For companies where service is strategic, Astea provides a cohesive, connected and intelligent solution delivering the insight, capability, and flexibility to efficiently manage information, people, and processes, ultimately driving competitive advantage, customer satisfaction, top-line revenue and profitability.
Astea's software has been successfully deployed in a variety of ERP and CRM environments, allowing leading enterprises to profit from the far reaching benefits of Astea’s innovative approach to field service, driving ROI and time to benefit.
Learn How Technology & Process Breakthroughs are Changing the Way Service Organizations Achieve Superior FCR/FVR Performance
Learn how to automate the entire work order lifecycle to drive down service costs and improve service delivery.
Hot Trends & Investment Areas Every Field Service Executive Should Leverage
Multi-channel inbound and outbound capabilities create a more efficient, process-driven call center experience.Read More
By connecting the field to the front office, Astea brings critical info to technicians and streamlines workflow.Read More
Full visibility and management of customer warranties and contracts allows for field & office personnel to deliver ideal service.Read More
Real-time access to information and streamlined workflows enable technicians to complete more jobs in a day and improve service quality.Read More
Proven, dynamic scheduling software adds efficiency and accuracy while accounting for multiple job factors.Read More
Provides complete inventory tracking including supply chain and reverse logistics. Easily process customer returns, vendor returns and vendor warranty claims.Read More
Support external service and logistics resources in a single system to eliminate inefficiency, enhance customer satisfaction and improve service margins and contract profitability.Read More
Empower customers with online information and the ability to order service and check statuses.Read More
Automates tracking of assets through equipment calibration and repair chains, including merchandise ownership, location, repair status and warranty coverage.Read More
Manage service engagements of any complexity and scope, including requirements for material resources and extended support services.Read More
By combining sales and customer management with service histories, Astea drives revenue across all channels.Read More
Increase revenues by expanding opportunities for customers to purchase products and services. Enable service representatives to quote and close sales during any customer contact as well as process returns.Read More
From improved planning to preset KPIs, Astea provides easy to use analytics and visualization tools.Read More
Providing manuals, service history, troubleshooting guides, question trees and other key data drives better service results.Read More
The benefits extend to every corner of your enterprise...
Whether on-premise or in the Cloud, Astea delivers the field service management solutions that fit your distinct business requirements and address the complete service lifecycle, from lead generation and project quotation to service and billing and asset retirement.
Intelligently integrate Astea’s software within your existing IT environment using a framework customized to your organization’s unique IT policies and processes. Astea provides the tools to successfully deploy our solution processes within a variety of ERP and CRM infrastructure.
Delivering business–critical data to the right people at the right time, Astea helps you empower your team to apply the best intelligence to the problems at hand, while also proactively planning and driving the business for tomorrow.
Leveraging the latest HTML5 technology to deliver a hybrid mobile solution with native capabilities, Astea empowers your service engineers to increase productivity and improve customer satisfaction with real-time access to the information they need, on any device they choose.
Whether you’re a small business or an enterprise organization, Astea has the right-fit solutions to optimally address your scope of service objectives, allow you to easily leverage your existing technology investments, and maximize scalability for future growth.
The Astea Resource Center features white papers, webinars and videos that will illustrate innovative ways and real-life examples of how to improve your field service business with the latest in mobile software and hardware as well as streamline your office workflow.
More than 600 companies worldwide rely on Astea to achieve dramatic service improvements that maximize the value of their customers interactions.