For companies that manage capital equipment, mission critical assets and human capital, Astea’s software solutions can deliver comprehensive functionality along with a modular approach to meet specific needs.
Astea's software has been successfully deployed in a variety of ERP and CRM environments, allowing leading enterprises to profit from the far reaching benefits of Astea’s innovative approach to field service, driving ROI and time to benefit.
Any effective mobile deployment has many moving parts – learn the key development factors your service organization should consider when deciding whether to buy a mobile application or build one from scratch.
Find out how your field service performance levels measure up against never before released TSIA benchmarking data, and learn where you have the most opportunity to tighten up your processes.
Premier Global IT services company selected Astea’s Dynamic Scheduling Engine (DSE) to optimize its 1,000+ engineer workforce by intelligently automating dispatching in real-time for optimal flexibility and greater efficiency.
Learn what service initiatives best-in-class organizations are prioritizing for 2012 to grow their revenue in this informative webinar from Aberdeen Group and Astea on February 29th at 12:00pm ET.
Understand how to maximize the impact of your service revenue initiatives and achieve performance that generates consistent, sustainable value by watching this exclusive webinar from Astea and Aberdeen Group.
When it comes to IT problem-solving, there’s no time to spare. That’s why Brains II, one of Canada’s leading IT maintenance providers, turned to Astea to optimize their mobile workforce and boost their customer service levels.
Astea Alliance Mobile Universal brings enterprise functionality to Android, iPhone and iPad devices through HTML5 technology, giving techs a new sleek, innovative user interface with the proven capabilities that over 20,000 users already rely on.
Multi-channel inbound and outbound capabilities create a more efficient, process-driven call center experience.
Read MoreBy connecting the field to the front office, Astea brings critical info to technicians and streamlines workflow.
Read MoreFull visibility and management of customer warranties and contracts allows for field & office personnel to deliver ideal service.
Read MoreReal-time access to information and streamlined workflows enable technicians to complete more jobs in a day and improve service quality.
Read MoreProven, dynamic scheduling software adds efficiency and accuracy while accounting for multiple job factors.
Read MoreProvides complete inventory tracking including supply chain and reverse logistics. Easily process customer returns, vendor returns and vendor warranty claims.
Read MoreSupport external service and logistics resources in a single system to eliminate inefficiency, enhance customer satisfaction and improve service margins and contract profitability.
Read MoreEmpower customers with online information and the ability to order service and check statuses.
Read MoreAutomates tracking of assets through equipment calibration and repair chains, including merchandise ownership, location, repair status and warranty coverage.
Read MoreManage service engagements of any complexity and scope, including requirements for material resources and extended support services.
Read MoreBy combining sales and marketing tools with service histories, Astea drives revenue across all channels.
Read MoreIncrease revenues by expanding opportunities for customers to purchase products and services. Enable service representatives to quote and close sales during any customer contact as well as process returns.
Read MoreFrom improved planning to preset KPIs, Astea provides easy to use analytics and visualization tools.
Read MoreProviding manuals, service history, troubleshooting guides, question trees and other key data drives better service results.
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The Astea Resource Center features white papers, webinars and videos that
will illustrate innovative ways and real-life examples of how to improve
your field service business with the latest in mobile software and hardware
as well as streamline your office workflow.
