Events
Shows and Conferences
2012 Service & Aftermarket Support Conference
May 17 -18, 2012
Indianapolis, IN
Crowne Plaza at Historic Union Station
Enterprise Mobility Exchange 2012
21 - 23 May, 2012
Beurs-World Trade Center, Rotterdam
Enterprise Mobility Exchange 2012
November 5-7, 2012
Las Vega, Nevada
Online Events
Aberdeen OnDemand Webinar: State of Service Management: Forecast for 2012
Guest Speaker: Sumair Dutta, Research Director, Service Management - Aberdeen Group
With continued expectations of an uncertain and volatile economy in 2012, organizations are placing more emphasis on the importance of customer satisfaction and retention in order to increase profitability. In fact, in a recent Aberdeen survey on the State of Service Management, organizations that reported a 90% or more level of satisfied customers and a 90% or more retention rate saw a 7.4% increase in year-over-year service revenue, nearly double the growth seen from organizations retaining less than 90% of their customers.
During this interactive webinar you will learn how Best-in-Class organizations are prioritizing internal improvements to all levels of their workforce and enhancing their technology infrastructure in order to achieve 2012 revenue and customer satisfaction goals. These Best-in-Class initiatives for 2012 are centered around:
- New Service and Services Development
- Technology
- Workforce management and Leadership
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