webinar: manage and extended service provider network

Astea Service Lifecycle Management Ecosystem

For companies that manage capital equipment, mission critical assets and human capital, Astea’s software solutions can deliver comprehensive functionality along with a modular approach to meet specific needs.

View the Ecosystem

webinar: manage and extended service provider network

Integration that Works with How Your Enterprise Works

Astea's software has been successfully deployed in a variety of ERP and CRM environments, allowing leading enterprises to profit from the far reaching benefits of Astea’s innovative approach to field service, driving ROI and time to benefit.

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Mobile Applications Build or Buy White Paper

Exclusive White Paper:

Mobile Applications:
Build vs. Buy

Any effective mobile deployment has many moving parts – learn the key development factors your service organization should consider when deciding whether to buy a mobile application or build one from scratch.

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White Paper: Five 5 Areas of Optimization

Exclusive White Paper:

5 Key Areas of Optimization for Field Service

Find out how your field service performance levels measure up against never before released TSIA benchmarking data, and learn where you have the most opportunity to tighten up your processes.

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scheduling optimization

Optimize Schedules Seamlessly and See Service Levels Soar

Premier Global IT services company selected Astea’s Dynamic Scheduling Engine (DSE) to optimize its 1,000+ engineer workforce by intelligently automating dispatching in real-time for optimal flexibility and greater efficiency.

Read the Press Release

Webinar: Field Service Operations 2012

Exclusive Webinar:

What Direction Will Your Field Service Operations Take in 2012?

Learn what service initiatives best-in-class organizations are prioritizing for 2012 to grow their revenue in this informative webinar from Aberdeen Group and Astea on February 29th at 12:00pm ET.

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webinar: transforming service into a revenue stream

OnDemand Webinar:

Transforming Service into a Revenue Machine

Understand how to maximize the impact of your service revenue initiatives and achieve performance that generates consistent, sustainable value by watching this exclusive webinar from Astea and Aberdeen Group.

Download Now

Astea is chosen by Brains II for service management

When Service is the Brains of
Your Business, Trust Astea

When it comes to IT problem-solving, there’s no time to spare. That’s why Brains II, one of Canada’s leading IT maintenance providers, turned to Astea to optimize their mobile workforce and boost their customer service levels.

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Astea Alliance Mobile Universal

Get Proven Functionality with the Devices Technicians Want

Astea Alliance Mobile Universal brings enterprise functionality to Android, iPhone and iPad devices through HTML5 technology, giving techs a new sleek, innovative user interface with the proven capabilities that over 20,000 users already rely on.

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Improve Response Time and Drive First-Call Resolution

Multi-channel inbound and outbound capabilities create a more efficient, process-driven call center experience.

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Create New Levels of Efficiency and Lower Operating Costs

By connecting the field to the front office, Astea brings critical info to technicians and streamlines workflow.

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Meet Service Level Agreements with Complete Contract Control

Full visibility and management of customer warranties and contracts allows for field & office personnel to deliver ideal service.

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Eliminate Paperwork and Manual Processes for Better Productivity

Real-time access to information and streamlined workflows enable technicians to complete more jobs in a day and improve service quality.

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Optimize Schedules in Real-Time to Maximize Worker Efficiency

Proven, dynamic scheduling software adds efficiency and accuracy while accounting for multiple job factors.

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Manage Assets Wherever They Are and Control Inventory Costs

Provides complete inventory tracking including supply chain and reverse logistics. Easily process customer returns, vendor returns and vendor warranty claims.

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View and Mange Your Entire Service Ecosystem

Support external service and logistics resources in a single system to eliminate inefficiency, enhance customer satisfaction and improve service margins and contract profitability.

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Give Your Customers a Portal to Reduce Service Costs and Improve Collaboration

Empower customers with online information and the ability to order service and check statuses.

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Provide Customers with Real- Time Repair Status Updates

Automates tracking of assets through equipment calibration and repair chains, including merchandise ownership, location, repair status and warranty coverage.

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Support Professional Services Staff with Project Tools

Manage service engagements of any complexity and scope, including requirements for material resources and extended support services.

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See the Big Picture of Every Customer Relationship

By combining sales and marketing tools with service histories, Astea drives revenue across all channels.

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Increase Revenues and Capture Cross-Sell/Up-Sell Opportunities

Increase revenues by expanding opportunities for customers to purchase products and services. Enable service representatives to quote and close sales during any customer contact as well as process returns.

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Prosper from Deeper Insight into Daily Operations

From improved planning to preset KPIs, Astea provides easy to use analytics and visualization tools.

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Empower Field Technicians with Access to Info

Providing manuals, service history, troubleshooting guides, question trees and other key data drives better service results.

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Field Service Management - Best Practices Resource Library

Discover Field Service Best Practices

The Astea Resource Center features white papers, webinars and videos that
will illustrate innovative ways and real-life examples of how to improve
your field service business with the latest in mobile software and hardware
as well as streamline your office workflow.

Access the Resource Center

astea customers
astea news

News from Astea

  • Global IT Services Company Expands Astea Solution in North America with Dynamic Workforce Scheduling Optimization
    Read Press Release
  • Astea International Partners with SOTI to Offer Remote Device Management as Part of Their Industry Leading Mobility Solution Suite
    Read Press Release
  •  

Read more News

 
In today's technologically advanced and intensely competitive environment, the quality of service you offer is what sets you apart from competition. Focusing on the unique needs of service-centric organizations, Astea's Suite of Service Management Software is committed to helping your organization maximize the value of its service operations. Our Suite proficiently addresses the complete service lifecycle as well as integrates and optimizes critical business processes. A leader in field service software, Astea has recently been positioned as Visionaries Quadrant in Gartner's 2010 Magic Quadrant for Field Service Management.
As the demand for field service management rises persistently, Astea offers solutions that enable companies to truly link the field to their front office. Integrating our mobile field service software with the rest of Astea's Solution Suite of products will equip your staff - across sales, support and service – with the ability to provide a uniform voice to customers. By offering solutions for competent field service management, impeccable customer service and optimized financial planning, Astea's Suite of Service Management Software will ensure maximum efficiency in every project you undertake.
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