FieldCentrix
Astea and FieldCentrix. Together We’re Uniting to Shape and Drive the Future of Service Lifecycle Management Solutions for the Enterprise
Dear Valued Customer,
Today I have the pleasure of announcing our recent acquisition of FieldCentrix, the leading provider of mobile workforce solutions. This acquisition strengthens and further cements our standing as the only company that can provide an end-to-end enterprise solution that addresses every facet of the Service Management Lifecycle process. This transaction closed on Wednesday, September 21, 2005.
Astea and FieldCentrix together bring more than 36 years of proven experience and excellence and are now uniting to better support our customers in their challenge to decrease costs, maximize revenues and increase the quality of service to achieve a competitive advantage. Our vision is to continue to enable the seamless integration of information and a common user-interface across all areas in the Service Management Lifecycle, which will lead to a reduction in process costs and lowered total cost of ownership.
This acquisition further demonstrates our commitment and ongoing focus to delivering Service Lifecycle Management solutions to become the only vendor with all of the functionality you need in a single integrated solution. Your investments in Astea and FieldCentrix will continue to be supported and protected. We plan to provide ongoing product enhancements and support to you, and we encourage our customers to continue to use and implement the Astea Alliance solution. This unity means that you will now be able to complement your existing Astea service management infrastructure with a leading mobility solution from a single vendor.
We value you as our customer and we look forward to continuing to provide the best and most comprehensive Service Lifecycle Management solution for your business today and long into the future.
To learn more about the FieldCentrix acquisition, please visitor Acquisition FAQ page or contact your Account Executive for additional details. To read the entire text of the letter sent to Astea Customers click here or to read the entire text of the letter sent to FieldCentrix Customers click here.
Sincerely,
Zack Bergreen
President & CEO
Astea International Inc.