Impact Assessment

Astea's Service Impact Assessment (SIA) is an independent, fast-track approach to identify and quantify the operational and financial impact that a service management solution can have on your operation. We will show you how to increase your profitable revenue, decrease costs, and positively impact cash flow, financial metrics, and bottom line by optimizing the processes, technology and human capital within your service organization. The Assessment begins with an intensive 2-3 day visit to your organization's site for interviews and observation, followed by a week of assessment and analysis, and concludes with a presentation of the findings and recommendations.

Move Beyond Traditional Break / Fix

The objective of the Service Impact Assessment is to help service management organizations move toward a holistic approach that results in operational and financial improvements. By applying Service Lifecycle Management (SLM) best practices, our experts examine and prioritize changes to your existing critical business processes while leveraging your vital business information.

Creating Buy-in

Through a series of interviews and observations, the SIA will show you how to cull out your key operational and financial metrics, and map the process flows where there is significant value to be gained. The SIA will quantify proposed changes to your existing processes, and show the impact that service management optimization can have on your financial performance, a key feature of getting your project approved. The SIA will map out the political landscape as it affects your project, and create cross-functional buy-in to support your project.

Ease Your Project Though the Approval Process

The deliverables of the Service Impact Assessment show the operational and financial benefits, Payback and Return on Investment (ROI) for implementing a Service Lifecycle Management solution. The SIA's unique and proven discovery process will arm you with the information you need to streamline your operations and become more profitable. The documentation from the Service Impact Assessment can also be used as the baseline for any number of projects within your organization.

Why Astea's Service Impact Assessment?

  • Expand Your Markets and Retain Your Customers
  • Increase Efficiency
  • Find value in the business process changes you wish to undertake
  • Quantify the value of those changes and provide concrete justification for project approval 
Solution Capabilities


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