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State of Service Management: Roadmap for a Profitable 2014

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Customers

Agta Record

The agta record group is one of the world leaders in automatic door systems. The core product range of record includes all types of sliding doors, telescopic, swing or folding as well as revolving doors. Additionally record offers hygienic and air-tight doors, plus burglar and fire-resistant doors and break-out systems for the use in escape and rescue routes. record is also proud of its extensive service and maintenance network, which keeps doors running smoothly and reliably all over the world.
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API Group

APi Group is a parent to 40 fire protection and industrial and specialty construction businesses located throughout North America and the United Kingdom. We proudly trace our roots back to 1926 when A.P.I. Inc. was established as a small insulation contracting and distribution division of the mechanical company Reuben L. Anderson-Cherne. In 1980, the company launched a strategic initiative to diversify the company within the construction and construction-related industries. The company expanded into key markets, establishing both a national and international presence. Thus, the company became APi Group Inc. in 1997. Today, APi Group’s projects are visited by millions of people each day. Leaders within the industrial, commercial, residential, health care and government industries continue to depend on the company to provide consistent quality and dependable services.
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ARX is the UK's leading provider of pharmacy automation. Established in 1995, ARX specialise in automated storage and retrieval systems for pharmacy packs. The demonstrated benefits of the systems include a reduction in errors, increased space efficiency, a dramatic increase in business efficiency and increased speed of delivery. Solutions are individually tailored to meet the specific needs of each pharmacy. The robots are able to interface with pharmacy software and are the only systems available with automatic labeling, refrigerated units and flexible designs to fit in any space. ARX ensure that each automation solution is introduced smoothly and with the participation and endorsement of pharmacy staff. ARX is at the forefront in revolutionising hospital and community pharmacy; to the considerable benefits of patients, customers, pharmacists and their staff alike.
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Brains II

Brains II, Inc. is a leading provider of manufacturer-independent IT maintenance services to many of Canada’s largest companies, outsourcers, resellers and government agencies. Our many service authorizations and business partnerships ensure that we receive the most comprehensive manufacturers’ technical support, which further strengthens our expertise and the support we provide to our customers. Since our incorporation in 1979, several strategic acquisitions, including Circle Computers (1995), Focus Technologies (1996), Memorex Telex (1997) and NexInnovations’ Technical Services division (2007) have enabled us to expand our range of services. The benefit to our customers is simple - Brains II is extremely well-positioned to help organizations maximize their technology investments and minimize the costs and risks associated with managing their IT infrastructure.
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Bytes Managed Solutions

Bytes Managed Solutions (Bytes MS) is a services led, software driven and hardware enabled organisation that markets, supports and maintains enterprise-wide end-to-end technology solutions and related services that enable medium to large enterprises to effectively deliver their offering to the end consumers in South Africa and Africa. Bytes MS leverages on partnerships, thought leadership and capabilities to deliver world class technology solutions and related services enabling our customers to achieve their growth and success. Bytes Managed Solutions is a division of Bytes Technology Group and wholly owned by JSE-listed Altron.
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Centric

With over 5,300 employees, Centric offers software, infrastructure, market-specific solutions and a wide range of related services. The continuing growth of our company and our sound financial position allow us to guarantee continuity and to implement large-scale projects successfully. Centric has offices in The Netherlands, Belgium, Germany, Norway and Switzerland. We offer comprehensive solutions for a wide variety of markets.
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Complete Building Servicescbslogo.jpg

CBS is based in Washington, DC and was established in 1963 as the building services division of The Donohoe Companies, Inc. Over the period of these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients. CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia.
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Daisy Group

The Daisy Group is a leading UK provider of a range of unified communications and IT Services, including connectivity, voice, maintenance, as well as cloud and hosting solutions serving 65,000 customers nationwide. Phoenix strategically complements Daisy’s own growing corporate and partner businesses serving mid-market customers and its offering to system integrator partners. Together, we’re creating the 'go to' partner for resilient, secure and always available communications and IT infrastructure managed services for the UK market.

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Data#3 is one of Australia's leading IT integrators. They support over 2,000 customers in such sectors as Banking, Mining, Tourism, Healthcare, Manufacturing & Distribution, Government and Utilities. Services include procurement, technology integration, enterprise application, recruitment, managed services and internet support.
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Fujifilm Canada is a leading provider in the imaging and information industry. Part of a global organization with sales in excess of $20 billion, Fujifilm's wide range of innovative products include: film, cameras, video and audio tapes, computer media, CD-Rs and photofinishing chemicals. They are the largest supplier of photofinishing equipment (one-hour labs) in Canada.
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Fujifilm North America

FUJIFILM North America Corporation is a marketing subsidiary of FUJIFILM Corporation in Tokyo, Japan that provides equipment, consumables and technical support to the graphic arts industry; digital photo processing equipment, technical support and fulfillment services for commercial and consumer customers; consumer digital cameras, and motion picture films. The company is comprised of five operating divisions: Photo Imaging Products; Graphic Systems Products; Electronic Imaging Products; Motion Picture Film Products; and Optical Devices as well as one subsidiary, Fujifilm Canada which markets multiple Fujifilm products. Operating as a unified regional organization allows Fujifilm to realize greater collaboration among its businesses in the North American markets. Most importantly, it allows Fujifilm to serve customers effectively and efficiently by taking full advantage of the collective skills and knowledge of all of its employees.
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Inspired Gaming Group Plc (INGG) is the leading player worldwide in the Open Server-Based Gaming (Open SBG™) market and is also the leading provider of analogue and Open SBG™ machines in the UK for the leisure and gaming markets. The Group provides Open SBG™ software systems and Open SBG™ digital and networked terminals in 10 countries today. The Group manages over 50,000 machines across the UK, of which in excess of 24,000 are already on the Open SBG™ platform. The Group's customer base includes bars, casinos, bingo halls, licensed betting offices, holiday parks and other out of home leisure venues. Key customers include the major gaming companies such as William Hill and Gala Coral Group. The Group is also the leading provider of Fixed Odds Betting Terminals, itbox skill gaming terminals, and other Open SBG™ variants.
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Johnson Controls Limitedjohnsoncontrols_logo.gif

Johnson Controls was founded in 1885 as a building controls, manufacturing and service company. Today, the Controls Group of Johnson Controls, Inc. offers customers unmatched expertise in how to make non-residential facilities perform better, resulting in improved comfort, safety, energy efficiency and employee productivity. By working closely with customers and applying an understanding of each customer's needs, Johnson Controls helps lower the costs of building ownership and makes customers' facilities more productive strategic assets.
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Kärcher North America is one of the largest subsidiaries of Alfred Kärcher, GmbH & CO. In North America, Kärcher produces and distributes products and services under the brands Kärcher, Windsor Kärcher Group, Prochem Kärcher Group, Landa Kärcher Group, Hotsy, Water Maze, Graco, Spraymart, Cuda and Shark. The company’s solutions serve customers’ cleaning needs in an economical and environmentally-friendly manner. Visit www.karcher.com/us for more information.
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Konica MinoltaKonica Minolta Logo.gif

Konica Minolta Business Solutions is a leader in advanced imaging and networking technologies for the desktop to the print shop. Unparalleled advances in security, print quality and network integration are brought together via our award winning line of bizhub multifunction products (MFPs); bizhub PRO production printing systems; magicolor desktop color laser printers and all-in-ones; and pagepro monochrome desktop laser printers and all-in-ones.
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Kyocera Document Solutionslogo_km.gif

Established in 1959 and listed on the US stock exchange, the Kyocera Corporation group of companies has turnover in excess of 12 billion US dollars and is headquartered in Osaka, Japan. With the Asia Pacific regional head office in Sydney and branch offices in Brisbane, Melbourne, Perth, Adelaide and Auckland, Kyocera Document Solutions is one of the world’s leading manufacturers and distributors of document imaging solutions. Kyocera Document Solutions is a company that is committed to the environment, offering digital copiers, networkable laser printers, wide format copier/printers and multifunction imaging solutions. Using innovative technology & product design, it produces products that offer a lower Total Cost of Ownership/ Total Cost of Service whilst reducing waste and pollution.

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ABM is a leading provider of facility solutions with revenues of approximately $4.9 billion and over 100,000 employees in 300+ offices across the globe. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. ABM Industries Incorporated, which operates through its subsidiaries, was founded in 1909.
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Restuarant Technologies

Restaurant Technologies, Inc. (RTI) provides restaurants with industry-leading cooking oil management systems and technology that measures and monitors oil usage to improve food quality and consistency and optimize the life of oil. RTI’s oil management systems eliminate dangerous and cumbersome manual oil transport practices increasing safety for your employees and improving restaurant cleanliness.
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Scientific Gamesscientific_games_logo.png

Scientific Games Corporation is the leading integrated supplier of instant tickets, systems and services to lotteries worldwide, a leading supplier of server-based gaming machines and systems, amusement and skill with prize betting terminals, interactive sports betting terminals and systems, and wagering systems and services to pari-mutuel operators.
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TDIndustriesTDIndustries.png

TDIndustries is an employee-owned company with corporate offices in Dallas, Texas. The firm has become one of America’s premier facilities management and specialty construction companies with annual revenues of approximately $300 million, more than 1,600 TDPartners, and offices in Austin, Houston, San Antonio, Dallas, Fort Worth and Phoenix.
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Waterlogic

Waterlogic Norge AS, a subsidiary of Waterlogic Plc (AIM: WTL.L), is a leading designer, manufacturer, distributor and operator of mains attached point-of-use ("POU") drinking water purification and dispensing systems designed for environments such as offices, factories, hospitals, hotels, schools, restaurants and other workplaces. Waterlogic is a Jersey registered company. 
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