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See what the leading industry publications are saying about Astea and our solutions.

November 20, 2014
Field Technologies Online
Service Management-Ensuring Postdeployment Success
So you've rolled out a service management solution. Now you can just sit back and let it do it's magic, right? Wrong. Deployment is really just the beginning. To make the most of your investment, you want to have a postdeployment strategy in place.

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with David D. Douglas of Scientific Games about maximizing the ROI of a service management solution.
November 20, 2014
Field Technologies Online
How to Maximize Field Service Software ROI

With proper planning and upkeep, your field service management system can continue to provide benfits long after initial deployment. 

Determining the ROI of a field service management (FSM) solution is fairly straightforward once you've identified which performance indicators to measure and track, and which will provide the biggest benefits for the organization.  But deployment doesn't mark the end of the road on ROI.
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