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Managing today's service enterprise means planning and coordinating service on a global scale. It means delighting your customers - and your shareholders. And it calls for new technologies and business practices designed specifically to solve the service lifecycle management challenge.
Astea is committed to helping organizations maximize the value of their service operations. We do this by providing comprehensive, cost-effective solutions that optimize the service enterprise.
The Astea Alliance and FieldCentrix service management solutions integrate and optimize critical business processes for the Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales and Marketing.