release the company’s first quarter 2010 financial results on Wednesday, May 12, 2010. On Thursday, May 13, 2010, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

May 13, 2010
11:00 a.m. ET
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/about_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-877-407-3140. For calls from outside North America, please dial 1-201-689-8473. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Astea Reports First Quarter 2010 Results

2010-05-12T00:00:00-04:00

Horsham, PA, May 12, 2010 — Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released financial results for the first quarter of 2010.

For the first quarter ended March 31, 2010, Astea reported revenues of $4.7 million compared to revenues of $4.8 million for the same period in 2009. Net loss for the first quarter was $1.1 million or ($.33) per share, compared to a net loss of $728,000 or ($.23) per share for the same period in 2009. License revenues were $974,000 compared to $510,000 in 2009. Total service and maintenance revenues were $3.7 million compared to $4.3 million in 2009.

“We are very pleased that we successfully signed three new enterprise deals this quarter. However, the revenue from the largest deal could not be recognized due to complex software revenue recognition rules. We expect to recognize that revenue later this year,” stated Zack Bergreen, CEO of Astea International. “We expect recent sales activity to drive sequential revenue growth as these new customers have very aggressive plans for expanding the solution globally in a short period of time. While we remain cautious from a near-term perspective, our longer term optimism continues to grow. We will continue to execute against our sales and marketing investment strategy to position Astea for market share gains as the economic environment continues to improve.”

FIRST QUARTER HIGHLIGHTS:

Attained an impressive set of new customers such as Asia's leading provider of integrated IT services and solutions who will be deploying Astea’s end to end Astea Alliance suite for more than 800 users; Astea also signed a leading telecommunication solutions provider who will be leveraging Astea’s end to end solution suite with an increased emphasis on real-time mobility and workforce scheduling optimization, initially the deployment will be for more than 200 users with plans for further global expansion; and a large IT services company in Japan who will be leveraging Astea’s robust and comprehensive solution suite for more than 600 users.

This quarter Astea also sold additional licenses to existing customers, for both the Astea Alliance and FieldCentrix solutions, as they continued to expand configurations and deploy additional users.

Announced that Fullcircle Technologies, a leading provider of mobile technology solutions for the transport and logistics industries, is the authorized and exclusive value-added reseller for Astea International in South Africa. This powerful partnership is already yielding results and has recently produced a new customer, a leading provider of services to South African retail organizations. This company will be leveraging Astea’s innovative service lifecycle management and mobile workforce solutions in conjunction with Fullcircle’s deep mobility expertise to drive financial and operational efficiencies for their service operations. Fullcircle Technologies will act as an exclusive value-added reseller of Astea’s solutions, giving their current and future customers access to customer management; service management; asset management; forward and reverse logistics management; mobile workforce management; and dynamic workforce scheduling optimization solutions.

Introduced Astea Alliance, version 10.0. This release is by far Astea’s most comprehensive release to date. Astea Alliance 10.0 focuses on enabling and easily facilitating service organizations to confidently and effectively create, support and manage a truly virtual service delivery network for both financial and operational efficiencies. With workforce collaboration, analytics, third party and vendor management, ITIL support and much more, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe, greatly improving customer satisfaction.

For the fifth year in a row Astea has successfully attained Gold Certified status in the Microsoft Partner Program with competencies in ISV (Independent Software Vendor)/Software and Mobility Solutions, recognizing Astea’s expertise and total impact in the technology marketplace. As a Gold Certified partner, Astea has demonstrated expertise with Microsoft technologies and proven their ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the marketplace.

Astea will host a conference call that will be broadcast live over the Internet on May 13, 2010 at 11:00 AM ET to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2010 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2009, as supplemented in the 10-Q for the Quarter ended March 31, 2010 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Heartland Chooses Astea’s Field Service & Mobility Solution Suite

2010-06-07T00:00:00-04:00

Plan on Leveraging Astea’s Solution Suite to Improve Productivity, Drive Service Consistency Standards, and Elevate Customer Satisfaction

Horsham, PA, June 7, 2010 — Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announced that Heartland Business Systems, a leading provider of value-added integration services and networking technologies, has selected the Astea Alliance solution suite to replace their existing service solution, and provide additional automation capabilities that will further streamline and advance their service business.

Heartland Business Systems has become one of Wisconsin's leading providers of value-added integration services and networking technologies. Since its establishment in 1990, the company has developed services and support programs for commercial, industrial, government and education clients throughout Wisconsin. The variety of solutions and services the company provides its customers include computer networking; technology planning; internet, data center, hosting, monitoring, security and managed services; cabling and audio/video solutions; and software consulting. Heartland also provides direct thermal and thermal transfer printer technology and label media to its customers.

“Our business is built on helping companies make the best IT decisions to drive operational efficiency and improve profitability,” stated Carol Henning, Controller for Heartland Business Systems. “When it comes to making decisions for our own IT systems, we apply the same rigorous standards. We were looking for a best-of-breed application that matched the quality and level of service we strive to provide to our customers. After an extensive search for a service management solution, we found that Astea’s deep domain expertise in conjunction with their robust solution offered the breadth and depth of functionality that was the perfect fit for our organization’s needs.”

More than 140 Heartland employees will be using Astea’s solution to accomplish three key goals:

Improving productivity – automate additional manual processes for improved efficiencies
Increasing revenue – by identifying new cross-sell and up-sell opportunities
Delivering even better customer service – by having a real-time, 360 degree view of the customer

The Heartland Team evaluated several field service solutions and selected Astea for their extensive and proven experience, over 30 years, in developing and implementing global field service and mobility solutions to enterprise companies. Additionally, the Astea Alliance solution suite provides end-to-end service management & mobility functionality, incorporating industry best practices all on a single platform, with ease of integration to Microsoft Dynamics GP. Astea’s solution will provide Heartland with a comprehensive and robust mix of capabilities such as, mobility, field service, customer self-service, and professional services automation that will help to drive and improve the efficiency and costs of service delivery.

“Heartland Business Systems is a perfect example of a company that is constantly looking for value-added services that help to exceed its goals in delivering excellence in customer service. We are delighted that they chose Astea,” said John Tobin, President of Astea International. “Astea’s solution incorporates industry expertise and best practices making it an ideal solution for companies looking for a competitive advantage.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

About Heartland Business Systems
Heartland Label Printers, Inc. was founded in 1991 in Neenah, WI as a leading manufacturer and distributor of labels and packaging-related items. In 1992, HRTLP merged with Alferi Communications to form a new division, Heartland Business Systems. In 1998 Heartland moved to its current location in Little Chute, WI. HBS provides technology solutions to corporate; healthcare; education; government; and non-profit organizations. Solutions include: computer networking; technology planning; internet; data center; hosting services; monitoring; security and managed services; cabling and audio/visual solutions; and software consulting. In 2004, HBS opened a remote office in Milwaukee and also established Avastone Technologies. Operating out of the main Heartland location, Avastone is a custom programming division that offers website design, search engine optimization, custom integrations, software applications, and other related services. Heartland’s three divisions currently employ approximately 300 people.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Astea International is Positioned in the Visionaries Quadrant in Leading Industry Analyst Firm’s 2010 Field Service Management Magic Quadrant

2010-06-29T00:00:00-04:00

Evaluation based on Completeness of Vision and Ability to Execute

Horsham, PA, June 29, 2010 — Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner’s 2010 Magic Quadrant for Field Service Management*.

Astea is a solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly integrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and the back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

“We consider our positioning in the Field Service Management quadrant, by Gartner, confirmation of our ability to deliver proven, robust solutions that help service organizations reduce their service delivery costs, optimize resources and ultimately increase revenues, customer satisfaction and retention,” said Zack Bergreen, Chairman and CEO, Astea International. “With our innovative solutions we are enabling service organizations to confidently and effectively create, support and manage a truly virtual service delivery network for both financial and operational efficiencies. With our 30 years of proven experience and deep domain expertise, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe. We know that we have a product that is unmatched in capabilities and is definitely a competitive differentiator for us.”

Founded in 1979, Astea is known throughout the service management industry as being a strong and proven provider of customer-centric software solutions for field service management. Through the years Astea has continued to focus on building upon this core expertise to deliver a comprehensive and robust solution built on the latest Microsoft .NET platform. As a result of this cutting-edge technology, companies are able to leverage their existing technology infrastructure and lower their total cost of ownership.

* Gartner, Inc. "Magic Quadrant for Field Service Management" by Michael Maoz and William Clark, June 17, 2010

About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Astea International to Webcast Second Quarter 2010 Results

2010-08-06T00:00:00-04:00

Horsham, PA, August 6, 2010 – Astea International Inc. (NASDAQ: ATEA) will release the company’s second quarter 2010 financial results on Thursday, August 12, 2010. On Friday, August 13, 2010, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

August 13, 2010
11:00 a.m. ET
http://www.astea.com

Astea Reports Second Quarter 2010 Results

2010-08-12T00:00:00-04:00

Horsham, PA, August 12, 2010— Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released financial results for the second quarter of 2010.

For the second quarter ended June 30, 2010, Astea reported revenues of $4.6 million compared to revenues of $4.9 million for the same period in 2009. Net loss for the second quarter was $1.3 million or ($.37) per share, compared to a net loss of $.3 million or ($.09) per share for the same period in 2009. License revenues were $737,000 compared to $100,000 in 2009. Total service and maintenance revenues were $3.9 million compared to $4.8 million in 2009.

“Our latest product release continues to receive high accolades from industry analysts, customers and prospects, as we have a superior product compared to our competition when it comes to addressing the needs of service organizations around the globe. We are seeing increased momentum from our international operations, as revenues increased by 52% compared to the same period in 2009. This quarter was also marked with some very significant global deployments and upgrades as well as existing customers expanding their deployments,” stated Zack Bergreen, CEO of Astea International. “However, new bookings in North America did not meet our expectations. Nevertheless, we remain steadfast in aggressively pursuing current pipeline opportunities to ensure that we bring them to closure as quickly as possible. We expect our North America operations to improve their contribution in the second half of this year as well as a continuation of the improving momentum in our operating regions around the world.”

SECOND QUARTER HIGHLIGHTS

•   The company attained a number of new customers, including one of Japan’s largest global providers of IT products and services. This initial deal is the first phase of a multi-country deployment. Astea signed a leading French manufacturer of air conditioning and refrigeration products for residential and industrial use who will be leveraging Astea’s end to end solution suite. An IT services company in France chose Astea’s robust and comprehensive solution suite. Heartland Business Systems, a leading provider of value-added integration services and networking technologies in North America, selected the Astea Alliance solution suite to replace their existing service solution.
•   The company sold additional licenses to existing customers, for both the Astea Alliance and FieldCentrix solutions, as our customers continued to expand their configurations and deploy additional users. An IT services company expanded their Astea Alliance deployment by purchasing Astea’s dynamic scheduling optimization engine and mobility solution. A number of customers also purchased additional licenses for more users, including a leading developer of instrument sterilization; a global company specializing in energy management; and an IT service provider.
•   The company had some notable upgrades and new customer go-lives with the FieldCentrix solution. Astea successfully completed a 6,000 user upgrade, to the latest FieldCentrix release for a leading global process controls and instrumentation company. For a major fire and security company, Astea deployed two additional divisions comprised of over 1,000 technicians. In addition, Astea completed a seven country deployment for a leading worldwide provider of filtration systems.
•   Astea announced their positioning in the Visionaries Quadrant in Gartner’s 2010 Field Service Management Magic Quadrant. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors compare against criteria for that marketplace, as defined by Gartner.

Astea will host a conference call that will be broadcast live over the Internet on August 13, 2010 at 11:00 AM ET to discuss the Company's second quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com.   Service Smart. Enterprise Proven.

# # #
© 2010 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2009, as supplemented in the 10-Q for the Quarter ended June 30, 2010 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Complete Building Services Selects Astea’s Field Service & Mobility Solution Suite

2010-10-05T00:00:00-04:00

Solution to Help Reduce Operational Costs, Streamline Workflows, Optimize Resource Utilization, and Maximize Cross-Sell and Up-Sell Opportunities

HORSHAM, PA (October 5, 2010) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that Complete Building Services (CBS), has selected Astea’s FieldCentrix® Enterprise solution. CBS will be implementing the solution to help improve technician efficiency, optimize resource utilization, maximize cross-sell and up-sell opportunities, streamline business processes and reduce operational costs.

CBS is based in Washington, DC and was established in 1963 as the building services division of The Donohoe Companies, Inc. Over the period of these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients. CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia.

The CBS team evaluated several field service and mobility solutions, and selected Astea for three key reasons:

Astea’s extensive and proven experience providing global field service and mobility solutions to numerous enterprise companies around the world.

Astea’s FieldCentrix solution suite provides complete service management & mobility functionality necessary to fully automate and streamline their service operations.
Astea’s FieldCentrix solution incorporates industry best practices and seamlessly integrates with their existing infrastructure.

“We needed a proven solution that would provide us with total visibility of our field service operations, improve first time fix rates and workforce utilization, and reduce operational costs in addition to capturing additional revenue opportunities,” said Terry Oakley, Senior Vice President of Operations, CBS. "After an exhaustive evaluation process we strongly concluded that the combination of Astea’s domain expertise, robust solution suite and widespread experience in delivering field service and mobile solutions was the best fit for our business.”

CBS selected Astea’s FieldCentrix Enterprise suite of applications including FX Service Center® and FX Mobile®.

FX Service Center provides Web-based dispatch and call center capabilities to the company. It interfaces to the field technician's mobile device and provides real-time status and communication with dispatchers and office personnel. It also helps create a complete, online knowledgebase of corporate information.

FX Mobile captures customer information while creating seamless wireless or direct connect communication between their field technicians and the office. It also provides workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time and expense capture, email messaging, additional service requests.

“We are extremely pleased that CBS has chosen Astea as their premier field service and mobility solution provider to drive operational and financial efficiencies for their business,” said John Tobin, President, Astea International. “We look forward to working closely with CBS to drive maximum benefits from their implementation.”

Astea helps companies worldwide achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point. The company can be reached at 215-682-2500.

###

About Complete Building Services
CBS is based in Washington, DC and was established in 1963 as the building services division of The Donohoe Companies, Inc. Over the period of these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients. CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and scheduling optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

World-Leading Telecommunications Solutions Provider Selects Astea to Automate, Mobilize and Optimize Global Field Service Operations

2010-10-25T00:00:00-04:00

Robust Field Service, Parts Management, Mobility, and Dynamic Scheduling Optimization solutions will Improve Productivity, Increase Revenues, and Elevate Customer Satisfaction

HORSHAM, PA (October 25, 2010) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management, mobility and workforce optimization solutions, announces that a world-leading provider of telecommunications network solutions has selected the Astea Alliance solution suite to automate, mobilize and optimize their global field service operations. As telecommunication organizations continue to expand their service offerings for increased revenue and differentiation, they are quickly recognizing that a solution that can support the full spectrum of service lifecycle management (SLM) is mission-critical.

The Company is already implementing Astea Alliance in two countries with planned expansion to other regions. Once implemented, they will be leveraging Astea Alliance to enable their personnel to immediately take action on service requests, increasing first-call resolution, decreasing call times and call center operating costs, and improving the customers’ experience for increased retention. The Company is deploying Astea’s dynamic scheduling optimization solution to provide a real-time, graphical scheduling console that will enable their dispatchers to “dispatch by exception” and proactively offer “just-in-time” service. By equipping their field technicians with Astea’s industry leading mobility solution, technicians will benefit from access to real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time and expense tracking, signature capture and email messaging to drive productivity improvements. Customer service representatives will have the ability to significantly improve response time and faster resolutions through real-time access to a comprehensive view of all information required to support customers. Information regarding customer-specific contract, warranty and service-level information, as well as up-to-date field service status, will ensure a consistent customer experience.

“When it comes to scheduling field technicians in the telecommunications industry it can be an extremely complex and demanding environment due to the infinite number of variables, constraints and possible solutions that are typical in field service organizations. Every time a customer calls, call center dispatchers must base their scheduling decisions on a variety of variables such as, technician skills & availability, travel time, parts, customer service level agreements (SLAs), location, priority, customer expectations, and many more,” said Zack Bergreen, Chairman and CEO of Astea International. “Without the most advanced algorithms and latest technology, performance suffers, putting a mission-critical part of a company’s business at risk. Our robust solutions address the specific challenges of field service scheduling optimization and mobility, while simultaneously increasing efficiency, accuracy and profitability to help companies sustain a competitive advantage in today’s volatile environment. With our dynamic scheduling engine and mobility solution the Company can now ensure that the right person with the right parts arrives at the right place at the right time. We are extremely proud that this Company has selected Astea to automate, mobilize and optimize their global field service operations to deliver a consistent level of service delivery around the world.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; mobile workforce management; and scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management, mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #
© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Astea International
Vice President, Marketing
215-682-2500
dgeiger@astea.com

Astea International to Webcast Third Quarter 2010 Results

2010-11-08T00:00:00-05:00

Horsham, PA, November 8, 2010 – Astea International Inc. (NASDAQ: ATEA) will release the company’s third quarter 2010 financial results the morning of Monday, November 15, 2010. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer, and John Tobin, President, will host the call.

November 15, 2010
11:00 a.m. ET
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/about_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-800-862-9098. For calls from outside North America, please dial 1-785-424-1051. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management, mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Astea Reports Third Quarter 2010 Results

2010-11-15T00:00:00-05:00

Horsham, PA, November 15, 2010— Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released financial results for the third quarter of 2010.

For the third quarter ended September 30, 2010, Astea reported revenues of $5.0 million compared to revenues of $4.8 million for the same period in 2009. Net loss for the third quarter was $.5 million or ($.16) per share, compared to a net loss of $.4 million or ($.12) per share for the same period in 2009. License revenues were $.7 million compared to $.4 million in 2009. Total service and maintenance revenues were $ 4.3 million compared to $4.4 million in 2009.

"We are pleased to see an increased level of business activity in Asia Pacific and EMEA. However, the US is still in a slow recovery from the current difficult economic downturn. While it is challenging to control the timing of our larger opportunities, due to their internal approval processes, we have a number of significant opportunities that are at the end of their sales cycle and are expected to close in the fourth quarter," said Zack Bergreen, CEO of Astea International. "Our outlook on future business is bright and growing. We expect to be profitable in the fourth quarter with increasing revenues in both licenses and professional services. The opportunities that we are actively engaged in around the world have significantly increased. Accordingly, we have a positive outlook for Q4 and well into 2011. Because of the new global customers we have added this year, as well as the international expansion of existing customers, we are building up a backlog of professional services activity that will have a positive financial impact moving forward. We have a strong global infrastructure, industry leading solution and a team of domain experts that make us unmatched in the industry today. Our customers and prospects are clearly looking to Astea when it comes to driving a consistent level of service delivery around the world and we are very proud to be their partner for success."

THIRD QUARTER HIGHLIGHTS

• The Company announced that Complete Building Services (CBS) selected Astea’s Field Service & Mobility Solution Suite (FieldCentrix® Enterprise). CBS is implementing the solution to help improve technician efficiency, optimize resource utilization, maximize cross-sell and up-sell opportunities, streamline business processes and reduce operational costs.
• The Company announced that a world-leading telecommunications solutions provider selected and implemented Astea Alliance to automate, mobilize and optimize global field service operations. The organization has plans to standardize their entire global workforce on Astea's solution and will be expanding the deployment in a phased approach.
• The Company successfully sold additional licenses as well as professional services work for the preliminary international expansion for one of their existing customers currently leveraging Astea Alliance in their North American service operations. This customer is the world leader in air conditioning, heating and refrigeration systems. This new deployment is commencing in Asia Pacific.
• The company sold additional licenses to existing customers, for both the Astea Alliance and FieldCentrix solutions, as their customers continued to expand their configurations and deploy additional users. One significant upgrade was for one of their existing customers in the Public Sector vertical, in the United Kingdom, who upgraded to the latest release of Astea Alliance.
• The Company entered into a partner relationship with a significant leading systems integrator in Japan. The partnership combines their deep IT services expertise and systems integration experience with Astea's global service lifecycle management, mobility and optimization solutions. The new partner will act as a value added reseller of Astea Alliance solutions, giving their current and future customers access to Astea's industry leading service lifecycle management and mobility solution. They will market, sell and deploy the Astea Alliance suite to their existing customer base as well as aggressively pursue new customers in Japan.

Astea will host a conference call that will be broadcast live over the Internet on November 15, 2010 at 11:00 AM ET to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #
© 2010 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements and expectations of future results that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2009, as supplemented in the 10-Q for the Quarter ended September 30, 2010 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

CTC and Astea Announce Partnership to Deliver Service Lifecycle Management & Mobility Solutions in Japan

2010-11-16T00:00:00-05:00

Leading IT Systems Integrator Selects Astea as their Partner of Choice to Dramatically Expand Astea’s and CTC’s Presence in Japan

HORSHAM, PA (November 16, 2010) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that it has entered into a partner relationship with ITOCHU Techno-Solutions Corporation ("CTC"), a leading systems integrator in Japan, with sales of approximately US $3.0 billion. The partnership combines CTC's deep IT services expertise and systems integration experience with Astea's global service lifecycle management and mobility solutions.

CTC will act as a value added reseller of Astea Alliance solutions, giving their current and future customers access to Astea’s industry leading service lifecycle management and mobility solution. CTC will market, sell and deploy the Astea Alliance suite to their existing customer base as well as aggressively pursue new customers in Japan. CTC's customers can leverage this comprehensive solution to increase first-call resolution, decrease call times and call center operating costs, streamline spare parts inventories, and ensure that service level agreements are met ultimately streamlining processes and increasing efficiencies.

"Japan is one of the fastest growing service lifecycle management and mobility markets," said Hideo Yamazaki, Managing Director, Astea International Japan Inc. "There's an immense need for these solutions in Japan, and together, we're offering Japan-based and global companies an effective way to drive service revenue through increased customer satisfaction."

Astea is unique in its offerings as it provides the total end-to-end service lifecycle management and mobility solutions that can support a company's entire service business or provides a modular approach that complements existing applications. Astea offers service management, mobile workforce management, scheduling optimization, parts and inventory management, reverse logistics management and customer management solutions ---- all on a single central repository. Additionally, Astea is the only solution provider that provides all of the three major components that comprise true service lifecycle management – back office service management; mobility; and real-time scheduling optimization solutions. These solutions enable companies to improve their global service operations by significantly increasing productivity and profitability as well as delivering a consistent level of service around the world, ultimately driving customer satisfaction and retention.

"The Japanese market is of strategic importance to Astea and represents tremendous opportunities for international growth. Demand for effective and proven service lifecycle management and mobility solutions continues to climb as companies across the globe uncover the immense revenue opportunities associated with delivering superior and consistent service," said Zack Bergreen, CEO and chairman, Astea International. "We are excited to have CTC as our value added reseller in Japan, and we look forward to working with CTC to expand our footprint in the service lifecycle management and mobility market. As we continue to increase our presence in Japan, they will be an integral partner in enabling companies to provide the highest levels of customer satisfaction to their customers."

About CTC
Established in 1972, ITOCHU Techno-Solutions Corporation (CTC) provides advanced IT solutions to enhance enterprise network systems, and offers various outsourcing services, such as operations by its own data centers. CTC supports such market segments as telecommunications, broadcasting, finance, retail, distribution, manufacturing, education, government, medicine, pharmaceutical, chemicals and apparel. CTC has formed partnerships with more than 200 leading IT companies from nine countries. These partnerships range from those with global multinational IT companies to those with highly focused venture businesses. Around 7,000 people work for CTC throughout Japan, and their service edge lies in offering one-stop 7 x 24 support in approximately 100 service centers.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and scheduling optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.

For further information, please contact:

Company Contact:
Debbie Geiger
Astea International
Vice President, Marketing
215-682-2500
dgeiger@astea.com

Astea International Announces Fourth Quarter and Year End 2010 Conference Call

2011-03-18T00:00:00-04:00

Horsham, PA, March 18, 2011 – Astea International Inc. (NASDAQ: ATEA) will release the company’s fourth quarter and year-end 2010 financial results on Thursday, March 24, 2011. On Friday, March 25, 2011, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

March 25th , 2011
11:00 a.m. ET
www.astea.com

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com Service Smart. Enterprise Proven.

# # #
© 2011 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Astea Reports Full Year 2010 and Profitable Fourth Quarter Results

2011-03-24T00:00:00-04:00

Horsham, PA, March 24, 2011—Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released its fourth quarter and year-end financial results for fiscal 2010.

For the quarter ended December 31, 2010, Astea reported revenues of $7.1 million which were 27% greater than revenues of $5.6 million for the same period in 2009. Net income available to shareholders for the quarter was $1.2 million or $.34 per share, compared to net income available to shareholders of $.4 million or $.10 per share for the same period in 2009. Software license revenues of $2.6 million were 58% higher than the same period in 2009. Service and maintenance revenues were $4.5 million compared to $4.0 million for the same period in 2009.

For the 2010 fiscal year, the Company reported revenues of $21.4 million a 6% increase over 2009 revenues of $20.1 million. The net loss available to shareholders was $1.9 million or ($.52) per share in 2010, compared to a net loss to shareholders of $1.2 million or ($.33) per share for the 2009 fiscal year. License revenues increased 85% to $5.0 million from $2.7 million in 2009. Service and maintenance revenues were $16.4 million, a 6% decrease compared to $17.4 million in 2009.

"We are very pleased to see the marked improvement in our fourth quarter results, which were highlighted by a significant increase in revenue and profitability,” commented Zack Bergreen, chairman and CEO of Astea International. “In the face of a challenging economic environment, we have been able to successfully expand our market opportunity and global presence to position the company for continued market share gains as the economic environment continues to improve further. We are still early in the new year, but we are more optimistic about the economic environment for the service management market space as compared to past quarters.”

Bergreen added, “We are experiencing increased momentum in new customer acquisition as well as accelerated growth in our pipeline, with large enterprise opportunities around the world. We are excited about the product releases we have planned for 2011 in addition to the marketing, sales and partnership infrastructure we have in place. As a result, we fully expect to have a bigger impact on the market moving forward as well as a distinct competitive advantage that will be difficult for competitors to match. I would also like to mention that we are very grateful that, after the horrific earthquake in Japan, all of our employees and families are doing well and our Japan office in Tokyo remains operational.”

A YEAR IN REVIEW: 2010 HIGHLIGHTS

• Signed new enterprise customers and had a number of existing customers, for both the Astea Alliance and FieldCentrix solutions, continue to expand their configurations with additional licensing for more users and additional functionality.
• During the fourth quarter, Astea added major customers in each of their operating regions. In North America, Astea signed a leading Fortune 500 company that provides diagnostic testing, information and services. In Europe, the Company signed a nationwide tire retailer and tire service provider with a network of over 300 Service Centers throughout the UK. Additionally, in Asia Pacific, Astea signed one of the world’s largest manufacturers of semiconductor equipment and material.
• A number of customers completed their deployments and many upgraded to the latest releases, reaffirming that Astea’s customers recognize the value and positive impact that Astea’s solutions are having on their overall service business.
• The Company introduced Astea Alliance, version 10.0. This release was by far Astea’s most comprehensive release to date. Astea Alliance 10.0 focuses on enabling and easily facilitating service organizations to confidently and effectively create, support and manage a truly virtual service delivery network for both financial and operational efficiencies. With workforce collaboration, analytics, third party and vendor management, ITIL support and much more, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe, greatly improving customer satisfaction.
• Astea entered into a partner relationship with ITOCHU Techno-Solutions Corporation ("CTC") a significant leading systems integrator in Japan. The partnership combines its deep IT services expertise and systems integration experience with Astea’s global service lifecycle management, mobility and optimization solutions. CTC will act as a value added reseller of Astea Alliance solutions, giving their current and future customers access to Astea’s industry leading service lifecycle management and mobility solution. They will market, sell and deploy the Astea Alliance suite to their existing customer base as well as aggressively pursue new customers in Japan.
• Astea announced their positioning in the Visionaries Quadrant in Gartner’s 2010 Field Service Management Magic Quadrant. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors compare against criteria for that marketplace, as defined by Gartner.

Astea will host a conference call that will be broadcast live over the Internet on March 25th at 11:00 AM ET to discuss the Company's fourth quarter and year-end financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2010, filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International to Webcast First Quarter 2011 Results

2011-05-06T00:00:00-04:00

Horsham, PA, May 6, 2011 – Astea International Inc. (NASDAQ: ATEA) will release the company’s first quarter 2011 financial results on Thursday, May 12, 2011. On Friday, May 13, 2011, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

May 13th, 2011
11:00 a.m. ET
www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/about_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-800-895-0198. For calls from outside North America, please dial 1-785-424-1053. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #
© 2011 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Astea Reports Profitable First Quarter 2011 Results

2011-05-12T00:00:00-04:00

49% Increase in Overall Revenues, 130% Increase in Software License Revenues, and 27% Increase in Service and Maintenance Revenues

Horsham, PA, May 12, 2011— Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released financial results for the first quarter of 2011.

For the quarter ended March 31, 2011, Astea reported revenues of $7.0 million which were 49% greater than revenues of $4.7 million for the same period in 2010. Net income available to shareholders for the quarter was $.6 million or $.16 per share, compared to a net loss of $1.2 million or ($.33) per share for the same period in 2010. Software license revenues of $2.3 million were 130% higher than revenues of $1.0 million for the same period in 2010. Service and maintenance revenues of $4.7 million were 27% higher when compared to revenues of $3.7 million for the same period in 2010.

“We are very happy to report a second consecutive profitable quarter, exemplifying our leadership position in the service management software industry. We successfully signed some very significant deals this quarter. Furthermore, we also launched a number of large deployment expansion projects with existing customers. One of our largest project expansions will eventually be deployed to more than 20 countries. These projects will generate a consistent stream of revenue activity for both additional licenses as well as professional services throughout 2011 and 2012. Because of the increasing demand for professional services, we are actively adding additional resources around the world. In addition, we are leveraging our premier system integration partner ecosystem to support these global projects,” stated Zack Bergreen, CEO of Astea International.

Bergreen continued, “Our constant innovation and proven experience in service management are a unique combination in the industry that consistently generates positive results for our customers. It has become evident that Astea is one of the few vendors that can offer a full range of software and services across the entire service management lifecycle. For companies in which service is strategic and mission critical, we provide powerful solutions that seamlessly fit within their existing infrastructure. Our software can grow with them as their service operations grow.”

FIRST QUARTER HIGHLIGHTS

•    Attained an impressive set of new customers such as the number one manufacturer in the world of water heating products, headquartered in Japan, who will be deploying Astea’s end-to-end Astea Alliance suite and mobility solution for 4,000 users. This new customer was a result of Astea’s strategic partnership with ITOCHU Techno-Solutions Corporation ("CTC"). The partnership combines CTC's deep IT services expertise and systems integration experience with Astea's global service lifecycle management and mobility solutions and has been a significant driver of new business for Astea in Japan. Astea reports that their Japanese office and their customers remain operational. Astea’s employees and partners continue to move forward with new sales and implementations.
•    Astea also signed a significant agreement with a leading supplier to the fuel industry with retail POS (point-of-sale) computer systems, including fuel dispensing and credit card processing equipment. This company sells and services their equipment to car rental companies, local governments, oil companies, fuel retailers, and truck fleet operators. They will be deploying the entire Astea Alliance suite initially in Australia and New Zealand and then plan to expand into multiple countries.
•    Astea had a significant deployment go-live for 1,000 users with one of Asia's leading providers of integrated IT services and solutions, for their entire Astea Alliance solution suite. There will soon be further expansion for this company into additional countries.
•    This quarter Astea also sold additional licenses to existing customers for both the Astea Alliance and FieldCentrix solutions, as customers continued to expand configurations and deploy additional users and modules.

Astea will host a conference call that will be broadcast live over the Internet on May 13, 2011 at 11:00 AM ET to discuss the Company's first quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com.   Service Smart. Enterprise Proven.

# # #

© 2011 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2010, as supplemented in the 10-Q for the Quarter ended March 31, 2011 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea Launches Alliance Mobile Universal to Deliver Enterprise Functionality Optimized for the Latest Devices Such as Android, iPhone, and iPad

2011-07-06T00:00:00-04:00

Intuitive and Streamlined Interface; Ability to Work Connected and Disconnected; and Scalable to Thousands of Technicians; are just some of the compelling components of Astea’s newest mobility solution

HORSHAM, PA (July 6, 2011) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, has introduced a new version of the industry’s most robust mobile solution, Alliance Mobile Universal, for service organizations. This new addition to Astea’s Alliance Mobility Suite leverages the latest HTML5 technology to deliver a sleek and innovative user interface while still providing the ability for mobile workers to continue working whether they are in or out of wireless coverage. With the ability to operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPads, organizations can choose the device that works best for their environment and still be able to leverage the most powerful mobile solution designed specifically for the way field technicians work.

Astea’s Alliance Mobility Suite consists of Alliance Mobile Select, which is Astea’s original mobile solution supporting Windows Mobile devices and Windows laptops, and the newest addition, Alliance Mobile Universal. Astea’s mobility solutions are already empowering over 20,000 technicians, in a multitude of industries, with real-time access to the information they need, when and where they need it, to eliminate inefficiency, enhance customer service, and improve service revenues. With Alliance Mobile Universal, organizations can leverage a proven and feature rich solution without compromising functionality to ensure optimal results and achieve a compelling return on investment.

“We are very pleased to announce the newest addition, Alliance Mobile Universal, to our premier suite of mobility solutions. We recognize that the proliferation of devices on the market continues to grow at an accelerated rate and our goal was to make it as easy as possible for our customers to work with the device of their choice but still be able to leverage a feature-rich, robust mobility solution to drive the business benefits they are looking to achieve,” said Zack Bergreen, CEO of Astea International. “Our mobility solutions are built with the field technician in mind. Our new device agnostic release takes innovation and user interaction to the next level. When deployed with our other solution modules in conjunction with tapping into our unparalleled resources of industry domain experts, we can offer organizations a value proposition unlike any other solution provider in the service management market today.”

From the initial customer call to the closing of work orders, customer invoicing and product replacement, every step in the service lifecycle process represents an opportunity for improving customer satisfaction, reducing costs and increasing revenues. In order to deliver world class service, organizations need seamless continuity and visibility of every interaction with the customer. Critical customer information must be shared and instantly available to everyone in the organization that touches that customer. With Astea’s Mobility Suite, a technician's daily workflow becomes automated and streamlined. Field service technicians’ days are transformed by receiving work orders which are automatically pushed to the device, being able to view asset and service history, receiving step-by-step guidance to complete the job, capturing customer signature and completing work orders for invoicing. Astea’s Mobility suite enables technicians to manage their own schedules as well as track time and expenses in the field while keeping the home office updated in real time. Field technicians can post parts used against the work order, request parts if they are not in van stock, track their van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of returns and vendor claims. Instant messaging makes it easy for a field service engineer to stay connected and make sure that he/she gets everything necessary to deliver outstanding service. These capabilities are just a fraction of the robust features that are offered with Astea’s mobility solutions.

"In research conducted earlier this year, more than two-thirds of field service organizations polled indicated that they were looking for increased mobility to fight off productivity and utilization challenges," stated Sumair Dutta, senior analyst at the Aberdeen Group. "As organizations sift through the ever increasing options for devices and operating environments, those that are Best-in-Class are focused on fostering a collaborative and scalable mobile strategy that stresses the integration of field information with enterprise systems and applications."

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

Astea works with hundreds of companies worldwide, maximizing the value of an organization’s service operation by optimizing critical business processes across the globe. The company can be reached at 215-682-2500.

###

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

Company Contact:
Debbie Geiger
Vice President of Marketing
215-682-2500
dgeiger@astea.com

Astea International to Webcast Second Quarter 2011 Results

2011-08-09T00:00:00-04:00

Horsham, PA, August 9, 2011 – Astea International Inc. (NASDAQ: ATEA) will release the company’s second quarter 2011 financial results on Monday, August 15, 2011. On Tuesday, August 16, 2011, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

August 16th, 2011
11:00 a.m. ET
http://www.astea.com

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #
© 2011 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Astea Reports Second Quarter 2011 Results

2011-08-15T00:00:00-04:00

33% Increase in Overall Revenues, 41% Increase in Software License Revenues, and 31% Increase in Service and Maintenance Revenues

Horsham, PA, August 15, 2011— Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released financial results for the second quarter of 2011.

For the quarter ended June 30, 2011, Astea reported revenues of $6.1 million which were 33% greater than revenues of $4.6 million for the same period in 2010. Net loss available to shareholders for the quarter was $.8 million or ($.24) per share, compared to a net loss of $1.3 million or ($.37) per share for the same period in 2010. Software license revenues of $1.0 million were 41% higher than revenues of $.7 million for the same period in 2010. Service and maintenance revenues of $5.1 million were 31% higher when compared to revenues of $3.9 million for the same period in 2010.

“We are happy to report a significant increase in revenues this quarter. On a year to date basis total revenues are up 41%, including license revenues which are up 94%. While we successfully signed some significant deals this quarter with new customers, we did not meet our goals on profitability due to some of the deals we expected to close being delayed. We are pleased to report that some of those deals we originally expected to close have already been signed in the third quarter. Our professional services backlog remains strong as we are implementing projects throughout the world. These projects will generate a consistent stream of revenue for both additional licenses as well as professional services throughout 2011 and 2012. We are tracking a number of significant opportunities in the pipeline and remain optimistic. We anticipate operating improvements in the second half of the year and we are projecting to be profitable for the year,” stated Zack Bergreen, CEO of Astea International.

Bergreen continued, “We maintain a focus on optimizing our business both strategically and operationally, and we are taking actions that allow us to capture a greater share of the service management market, improve our cost structure and expand our operating margins. Our unique breadth and depth of service management solutions, domain expertise and innovative technology continue to be a clear differentiator and are evident in the value that we deliver to our clients as well as our ability to capture more business in all of our operating regions.”

SECOND QUARTER HIGHLIGHTS

Signed new enterprise customers and had a number of existing customers, for both the Astea Alliance and FieldCentrix solutions, continue to expand their configurations with additional licensing for more users and additional modules.
Astea continues to provide implementation services for Fortune 500 companies in Europe, the U.S. and Asia Pacific regions.
The company introduced a new version of the industry’s most robust mobile solution, Alliance Mobile Universal, for service organizations. This new addition to Astea’s Alliance Mobility Suite leverages the latest HTML5 technology to deliver a sleek and innovative user interface while still providing the ability for mobile workers to continue working whether they are in or out of wireless coverage. With the ability to operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPads, organizations can choose the device that works best for their environment and still be able to leverage the most powerful mobile solution designed specifically for the way field technicians work.

Astea will host a conference call that will be broadcast live over the Internet on August 16, 2011 at 11:00 AM ET to discuss the Company's second quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2011 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2010, as supplemented in the 10-Q for the Quarter ended June 30, 2011 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Astea International Partners with SOTI to Offer Remote Device Management as Part of Their Industry Leading Mobility Solution Suite

2011-09-12T00:00:00-04:00

Astea Alliance Mobility Suite & SOTI MobiControl integrate technologies to optimize security and management of corporate and employee-owned devices

HORSHAM, PA (September 12, 2011) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, announces that it will now offer SOTI’s MobiControl Mobile Device Management (MDM) software as a component of their Astea Alliance Mobility Solution Suite. Industry-leading software, SOTI MobiControl allows companies to manage, support and secure their mobile field force regardless of the devices used in the field.

“The demand for mobile field service solutions is on the rise. Simultaneously, the number of mobile devices entering the market is also increasing at a rapid pace. As these factors increase so does the need for organizations to protect their mission critical data,” stated Zack Bergreen, CEO of Astea International. “With this joint solution our customers will be able to eliminate the complexities associated with managing and deploying various types of mobile devices as well as ensuring that both corporate and employee-owned devices are secure.”

SOTI MobiControl enables control, access and security operations remotely of mobile devices, saving companies time, labor and money. Mobile administrators can locate, gather and track information and lockdown GPS enabled devices, enable security protocols and restrict applications from running on devices. The system effortlessly tracks hardware and software assets.

In July, Astea announced Alliance Mobile Universal that leverages the latest HTML5 technology to deliver a sleek and innovative user interface while still providing the ability for mobile workers to continue working whether they are in or out of wireless coverage. With the ability to operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPad2, organizations can choose the device that works best for their environment and still be able to leverage the most powerful mobile solution designed specifically for the way field technicians work. Now with Astea’s new partnership with SOTI, organizations can optimize operations and minimize user downtime. SOTI Mobicontrol uses diagnostic and imaging tools to identify problems with devices in the field. By using this function, mobile administrators can immediately troubleshoot devices, saving time, labor and frustration. This reduces device and user downtime and the need to return devices to be repaired on site.

Carl Rodrigues, President, SOTI Inc. stated, “With the increasing adoption rate of both corporate and employee-owned devices around the world, field service organizations are looking for more secure, safe, and reliable management of their mission critical data. The SOTI-Astea partnership comes at the right time, by offering organizations the assurance that their sensitive corporate data and assets are protected while business security compliance is enforced and adhered to.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

Join VDC Research, Astea International, and SOTI for an informative webinar on how the right combination of mobile technologies can bring vital back-office information to each and every field service worker in a secure and controlled environment regardless of the devices being used. This powerful webinar will be held on Wednesday, September 14th at 12:00pm ET. To register, go to www.astea.com/manage.

###

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. www.astea.com. Service Smart. Enterprise Proven.

About SOTI
SOTI Inc. develops industry-leading technology that solves the unique challenges involved in managing, securing, supporting, and tracking remote mobile and desktop computing devices in the world. Today, over 80,000 customers around the world in retail, manufacturing, health care, government, logistics and other industries rely on SOTI’s unique products to reduce the total cost of ownership associated with their mobile devices. For more information, contact us by email at sales@soti.net or by phone at +1-905-624-9828.

Company Contacts:

Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

Sandra Abuwalla
Sr. Marketing Communications Manager
SOTI Inc.
905 624 9828 ext 246
Sandra.abuwalla@soti.net

Astea International is Positioned in the Visionaries Quadrant in Leading Industry Analyst Firm’s 2011 Field Service Management Magic Quadrant

2011-10-06T00:00:00-04:00

Evaluation based on Completeness of Vision and Ability to Execute

Horsham, PA, October 6, 2011 – Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner’s 2011 Magic Quadrant for Field Service Management*.

Astea is a solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly integrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and the back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

“We are very pleased to be evaluated by Gartner as a visionary player in this market and consider this positioning as confirmation of our ability to deliver powerful solutions that consistently generate benefits for our customers. Based on Astea’s proven experience and innovative technology we are able to assist our customers in achieving a competitive advantage while simultaneously containing costs, improving efficiencies and maximizing customer satisfaction,” said Zack Bergreen, Chairman and CEO, Astea International. “Our unique breadth and depth of service management and mobility solutions, domain expertise and innovative technology continue to be a clear differentiator. It has become evident that Astea is one of the few vendors that can offer a full range of software and services across the entire service management lifecycle. For companies in which service is strategic and mission critical, we provide powerful solutions that seamlessly fit within their existing infrastructure.”

In July, Astea unveiled their latest HTML5 mobility solution suite that delivers a sleek and innovative user interface while still providing the ability for mobile workers to continue working whether they are in or out of wireless coverage. With the ability to operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPad2, organizations can choose the device that works best for their environment and still be able to leverage the most powerful mobile solution designed specifically for the way field technicians work. Additionally, Astea recently announced that they will offer SOTI’s MobiControl Mobile Device Management (MDM) software as a component of their mobility suite. SOTI MobiControl allows companies to manage, support and secure their mobile field force regardless of the devices used in the field.

* Gartner, Inc. "Magic Quadrant for Field Service Management" by William McNeill, Michael Maoz and William Clark, September 28, 2011

About the Magic Quadrant
The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

For More Information Contact:

Astea International Inc.
Debbie Geiger
215-682-2314
dgeiger@astea.com

Astea International to Webcast Third Quarter 2011 Results

2011-11-08T00:00:00-05:00

Horsham, PA, November 8, 2011 – Astea International Inc. (NASDAQ: ATEA) will release the company’s third quarter 2011 financial results on Monday, November 14, 2011. On Friday, November 18, 2011, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

November 18th, 2011
11:00 a.m. ET
http://www.astea.com

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

For More Information Contact:
Rick Etskovitz, Chief Financial Officer
215-682-2500
retskovitz@astea.com

Astea Reports Profitable Third Quarter 2011 Results

2011-11-14T00:00:00-05:00

32% Increase in Overall Revenues, 143% Increase in Software License Revenues, and 14% Increase in Service and Maintenance Revenues

Horsham, PA, November 14, 2011— Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today released financial results for the third quarter of 2011.

For the quarter ended September 30, 2011, Astea reported revenues of $6.6 million which were 32% greater than revenues of $5.0 million for the same period in 2010. Net profit available to shareholders for the quarter was $0.2 million or $0.05 per share, compared to a net loss of $0.6 million or ($0.16) per share for the same period in 2010. Software license revenues of $1.7 million were 143% higher than revenues of $0.7 million for the same period in 2010. Service and maintenance revenues of $4.9 million were 14% higher when compared to revenues of $4.3 million for the same period in 2010.

“We are very pleased to report a second profitable quarter this year, which is a result of our continuous product innovation, strong sales execution, and domain expertise unmatched in the service management industry. We successfully signed some very significant deals this quarter and our professional services backlog is very strong. Additionally, our year-to-date revenue is 38% greater compared to the same period last year and our year-to-date license revenues are 113% greater compared to the same period last year,” stated Zack Bergreen, CEO of Astea International. “In Q2 2011 we announced our new HTML5 mobility solutions and support for Android smartphones and tablets, iPhones, and iPads. We have already begun deployments and the feedback has been very positive. Both customers and prospects are pleased that we have leveraged our extensive experience in developing mobile solutions to bring a fresh and innovative approach to the market. Additionally, we are proud to be recognized as a Visionary in Gartner’s 2011 Field Service Management Magic Quadrant which demonstrates our experience and commitment to meeting the dynamic needs of service organizations around the world.”

THIRD QUARTER HIGHLIGHTS

Astea attained an impressive set of new customers around the globe; In Australia, Astea signed one of Australia's leading IT services companies that provides end-to-end integrated technology solutions; In North America, Astea signed a leading provider of technology and business solutions for road safety camera and electronic toll enforcement programs worldwide; In Japan, Astea sold licenses to a leading manufacturer of monochrome and color printers.
Astea successfully sold additional licenses as well as professional services work for further international expansion into Europe and Asia Pacific for one of their existing customers currently leveraging Astea Alliance in their North American service operations.
This quarter Astea also sold additional licenses to existing customers for both the Astea Alliance and FieldCentrix solutions, as customers continued to expand configurations and deploy additional users and modules.
Astea positioned in the Visionaries Quadrant in Gartner’s 2011 Field Service Management Magic Quadrant. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors compare against criteria for that marketplace, as defined by Gartner.
Astea announced a partnership with SOTI to offer remote device management as part of Astea’s industry leading mobility solution suite. SOTI MobiControl allows companies to manage, support and secure their mobile field force regardless of the devices used in the field. With this joint solution companies can eliminate the complexities associated with managing and deploying various types of mobile devices as well as ensuring that both corporate and employee-owned devices are secure.

Astea will host a conference call that will be broadcast live over the Internet on Friday, November 18, 2011 at 11:00 AM ET to discuss the Company's third quarter financial results. Investors can access the call from the Company's Web site at http://www.astea.com/about_investors.asp. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2011 ASTEA INTERNATIONAL INC. ASTEA AND ASTEA ALLIANCE ARE TRADEMARKS OF ASTEA INTERNATIONAL INC. ALL OTHER COMPANY AND PRODUCT NAMES CONTAINED HEREIN ARE TRADEMARKS OF THE RESPECTIVE HOLDERS.

This press release contains forward-looking statements that are made under the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea’s products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company’s financial results are included at length in the Company’s Form 10-K for the fiscal year ended December 31, 2010, as supplemented in the 10-Q for the Quarter ended September 30, 2011 as filed with the Securities and Exchange Commission.

For More Information Contact:

Investor Relations
Rick Etskovitz, Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Brains II, Inc. is Ready to Deliver Even Smarter Service with Astea’s Service Management and Mobility Solution Suite

2012-01-10T00:00:00-05:00

Selected Astea’s Premier End-to-End Service Management Platform to Optimize Mobile Workforce; Reduce Service Costs; Increase Customer Satisfaction; and Drive Revenues

HORSHAM, PA (January 10, 2012) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that Brains II, Inc., a leading provider of manufacturer-independent IT maintenance services, has selected the Astea Alliance solution suite to further streamline and strengthen their service business reinforcing their commitment to delivering superior service.

Brains II is a privately held company headquartered in Markham, Ontario which provides IT maintenance services in more than 100 cities across Canada. Customers large and small rely on Brains II to help consolidate the Services and Support of their IT infrastructures for improved efficiency, manageability, flexibility, security and cost control. Brains II employs one of Canada’s most experienced IT service teams nationwide and continues to strategically optimize their service organization to help companies maximize their technology investments and minimize the costs and risks associated with managing their IT infrastructure.

“Our ongoing success and competitive differentiation is built by delivering superior service at a lower cost,” stated Charles Hanna, President and CEO for Brains II. “We were looking for a robust and proven solution that could provide us with the integrated service delivery platform necessary to further improve our exemplary service capabilities. After an extensive and exhaustive search for a service management and mobile workforce management solution, we found that Astea’s deep domain expertise in conjunction with their robust solution offered the breadth and depth of functionality, on a single platform, that was the perfect fit for our organization’s needs.”

Brains II will be leveraging Astea’s solution to:

Improve Productivity and Reduce Costs
- Provide field engineers with access to customer service history, equipment repair records, service contracts, product information, inventory, parts availability, address and driving directions in order to ensure first time fix rates and provide the best possible service in the most cost efficient manner.
- Allow all work orders on the mobile device to be populated quickly and easily, thereby eliminating time spent on manual data entry and ensuring accurate data capture.
Increase Revenues
- Seamless integration with Microsoft Dynamics GP will accelerate the invoicing process.
- Provide field engineers with the tools and information to recognize and capture additional revenue opportunities.
Continue to Drive Superior Customer Service
- Call center and field personnel are empowered with visual alerts, automatic escalation, scripting and question trees, and a full-range of corporate knowledge stores at the tip of their fingers to optimize the customer interaction process.
- Powerful and dynamic performance management capabilities give users, at any level, the tools they need to monitor key performance indicators to continuously drive financial and operational improvements.

Brains II selected Astea for their extensive and proven experience, over 30 years, in developing and implementing global service management and mobility solutions to enterprise companies in the IT Services industry. Additionally, the Astea Alliance solution suite provides end-to-end service management & mobility functionality, incorporating industry best practices all on a single platform, with ease of integration to Microsoft Dynamics GP. Astea’s solution will provide Brains II with a comprehensive and robust mix of capabilities such as, mobile, field service, contact center, depot repair, customer self-service, sales order processing, marketing automation, logistics, third party vendor portal, professional services automation, knowledge management and performance management that will help to further drive and improve the efficiency and costs of service delivery as well as support their strategic growth and acquisition strategy.

“Brains II, Inc. is a perfect example of an innovative company that is constantly looking for ways to deliver value-added and differentiated services that continue to contribute to their goal in delivering superior service at a lower cost. We are delighted that they chose Astea,” said Zack Bergreen, CEO of Astea International. “Astea’s solution incorporates industry expertise and best practices to support an organization’s total service operation on a single platform. We eliminate the need to have many disparate systems as our solution is a seamless service delivery platform, not a patchwork of systems stitched together, that makes it an ideal solution for companies looking to further streamline and optimize their service delivery process from a single provider.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.

About Brains II
Brains II, Inc. is a leading provider of manufacturer-independent IT maintenance services to many of Canada’s largest companies, outsourcers, resellers and government agencies. Our many service authorizations and business partnerships ensure that we receive the most comprehensive manufacturers’ technical support, which further strengthens our expertise and the support we provide to our customers. Since our incorporation in 1979, several strategic acquisitions, including Circle Computers (1995), Focus Technologies (1996), Memorex Telex (1997) and NexInnovations’ Technical Services division (2007) have enabled us to expand our range of services. The benefit to our customers is simple - Brains II is extremely well-positioned to help organizations maximize their technology investments and minimize the costs and risks associated with managing their IT infrastructure.
http://www.brainsii.com

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.

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© 2012 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Astea International
Vice President, Marketing
215-682-2500
dgeiger@astea.com

Global IT Services Company Expands Astea Solution in North America with Dynamic Workforce Scheduling Optimization

2012-02-07T00:00:00-05:00

Selected Astea’s Dynamic Scheduling Engine to Further Optimize Mobile Workforce, Increase Productivity and Improve Customer Responsiveness

HORSHAM, PA (February 7, 2012) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that a premier Global IT services company has selected the Astea Alliance Dynamic Scheduling Engine (DSE) for deployment across their North American operations. By extending their deployment of the Astea Alliance solution suite with Astea’s scheduling optimization solution, the company expects to streamline and strengthen their service operations through optimized workforce utilization, reduced administrative costs and increased customer responsiveness and satisfaction.

To deliver exemplary service to their customers today, the company leverages the robust end-to-end solution capabilities of Astea’s Alliance Field Service, Alliance Logistics, Alliance Mobile, Alliance Sales Order Processing and Alliance Business Intelligence solution modules integrated to SAP. By extending their solution footprint to include Astea’s Alliance Dynamic Scheduling Engine, to more than 1,000 engineers, they will be able to achieve greater efficiencies by intelligently automating the dispatching of work orders to the “right” technician in real-time. Prior to implementing Astea’s Dynamic Scheduling Engine, their customer service team based scheduling decisions on a plethora of variables including technician skills, availability, travel time, parts, customer service level agreements, location, priority, service delivery costs, customer expectations and more. With the Alliance DSE, the complex decision making process is automated to instantly provide accurate travel times, optimal routes and costs. The solution also supports periods when companies need to manually adjust schedules, giving them the flexibility needed to effectively manage their service operations. By optimizing and balancing the complex tradeoffs between service cost and level of service, Alliance DSE helps companies improve efficiency, accuracy and profitability.

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.

“When companies go through an in-depth evaluation and compare our service management solution to both ERP and niche vendors, we consistently become the clear solution that meets their current as well as future needs and objectives. This IT services company conducted an extensive evaluation which included a pilot of our scheduling optimization solution and the productivity results they were able to achieve were very impressive,” stated Zack Bergreen, CEO of Astea International. “We have been pioneers in this industry for many years delivering innovative and robust service management functionality that enables organizations to run their entire service operations on a single platform. We are very pleased that this leading IT services company has decided to grow their partnership with Astea. We look forward to seeing even more compelling operational and financial results that they will be able to achieve after DSE is fully implemented and operational.”

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.

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Astea International Announces Fourth Quarter and Full Year 2011 Conference Call

2012-03-21T00:00:00-04:00

Horsham, PA, March 21, 2012 – Astea International Inc. (NASDAQ: ATEA) will release the company’s fourth quarter and full year 2011 financial results on Tuesday, March 27, 2012. Later that morning, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

March 27th, 2012
11:00 a.m. ET
http://www.astea.com

The conference call can be found under the subheading, “About Us,” and then “Investors,” or use the following URL to access the link: http://www.astea.com/about_investors.asp. To listen to the live call via the Internet, please go to the website at least fifteen minutes early to register, download, and install any necessary audio software. To listen to the live call via the telephone, please call 1-800-895-0198. For calls from outside North America, please dial 1-785-424-1053. For those who cannot listen to the live broadcast, a replay will be available, via the Internet, two hours after the call and will remain available for sixty days.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

# # #

© 2012 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Investor Relations Contacts:

Hayden IR
Peter Seltzberg
646-415-8972
peter@haydenir.com

Astea International
Rick Etskovitz, Chief Financial Officer
215-682-2500
retskovitz@astea.com

Astea International Announces Profitable Fourth Quarter and Full Year 2011

2012-03-27T00:00:00-04:00

35% Increase in Full Year Licensing Sales Leads a 24% Rise in 2011 Revenues
to $26.6 Million

$2.2 Million Positive Swing in Net Income to $373,000, or $0.10 in EPS for 2011

Q4 Net Income of $480,000, or $0.13 per share

Horsham, PA, March 27, 2012— Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, today announced financial results for the fourth quarter and year ended December 31, 2011.

Full Year 2011 Financial Highlights

Revenues were $26.6 million, an increase of 24.3%, compared to revenues of $21.4 million for the same period in 2010.
Software license revenues were $6.7 million compared to $5.0 million for the same period in 2010.
Service and maintenance revenues were $19.9 million compared to $16.4 million for the same period in 2010.
Net income available to shareholders for the year was $373,000, or $0.10 per share, compared to a net loss of $(1.9) million or $(0.52) per share for the same period in 2010.

Fourth Quarter 2011 Financial Highlights

Revenues were $6.9 million compared to revenues of $7.1 million for the same period in 2010.
Software license revenues were $1.7 million compared to $2.6 million for the same period in 2010.
Service and maintenance revenues were $5.3 million compared to $4.5 million for the same period in 2010.
Net income available to shareholders for the quarter was $480,000, or $0.13 per share, compared to net income of $1.2 million or $0.34 per share for the same period in 2010.

Fourth Quarter Licensing Sales Highlights

Finalized a license sale with a leading provider of manufacturer-independent IT maintenance services to many of Canada’s largest companies, resellers, outsourcers and government agencies.
Signed an agreement with a Sydney, Australia-based office automation equipment business.
Finalized an arrangement with a premier foodservice enterprise that provides storage, handling, and disposal of frying oil to over 15,000 customer sites in over 40 metropolitan markets across the US. Their customers are leaders in the foodservice industry.
Selected by a premier Global IT services company to deliver the Astea Alliance Dynamic Scheduling Engine (DSE) for deployment to technicians, across their North American operations.
Selected by the industry’s leading source of healthcare IT software, automation, services and consulting to implement Astea’s FieldCentrix® Service Center, Mobility and Fleet Management solutions.

“The market is clearly embracing our comprehensive solution in the service lifecycle management space, and our results are showing steady improvements at the top- and bottom-lines,” stated Zack Bergreen, CEO of Astea International. “During the year we added multiple new customers from every part of the world demonstrating expansion in our geographic footprint, the breadth of our product and solutions base, and a diversifying revenue stream. We also saw an uptick in quoting activity and order flow from our existing customer base, which reflects their satisfaction with Astea’s enterprise solutions and represents opportunities for additional penetration within numerous accounts. We fully expect that our differentiated offering and ongoing commitment to innovation will keep driving our market success. Moreover, with the significant traction we have already experienced to date with our new mobility solution and our strategic initiatives with the cloud market, we are strongly positioned to capitalize on more opportunities than ever before. Our solution portfolio and ongoing strategy is recognized by our solid positioning in Gartner’s magic quadrant.”

Rick Etskovitz, CFO of Astea International stated, “We continued to execute our growth strategy, as demonstrated by the strength in our financial results in 2011, while remaining debt-free. We are experiencing healthy backlog growth for professional services revenues into the current year. We are confident that the investments we’ve made in worldwide professional services as well as sales and marketing to accommodate our continued growth will yield excellent results for our shareholders. In addition, Astea is growing its reseller relationships and expanding international penetration for sales and new partners.”

Outlook
Mr. Bergreen concluded, “Our backlog is robust, our sales pipeline is healthy, and we expect another profitable year in 2012. It is our expectation that revenues will continue to grow in 2012 in terms of both licenses and professional services, driven by the solid demand which we see out in the market for our productivity-enhancing solutions. We have started some projects in 2011/2012 that we believe could ultimately become very significant in terms of scope and size for our company. Due to the nature of our business, it is likely we will have fluctuations in license sales from quarter to quarter, which affects our profitability. Given the sales cycle and the difficulty to predict the timing of deals closing, we would expect quarterly results to show some lumpiness. In particular, our current expectation for the first quarter is that we will not be profitable. However, based on our professional services backlog and read on our market, we expect overall progress and growth for the 2012 fiscal year.”

Conference Call Information
Astea will host a conference call that will be broadcast live over the Internet on Tuesday, March 27, 2012 at 11 a.m. ET to discuss the Company's fourth quarter and full year 2011 financial results. Investors may access the call from the Company's Web site at http://www.astea.com/about_investors.asp. To listen to the live call via the telephone, please call 1-800-895-0198. For calls from outside North America, please dial 1-785-424-1053. For those who cannot listen to the live broadcast, a replay will be available shortly after the call.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

Forward-looking Statements
Statements in this press release, other than statements of historical information, are forward-looking statements that are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve known and unknown risks which may cause the Company’s actual results in future periods to differ materially from expected results. Those risks include, among others, risks associated with increased competition, customer decisions, the successful completion of continuing development of new products, the successful negotiations, execution and implementation of anticipated new software contracts, the successful addition of personnel in the marketing and technical areas, our ability to complete development and sell and license our products at prices which result in sufficient revenues to realize profits and other business factors beyond the Company’s control. These and other risks are described in the Company’s filings with the Securities and Exchange Commission (SEC), including but not limited to the Company’s Annual Report on Form 10-K and any subsequent Quarterly Reports on Form 10-Q.

Investor Relations Contact
Hayden IR
Peter Seltzberg
646-415-8972
peter@haydenir.com

Rick Etskovitz
Chief Financial Officer
Astea International Inc.
215-682-2500
retskovitz@astea.com

Click Here for financial details

Astea International to Webcast First Quarter 2012 Results

2012-05-09T00:00:00-04:00

Horsham, PA, May 9, 2012 – Astea International Inc. (NASDAQ: ATEA) will release the company’s first quarter 2012 financial results on Tuesday, May 15, 2012. Immediately following, management will host a conference call that will be broadcast live over the Internet. Zack Bergreen, Chief Executive Officer, Rick Etskovitz, Chief Financial Officer and John Tobin, President, will host the call.

May 15th, 2012
4:30 p.m. ET
http://www.astea.com

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com. Service Smart. Enterprise Proven.

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Investor Relations Contacts:

Hayden IR
Peter Seltzberg
646-415-8972
peter@haydenir.com

Astea International
Rick Etskovitz, Chief Financial Officer
215-682-2500
retskovitz@astea.com