webinar: manage and extended service provider network

Astea Service Lifecycle Management Ecosystem

For companies that manage capital equipment, mission critical assets and human capital, Astea’s software solutions can deliver comprehensive functionality along with a modular approach to meet specific needs.

View the Ecosystem

astea launches astea alliance 11.0

Astea Alliance 11.0 — Accelerating Innovation
to Transform Service

An unprecedented release that creates a paradigm shift away from the traditional service management solutions
in the market today.

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webinar: manage and extended service provider network

Integration that Works with How Your Enterprise Works

Astea's software has been successfully deployed in a variety of ERP and CRM environments, allowing leading enterprises to profit from the far reaching benefits of Astea’s innovative approach to field service, driving ROI and time to benefit.

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Internet of Things Webinar

Frost & Sullivan Webinar:

Enable a "Smart & Connected" Service Ecosystem

Join leading industry experts from Frost & Sullivan and Astea to learn how your service organization can capitalize on trends like IoT, M2M, Cloud, Mobile & Big Data.

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The State of Field Service 2014

Exclusive White Paper:

Optimize Field Service with
Automated Dispatch & Scheduling

Learn how to automate the entire work order lifecycle to drive down service costs and improve service delivery.

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The State of Field Service 2014

Aberdeen Webinar:

State of Field Service 2014:
Creating a Profitable Alliance

Learn the trends driving service differentiation in 2014, and the areas Best-In-Class service organizations are focusing on for success.

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Whitepaper: Transforming Service into a Revenue Machine

Exclusive Whitepaper:

Transforming Service into a Revenue Machine

Learn about the enabling technologies that can help service organizations like yours improve sales and customer retention, while improving efficiency and reducing operational costs.

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Leveraging the Cloud for Field Service Management

Exclusive White Paper:

Leveraging the Cloud to Transform Field Service Management

Discover how leading service organizations are using the Cloud to empower their field technicians to achieve more consistent service performance and delivery.

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The Mobile Outlook

OnDemand Podcast:

The Mobile Outlook

In this podcast, brought to you by Astea and The Service Council, we'll explore of some of the key field service and mobility trends and discuss how they will impact solution and application purchase plans.

Access Today

webinar: best of breed vs erp

OnDemand Webinar:

Service Management Software: Best of Breed vs. ERP

Learn the differentiators between best-of-breed and ERP solutions, and discover the compelling benefits of a best-of-breed / existing ERP integration – Recording Now Available

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Astea Alliance Mobile Universal

Get Proven Functionality with the Devices Technicians Want

Astea Alliance Mobile Universal brings enterprise functionality to Android, iPhone and iPad devices through HTML5 technology, giving techs a new sleek, innovative user interface with the proven capabilities that thousands of users already rely on.

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Improve Response Time and Drive First-Call Resolution

Multi-channel inbound and outbound capabilities create a more efficient, process-driven call center experience.

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Create New Levels of Efficiency and Lower Operating Costs

By connecting the field to the front office, Astea brings critical info to technicians and streamlines workflow.

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Meet Service Level Agreements with Complete Contract Control

Full visibility and management of customer warranties and contracts allows for field & office personnel to deliver ideal service.

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Eliminate Paperwork and Manual Processes for Better Productivity

Real-time access to information and streamlined workflows enable technicians to complete more jobs in a day and improve service quality.

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Optimize Schedules in Real-Time to Maximize Worker Efficiency

Proven, dynamic scheduling software adds efficiency and accuracy while accounting for multiple job factors.

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Manage Assets Wherever They Are and Control Inventory Costs

Provides complete inventory tracking including supply chain and reverse logistics. Easily process customer returns, vendor returns and vendor warranty claims.

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View and Mange Your Entire Service Ecosystem

Support external service and logistics resources in a single system to eliminate inefficiency, enhance customer satisfaction and improve service margins and contract profitability.

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Give Your Customers a Portal to Reduce Service Costs and Improve Collaboration

Empower customers with online information and the ability to order service and check statuses.

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Provide Customers with Real- Time Repair Status Updates

Automates tracking of assets through equipment calibration and repair chains, including merchandise ownership, location, repair status and warranty coverage.

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Support Professional Services Staff with Project Tools

Manage service engagements of any complexity and scope, including requirements for material resources and extended support services.

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See the Big Picture of Every Customer Relationship

By combining sales and customer management with service histories, Astea drives revenue across all channels.

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Increase Revenues and Capture Cross-Sell/Up-Sell Opportunities

Increase revenues by expanding opportunities for customers to purchase products and services. Enable service representatives to quote and close sales during any customer contact as well as process returns.

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Prosper from Deeper Insight into Daily Operations

From improved planning to preset KPIs, Astea provides easy to use analytics and visualization tools.

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Empower Field Technicians with Access to Info

Providing manuals, service history, troubleshooting guides, question trees and other key data drives better service results.

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A Range of Delivery Models
Optimized Field Service, Delivered Your Way

Whether on-premise or in the Cloud, Astea delivers the field service management solutions that fit your distinct business requirements and address the complete service lifecycle, from lead generation and project quotation to service and billing and asset retirement.

Click here to learn more

Intelligent Integration
Integrate Seamlessly with Your Existing Applications

Intelligently integrate Astea’s software within your existing IT environment using a framework customized to your organization’s unique IT policies and processes. Astea provides the tools to successfully deploy our solution processes within a variety of ERP and CRM infrastructure.

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Proactive Performance Management
Gain Business Intelligence to Raise Service Quality

Delivering business–critical data to the right people at the right time, Astea helps you empower your team to apply the best intelligence to the problems at hand, while also proactively planning and driving the business for tomorrow.

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Optimized Mobility
Put the Power of Astea in Your Field Technicians' Hands

Leveraging the latest HTML5 technology to deliver a hybrid mobile solution with native capabilities, Astea empowers your service engineers to increase productivity and improve customer satisfaction with real-time access to the information they need, on any device they choose.

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Scalable Solutions
Choose the Solution Scope that Fits Your Business Scope

Whether you’re a small business or an enterprise organization, Astea has the right-fit solutions to optimally address your scope of service objectives, allow you to easily leverage your existing technology investments, and maximize scalability for future growth.

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Access Our Resources
Discover Field Services Best Practices

The Astea Resource Center features white papers, webinars and videos that will illustrate innovative ways and real-life examples of how to improve your field service business with the latest in mobile software and hardware as well as streamline your office workflow.

Access the Resource Center

If Customers are Your Focus, Astea is Your Choice

More than 600 companies worldwide rely on Astea to achieve dramatic service improvements that maximize the value of their customers interactions.

Read our customers' success stories

   
astea news

News from Astea

  • Astea Partner Awarded Contract to Implement Astea Alliance for a Leading Global IT Services Company in France
    Read Press Release
  • Release of Astea Alliance 11.5 Delivers Breakthrough Functionality & Flexibility
    Read Press Release
  •  

Read more News

astea blog

Service Smarts: the AsteaBlog

    Insights and guidance for transforming your service operation with today’s technology.

Visit the Astea Blog

 
In today's technologically advanced and intensely competitive environment, the quality of service you offer is what sets you apart from competition. Focusing on the unique needs of service-centric organizations, Astea's Suite of Service Management Software is committed to helping your organization maximize the value of its service operations. Our Suite proficiently addresses the complete service lifecycle as well as integrates and optimizes critical business processes. A leader in field service software, Astea has recently been positioned as Visionaries Quadrant in Gartner's 2013 Magic Quadrant for Field Service Management.
As the demand for field service management rises persistently, Astea offers solutions that enable companies to truly link the field to their front office. Integrating our mobile field service software with the rest of Astea's Solution Suite of products will equip your staff - across sales, support and service – with the ability to provide a uniform voice to customers. By offering solutions for competent field service management, impeccable customer service and optimized financial planning, Astea's Suite of Service Management Software will ensure maximum efficiency in every project you undertake.
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