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Job Title: QA Analyst
Position Summary: The QA Analyst is responsible for performing software testing, quality assurance and Release Management tasks during software development life cycle on assigned projects for Backend and/or Mobile applications, prior to release. The QA Analyst is also responsible for communicating with other departments within the Client Services, Core Product and QA Representatives to resolve issues relating to assigned tasks.
Perform the following duties and responsibilities (with supervision, as needed) utilizing defined procedures and processes:
  • Completes assigned QA tasks to ensure achievement within deadlines and expectations of those tasks.
  • Utilizes and provides feedback on processes for Functional, Regression, Performance, Smoke testing, and Release Management to improve capacity and consistency of deliverables.
  • Reviews requirement documents and creates/executes test scripts, test matrices, and test plans for both functional and nonfunctional testing.
  • Installs and configures software and related patches/updates.
  • Identifies, analyzes, and documents defects, questionable functionality, errors and inconsistencies in the software/products using established processes and procedures, as well as following through to completion.
  • Verifies that consultant/programmer documentation is correct and complete.  Completes QA related documentation. Prepares custom software patches and release documents.
  • Develops queries to analyze and verify/validate the contents of the database. 
  • Assists in identifying benchmarks for program efficiency in operating and response times.
  • Communicates effectively with Management, Programmer Analysts, Business Analysts, and Project Managers to provide QA scheduling/planning for special projects, as well as defect resolution during software development life cycle in a concise and professional manner.
  • Escalates issues/problems to the appropriate party as needed, and tracks issues till completion.
  • Develops and maintains a comprehensive understanding of Astea product offerings and obtains industry domain/trends.
  • Works independently and as part of a team, without close/frequent supervision, keeping focused on short and long-term objectives.
  • Bachelor’s degree (BS or BA) from four-year college or university in business, computer science, or related field, and/or minimum 1– 3 years related experience and/or training or equivalent combination of education and experience.
  • Knowledge of the software development life cycle, especially in the analysis of software design and code development and its application to testing. 
  • Experience in analyzing business requirements, writing test scripts, test matrices and test plans with understanding of the QA process, and working with Programmer Analysts, Business Analysts and Project Managers to track defects through to resolution.
  • Proficient in testing software products according to industry standards with a focus on manual testing. Experience with automated testing and ability to write/maintain automated test scripts is a plus.
  • Experience with bug tracking tools such as Quality Center and/or TFS (preferred).
  • Experience testing major mobile operating systems such as Android, iOS and Windows Phone preferred.
  • Experience testing web applications (preferably .Net) and mobile applications preferred.
  • Knowledge of SQL and RDBMS concepts.
  • Agile experience preferred.
  • Strong analytical and problem solving skills, detail-oriented with a passion for testing.
  • Strong verbal and written communication skills, with an ability to express complex technical concepts in audience appropriate terms.
  • Must be proficient with MS Office applications (Word and Excel).
We offer an excellent benefits package including medical, dental, 401K employer match, flexible spending account and vacation.
Please send a cover letter, salary requirements and resume to the attention of Trisha Odoms, Human Resources Manager at 
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